Norwich Business Park (Head Office)
£45,000 – £50,000 per annum + 10% bonus scheme
An exciting opportunity has arisen for an experienced and commercially focused Head of Lettings to lead and grow a successful residential lettings operation managing a portfolio of approximately 400 properties across East Anglia.
This is a senior leadership role responsible for driving both service excellence and business growth, with a clear mandate to expand the portfolio, strengthen landlord relationships, and enhance overall commercial performance.
Strategic Leadership & Growth
- Lead the lettings function with clear objectives aligned to portfolio growth, income generation, and service quality
- Develop and deliver strategies to increase managed properties and expand the landlord base
- Monitor local market trends and competitor activity to inform business decisions
Portfolio Management & Service Delivery
- Oversee the day-to-day management of the residential portfolio
- Ensure full compliance with lettings legislation and regulatory requirements
- Maintain high levels of landlord and tenant satisfaction
Business Development & Landlord Acquisition
- Drive new business through networking, referrals, and targeted campaigns
- Secure new instructions, conduct valuations, and convert opportunities into managed properties
- Build and nurture long-term relationships with landlords
Financial & Commercial Oversight
- Manage departmental income and ensure revenue targets are met
- Review pricing structures and service offerings to remain competitive
- Collaborate with finance teams to monitor performance and control costs
Branding & Market Presence
- Promote a strong personal and departmental presence within the local market
- Represent the business at networking events and industry forums
- Work with marketing to develop campaigns and thought leadership content
Team Leadership & Development
- Lead, motivate, and develop a high-performing lettings team
- Set clear targets and foster a culture of accountability and excellence
- Support ongoing professional development
Client & Stakeholder Management
- Act as a senior point of contact for landlords, particularly complex or high-value relationships
- Provide expert advice on market conditions and investment opportunities
- Handle escalated issues with professionalism and care
About You
- Minimum 5 years’ experience in residential lettings, with a proven track record of portfolio management and growth
- Strong leadership experience with the ability to inspire and develop teams
- Demonstrable success in business development and winning new instructions
- In-depth knowledge of lettings legislation and compliance requirements
- Highly commercially aware with strong financial acumen
- Exceptional communication and relationship-building skills
- Proactive, results-driven, and customer-focused
- Professional qualification such as ARLA Propertymark (desirable)
What’s on Offer
- Competitive salary of £45,000–£50,000 (DOE)
- 10% bonus scheme
- Norwich Business Park head office with free parking
- 5 weeks’ holiday + birthday leave + 4 wellbeing days + special leave scheme
- Private health and dental care
- Employment Hero reward scheme
- Employee Assistance Programme & wellness initiatives
- Professional development opportunities
- Equipment to support homeworking
Interested?
Please call Michelle Topley on 07786942706 or email your CV to michelle.topley@reed.com