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Technical Manager

Salary

£60,000-65,000 , inc benefits

Location

Carmarthen, Dyfed, United Kingdom

Job type

Permanent

Sector

FMCG

Job ref

X3-1279541

Job posted

Posted 9 hours ago

Technical Account Manager
Annual Salary: Competitive (to be discussed)
Location: South Wales
Job Type: Permanent, Full-Time

We are seeking a dedicated and experienced Technical Account Manager to join our team in South Wales. This role offers a unique opportunity to work within a fast-paced food manufacturing environment, collaborating closely with production, sales, and quality assurance teams to deliver exceptional service and innovative solutions to our clients.

Day-to-day of the role:

  • Support and develop Technical Account Managers in managing customer accounts and understanding their operational needs, ensuring consistently high standards across supply and processing.
  • Lead client onboarding, including initial product setup, explaining processing technologies, and providing tailored training aligned to industry requirements.
  • Respond to client queries efficiently, troubleshoot technical issues related to products, processing equipment, safety, and compliance, and escalate complex cases where required.
  • Manage account reviews, compiling weekly and monthly data on production performance, product quality, compliance metrics, and customer feedback.
  • Maintain accurate and detailed records of client interactions, product issues, and resolutions.
  • Collaborate with cross-functional teams, including Sales, Product Development, Engineering, and Quality Assurance, to deliver effective solutions and maintain high levels of client satisfaction.
  • Stay up to date with developments in processing technologies, industry regulations, food safety improvements, and sector trends.

Required Skills & Qualifications:

  • Proven experience in customer relationship management within the food supply chain.
  • Experience working with Tesco is essential.
  • Strong communication and interpersonal skills with a customer-focused approach.
  • Excellent problem-solving ability and a proactive mindset when addressing industry-specific challenges.
  • Ability to work both independently and collaboratively within cross-functional teams.
  • High level of organisation and attention to detail, particularly in compliance and quality assurance.
  • Previous experience in a customer-facing or technical role within the food sector is essential.
  • A degree in Food Science, Animal Science, Business, or a related field is desirable but not essential.

Benefits:

  • Competitive salary
  • 31 days annual leave
  • Opportunity to work in a dynamic and innovative environment
  • Chance to be part of a team that values creativity and initiative

To apply for this Technical Account Manager position, please submit your CV and a cover letter outlining your relevant experience and interest in the role.

Apply now

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