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Unit details

  • Core unit
  • Level 3
  • 5 credits

What will you learn

You will develop an understanding of the key external influences that impact on businesses and the context within which they operate, including discussing how and why organisations set goals. You will define workplace culture and how people’s behaviour shapes it. You will explain how organisations are whole systems and how your actions affect others. You will also discuss how people learn, adapt and develop in different ways. The concept of change is a key focus of this unit and you will explain how people professionals impact people in different ways and the importance of how focused project planning directs change in manageable ways.

This unit is suitable for persons who:

  • are studying, aspiring to, or embarking on, a career in people practice

  • are working in a people practice support role and wish to develop their knowledge and deliver immediate and short-term value for their organisation

  • wish to develop the specialist knowledge, skills and understanding required to be a people professional.

Learning outcomes

On completion of this module, learners will be able to:

  • Understand the business environment in which the people profession operates, including the key issues that affect it.

  • Understand how people’s behaviour in the workplace affects and shapes culture.

  • Understand the importance of effective management of change.


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Chris G


24 Apr 2026

CIPD qualifications

Thank you Jenny for making what I thought would be an overwhelming introduction to the qualification instead be enjoyable and understandable.

Jake M


24 Apr 2026

CIPD qualifications

I don't work in audit so had very limited knowledge before attending the course. I feel like I have learned a lot over the course.

Liam D


24 Apr 2026

CIPD qualifications

Good intro to audit

Joshua S


24 Apr 2026

CIPD qualifications

Very good, Good layout of learning material. And perfect amount of content fitted into a 4 day course.

Lucie🍀 j


24 Apr 2026

CIPD qualifications

Gathered great understanding and knowledge from this course.

Nancy W


24 Apr 2026

CIPD qualifications

This course has been very interesting, I have enjoyed it.

Elizabeth A


24 Apr 2026

CIPD qualifications

Tutor was amazing!

Elliot S


24 Apr 2026

CIPD qualifications

The tutor was great kept the content engaging and interesting

Thomas K


24 Apr 2026

CIPD qualifications

Really good course. Well explained, not just reciting the textbook.

Taylor-James M


24 Apr 2026

CIPD qualifications

Really Good course, Jenny was great

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