We are seeking an experienced Service Delivery Director to lead delivery across a high-profile, mission-critical defence programme. This is a senior leadership role with full accountability for end-to-end service delivery, financial performance, and customer outcomes within a secure MOD environment.
You will operate at a strategic level, driving service excellence across multiple contracts while leading a team of Service Directors and managing key customer and supplier relationships.
Key Responsibilities
Lead the delivery of multiple services in line with contractual SLAs and KPIs
Own full P&L accountability, ensuring commercial performance and cost optimisation
Drive continual service improvement through structured Service Improvement Plans
Provide governance for service transition and acceptance into live environments
Manage and develop high-performing service delivery teams
Build strong partnerships with MOD stakeholders and external suppliers
Identify and deliver account growth and incremental revenue opportunities
Ensure effective risk management, supplier governance, and operational control
Skills & Experience
Proven experience operating at Service Delivery Director / Head of Service level
Strong background within MOD / defence or highly secure environments
Deep understanding of ITIL-based service management frameworks