Benefits Quality and Assessment Officer

Neighbourhood Social Worker Location: Bolton Job Type: Hybrid (initially office-based for induction) Working Hours: Flexible, between 8am and 7pm (standard day approx. 7 hours) Join our dedicated team as a Neighbourhood Social Worker, where you will play a crucial role in providing comprehensive support and care within the community. This position involves working closely with multi-disciplinary teams to deliver a cohesive service to individuals in our neighbourhoods. Day-to-day of the role: Conduct strengths-based assessments under the Care Act 2014 and develop comprehensive support plans. Support service users in accessing universal and voluntary services. Perform carers assessments and formulate support plans in accordance with the Care Act 2014. Adhere to the principles of the Mental Capacity Act 2005 and other relevant Social Work legislation and practice guidance. Manage a busy duty system on a rotational basis, taking referrals, and providing information and advice at the point of contact. Manage an active caseload, undertake safeguarding investigations, and participate in continuing health care assessments. Attend multi-agency meetings and collaborate effectively with other professionals. Required Skills & Qualifications: Proven experience in carrying out assessments and formulating support plans under the Care Act 2014. Experience in managing an active caseload and undertaking safeguarding investigations. Familiarity with multi-disciplinary working environments. Strong knowledge of the Mental Capacity Act 2005 and other relevant Social Work legislation. Ability to work flexibly and travel within the Bolton area to meet service users in various settings. Benefits: Supportive team environment with a strong commitment to professional development. Hybrid working arrangements, with flexibility in working hours. Comprehensive induction and ongoing training.

Our client, Lewisham Council, is seeking an agency social worker for its Learning Disabilities service. You will be based in the Progression and Next Steps service. Hybrid working: 2 days in, 3 days remote. The role will involve the following: The Progression and Next Steps Social Worker plays a key role in supporting adults with learning disabilities, autism and/or complex needs to achieve positive outcomes at key transition points in their lives. The role focuses on strengths-based practice, promoting independence, and ensuring timely, outcome-focused reviews and planning that support individuals to progress towards greater autonomy, wellbeing, and inclusion. This post supports the service’s strategic aim of reducing long-term dependency, improving the quality of reviews, and enabling effective forward planning that aligns with the person’s aspirations and assessed needs. Assessment, Review and Care Planning Progression Planning Multi-Disciplinary working Please let me know if you are interested? Or can you refer a friend for £300 if placed? Requirements of the role: Qualified Social Worker Fully Social Work England registered Must have significant post-qualified experience in adult social care Substantial experience of working with adults with learning disabilities, autism or complex needs Strong working knowledge of the Care Act 2014, Mental Capacity Act 2005 and Safeguarding procedures Please apply online or contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £300 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.

Employment Advisor – Connect to Work Programme Location: Bexleyheath (fully office- and community-based – no hybrid working) Salary: £19.16 PAYE / £24.46 LTD UMB Contract: Ongoing temporary assignment (immediate start available) About the Role We are seeking a passionate and proactive Employment Advisor to join a local authority employability team delivering the Connect to Work Programme in Bexley. This is a 100% client-facing, in-person role, supporting residents across the borough to overcome barriers to employment and achieve sustainable job outcomes. You will work closely with vulnerable residents, including individuals with autism and/or learning disabilities, providing tailored support throughout their employment journey—right through to attending interviews and settling into work. This role is delivered under the Supported Employment Quality Framework (SEQF) model, alongside elements of Individual Placement and Support (IPS), following a place and train approach. Key Responsibilities Client Support & Case Management Manage a high-volume, complex caseload of jobseekers, delivering personalised employment support Develop and maintain individual action plans, focusing on achieving sustainable employment and improving wellbeing, confidence, and independence Provide advice, guidance, advocacy and signposting to support individuals in overcoming barriers to work Support clients directly in the community, including accompanying them to interviews and job starts where required Employment & Skills Delivery Deliver employability support aligned with SEQF and IPS models, adhering to Fidelity standards Assist clients with: CV writing and personal statements Job applications and interview preparation Accessing training and development opportunities Organise and support interviews, job placements and employer introductions Employer Engagement & Partnership Working Build and maintain strong relationships with local employers, partners and stakeholders Support recruitment initiatives such as job fairs, employer events, outreach and redundancy support programmes Work collaboratively with internal teams and external agencies to achieve positive outcomes About You We are looking for individuals who: Have experience supporting vulnerable or disadvantaged groups, particularly people with learning disabilities and/or autism Are comfortable working in a fully face-to-face, community-based role Can motivate, inspire and build trust with clients who may be distant from the labour market Have strong organisational skills and experience managing a busy caseload Are confident engaging with employers and building partnerships Have knowledge of supported employment approaches (SEQF/IPS), or the ability to learn quickly Are flexible to support occasional out-of-hours activities, such as job starts or employability events Why Join? Play a vital role in helping residents transform their lives through work Be part of a supportive, purpose-driven team within a local authority setting Gain valuable experience delivering nationally recognised employability models Competitive hourly rate and immediate start available

🌟 Area Tenancy Manager – Immediate Start! 🌟 Hybrid | Temp (Ongoing) | PAYE £22.41/hr | Ltd/Umbrella £29.51/hr 📍 2–3 days per week in office 🛂 Basic DBS required Are you passionate about supporting communities, improving neighbourhoods, and making a real difference in social housing? 🏘️💛 We’re looking for a proactive, confident Area Tenancy Manager (ATM) to join our Housing team and deliver high‑quality tenancy and estate management across a defined patch. 🔑 What You’ll Be Doing 🏡 Tenancy Management Overseeing the full tenancy lifecycle—from sign-ups to end-of-tenancy Ensuring residents understand and comply with tenancy conditions Investigating tenancy breaches and taking proportionate enforcement action 💷 Income & Arrears Management Maximising rental income through effective rent collection Managing arrears with early intervention and tailored support Preventing escalation to legal action wherever possible 🚨 Anti‑Social Behaviour (ASB) Responding to ASB reports and conducting investigations Working with partners like Police & Community Safety teams Taking balanced action including mediation, warnings, and legal steps 🌿 Estate & Community Management Monitoring estate conditions and raising issues such as safety, repairs, or environmental concerns Liaising with contractors and Estate Services to maintain excellent standards Building positive relationships with residents and community groups 🧡 Safeguarding & Supporting Vulnerable Residents Identifying vulnerable tenants and making appropriate referrals Using a person‑centred approach while balancing enforcement duties Applying strong lone‑working awareness and safety protocols 🏠 Void & Lettings Management Overseeing void turnaround to reduce re-let times Minimising rental loss by ensuring efficient property processes 📜 Legal & Compliance Preparing documentation for legal proceedings when required Ensuring work aligns with legislation, policy, and regulatory frameworks 🌍 Your Impact As an Area Tenancy Manager, you’ll play a vital role in: ✅ Sustaining successful tenancies ✅ Maintaining safe, thriving estates ✅ Reducing ASB and protecting communities ✅ Maximising income to support essential services ✅ Safeguarding vulnerable residents ✅ Protecting the Council’s housing assets and reputation You will be the key link between tenants and the Council—balancing support, fairness, and enforcement to create stable, safe, well‑managed neighbourhoods. 🏘️✨ ✅ What We’re Looking For Experience in social housing / tenancy management Confident lone‑working & managing vulnerable residents Strong communication, investigation, and problem‑solving skills Ability to manage challenging situations with professionalism Knowledge of housing law (desirable but not essential) ✅ Additional Details Start Date: ASAP DBS: Basic check required Contract: Ongoing temp Pay: £22.41/hr PAYE £29.51/hr via Ltd/Umbrella Location: Hybrid with 2–3 days in the office ✨ Ready to make a difference? Apply now and help shape stronger, safer communities! ✨

Neighbourhood Officer Temporary Contract (1 month initially but likely to be extended) Salary: £36,255 per annum / £18.84 per hour plus holiday pay Location: Hybrid / Norwich City Centre Hours: 37 hours per week (Monday to Thursday – 9am – 5.30pm, Friday 9am – 5pm) Hybrid: around 3 days at home and 2 days in office We are seeking a Neighbourhood Officer to join our team on a temporary basis to cover a period of sickness. This role is essential in delivering key housing services, including allocations and lettings, tenancy management, and managing anti-social behaviour within the community. Day-to-day of the role: Responsible for the delivery of tenancy and estate management services, including the allocation and letting of empty homes and management of mutual exchanges. Address anti-social behaviour in line with association policies and procedures, collaborating with community and statutory/non-statutory agencies. Participate in County Court hearings for injunction and possession as required. Work closely with the Tenancy Support Team to ensure tenancy sustainment and improve life opportunities for tenants. Collaborate with the Income Recovery Team to maximise the association’s income and undertake visits to tenants in arrears as part of the income recovery process. Provide tenants and prospective tenants with advice and assistance on basic welfare benefits to maximise household income. Lead on resident consultations and work with various agencies to develop good neighbourhood relations. Ensure compliance with Safeguarding of Adults & Children legislation, taking appropriate legal action against tenancies to safeguard other tenants and the public. Required Skills & Qualifications: Experience in tenancy agreements, contract and housing legislation. Driving licence and access to a car Understanding of the roles of landlord and tenant. Knowledge of welfare benefits relevant to tenants in social housing. Proven experience in customer service, both face-to-face and over the phone. Experience in multi-agency/partnership working. Desirable: CIH approved housing qualification or working towards one. Must have a driving licence and use of own vehicle with business use on insurance policy. Mileage will be reimbursed. Enhanced DBS required prior to commencing. Please apply online or contact Maxine or Andrea at Reed Norwich office

Neighbourhood Officer Temporary Contract (1 month initially but likely to be extended) Salary: £36,255 per annum / £18.84 per hour plus holiday pay Location: Hybrid / Norwich City Centre Hours: 37 hours per week (Monday to Thursday – 9am – 5.30pm, Friday 9am – 5pm) Hybrid: around 3 days at home and 2 days in office We are seeking a Neighbourhood Officer to join our team on a temporary basis to cover a period of sickness. This role is essential in delivering key housing services, including allocations and lettings, tenancy management, and managing anti-social behaviour within the community. Day-to-day of the role: Responsible for the delivery of tenancy and estate management services, including the allocation and letting of empty homes and management of mutual exchanges. Address anti-social behaviour in line with association policies and procedures, collaborating with community and statutory/non-statutory agencies. Participate in County Court hearings for injunction and possession as required. Work closely with the Tenancy Support Team to ensure tenancy sustainment and improve life opportunities for tenants. Collaborate with the Income Recovery Team to maximise the association’s income and undertake visits to tenants in arrears as part of the income recovery process. Provide tenants and prospective tenants with advice and assistance on basic welfare benefits to maximise household income. Lead on resident consultations and work with various agencies to develop good neighbourhood relations. Ensure compliance with Safeguarding of Adults & Children legislation, taking appropriate legal action against tenancies to safeguard other tenants and the public. Required Skills & Qualifications: Experience in tenancy agreements, contract and housing legislation. Driving licence and access to a car Understanding of the roles of landlord and tenant. Knowledge of welfare benefits relevant to tenants in social housing. Proven experience in customer service, both face-to-face and over the phone. Experience in multi-agency/partnership working. Desirable: CIH approved housing qualification or working towards one. Must have a driving licence and use of own vehicle with business use on insurance policy. Mileage will be reimbursed. Enhanced DBS required prior to commencing. Please apply online or contact Maxine or Andrea at Reed Norwich office

Our Client, a Greater Manchester council, is seeking a Team Manager to join their Children with Disability Team. Fantastic payrate up to £46 per hour! Are you a Children’s Social Worker, passionate about making a difference in your community? Do not miss out on this fantastic opportunity! Responsibilities of this role: Lead, supervise, and support social workers and practitioners to maintain high-quality practice. Provide management oversight on complex cases, risk assessments, and decision-making. Ensure statutory duties are met for CIN, CP, LAC, and other CWD-related processes. Oversee timely and effective assessments, planning, and reviews to meet children’s needs. Promote multi-agency collaboration with health, education, and SEND partners. Monitor team performance, ensuring quality, timeliness, and professional standards. Support staff development through supervision, coaching, and reflective practice. Contribute to service improvement and development of CWD pathways and processes. Requirements of this role Must be a Qualified Social Worker, registered with Social Work England. Must have minimum of 3 year's experience working as a Qualified social worker Benefits of working through Reed, include: Dedicated Recruitment Consultant. Aftercare service delivered by Candidate Care Team. Free CV building and Interview support. Free DBS checks. Weekly payroll. PAYE payroll option with additional benefits including holiday pay, healthcare, pension plus more. CPD contributions. Access to full UK jobs market with top tier status across many public and private sector clients. Supporting the Reed Foundation which has given £9.5m to charity since 2010. Does this role interest you? Apply today!

About the Role We are seeking an experienced and customer-focused Housing Complaints Handler to join our clients team on a temp basis over the summer You will be responsible for managing and resolving complaints from tenants and residents, ensuring a fair, timely, and consistent approach in line with company policies and regulatory requirements. This role plays a crucial part in maintaining customer satisfaction, improving service delivery, and ensuring compliance with housing standards. Monday to Friday 9am-5pm Key Responsibilities Manage a caseload of housing-related complaints from initial receipt through to resolution Investigate complaints thoroughly, liaising with internal departments, contractors, and external stakeholders where required Provide clear, accurate, and empathetic responses to residents, both in writing and over the phone Ensure responses are delivered within agreed service level agreements (SLAs) and regulatory timeframes Maintain detailed and accurate case records on internal systems Identify trends and recurring issues, providing feedback to management to support service improvements Escalate complex or high-risk cases appropriately Support responses to Stage 1 and Stage 2 complaints, and occasionally contribute to Ombudsman submissions Ensure full compliance with housing policies, procedures, and relevant legislation Skills & Experience Required Previous experience handling complaints within a housing, public sector, or customer service environment – any regulatory environment Strong investigative and problem-solving skills Excellent written and verbal communication skills with the ability to handle sensitive situations Ability to manage a busy caseload and meet deadlines Strong attention to detail and organisational skills Experience working with case management systems or CRM databases Good understanding of housing legislation and complaint handling frameworks (desirable) This role is Monday to Friday 9am-5pm. FTC of 3 months to cover holiday season. £31,700pa – pro rata

Are you someone living in Blackburn who is looking to make a difference in the lives of children and young people? Reed Emergency Placement Support (EPS) Team are currently recruiting Support Workers within the Blackburn area to provide support to a range of children and young people. We are looking for enthusiastic support workers who will provide high-quality support to vulnerable children and young people both in activities and within their everyday lives. If you are passionate about making a positive impact in the lives of children and young people and enhancing their care experience, this role is for you! Most of our care is 2:1 support, so you will be working closely with another support worker to provide care for the young person; however, there will be some opportunities to work in 1:1 support. We provide 24 hours of care 7 days a week, so we have a range of shift times and lengths available; perfect for those who are night owls and early birds! Key Responsibilities: Provide a safe and supportive environment for the child or young person. Engage regularly with the young person. Willingness to participate in activities with the young person e.g. playing games. Ensure compliance with safeguarding policies and procedures. Participate in mandatory training on a yearly basis to ensure you are up to date on current training. Our Benefits: Paid Breaks. Paid sleep (£12.21 per hour). Weekly pay. Paid holiday (accrued with the hours you work). Annual online training. Ideal Candidate: The ideal candidate will have: Over 1 years’ experience working as a Social Worker or Care Assistant. An ability to demonstrate an understanding of safeguarding and its importance in care. Experience supporting young people. Effective communication skills. Hold an Enhanced DBS with Adult and Child Barred List which is on the Update Service; or be willing to apply for this via Reed. How to Apply: Apply by clicking the button below by 10th March 2026

🌟 Registered Manager – Residential Care Home (Elderly Care) 📍 Stansted, Essex 💰 £43,000 – £45,000 per annum + Benefits We are seeking an experienced and compassionate Registered Manager to lead a well-established 30-bed residential care home in Stansted, providing high-quality care and support for elderly residents. This is an excellent opportunity for a driven leader who is passionate about delivering outstanding care, maintaining compliance, and creating a warm, person-centred environment for residents. 🔍 The Role As the CQC Registered Manager, you will be responsible for the overall management and performance of the home. You will ensure the delivery of safe, effective, and high-quality care, while leading and developing a committed staff team. You’ll play a key role in maintaining strong relationships with residents, families, healthcare professionals, and regulatory bodies. ✅ Key Responsibilities Register with the CQC and ensure full regulatory compliance Oversee the day-to-day running of a 30-bed residential care home Deliver and maintain high standards of elderly care and support Lead, motivate, and develop a stable and effective care team Ensure person-centred care plans are in place and regularly reviewed Monitor quality, safety, and performance, driving continuous improvement Manage budgets, occupancy levels, and staffing requirements Build positive relationships with residents, families, and external stakeholders 🧠 Requirements Previous experience as a Registered Manager (or strong Deputy ready to step up) in a residential elderly care setting Strong knowledge of CQC regulations and inspection processes Level 5 Diploma in Leadership for Health and Social Care (or working towards) Excellent leadership and organisational skills A genuine passion for delivering high-quality, person-centred elderly care Strong communication and interpersonal skills 🎁 What’s On Offer Salary of £43,000 – £45,000 (dependent on experience) Performance-related bonuses (if applicable) Supportive senior management team Ongoing training and career development Opportunity to lead a well-established service Generous holiday allowance and benefits package 💬 Why Join Us? This is a fantastic opportunity to make a meaningful difference in the lives of elderly residents, leading a friendly and dedicated team within a supportive organisation committed to quality care.