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Unit details

  • Core unit
  • Level 3
  • 5 credits

What will you learn

You will develop an understanding of the key external influences that impact on businesses and the context within which they operate, including discussing how and why organisations set goals. You will define workplace culture and how people’s behaviour shapes it. You will explain how organisations are whole systems and how your actions affect others. You will also discuss how people learn, adapt and develop in different ways. The concept of change is a key focus of this unit and you will explain how people professionals impact people in different ways and the importance of how focused project planning directs change in manageable ways.

This unit is suitable for persons who:

  • are studying, aspiring to, or embarking on, a career in people practice

  • are working in a people practice support role and wish to develop their knowledge and deliver immediate and short-term value for their organisation

  • wish to develop the specialist knowledge, skills and understanding required to be a people professional.

Learning outcomes

On completion of this module, learners will be able to:

  • Understand the business environment in which the people profession operates, including the key issues that affect it.

  • Understand how people’s behaviour in the workplace affects and shapes culture.

  • Understand the importance of effective management of change.


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Katie C


5 Jun 2025

CIPD qualifications

Great content,

Heather M


4 Jun 2025

CIPD qualifications

Fiona is very approachable and friendly, she delivers the content in a way that’s easy to understand and she welcomes questions.

Sophie D


1 Jun 2025

CIPD qualifications

It was great, not overly intense and a varied approach . I liked that you didn’t target people as they have done in previous sessions !

Louise W


28 May 2025

CIPD qualifications

Very engaging and informative . Encouraged participation, injected humour and created a safe space to ask any questions regarding the unit. THANK YOU.. I would like to see more information on the VLE regarding unions please as I feel this is very limited compared to some of the other ACs .

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