Managed learning services
Strategic and adaptable learning management for your organisation
Reed Learning’s Managed Learning Services (MLS) provide a comprehensive, flexible solution for organisations seeking to streamline training operations, improve learner experience, and align learning with strategic goals. We combine the scale and expertise of a major provider with the care, flexibility and attention of a true learning partner.
What we offer
Our MLS solution covers the full lifecycle of learning delivery:
End-to-end service management
Services include course booking and scheduling, supplier sourcing and management, delegate communications and support, LMS integration, reporting and evaluation, and outsourced training administration.
Strategic partnership
We provide a co-designed service aligned with your organisational priorities, supported by dedicated account management and governance, quarterly business reviews for continuous improvement, and access to market insights, benchmarking, and learning trends.
Flexible delivery models
We offer in-house training delivered by expert facilitators, third-party training management, onboarding of your existing suppliers, digital-first delivery where appropriate, and managed learning solutions tailored to your workforce.
Compliant route to market
Reed Learning have been awarded places on a number of relevant frameworks, giving public sector customers options for compliant routes to procurement.
Why choose Reed Learning as your managed learning service provider?
Experience: Trusted by organisations including the Scottish Parliament, Royal Borough of Greenwich, and London Borough of Lewisham
Expertise: CIPD-qualified consultants, accredited coaches, and a vetted network of specialist providers
Technology: LMS integration, smart scheduling, and digital-first operations
Sustainability: Paperless by design, local trainer sourcing, and emissions-conscious delivery
MLS Provider: Proven track record in delivering managed learning services across sectors
Testimonials
Implementing a new service: Scottish Parliament
Consistent, quality delivery: Royal Borough of Greenwich
Working as a Strategic Partner: London Borough of Croydon
How it works
Discovery & Design – We assess your needs and co-create a service model
Implementation – We manage onboarding, systems integration and supplier alignment
Delivery & Support – Our team handles bookings, communications and issue resolution
Review & Improve – Regular reporting, feedback and service refinement
Outcomes you can expect
Reduced administrative burden
Improved learner experience
Strategic alignment of training activity
Cost and time efficiencies
Enhanced visibility and control over learning spend
Supplier management
We manage suppliers through a structured and values-led approach:
We continually expand our supplier pool through referrals, market research, and direct approaches.
We assess capability, experience, and alignment with Reed Learning's values as well as client requirements when building this pool.
We collect and verify essential supplier documentation
Ensure adherence to client-specific compliance standards.
Complete a compliance audit before each engagement.
Track KPIs:
Delivery quality
Responsiveness
Learner satisfaction scores
Review delegate feedback and conduct service reviews.
Implement escalation process for underperformance.
We maintain regular updates with our suppliers and work in partnership with them and our clients.
We schedule strategic reviews with key suppliers to ensure relationships are ongoing and communication is transparent
Benchmark pricing against market standards.
Encourage innovation in learning delivery and technology.
Collaborate on capability development and future trends.
Promote a diverse supplier base.
Pricing options
Per-course booking fee
Fixed monthly management fee
LMS hosting fee (if applicable)
Frequently Asked Questions
