Job Type: Full-time Fixed Term Contract for 6 months
Salary: £26-28,500
Working Hours: Full-time - Mon-Fri 9-5.30 with very occasional Saturday or BH
Do you have a passion for travel?
Do you want to work for one of the best employers in York? Look no further!
We are currently recruiting for one of my favourite clients who are looking for a Transport Executive focusing on Rail. This role is essential for ensuring robust processes are in place for all rail-related tasks, providing strong support to the team in confirming and coordinating all rail arrangements. You will work closely with other departments to ensure that all onward ground arrangements align accurately with rail schedules, delivering a seamless and high-quality experience for all potential and existing customers.
Day-to-day of the role:
Confirm arrangements for all rail journeys within dedicated areas of responsibility, ensuring strict deadlines are met and the team is fully supported.
Respond swiftly to availability issues, identifying suitable alternative arrangements while keeping all stakeholders informed.
Proactively manage travel disruptions to ensure customers reach their intended destinations while maintaining a high level of customer experience.
Establish and maintain direct relationships with suppliers, with full training and ongoing support provided.
Work collaboratively with internal teams to ensure all ground arrangements, such as transfers and regional connections, are fully aligned with rail timings.
Communicate effectively with suppliers, tour managers, and internal departments to ensure all rail and ground arrangements deliver the highest standard of service.
Respond to customer requests to amend their holiday within strict timescales while maintaining excellent customer service standards.
Carry out any other duties reasonably expected of the role.
Required Skills & Qualifications:
Proven experience in a high volume and fast-paced customer-focused environment with a strong emphasis on customer service.
Ability to work under pressure to meet strict deadlines while exhibiting excellent attention to detail.
Strong interest in travel with good geographical knowledge.
Excellent team player capabilities.
Ability to follow written and verbal instructions with a clear and concise approach in communication.
Excellent written English and numeracy skills.
Methodical and organised approach to work, both individually and as part of a team.
Benefits:
Excellent working location in the city centre with easy public transport links
Employee discounts
33 days holiday inc bank holidays
Buy and sell holiday scheme
Healthcare benefits
Enhanced maternity and paternity leave
Contributory pension scheme
If this is of interest don't hesitate in applying!