Supply Chain & Customer Operations Manager

Supply Chain & Customer Operations Manager

📍 Cannock Area | 💰 Up to £50,000 p/a | Full Time, Permanent

Are you an experienced supply chain professional with a manufacturing background? Do you enjoy balancing customer demand, production planning and logistics performance to ensure products are delivered on time and in full?

We're recruiting for a Supply Chain & Customer Operations Manager to join a well-established manufacturing business. This is an excellent opportunity to lead customer service and despatch operations while driving improvements across planning, inventory management and logistics.

The Role

Acting as the key link between customers and operational teams, you'll ensure demand is effectively managed through the business, supporting efficient production planning, inventory control and delivery performance. You'll lead the Customer Service and Despatch teams while working closely with Production, Purchasing and Logistics to maintain exceptional service levels.

Key Responsibilities

• Lead and develop the Customer Service and Despatch teams.
• Manage customer demand, forecasts and order requirements through MRP systems.
• Coordinate the end-to-end order fulfilment process from order receipt through to delivery.
• Work closely with Production, Purchasing and Logistics to maximise OTIF performance.
• Monitor and report on supply chain KPIs, inventory levels and customer service metrics.
• Drive continuous improvement initiatives across planning, logistics and customer operations.
• Support transport, warehouse and despatch activities to ensure efficient product distribution.
• Build strong customer relationships and manage escalations relating to supply and delivery.

About You

• Previous experience in a Supply Chain, Customer Operations or Customer Service Management role within manufacturing.
• Strong understanding of demand planning, inventory control, logistics and order fulfilment processes.
• Experience using MRP/ERP systems and advanced Excel.
• Manufacturing experience is essential; plastics industry experience would be advantageous.
• Proven leadership skills with the ability to motivate and develop teams.
• Analytical, organised and commercially aware with excellent communication skills.

What's on Offer?

• Salary up to £50,000 depending on experience.
• Pension scheme.
• Opportunity to join a growing manufacturing business with a strong operational focus.
• A varied role with influence across supply chain planning, logistics, customer service and business performance.