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Works Planner / Scheduler / Customer Service / Call Handler (Housing)

Salary

£14.59 per hour

Location

Reading, Berkshire, United Kingdom

Job type

Temporary

Sector

Property & construction

Job ref

X3-1287782

Job posted

Posted 4 hours ago

Technical Support Officer (Housing)

  • Pay: £14.59 PAYE / £18.80 Umbrella
  • Job Type: Temporary (until 30/09/2026 – with possible extension), Full-Time (37 hrs, Monday–Friday, office-based)
  • Location: Reading, RG2 fully onsite

Overview

We are seeking an organised and customer-focused Technical Support Officer to join a busy Housing Property Services team. This is a fast-paced, office-based role where you’ll support the delivery of high-quality maintenance and repairs services across housing stock. You’ll play a key role in ensuring repairs, inspections and maintenance works are coordinated efficiently from start to finish, delivering a reliable and responsive service to tenants, leaseholders, colleagues and contractors.

Key Responsibilities

  • Manage work orders and job tickets end-to-end, including raising, allocating and closing jobs via internal systems
  • Coordinate repairs and maintenance activities to ensure smooth service delivery
  • Act as a key point of contact for tenants, contractors and internal teams, providing a professional and customer-focused service
  • Maintain accurate records, databases and filing systems, ensuring all information is handled confidentially
  • Produce, format and proofread reports, technical documents, correspondence and meeting minutes
  • Support performance monitoring by collecting and analysing data, including customer satisfaction feedback
  • Raise and process purchase orders and invoices in line with finance procedures
  • Handle queries, complaints and enquiries in a professional and timely manner
  • Provide administrative and technical support across repairs, maintenance, compliance and engineering functions
  • Assist with scheduling appointments and coordinating contractor workloads

Skills & Experience

  • Previous experience in a similar technical support, repairs, housing or administrative role
  • Strong organisational skills with excellent attention to detail
  • Proven customer service experience, both over the phone and face-to-face
  • Confident using IT systems, databases and Microsoft Office (Excel, Word, PowerPoint)
  • Experience managing high volumes of data entry accurately
  • Ability to prioritise workload and meet deadlines in a fast-paced environment
  • Strong communication skills with the ability to handle challenging situations professionally
  • Experience producing reports, spreadsheets and analysing data is desirable
  • Ability to take accurate meeting minutes and prepare documentation to a high standard

Day-to-Day Duties

  • Processing repair requests and updating job management systems
  • Liaising with contractors and residents regarding works and appointments
  • Monitoring job progress and ensuring timely completion
  • Maintaining up-to-date service records and documentation
  • Supporting meetings, including minute taking and follow-up actions
  • Preparing reports and tracking service performance metrics

Ideal Candidate

You will have a background in delivering administrative and customer support within a repairs, maintenance or housing environment. You’ll be proactive, detail-oriented and confident managing multiple priorities, with a strong commitment to delivering excellent customer service.

To apply for the Technical Support Officer (Housing) position, please submit your CV detailing your relevant experience.

Apply now

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