Reed Learning Limited (“Reed”, “us”, “we”) is a specialist training provider delivering services in the following areas: Human Resources, Learning & Development, Leadership and Management programmes and qualifications, soft-skills training, HR Consultancy, CIPD, Corporate training and learning consultancy. Reed also promotes products and services of other companies in the Reed Group.
What we do
To ensure that you are informed about how we operate, we have developed this privacy notice, which details how we collect, manage, process, store and share information about you as a result of you visiting this site, enquiring about one of our programmes or a programme or service delivered by another company in the Reed Group, enrolling on one of our qualifications, booking, attending or delivering one of our workshops or webinars, or engaging us to provide consultancy services. The privacy notice also provides you with information about how you can have control over the use of your data. If you have any comments or queries regarding our use of your data, please contact us on firstname.lastname@example.org.
Lawful basis for processing of your personal data
We process your personal data when it is in our legitimate interests to do this in order to provide our services. Our legitimate interests include (but are not limited to) the following: the measures we take in order to ensure the security and integrity of the services we provide; promoting, marketing and advertising of our products and services; analysis of our users’ behaviour, activities, preferences and requirements; understanding of existing products and services and the development of new products and services; the handling of customer contacts, queries and complaints; making available the services through the website to our users and the sharing of personal data with our third party suppliers (e.g. communication providers) who act as our data processors to enable us to provide our services. Where you only make an inquiry into a product available through the website, we will only process your personal data as required on the inquiry form.
To meet the requirements of a contract we have entered into with you:
If we have entered into a contract with you to provide our services, we process your personal data in order to meet our contractual obligations. These contractual obligations include (but are not limited to) the administering of our relationship with you, the provision of the services set out in the contract, to respond to your queries, to ensure the correct invoicing and obtain payment, to register your qualification with the awarding body (CIPD) and provide evidence of completion of course modules, to provide feedback on your progress to your employer where your employer is the fee payer and to provide access to our online learning portal.
On some occasions, we may process your personal data with your consent. When your consent is required, we will clearly indicate this (e.g. when you provide consent for your data to be shared with another company in the Reed Group to explore their services). You have the right to withdraw your consent at any time. When you do so, we will cease to process such data.
The processing is required under legal obligation:
We may process your personal data to comply with a legal or regulatory obligation e.g. detecting, preventing or investigating crime or fraud including working with law enforcement agencies.
What Information do we collect about you?
The personal information we collect about you may include the following:
Information to enable us to provide our services e.g. your date of birth and location and financial information,
General identification and contact information e.g. your name, IP address, residential address, work address, email address and telephone details,
Statistical information e.g. aggregate statistical information about site visits,
We collect the personal data about you when you register with us. We do so in order to provide you with our services or to refer you to another company in the Reed Group who may assist you.
If you choose to take any assessments, we will also maintain a record of your responses to and results of those assessments.
What do we do with your personal data?
We will use your personal data to supply you with the our services, to manage your account, to facilitate payment for the services you subscribe to, to put you in touch with third parties if required or requested, to contact you to provide feedback on our services and to provide you with information about our services as well as ancillary services available through the website.
If you do want to receive that information from us, we give you the opportunity to opt out both as part of the registration process and by clicking on the "unsubscribe" link within the emails.
From time to time, we would like to tell you more about the other goods and services we offer. We will do this by sending you marketing emails where we have the right to do so. You can subsequently unsubscribe from these emails by clicking the unsubscribe link in every subsequent marketing email. With your consent, we will provide your contact details to other companies in the Reed Group for marketing purposes.
Data Sharing and Transfers
We may share your personal data with third party service providers who assist us in carrying out our business activities. These third parties act as our data processors and are bound by strict contractual provisions to only process your personal data under our instructions and for the limited purposes we permit them. These third parties include (but are not limited to) our accountants; auditors; external legal advisors; external IT providers; support and hosting service providers; printing, advertising, marketing and market research and analysis service providers, technical engineers, data storage and cloud providers and all other outsourced service providers (such as communication providers) that assist us in the provision of our services.
We may also share your personal data with courts, tribunals, regulators and other governmental and public authorities (such as the police or tax authorities) to: (i) allow us to pursue legal remedies, (ii) to enforce our terms and conditions and protect our operations, (iii) to comply with legal process, (iv) to comply with applicable law, and (v) to respond to requests from public and governmental bodies.
Under data protection legislation, you have the following rights:
Right To Be Informed
Right To Access
You have the right to ask us for a copy of any personal data that we hold about you. This is known as a Subject Access Request. To make a Subject Access Request, please write to email@example.com.
Right To Rectification
If any of the information that we hold about you is inaccurate, you can write to us at firstname.lastname@example.org.
Right To Be Forgotten
You can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days.
Right To Object
You have the right to ask us to stop sending you marketing communications. You can do so by clicking the unsubscribe link in the email or by writing to us at email@example.com.
How Long Will We Retain Information For?
We will typically retain information for a period of seven years. This is due to regulatory and audit requirements.
None of the information that we collect, process or store is transferred outside of the European Economic Area (EEA).
Data Privacy And Security
We follow ICO recommendations to ensure that personal or sensitive data held on our IT systems is secure.
Should any personal data need to be transferred to third party systems (for reasons above), this is encrypted.
Right To Cancel And Refunds
You can cancel any services you order via the website within 14 days of your order being accepted, except that where the services are provided within 14 days of the order being accepted, your right to cancel ceases once provision of the services starts. You should send any notice of cancellation of an order immediately to firstname.lastname@example.org Please give full details of the order when you notify us of your cancellation. Where you cancel an order in accordance with these terms and conditions, we will refund to you any sums paid for that order within 30 days of receipt of your cancellation.
General Questions and comments regarding this Privacy Notice are welcomed and should be sent to our email@example.com. You can also contact us if you have any concerns or complaints about the ways in which your personal data has been handled. If you would like to make a complaint about how your information is being used by us, or how your complaint has been handled, you have the right to lodge a complaint directly with the Information Commissioner’s Office or our Data Protection Officer. You can write to us at firstname.lastname@example.org, or to the Information Commissioner’s Office at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (or by email to email@example.com,uk).
Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor use of the Website, to compile statistical reports on website activity and to help us make recommendations that are relevant to you.
We also use third party advertising companies to serve ads when you visit the Website. Those companies may use information about your visits to this and other websites in order to provide you with advertisements about other goods and services that may be of interest to you.
If you would like more information about this practice, including how to prevent it, please visit www.aboutcookies.org, www.allaboutcookies.org or optout.networkadvertising.org
More information about all of the cookies on the website is available on our cookie page
How to contact us
by email firstname.lastname@example.org
or write to us at Data Protection Officer, Reed Learning Limited, Academy Court, 94 Chancery Lane, London, WC2A 1DT.
Reed Learning Ltd
94 Chancery Lane
Company Number 11359910. Registered in the UK.