Support Officer

If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career! This is a great opportunity to bring your previous customer service experience to an office environment with great training and long-term development on offer! Location: Gloucester and Home Based Shift Pattern: Rotating shifts between 08:00–20:00 - 35 hours per week Week 1- 08:00-16:00 Office Based Week 2 - 12:00- 20:00 Home based + Sat 9-5 from home (day off in the week) Week 3 - 08:00-16:00 Office Based Week 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week) Purpose of the Role Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth. Key Responsibilities Respond to customer queries via phone, email, chat, and letters. Update CRM systems with account changes and notes. Triage faults and schedule engineer visits. Assist with billing, payments, and account queries. Promote products and packages. Meet SLAs and KPIs to ensure high customer satisfaction. Collaborate with colleagues and contribute to team morale. Suggest relevant up-sell/cross-sell opportunities. Skills & Experience Essential: Strong communication and interpersonal skills. Confident IT skills. Ability to work in a fast-paced environment. Organised, self-motivated, and problem-solving mindset. Benefits Up to 12% bonus Annual cost-of-living pay review 33 days holiday (incl. bank holidays) + option to buy 2 extra weeks Enhanced parental leave £1000 referral bonus Career development opportunities Award-winning inclusive culture For immediate consideration to interview next week - please apply now!

If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career! This is a great opportunity to bring your previous customer service experience to an office environment with great training and long-term development on offer! Location: Gloucester and Home Based Shift Pattern: Rotating shifts between 08:00–20:00 - 35 hours per week Week 1- 08:00-16:00 Office Based Week 2 - 12:00- 20:00 Home based + Sat 9-5 from home (day off in the week) Week 3 - 08:00-16:00 Office Based Week 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week) Purpose of the Role Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth. Key Responsibilities Respond to customer queries via phone, email, chat, and letters. Update CRM systems with account changes and notes. Triage faults and schedule engineer visits. Assist with billing, payments, and account queries. Promote products and packages. Meet SLAs and KPIs to ensure high customer satisfaction. Collaborate with colleagues and contribute to team morale. Suggest relevant up-sell/cross-sell opportunities. Skills & Experience Essential: Strong communication and interpersonal skills. Confident IT skills. Ability to work in a fast-paced environment. Organised, self-motivated, and problem-solving mindset. Benefits Up to 12% bonus Annual cost-of-living pay review 33 days holiday (incl. bank holidays) + option to buy 2 extra weeks Enhanced parental leave £1000 referral bonus Career development opportunities Award-winning inclusive culture For immediate consideration to interview next week - please apply now!

We are currently recruiting for a Call Centre Supervisor (temp to perm) to join a fast-paced, high-volume contact centre environment. Location: Birmingham Business Park (near Solihull Parkway) Working Hours: Monday to Friday (42.5 hours over 5 days) - Weekend availability is essential for this role. Pay Rate: £15 84 per hour The Role You will oversee the customer journey from initial instruction through to completion, ensuring excellent service delivery and smooth operational performance. This is a hands-on supervisory role, managing workflow, supporting a team, and maintaining high service standards. Key Responsibilities Manage day-to-day workflow and team task allocation Handle customer contact, updates, and progress chasing Ensure all tasks are completed accurately and within SLAs Monitor KPIs and operational performance Handle escalations and resolve service issues Support weekend planning and workload distribution Analyse performance data, trends, and customer feedback Promote a customer-focused, high-performance culture What We’re Looking For Experience in a call centre, customer service, or insurance claims environment Proven team leadership or supervisory experience Ability to work in a fast-paced, high-volume setting Strong communication and problem-solving skills Calm and resilient under pressure Confident using Microsoft Office and reporting tools Key Traits Results-driven and customer-focused Strong organisation and prioritisation skills Decisive and adaptable Committed to continuous improvement If you are interested in this role, please apply now using the link.

Job Title: Customer Service Representative Location: Brighton, East Sussex (Office-based / Hybrid options available) Salary: Competitive (dependent on experience) Reporting to: Customer Service Manager / Team Leader Role Overview We are looking for a friendly, customer-focused, and proactive Customer Service Representative to join our team in Brighton. This role is key to delivering an exceptional customer experience by providing timely, accurate, and helpful support across multiple channels. The ideal candidate will have strong communication skills, a positive attitude, and a genuine passion for helping customers. Key Responsibilities Customer Support Respond to customer enquiries via phone, email, and live chat in a professional and timely manner Resolve customer issues efficiently, ensuring a positive outcome Provide accurate information about products, services, and processes Problem Solving & Case Management Investigate and resolve complaints, escalating complex issues where necessary Take ownership of customer queries from start to resolution Maintain detailed and accurate records of customer interactions Order & Account Management Process orders, returns, and exchanges Update customer accounts and maintain accurate databases Assist customers with account queries, billing issues, or service requests Communication & Collaboration Work closely with other departments (e.g. sales, operations, technical teams) to resolve customer needs Share customer feedback and insights to improve products and services Contribute to team targets and service-level agreements (SLAs) Continuous Improvement Identify opportunities to improve processes and customer experience Stay up to date with company products, policies, and procedures Support training or onboarding of new team members if required Skills & Experience Essential Previous experience in a customer service or customer-facing role Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Ability to work in a fast-paced environment and manage multiple queries Good IT skills, including CRM systems and Microsoft Office Desirable Experience working in a contact centre or high-volume environment Knowledge of CRM systems (e.g. Salesforce, Zendesk, HubSpot) Experience working to KPIs or service targets Personal Attributes Customer-first mindset with a positive, empathetic approach Strong attention to detail Team player with a collaborative attitude Resilient and calm under pressure Proactive and eager to learn What We Offer Competitive salary and benefits package Training and development opportunities Career progression within customer services or wider business functions Supportive and inclusive working environment in Brighton

Customer Service & Order Processing Administrator Location: Alton Job Type: Full-time An exciting opportunity has arisen for a proactive and customer-focused individual to join a leading company as a Customer Service & Order Processing Administrator. This role is perfect for someone who combines excellent customer service skills with general administrative duties and accurate order entry. The successful candidate will be instrumental in ensuring a smooth customer experience while supporting day-to-day operations. Day-to-day of the role: Customer Service Act as the first point of contact for customer enquiries via phone, email, and online channels. Provide accurate product, pricing, and delivery information. Resolve customer queries, complaints, and issues in a timely and professional manner. Build and maintain strong customer relationships. Order Entry & Processing Accurately input customer orders into company systems. Verify order details, pricing, and delivery requirements. Coordinate with internal teams to ensure orders are fulfilled correctly. Monitor order status and update customers on progress or delays. Maintain accurate records of customer interactions and transactions. General Administration Perform routine administrative tasks such as data entry, filing, and document management. Assist in preparing reports, spreadsheets, and customer documentation. Maintain and update customer databases and records. Support the wider team with ad hoc administrative duties. Required Skills & Qualifications Previous experience in customer service, administration, or order processing. Strong attention to detail and accuracy. Excellent communication skills (written and verbal). Good organisational skills. Proficiency in Microsoft Office. Experience with CRM or ERP systems (desirable). Personal Attributes Friendly and professional approach. Problem-solving mindset. Ability to work under pressure. Reliable and adaptable. To apply for this Customer Service & Order Processing Administrator position, please submit your CV and cover letter detailing your relevant experience.

Administrator Location: Ipswich Full time 9am-5pm and office based Overview This is a newly created role within the business, offering an exciting opportunity to support the growth of our export retail accounts. As an Administrator, you will play a key role in delivering efficient administrative support, ensuring smooth coordination between internal teams and customers, and helping to maintain strong relationships while supporting timely cash collection Key Responsibilities Maintain order trackers and sales monitoring systems. Monitor customer performance and flag risks or opportunities early. Produce weekly sales reports for agents. Support customers and agents with order management, sales analysis, and account queries. Review remittances, manage deductions, and liaise with Finance on allocations. Request and process credit notes, invoices, and customer statements. Review aged debt reports and follow up where needed. Ensure accurate customer and supplier setup in internal systems. Check agent commission statements and resolve discrepancies. Support marketing by assisting with brochures and POS materials. Skills & Experience Previous experience in administration or customer service. Strong Excel and Microsoft Office skills. Good numeracy, literacy, and attention to detail. Educated to GCSE level (or equivalent). Key Attributes Highly organised with strong attention to detail Proactive problem solver Customer-focused with good communication skills Team player with a flexible approach In return, you’ll benefit from: A supportive and team-focused culture Opportunities for training and development A varied and engaging role where no two days are the same If you are interested in this role, please apply with you up-to-date or contact Rachel Dunham at Reed Ipswich for more information

Administrator Location: Ipswich Full time 9am-5pm and office based Overview This is a newly created role within the business, offering an exciting opportunity to support the growth of our export retail accounts. As an Administrator, you will play a key role in delivering efficient administrative support, ensuring smooth coordination between internal teams and customers, and helping to maintain strong relationships while supporting timely cash collection Key Responsibilities Maintain order trackers and sales monitoring systems. Monitor customer performance and flag risks or opportunities early. Produce weekly sales reports for agents. Support customers and agents with order management, sales analysis, and account queries. Review remittances, manage deductions, and liaise with Finance on allocations. Request and process credit notes, invoices, and customer statements. Review aged debt reports and follow up where needed. Ensure accurate customer and supplier setup in internal systems. Check agent commission statements and resolve discrepancies. Support marketing by assisting with brochures and POS materials. Skills & Experience Previous experience in administration or customer service. Strong Excel and Microsoft Office skills. Good numeracy, literacy, and attention to detail. Educated to GCSE level (or equivalent). Key Attributes Highly organised with strong attention to detail Proactive problem solver Customer-focused with good communication skills Team player with a flexible approach In return, you’ll benefit from: A supportive and team-focused culture Opportunities for training and development A varied and engaging role where no two days are the same If you are interested in this role, please apply with you up-to-date or contact Rachel Dunham at Reed Ipswich for more information

Customer Service & Order Processing Administrator Location: Alton Job Type: Full-time, Office-based Salary: £13.00 per hour, rising to £13.50 per hour after probation Temporary to Permanent We are seeking a proactive and organised Customer Service & Order Processing Administrator to join our busy team in Alton. This role is perfect for someone who enjoys delivering excellent customer service and supporting day-to-day administrative operations in a fast-paced environment. Day-to-day of the role: Act as the first point of contact for customer enquiries via phone, email, and online channels. Provide accurate information on products, pricing, and delivery times. Resolve queries and complaints in a professional and timely manner. Process customer orders accurately and efficiently within internal systems. Check order details, pricing, and delivery requirements. Liaise with internal teams to ensure smooth order fulfilment. Track order progress and update customers on any changes or delays. Maintain accurate customer records and documentation. Support with general administrative duties including data entry, reporting, and document management. Required Skills & Qualifications: Previous experience in customer service, administration, or order processing. Strong attention to detail and high level of accuracy. Excellent communication skills, both written and verbal. Highly organised with the ability to manage multiple tasks. Proficient in Microsoft Office (Word, Excel, Outlook). Experience with CRM or ERP systems is advantageous. Benefits: Competitive hourly rate with clear pay progression after probation. Opportunity to join a supportive and collaborative team. Varied role with a mix of customer-facing and administrative duties. Stable, office-based position. To apply for the Customer Service & Order Processing Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Sales Administrator 📍 Grimsby 🕒 40 hours per week | Permanent 💷 £26,436.80 per annum (National Minimum Wage) About the Role We are delighted to be recruiting on behalf of a valued client for a Sales Administrator to join their busy and supportive team in Grimsby. This is a fantastic opportunity for someone looking to build a long-term career within a growing business, with clear progression opportunities available. Key Responsibilities Providing administrative support to the sales team Processing orders accurately and efficiently Managing customer enquiries via phone and email Updating and maintaining customer records and databases Supporting with quotes, pricing, and sales documentation Liaising with internal departments to ensure smooth order fulfilment What We’re Looking For Previous experience in an administrative or sales support role Strong organisational and communication skills High attention to detail and accuracy Ability to work in a fast-paced environment Confident using IT systems and Microsoft Office Salesforce experience is desirable, but not essential What’s on Offer Permanent, full-time position (40 hours per week) Competitive salary aligned with National Minimum Wage (£26,436.80) Opportunity to work with a highly regarded and valued employer Genuine career progression and development opportunities Supportive and friendly team environment Apply Now If you’re a motivated administrator looking to take the next step in your career within a respected organisation, we’d love to hear from you.

Customer Service Executive Location: Ipswich Type: Full-time and office based About the Role We’re looking for a proactive and customer-focused Customer Service Executive to join our clients busy and fast-moving team. Acting as a key point of contact for customers and internal teams, you’ll play a vital role in delivering a seamless experience from initial enquiry through to order fulfilment. This is a varied and hands-on position where attention to detail, strong communication skills, and a passion for customer satisfaction are essential. Key Responsibilities Respond to customer enquiries via phone and email in a prompt, professional, and helpful manner Provide accurate information on stock availability, pricing, order status, and new product enquiries Process customer orders efficiently, ensuring accuracy at all stages Prepare and issue quotations, following up where required Manage and resolve customer concerns, including delivery, pricing, or invoicing queries, ensuring a positive outcome Monitor and maintain customer order books, keeping customers and internal teams updated on progress Work closely with supply chain and planning teams to expedite orders and improve delivery timelines where possible Coordinate shipments, including arranging urgent deliveries where required Support finance colleagues in resolving invoice queries and reducing outstanding balances Identify opportunities to improve processes and enhance the customer experience Escalate potential new business opportunities or customer needs to the appropriate teams Provide general administrative support and assist with ad hoc tasks as needed About You We’re looking for someone who thrives in a customer-focused environment and enjoys building strong relationships. Essential Skills & Experience Proven experience in a customer service or administrative role Excellent communication skills, both written and verbal Strong problem-solving ability, with experience handling customer concerns or complaints Highly organised with strong attention to detail Confident working in a fast-paced environment and managing multiple priorities Strong teamwork skills with a collaborative, positive approach Good working knowledge of Microsoft Office (Word, Excel) Desirable Experience working in a manufacturing or technical environment Familiarity with ERP systems Experience working with international customers Interest in or knowledge of technical products Exposure to continuous improvement or lean practices Personal Attributes Customer-first mindset Resilient and able to perform under pressure Self-motivated with a proactive approach Flexible and adaptable Results-driven with a focus on continuous improvement What is in it for you Competitive salary 25 days holiday plus the bank holidays Volunteering days Discretionary bonus Sociable team and company If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunahm at Reed Ipswich for more details.