Support Specialist

IT Programme Manager – Risk and Compliance Annual Salary: £75,000 Location: Newport, Wales (Hybrid Working) Job Type: Full-time We are seeking an IT Programme Manager – Risk and Compliance. This role involves managing a portfolio of projects and programmes in a largely outsourced environment. The successful candidate will work at all levels of the organisation, handling multiple requirements and stakeholders concurrently, and influencing key decision-making to ensure timely delivery of the IT Security Programme. Day-to-day of the role: Take ownership of the IT Security Programme, ensuring delivery to time, budget, and quality standards. Plan and schedule tasks and activities across multiple projects. Track progress and maintain an accurate view of real-time delivery against targets. Identify issues and risks, capturing these accurately, and work to address and mitigate where required. Maintain MS Project Plans and various work breakdown structures. Coordinate activity between multiple internal and external groups. Engage dynamically with all stakeholders daily, pushing forward critical work to ensure delivery on time and to budget. Liaise with service transition teams to ensure well-documented plans for new services entering live operational support. Take accountability for the benefits realisation process. Work closely with the Cyber Security Info-Sec Team to plan, deliver, and support new technologies and solutions. Coach and mentor project managers on best practice. Manage a team of Technology Project Managers. Required Skills & Qualifications: Strong Project and Programme Management skills and experience. Proficiency in MS Project and Planner. Experience with leading tools such as MS DevOps, JIRA, Trello, etc. Ability to track and monitor progress and report at different levels (strategic, operational, and tactical). Skilled in both waterfall and agile project management environments. Strong project budget management skills, maintaining accurate project spend and forecasts for both Capex and Opex. Commercial and contractual awareness and understanding. Project governance best practice, with the ability to deliver clear messaging to Project Boards and Executive Leadership. Degree level education or equivalent - mandatory. Prince 2 Practitioner or equivalent Project management qualification - mandatory. Managing Successful Programmes (MSP) or equivalent - highly desirable. ITIL experience/qualification - desirable. To apply for this IT Security Programme Manager position, please apply online or for more information please contact me on abi.collins@reed.com

IT Programme Manager – Risk and Compliance Annual Salary: £75,000 Location: Newport, Wales (Hybrid Working) Job Type: Full-time We are seeking an IT Programme Manager – Risk and Compliance. This role involves managing a portfolio of projects and programmes in a largely outsourced environment. The successful candidate will work at all levels of the organisation, handling multiple requirements and stakeholders concurrently, and influencing key decision-making to ensure timely delivery of the IT Security Programme. Day-to-day of the role: Take ownership of the IT Security Programme, ensuring delivery to time, budget, and quality standards. Plan and schedule tasks and activities across multiple projects. Track progress and maintain an accurate view of real-time delivery against targets. Identify issues and risks, capturing these accurately, and work to address and mitigate where required. Maintain MS Project Plans and various work breakdown structures. Coordinate activity between multiple internal and external groups. Engage dynamically with all stakeholders daily, pushing forward critical work to ensure delivery on time and to budget. Liaise with service transition teams to ensure well-documented plans for new services entering live operational support. Take accountability for the benefits realisation process. Work closely with the Cyber Security Info-Sec Team to plan, deliver, and support new technologies and solutions. Coach and mentor project managers on best practice. Manage a team of Technology Project Managers. Required Skills & Qualifications: Strong Project and Programme Management skills and experience. Proficiency in MS Project and Planner. Experience with leading tools such as MS DevOps, JIRA, Trello, etc. Ability to track and monitor progress and report at different levels (strategic, operational, and tactical). Skilled in both waterfall and agile project management environments. Strong project budget management skills, maintaining accurate project spend and forecasts for both Capex and Opex. Commercial and contractual awareness and understanding. Project governance best practice, with the ability to deliver clear messaging to Project Boards and Executive Leadership. Degree level education or equivalent - mandatory. Prince 2 Practitioner or equivalent Project management qualification - mandatory. Managing Successful Programmes (MSP) or equivalent - highly desirable. ITIL experience/qualification - desirable. To apply for this IT Security Programme Manager position, please apply online or for more information please contact me on abi.collins@reed.com

IT Programme Manager – Risk and Compliance Annual Salary: £75,000 Location: Newport, Wales (Hybrid Working) Job Type: Full-time We are seeking an IT Programme Manager – Risk and Compliance. This role involves managing a portfolio of projects and programmes in a largely outsourced environment. The successful candidate will work at all levels of the organisation, handling multiple requirements and stakeholders concurrently, and influencing key decision-making to ensure timely delivery of the IT Security Programme. Day-to-day of the role: Take ownership of the IT Security Programme, ensuring delivery to time, budget, and quality standards. Plan and schedule tasks and activities across multiple projects. Track progress and maintain an accurate view of real-time delivery against targets. Identify issues and risks, capturing these accurately, and work to address and mitigate where required. Maintain MS Project Plans and various work breakdown structures. Coordinate activity between multiple internal and external groups. Engage dynamically with all stakeholders daily, pushing forward critical work to ensure delivery on time and to budget. Liaise with service transition teams to ensure well-documented plans for new services entering live operational support. Take accountability for the benefits realisation process. Work closely with the Cyber Security Info-Sec Team to plan, deliver, and support new technologies and solutions. Coach and mentor project managers on best practice. Manage a team of Technology Project Managers. Required Skills & Qualifications: Strong Project and Programme Management skills and experience. Proficiency in MS Project and Planner. Experience with leading tools such as MS DevOps, JIRA, Trello, etc. Ability to track and monitor progress and report at different levels (strategic, operational, and tactical). Skilled in both waterfall and agile project management environments. Strong project budget management skills, maintaining accurate project spend and forecasts for both Capex and Opex. Commercial and contractual awareness and understanding. Project governance best practice, with the ability to deliver clear messaging to Project Boards and Executive Leadership. Degree level education or equivalent - mandatory. Prince 2 Practitioner or equivalent Project management qualification - mandatory. Managing Successful Programmes (MSP) or equivalent - highly desirable. ITIL experience/qualification - desirable. To apply for this IT Security Programme Manager position, please apply online or for more information please contact me on abi.collins@reed.com

🚀 The Role A key position within the data function — ideal for someone who enjoys owning the full Power BI lifecycle, from backend data engineering through to delivering scalable, business-critical reporting. 🧠 Key Responsibilities Own and manage the end-to-end Power BI environment (datasets, semantic models, dataflows, gateways, reporting) Design and build scalable, high-performance data models Lead ERP data integration and ETL processes Develop and optimise SQL queries, views, and stored procedures Create and enhance advanced DAX calculations Establish and maintain BI governance, security, and best practices Troubleshoot data integrity and performance issues Collaborate with stakeholders across Finance, Sales, Operations, and Supply Chain Act as a technical SME for BI architecture ✅ Skills & Experience 10+ years’ Power BI experience with strong backend focus Advanced SQL Server expertise (optimisation, tuning, procedures) Experience with ERP systems and complex datasets Strong track record building enterprise-scale semantic models Solid understanding of ETL and data modelling principles Advanced DAX and performance optimisation skills Experience with Power BI Service (gateways, dataflows, pipelines) Knowledge of BI governance, security models, and best practice Strong communicator with the ability to translate data into insight 💡 Why Apply? Opportunity to own and shape the BI function Work within a business supporting recognised global brands Exposure to large-scale, complex data environments Real scope to influence strategy and decision-making 📩 Interested? Apply now or get in touch for a confidential discussion.

Overview We are seeking a Network Administrator to join a small, established team supporting a secure and high-performing network environment. This role offers the opportunity to work across critical infrastructure, supporting both internal teams and managed service providers. Rate : £500 p/day (inside IR35) | DV Cleared (essential) | Corsham Key Responsibilities Monitor and maintain network performance across a live environment Process service requests and deploy configurations for new services Provide technical support to MSPs and end user services Collaborate with Service Management and customer stakeholders Maintain network documentation and CMDB records Support secure operations, including encryption and annual crypto key processes Participate in an on-call rota (1 week in 4) Skills & Experience Experience with Juniper network devices (Junos) Hands-on experience with Juniper firewalls (SRX) Strong understanding of networking principles (routing, switching, firewalls) Working knowledge of ITIL practices (incident, problem, change) Exposure to encryption technologies

DATA BUSINESS ANALYST, CTC / SC CLEARANCE, HYBRID My client, a leader within the public sector, is seeking an experienced Data Business Analyst to join their Digital, Data and Technology function, working on a hybrid basis between home and their London office. This role sits within a business-critical transformation programme, supporting an integrated technology platform that enables end-to-end operational processes and data-driven decision-making. As a Data Business Analyst, you will play a key role in ensuring data is accurate, timely, and strategically valuable. You will work closely with stakeholders and technical teams to improve data quality, translate requirements into actionable change, and support delivery across the full project lifecycle. Responsibilities Support the identification and clarification of business problems, presenting potential solutions and associated benefits Produce clear, prioritised functional and non-functional requirements using appropriate analysis techniques Build and maintain strong relationships with internal and external stakeholders Act as a key liaison between business and technical teams, including third-party providers Facilitate workshops and develop ‘as is’ and ‘to be’ business process models Support data quality improvement initiatives and assess impacts across systems and processes Manage risks, issues, and requirement changes with appropriate governance and escalation Support UAT processes, define acceptance criteria, and assist with training where required Contribute to gap analysis and ensure alignment between requirements and business benefits Experience Strong Business Analysis experience across complex project or product environments Proven experience producing high-quality requirements and supporting delivery across full lifecycles Experience working in large, complex, multi-disciplinary environments Excellent stakeholder management and communication skills across all levels Experience contributing to data quality improvement and data-driven decision making Strong problem-solving skills and ability to manage priorities effectively Experience in secure or regulated environments (public sector experience desirable) Additional Information Hybrid working model (3 days a week on site) Opportunity to contribute to large-scale, high-impact public sector transformation Working within a collaborative, data-driven technology environment DATA BUSINESS ANALYST, CTC / SC CLEARANCE, HYBRID

Are you ready to take the lead in shaping a business-critical platform within one of the UK’s most recognisable and highly respected digital brands? This is a rare opportunity to step into a brand-new leadership role where you’ll have the autonomy to define direction, influence architectural decisions, and genuinely put your own stamp on a core function at the heart of a large-scale, high-performing tech business. About them / why this role stands out… They're market-leading organisation with a strong and growing footprint across the North East tech community. Major regional employer that continues to invest heavily in the region by sponsoring events, supporting meetups and actively contributing to the growth of talent in the regional tech ecosystem. You’ll report into an experienced and highly respected Software Development Manager with long tenure in the business. Their deep platform and organisational knowledge creates a fantastic opportunity to learn quickly, gain exposure, and accelerate your leadership journey. The role / what you’ll be responsible for: Own the technical vision and architecture for a high-performance, real-time platform Lead, mentor, and grow a team of 3 engineers driving best practice Collaborate with stakeholders to align tech with business goals Shape and deliver long-term technical roadmaps Build and scale real-time backend systems Lead cloud modernisation (AWS, containers, IaC) Evolve modular, maintainable architectures Improve CI/CD, observability, and system reliability This role has been created with progression at its core meaning it offers: A chance to step into a high-impact leadership role within a recognised brand Clear progression towards Senior Leadership The opportunity to build a team and function your way Direct mentorship from a long-tenured, highly knowledgeable manager Exposure to complex, large-scale systems in a mature engineering environment Be part of a company that is actively investing in both technology and the North East Their wider tech stack includes… C# / .NET (Framework & Core), plus Node.js for some services TypeScript with Vue.js / React AWS (Lambda, ECS, S3, DynamoDB, RDS), Docker, Terraform, TeamCity, GitHub SQL Server, MySQL, PostgreSQL + Redis The right experience includes: C# / .NET, REST APIs, and AWS (cloud-native development) with Git-based workflows in agile environments Strong experience in SQL, data modelling, and caching (e.g. Redis) Proven delivery of scalable, distributed systems with clean code, TDD, and quality-first engineering Real-time / state-driven systems expertise with strong problem-solving and analytical thinking Experience with high-volume transactional or payment systems in regulated, security-conscious environments Solid foundation in mathematics, algorithms, and complex problem-solving Working Benefits Salary up to £85,000 Annual pay reviews / increases 25 days Holidays plus Bank Holidays Flexible working hours Health plan Free parking Above industry standard sick pay cover Next Steps - If you would like to know anything more about this role or even just want to hear what other C# .NET Software Developer positions I have that may also be a good match for you then give me a shout on / catch me on LinkedIn " Jessica Blackburn "

Are you ready to take the lead in shaping a business-critical platform within one of the UK’s most recognisable and highly respected digital brands? This is a rare opportunity to step into a brand-new leadership role where you’ll have the autonomy to define direction, influence architectural decisions, and genuinely put your own stamp on a core function at the heart of a large-scale, high-performing tech business. About them / why this role stands out… They're market-leading organisation with a strong and growing footprint across the North East tech community. Major regional employer that continues to invest heavily in the region by sponsoring events, supporting meetups and actively contributing to the growth of talent in the regional tech ecosystem. You’ll report into an experienced and highly respected Software Development Manager with long tenure in the business. Their deep platform and organisational knowledge creates a fantastic opportunity to learn quickly, gain exposure, and accelerate your leadership journey. The role / what you’ll be responsible for: Own the technical vision and architecture for a high-performance, real-time platform Lead, mentor, and grow a team of 3 engineers driving best practice Collaborate with stakeholders to align tech with business goals Shape and deliver long-term technical roadmaps Build and scale real-time backend systems Lead cloud modernisation (AWS, containers, IaC) Evolve modular, maintainable architectures Improve CI/CD, observability, and system reliability This role has been created with progression at its core meaning it offers: A chance to step into a high-impact leadership role within a recognised brand Clear progression towards Senior Leadership The opportunity to build a team and function your way Direct mentorship from a long-tenured, highly knowledgeable manager Exposure to complex, large-scale systems in a mature engineering environment Be part of a company that is actively investing in both technology and the North East Their wider tech stack includes… C# / .NET (Framework & Core), plus Node.js for some services TypeScript with Vue.js / React AWS (Lambda, ECS, S3, DynamoDB, RDS), Docker, Terraform, TeamCity, GitHub SQL Server, MySQL, PostgreSQL + Redis The right experience includes: C# / .NET, REST APIs, and AWS (cloud-native development) with Git-based workflows in agile environments Strong experience in SQL, data modelling, and caching (e.g. Redis) Proven delivery of scalable, distributed systems with clean code, TDD, and quality-first engineering Real-time / state-driven systems expertise with strong problem-solving and analytical thinking Experience with high-volume transactional or payment systems in regulated, security-conscious environments Solid foundation in mathematics, algorithms, and complex problem-solving Working Benefits Salary up to £85,000 Annual pay reviews / increases 25 days Holidays plus Bank Holidays Flexible working hours Health plan Free parking Above industry standard sick pay cover Next Steps - If you would like to know anything more about this role or even just want to hear what other C# .NET Software Developer positions I have that may also be a good match for you then give me a shout on / catch me on LinkedIn " Jessica Blackburn "

Technical Support Analyst Knutsford- on site £28K - £30K A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. You’ll handle escalated issues, troubleshoot complex faults, and work closely with internal teams to deliver excellent customer outcomes. Responsibilities: Resolve 1st/2nd line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on‑prem systems Escalate complex issues to Level 3 with clear documentation Communicate professionally with customers and internal teams Experience required: 2+ years’ experience in enterprise IT support Strong Windows Server, Linux, networking, SQL Server, and Active Directory knowledge Experience with cloud platforms (Azure/GCP), containers, and scripting Comfortable working to SLAs with a customer‑focused mindset

Junior IT Support Technician Location: Antrim Job Type: Full-time | Office-based Salary: £25,000 – £30,000 per annum Reed Technology is delighted to be working with an excellent company based in Antrim for a Junior IT Support Technician to join their dynamic team. This opportunity is well suited to an individual at the beginning of their IT career with a strong interest in technology and a commitment to providing high-quality support to end users. The successful candidate will be involved in delivering daily technical assistance across a range of systems, communication tools, and infrastructure, helping to maintain the smooth running of business operations. Key Responsibilities Serve as the initial contact for technical support requests, managing queries through an internal ticketing system. Record, track, and resolve incidents, service requests, and system changes in a timely manner. Diagnose and fix issues relating to hardware, software, mobile devices, and network connectivity, both on-site and remotely. Refer more complex or advanced technical problems to senior colleagues when necessary. Assist with user account management, including access rights and password support. Support employee onboarding and offboarding activities from an IT perspective. Adhere to established procedures and make use of internal knowledge bases to ensure consistent service delivery. Maintain accurate and up-to-date records of all support activities within internal systems. Deliver a professional, approachable, and customer-focused support service at all times. Work collaboratively with the wider IT function to ensure efficient issue resolution. Skills & Experience Required A relevant IT qualification (such as a degree, diploma, or similar). A minimum of one year’s experience in an IT support or service desk environment. Previous experience interacting directly with customers or end users. Strong interpersonal and communication skills, with the ability to work well as part of a team. Good organisational skills, with the ability to manage priorities and work effectively under pressure. A sound understanding of general IT systems and fundamental networking principles. Familiarity with standard health & safety guidelines and IT security best practices. For more information, including package details, please contact Mary at Reed Belfast, apply via this advert, or contact me confidentially on LinkedIn