An exciting opportunity has arisen for an experienced Service / Maintenance Operations Manager to lead and develop a growing service and installation function within a well-established organisation. This role will focus on driving profitable service and maintenance sales, while building and managing a strong nationwide subcontractor network. This is a fantastic opportunity for a commercially minded professional who enjoys both strategic growth and hands-on operational delivery.
Key Responsibilities:
Drive the growth of profitable service and maintenance contracts with key customers
Work closely with the UK Sales team to increase service and aftersales revenue
Develop and manage a UK-wide network of subcontractors for service, maintenance, and installation activities
Oversee subcontractor performance, including training and compliance requirements
Conduct site surveys and specify installation requirements
Manage project delivery for rollout programmes requiring installation
Negotiate pricing and liaise with internal sales teams
Produce monthly reports covering cost analysis and service delivery performance
Develop and implement call-out procedures for service and maintenance contracts
Provide technical support guidance to overseas subsidiaries and distributors where required
About You:
5–10 years’ experience in a similar service, contracts, or operations management role
Proven track record in selling and managing service/maintenance agreements
Experience managing outsourced service delivery models
Strong project management and organisational skills
Confident communicator, able to engage effectively with customers and site contacts
Good understanding of on-site Health & Safety requirements
Full, clean UK driving licence
Strong IT skills, including Microsoft Office and Excel
What’s on Offer:
Opportunity to shape and grow a national service function
Dynamic and fast-paced working environment
Ongoing career development and progression opportunities
Supportive team and leadership structure
To apply, please submit your CV outlining your relevant experience, or call the Reed Milton Keynes branch and ask for Ella.