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Senior Customer Relations Executive My client is an innovative insurance provider specialising in Travel, and Ticket Protection, with over 25 years’ industry experience and a strong focus on digital, customer-first solutions. The Role I am seeking an experienced Senior Customer Relations Executive to take ownership of complaints handling across the business. You’ll manage cases end-to-end, ensuring fair, timely resolutions while meeting regulatory standards. Reporting to the Group Compliance Manager, you’ll be the lead for all complaints activity. Key Responsibilities Manage and resolve complaints with professionalism and empathy Conduct thorough investigations and provide clear written responses Ensure compliance with FCA guidelines and internal processes Analyse trends, produce reports, and support regulatory reporting Recommend improvements to reduce complaints and enhance customer experience Support and guide colleagues on best practices Monitor and respond to customer reviews (e.g. Trustpilot, Google) About You Proven insurance and complaints handling experience Strong understanding of FCA requirements Excellent communication, analytical, and problem-solving skills Highly organised, customer-focused, and resilient Confident, professional, and able to manage multiple cases Proficient in Microsoft Word and Excel Why Join? A great opportunity to make a real impact in a dynamic, customer-focused environment that values innovation, collaboration, and continuous improvement.

Showroom Sales Advisor Monday to Friday: 8:00am – 5:30pm (with 1-hour unpaid lunch) Saturdays: 8:30am – 12:30pm on a rota basis Contract Type: Full-time, permanent, office based Start Date: As soon as possible (subject to notice period) Salary: Competitive with bonus We are seeking an enthusiastic and customer-oriented individual to join our client's team in a Showroom & Domestic Ground care Sales role at their Framlingham location in Suffolk. This is an excellent opportunity for someone who enjoys working with customers, has an interest in machinery or outdoor equipment, and thrives in a sales-focused environment. About the Role Reporting into the Branch and Sales Manager, you will play a key part in driving sales within the showroom while supporting its day-to-day operation. You will be responsible for creating a welcoming environment, identifying customer needs, and helping to maximise revenue opportunities across the domestic ground care product range. Key Responsibilities Ensure the showroom is well presented, fully stocked, and clearly priced Process customer purchases and liaise with suppliers to source products and parts Monitor stock levels and complete regular inventory checks Manage point-of-sale transactions and associated administration Support and organise product demonstrations where required Actively promote products, services, and seasonal offers Identify opportunities to upsell and cross-sell Assist with goods in/out, including unloading deliveries and preparing orders Continuously develop product knowledge through training Provide excellent customer service across in-person, phone, and email interactions Work towards individual and team sales objectives Follow internal procedures and health & safety standards at all times Maintain a proactive and positive approach to sales and customer engagement Why Join Us We are looking for someone who brings enthusiasm, a strong customer focus, and a willingness to learn. The ideal candidate will have: A good understanding of ground care machinery or previous retail/sales experience Confidence in dealing with customers and identifying their needs A proactive attitude with a drive to achieve sales targets Strong communication and organisational skills A team-focused approach with the ability to work independently when required Benefits Generous holiday allowance including bank holidays Pension scheme Life assurance Employee discount Sick pay scheme Health initiatives such as flu vaccinations Employee referral programme If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunham at Reed Ipswich for more information.

Showroom Sales Advisor Monday to Friday: 8:00am – 5:30pm (with 1-hour unpaid lunch) Saturdays: 8:30am – 12:30pm on a rota basis Contract Type: Full-time, permanent, office based Start Date: As soon as possible (subject to notice period) Salary: Competitive with bonus We are seeking an enthusiastic and customer-oriented individual to join our client's team in a Showroom & Domestic Ground care Sales role at their Framlingham location in Suffolk. This is an excellent opportunity for someone who enjoys working with customers, has an interest in machinery or outdoor equipment, and thrives in a sales-focused environment. About the Role Reporting into the Branch and Sales Manager, you will play a key part in driving sales within the showroom while supporting its day-to-day operation. You will be responsible for creating a welcoming environment, identifying customer needs, and helping to maximise revenue opportunities across the domestic ground care product range. Key Responsibilities Ensure the showroom is well presented, fully stocked, and clearly priced Process customer purchases and liaise with suppliers to source products and parts Monitor stock levels and complete regular inventory checks Manage point-of-sale transactions and associated administration Support and organise product demonstrations where required Actively promote products, services, and seasonal offers Identify opportunities to upsell and cross-sell Assist with goods in/out, including unloading deliveries and preparing orders Continuously develop product knowledge through training Provide excellent customer service across in-person, phone, and email interactions Work towards individual and team sales objectives Follow internal procedures and health & safety standards at all times Maintain a proactive and positive approach to sales and customer engagement Why Join Us We are looking for someone who brings enthusiasm, a strong customer focus, and a willingness to learn. The ideal candidate will have: A good understanding of ground care machinery or previous retail/sales experience Confidence in dealing with customers and identifying their needs A proactive attitude with a drive to achieve sales targets Strong communication and organisational skills A team-focused approach with the ability to work independently when required Benefits Generous holiday allowance including bank holidays Pension scheme Life assurance Employee discount Sick pay scheme Health initiatives such as flu vaccinations Employee referral programme If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunham at Reed Ipswich for more information.

Showroom Sales Advisor Monday to Friday: 8:00am – 5:30pm (with 1-hour unpaid lunch) Saturdays: 8:30am – 12:30pm on a rota basis Contract Type: Full-time, permanent, office based Start Date: As soon as possible (subject to notice period) Salary: Competitive with bonus We are seeking an enthusiastic and customer-oriented individual to join our client's team in a Showroom & Domestic Ground care Sales role at their Framlingham location in Suffolk. This is an excellent opportunity for someone who enjoys working with customers, has an interest in machinery or outdoor equipment, and thrives in a sales-focused environment. About the Role Reporting into the Branch and Sales Manager, you will play a key part in driving sales within the showroom while supporting its day-to-day operation. You will be responsible for creating a welcoming environment, identifying customer needs, and helping to maximise revenue opportunities across the domestic ground care product range. Key Responsibilities Ensure the showroom is well presented, fully stocked, and clearly priced Process customer purchases and liaise with suppliers to source products and parts Monitor stock levels and complete regular inventory checks Manage point-of-sale transactions and associated administration Support and organise product demonstrations where required Actively promote products, services, and seasonal offers Identify opportunities to upsell and cross-sell Assist with goods in/out, including unloading deliveries and preparing orders Continuously develop product knowledge through training Provide excellent customer service across in-person, phone, and email interactions Work towards individual and team sales objectives Follow internal procedures and health & safety standards at all times Maintain a proactive and positive approach to sales and customer engagement Why Join Us We are looking for someone who brings enthusiasm, a strong customer focus, and a willingness to learn. The ideal candidate will have: A good understanding of ground care machinery or previous retail/sales experience Confidence in dealing with customers and identifying their needs A proactive attitude with a drive to achieve sales targets Strong communication and organisational skills A team-focused approach with the ability to work independently when required Benefits Generous holiday allowance including bank holidays Pension scheme Life assurance Employee discount Sick pay scheme Health initiatives such as flu vaccinations Employee referral programme If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunham at Reed Ipswich for more information.

Showroom Sales Advisor Monday to Friday: 8:00am – 5:30pm (with 1-hour unpaid lunch) Saturdays: 8:30am – 12:30pm on a rota basis Contract Type: Full-time, permanent, office based Start Date: As soon as possible (subject to notice period) Salary: Competitive with bonus We are seeking an enthusiastic and customer-oriented individual to join our client's team in a Showroom & Domestic Ground care Sales role at their Framlingham location in Suffolk. This is an excellent opportunity for someone who enjoys working with customers, has an interest in machinery or outdoor equipment, and thrives in a sales-focused environment. About the Role Reporting into the Branch and Sales Manager, you will play a key part in driving sales within the showroom while supporting its day-to-day operation. You will be responsible for creating a welcoming environment, identifying customer needs, and helping to maximise revenue opportunities across the domestic ground care product range. Key Responsibilities Ensure the showroom is well presented, fully stocked, and clearly priced Process customer purchases and liaise with suppliers to source products and parts Monitor stock levels and complete regular inventory checks Manage point-of-sale transactions and associated administration Support and organise product demonstrations where required Actively promote products, services, and seasonal offers Identify opportunities to upsell and cross-sell Assist with goods in/out, including unloading deliveries and preparing orders Continuously develop product knowledge through training Provide excellent customer service across in-person, phone, and email interactions Work towards individual and team sales objectives Follow internal procedures and health & safety standards at all times Maintain a proactive and positive approach to sales and customer engagement Why Join Us We are looking for someone who brings enthusiasm, a strong customer focus, and a willingness to learn. The ideal candidate will have: A good understanding of ground care machinery or previous retail/sales experience Confidence in dealing with customers and identifying their needs A proactive attitude with a drive to achieve sales targets Strong communication and organisational skills A team-focused approach with the ability to work independently when required Benefits Generous holiday allowance including bank holidays Pension scheme Life assurance Employee discount Sick pay scheme Health initiatives such as flu vaccinations Employee referral programme If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunham at Reed Ipswich for more information.

Reed Business Support are recruiting for a Customer Service Advisor on behalf of our valued client, based in Maidstone. This Customer Service Advisor opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Customer Service Advisor, you will play a key role in supporting the wider team and contributing to the smooth running of daily operations. About the Role: Handling inbound and outbound customer enquiries via phone, email, and live chat Providing accurate information and resolving customer issues efficiently Maintaining customer records and updating internal systems Collaborating with internal teams to ensure excellent service delivery About You: Previous experience in a customer service role Excellent communication and interpersonal skills Strong problem-solving ability and attention to detail Confident using CRM systems and Microsoft Office applications Salary & Working Pattern: £25,000–£27,000 per annum Monday to Friday, 9:00am–5:30pm Benefits: 25 days annual leave plus bank holidays Company pension scheme Training and career progression opportunities Friendly and supportive team environment If you are interested in this Customer Service Advisor role, please apply today. Reed Business Support look forward to assisting you with the next step in your career.

🌟 Senior Customer Service Manager Salary: £40,000 – £50,000 | Full-time | Permanent Are you a driven customer service leader ready to step into a role where you can truly make your mark? We’re partnering with a fast-growing, entrepreneurial business that is investing heavily in its people, processes, and service delivery. As part of this exciting growth phase, a brand-new leadership role has been created — giving you the opportunity to shape, influence, and elevate the entire customer experience function from day one. This isn’t a “steady-state” role — it’s a chance to build, refine, and lead in a company that values ideas, innovation, and impact. 🚀 The Opportunity You’ll take ownership of the full customer service operation, leading both a UK-based team and an offshore order processing function. With strong backing from senior leadership, your focus will be to bring structure, accountability, and continuous improvement to a busy, fast-paced environment. You’ll have the autonomy to: Implement new processes and ways of working Drive performance and service excellence Improve cross-department collaboration Influence how customer service supports wider business growth 💼 What You’ll Be Doing Leading and developing a high-performing customer service team Managing an offshore order processing function to ensure accuracy and efficiency Driving KPI performance including response times, SLAs, and customer satisfaction Handling escalations and resolving complex customer queries Working closely with Sales, Warehouse, and Purchasing to improve communication and workflow Identifying and implementing improvements to processes and systems Creating a structured, motivated, and accountable team culture ✅ What We’re Looking For Proven experience managing customer service or operational teams A hands-on leader who thrives in a fast-moving environment Someone who enjoys improving processes and driving change Strong organisational and communication skills Experience managing or working with offshore teams (a bonus) A proactive, solutions-focused mindset with the ability to influence others 🌟 Why Apply? Newly created role — shape it and make it your own Join a growing, entrepreneurial business with real momentum High visibility with leadership — your ideas will be heard Opportunity to make a genuine impact on service and operations A collaborative environment where teams work closely together Clear scope for progression as the business continues to expand 🎯 What Success Looks Like A well-structured, high-performing customer service function Improved communication across departments Faster response times and stronger customer satisfaction Reduced errors and more efficient order processing A motivated, accountable, and engaged team If you’re ready to step into a role where you can lead, influence, and grow alongside an ambitious business, we want to hear from you. 👉 Apply now or contact Alex on 0113 236 8956 for a confidential conversation.

Sales Coordinator 📍 Hull 💰 Up to £27,000 per annum 🕒 Full-time | Permanent The Company We are recruiting on behalf of a well-established and growing engineering business based in Hull. Known for delivering high-quality products and exceptional customer service, the company is looking to strengthen its commercial team with the addition of a Sales Coordinator. The Role As a Sales Coordinator, you will play a key role in supporting the sales function, acting as a link between customers, internal teams, and external stakeholders. This is a fast-paced, varied position suited to someone highly organised with strong communication skills. Key Responsibilities Supporting the sales team with day-to-day administrative tasks Managing customer enquiries via phone and email Preparing quotes, processing orders, and updating internal systems Liaising with production, logistics, and engineering teams to ensure timely delivery Maintaining accurate customer records and reporting data Building strong relationships with customers and ensuring excellent service delivery About You Previous experience in a sales support, sales administration, or coordination role Experience within an engineering, manufacturing, or technical environment is desirable Strong organisational skills and attention to detail Confident communicator with a proactive approach Ability to manage multiple tasks in a fast-paced environment Proficient in Microsoft Office and CRM systems What’s on Offer Salary up to £27,000 per annum Full-time, permanent role Opportunity to join a stable and growing engineering business Supportive team environment with training and development opportunities

Sales Coordinator 📍 Hull 💰 Up to £27,000 per annum 🕒 Full-time | Permanent The Company We are recruiting on behalf of a well-established and growing engineering business based in Hull. Known for delivering high-quality products and exceptional customer service, the company is looking to strengthen its commercial team with the addition of a Sales Coordinator. The Role As a Sales Coordinator, you will play a key role in supporting the sales function, acting as a link between customers, internal teams, and external stakeholders. This is a fast-paced, varied position suited to someone highly organised with strong communication skills. Key Responsibilities Supporting the sales team with day-to-day administrative tasks Managing customer enquiries via phone and email Preparing quotes, processing orders, and updating internal systems Liaising with production, logistics, and engineering teams to ensure timely delivery Maintaining accurate customer records and reporting data Building strong relationships with customers and ensuring excellent service delivery About You Previous experience in a sales support, sales administration, or coordination role Experience within an engineering, manufacturing, or technical environment is desirable Strong organisational skills and attention to detail Confident communicator with a proactive approach Ability to manage multiple tasks in a fast-paced environment Proficient in Microsoft Office and CRM systems What’s on Offer Salary up to £27,000 per annum Full-time, permanent role Opportunity to join a stable and growing engineering business Supportive team environment with training and development opportunities

Sales Coordinator 📍 Hull 💰 Up to £27,000 per annum 🕒 Full-time | Permanent The Company We are recruiting on behalf of a well-established and growing engineering business based in Hull. Known for delivering high-quality products and exceptional customer service, the company is looking to strengthen its commercial team with the addition of a Sales Coordinator. The Role As a Sales Coordinator, you will play a key role in supporting the sales function, acting as a link between customers, internal teams, and external stakeholders. This is a fast-paced, varied position suited to someone highly organised with strong communication skills. Key Responsibilities Supporting the sales team with day-to-day administrative tasks Managing customer enquiries via phone and email Preparing quotes, processing orders, and updating internal systems Liaising with production, logistics, and engineering teams to ensure timely delivery Maintaining accurate customer records and reporting data Building strong relationships with customers and ensuring excellent service delivery About You Previous experience in a sales support, sales administration, or coordination role Experience within an engineering, manufacturing, or technical environment is desirable Strong organisational skills and attention to detail Confident communicator with a proactive approach Ability to manage multiple tasks in a fast-paced environment Proficient in Microsoft Office and CRM systems What’s on Offer Salary up to £27,000 per annum Full-time, permanent role Opportunity to join a stable and growing engineering business Supportive team environment with training and development opportunities