Service Charge Officer

Billing & Collection Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour Job Type: Temporary (until December 2026) Location: Wembley An opportunity has arisen for a Billing & Collection Officer to support the billing, collection, and recovery of a range of debts. This role ensures accurate administration and maximises income collection in line with legislation, policy, and best practice. You will handle customer queries, maintain records, and manage recovery processes while delivering high-quality customer service across multiple channels. Day-to-Day Duties Administer billing and collection across Council Tax, Business Rates, Adult Social Care Debt, Parking, Sundry Debt, and Housing Benefit Overpayments Identify liable parties, assess liability periods, and apply discounts, exemptions, and reductions Maintain accurate and up-to-date billing and customer records across systems Respond to customer enquiries via phone, email, correspondence, face-to-face and online channels Manage cases through recovery stages to maximise collection and reduce arrears Negotiate payment arrangements, considering customers’ circumstances and ability to pay Monitor payment plans and take further recovery action where required Process and update data in line with information governance and data protection policies Handle complaints, service requests, FOI and SAR queries accurately and on time Liaise with internal teams, external stakeholders, enforcement agents, and relevant agencies Support fraud prevention activity and investigations where required Submit updates to the Valuation Office Agency (VOA) and resolve discrepancies Assess cases for hardship relief or write-offs in line with policy Carry out reconciliations and manage housekeeping tasks (e.g. payment exceptions, suspense accounts) Contribute to service improvements and process enhancements Manage complex recovery cases including bankruptcy, charging orders, and committal proceedings Investigate complex enquiries, complaints, and account issues Support and mentor junior staff where required Handle member enquiries and draft responses Experience Required Experience in a customer-facing role handling enquiries, transactions, and complaints Experience working with administrative processes and adapting to service needs Experience managing data accurately and handling confidential information Understanding of debt recovery and billing processes (Council Tax desirable) Good working knowledge of Microsoft Office (Excel, Word, Outlook) and case systems Strong numeracy and literacy skills Experience delivering services across multiple access channels Skills & Abilities Strong customer service skills with the ability to support a diverse customer base Ability to handle sensitive or challenging situations calmly and professionally Excellent communication skills (written and verbal) Analytical thinking and problem-solving ability Strong organisational skills with the ability to meet deadlines Ability to work independently and as part of a team Confidence in interpreting legislation, policies, and procedures Negotiation and influencing skills to support recovery outcomes High attention to detail and accuracy Ability to maintain confidentiality and act with integrity To apply, please submit your CV detailing your relevant experience.

Assistant Caretaker Location: Hertfordshire Job Type: Part-time, Term-time only Salary: £8,403.59 - £8,536.81 per annum (pro rata from £24,790 - £25,185) We are seeking a dedicated Assistant Caretaker to join our team, supporting the aims and values of our school. This role requires a hard-working, honest, and self-motivated individual who can manage both caretaking and cleaning responsibilities effectively. Day-to-Day of the Role: Ensure the security of the school premises, including closing gates, setting alarms, and overall locking duties. Perform cleaning tasks such as mopping, vacuuming, and dusting designated areas to maintain high standards of cleanliness. Conduct general upkeep of the school, including minor repairs and maintenance, and preparing the building for school functions or lettings. Manage waste and recycling initiatives, ensuring all refuse is disposed of promptly and appropriately. Assist with grounds maintenance, ensuring paths and entrances are safe and presentable. Support the management of school facilities, including monitoring heating and lighting, and maintaining the school minibus as required. Required Skills & Qualifications: Experience in caretaking or a similar role, preferably within an educational setting. Knowledge of health and safety regulations and the ability to apply them effectively. Competence in minor DIY repairs and maintenance. Good communication skills and the ability to work well within a team. Awareness of safeguarding procedures and the commitment to promoting these within the school. Ability to manage time effectively and adapt to varying tasks. Benefits: Competitive pro rata salary based on experience. Term-time only work schedule, allowing for work-life balance. Supportive and inclusive work environment. Opportunities for professional development and training in areas such as health and safety, and safeguarding.

Assistant Caretaker Location: Hertfordshire Job Type: Part-time, Term-time only Salary: £8,403.59 - £8,536.81 per annum (pro rata from £24,790 - £25,185) We are seeking a dedicated Assistant Caretaker to join our team, supporting the aims and values of our school. This role requires a hard-working, honest, and self-motivated individual who can manage both caretaking and cleaning responsibilities effectively. Day-to-Day of the Role: Ensure the security of the school premises, including closing gates, setting alarms, and overall locking duties. Perform cleaning tasks such as mopping, vacuuming, and dusting designated areas to maintain high standards of cleanliness. Conduct general upkeep of the school, including minor repairs and maintenance, and preparing the building for school functions or lettings. Manage waste and recycling initiatives, ensuring all refuse is disposed of promptly and appropriately. Assist with grounds maintenance, ensuring paths and entrances are safe and presentable. Support the management of school facilities, including monitoring heating and lighting, and maintaining the school minibus as required. Required Skills & Qualifications: Experience in caretaking or a similar role, preferably within an educational setting. Knowledge of health and safety regulations and the ability to apply them effectively. Competence in minor DIY repairs and maintenance. Good communication skills and the ability to work well within a team. Awareness of safeguarding procedures and the commitment to promoting these within the school. Ability to manage time effectively and adapt to varying tasks. Benefits: Competitive pro rata salary based on experience. Term-time only work schedule, allowing for work-life balance. Supportive and inclusive work environment. Opportunities for professional development and training in areas such as health and safety, and safeguarding.

Metering Technician Location: Dereham and surrounding area Salary: £29,837 Per Annum Job Type: 6-month contract, Full-time Working Hours: 37 hours per week, Flexi hours between 6:30 to 20:00 Monday to Friday and 08:00 to 14:00 on Saturdays Join us as a Metering Technician and embark on a career that offers flexibility and autonomy, coupled with the support of a well-established organisation. If you enjoy working outdoors in all weather conditions and possess excellent customer service skills, this role is perfect for you. Manage your own workload and interact directly with customers, providing top-notch service and representing one of the UK's leading water providers. Day-to-Day Responsibilities: Act as the customer’s champion, handling meter reading queries, planned readings, and boundary box meter exchanges within service levels to maintain quality and customer satisfaction. Complete meter reading operations accurately, maintain records, and ensure maximum efficiency and productivity. Conduct non-routine reading and income-related operations such as flow tests, lid replacements, void inspections, and address confirmations. Perform meter exchange operations efficiently, manage inventory, and ensure compliance with regulations. Ensure all work complies with health and safety regulations, providing excellent service to both internal and external customers. Identify and report maintenance needs, meter exchanges, and potential leaks, liaising with customers as needed. Required Skills & Qualifications: Proximity to Dereham and surrounding villages (within 30 minutes ideally). Strong customer service orientation and professional demeanour. Ability to perform physically demanding tasks, walking 3 to 8 miles per day. Proficiency with handheld computers for work tasks. Flexibility to work early mornings and late evenings. Benefits: Personal private health care. Generous double match pension scheme (contribute 7%, receive a total of 21%). 24-hour Virtual GP service for you and your household. 26 days annual leave, increasing with length of service, plus the option to buy more. Life assurance and personal accident cover. Family-friendly policies including full pay for maternity/adoption leave and paid paternity/partner leave. Bonus scheme and flexible benefits to support your wellbeing and lifestyle. To apply for the Metering Technician position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Debt Recovery Team Leader Rate of pay: £25.57 PAYE / £33.67 Umbrella per hour 2x positions available Job Type: Temporary (until 18/09/2026, with possible extension) Location: Wembley (Hybrid/Office-based as required) An opportunity for an experienced Debt Recovery Team Leader to manage and drive the collection of complex debt portfolios including Housing Benefit Overpayments, Adult Social Care, Sundry Debt and other local government debt streams. You will lead a high-performing team, ensuring recovery activity is compliant, efficient and aligned to strategic objectives while safeguarding financial outcomes. Day-to-Day Responsibilities Manage the recovery of one or more debt portfolios, ensuring timely, consistent and effective collection activity Lead, motivate and develop a team of up to 15 Debt Recovery Officers, driving performance through coaching, mentoring and supervision Set, monitor and review individual and team recovery targets, addressing underperformance where required Implement operational plans aligned to the Debt Recovery Strategy to maximise income and minimise bad debt Ensure all recovery actions comply with relevant legislation, regulations and internal policies Apply appropriate recovery methods and ensure sustainable repayment arrangements are agreed Analyse performance data and exception reports, identifying trends and implementing improvements Present clear, data-driven insights to stakeholders to support decision making Work collaboratively across departments and with external partners to remove barriers and improve recovery outcomes Maintain strong knowledge of debt recovery legislation, processes and best practice Manage staffing matters in line with corporate policies including performance, conduct and attendance Ensure high standards of customer service, professionalism and safeguarding practices Required Skills & Experience Proven experience within a local authority or public sector debt recovery environment Strong knowledge of debt recovery processes, including legal and court procedures Understanding of legislation relating to Housing Benefit Overpayments, Adult Social Care and/or Sundry Debt Experience managing and leading teams, with the ability to drive performance and deliver results Ability to analyse complex data, legislation and financial information to inform decisions Strong problem-solving skills with sound judgement and decision-making capability Excellent organisational skills with the ability to prioritise workload and meet deadlines Confident communicator, able to present complex information clearly to a range of stakeholders Experience developing staff through coaching, training and performance management Ability to work collaboratively across services and with external partners Desirable Experience using systems such as Oracle, Northgate (Revenues & Benefits), Mosaic and Debtsys To apply for the Debt Recovery Team Leader position, please submit your CV detailing your relevant experience.

Estate Caretaker Mobile role 3 months Temp with the option to move to perm contract PAYE: £13.85per hour PAYE or £16.55per hour Umbrella Location: South West London - Morden 1 positions available Must have a full UK Driving licence and van provided My client is a well-known housing association and they’re seeking experienced Estate Caretakers to clean and maintain internal, external and all common areas of housing blocks and estates. Hours 8am to 4pm Monday – Friday Key Responsibility: Take personal responsibility for ensuring that the estate is clean, tidy, landscaped, litter free and safe from hazards by delivering a high quality caretaking and grounds maintenance service to residents. Identify and assist in ways to improve the internal and external environment through working closely as part of a team and taking pride in the role. Rotate bins regularly to ensure refuse chutes are clear and ensure bulk bins are placed ready for collection. Sweep and wash communal staircase and landings as appropriate. Clean internal ledges, sills, handrails, balustrades, doors, walls and remove cobwebs from light fittings and all surroundings. Following the removal of refuse from the dustbins/bulk refuse containers, hose down and disinfect the area. If this is of interest please send me a copy of your CV and I will be happy to give you a call to discuss

School Caretaker Hourly Rate: £19.50 (Umbrella) / £16.50 (PAYE) Location: Near Leytonstone, East London Working: Monday to Friday 6am to 2pm / 10am to 6pm / 12pm to 8pm and every third weekend Saturday and Sunday 8am to 4pm with Monday and Tuesday off work, so always working a five day week We are seeking a dedicated Caretaker to join a vibrant school located near Leytonstone, East London. This role is ideal for someone who is hands-on and has a passion for maintaining a safe and welcoming school environment. Day-to-day of the role: Opening up and locking up the site, setting the alarm Conducting weekly fire alarm checks, emergency lighting testing and maintaining safety protocols Performing general repairs and maintenance tasks within the school Unblocking sinks and toilets, fixing door and window handles Carrying out painting and decorating tasks as needed Replacing toilet seats, putting up shelves, and pin boards Conducting daily health and safety checks to ensure a secure environment for students and staff Overseeing contractors on site and ensuring work is completed to standards Providing porterage services, moving furniture, and delivering parcels around the building Litter picking, sweeping up leaves, emptying bins, and replenishing supplies such as soap, paper towels, and hand sanitizer Maintaining the school grounds and performing all other duties as required Required Skills & Qualifications: Previous experience in a caretaker or maintenance role is preferred Ability to perform physical tasks and handle various handyperson duties Knowledge of health and safety regulations Good organisational skills and the ability to manage multiple tasks Reliable and punctual with a strong sense of responsibility Excellent problem-solving skills and the ability to work independently Benefits: Competitive hourly rate with paid holiday scheme Health cash plan and access to REED discount club Eye test and spectacle vouchers Statutory sick pay, maternity, paternity, and adoption pay Parental leave and antenatal/pre-adoption appointment payment Opportunities for training and development Join REED, a leading provider of recruitment, training, and HR services, and be part of a team that values the difference people make. Apply now to become the Caretaker of a dynamic school community.

Property Operations, Compliance & Administration Coordinator Location: Glasgow, Hybrid Salary: £32,000–£38,000 DOE Job Type: Full-time, Permanent We are seeking an experienced, highly organised, and proactive Property Operations, Compliance & Administration Coordinator to support the management of a residential property portfolio of over 100 properties, including HMOs. This is a pivotal role within our organisation, ideal for a self-starter who thrives in managing both day-to-day operations and strategic compliance initiatives. Day-to-day of the role: Serve as the primary point of contact for tenants and contractors, managing and coordinating maintenance requests from initial report through to completion. Handle tenant communications, resolve routine issues efficiently, and coordinate property inspections, move-ins, and move-outs. Maintain accurate property records and documentation, identify operational issues, and implement practical solutions. Proactively improve systems, processes, and efficiency across the business. Compliance Management: Track and manage all statutory compliance requirements including Gas Safety Certificates, EICRs, and more. Maintain a compliance calendar, ensure all certificates and documentation are up-to-date and accurately stored. Anticipate compliance deadlines and proactively manage requirements to prevent issues. Tenancy Administration, Deposits & Inventories: Oversee tenancy administration from move-in through to move-out, including managing tenancy deposit registrations and associated administration. Coordinate inventories, check-ins, and check-outs, and manage deposit returns and negotiations. Financial Administration & Bookkeeping Support: Process and organise supplier invoices and receipts, maintain accurate financial records, and assist with rent monitoring and arrears reporting. Input transactions into accounting software like Xero and reconcile supplier statements. Digital Records & Administration: Convert paper-based records into organised digital files, create and maintain a structured electronic filing system. Improve administrative processes through digital systems and automation. Required Skills & Qualifications: Proven experience in property management, lettings administration, or similar roles. Strong organisational, administrative, and communication skills. Ability to work independently, prioritise effectively, and manage multiple deadlines. Proficient in Microsoft Office and familiar with property management software. Desirable: Experience with Xero or similar accounting software, HMO property experience, and knowledge of Scottish residential tenancy legislation. Benefits: Competitive salary based on experience. Opportunity to manage a substantial property portfolio. Role critical to the growth and success of the business. Autonomy in role with room to implement new processes and strategies. To apply for this Property Operations, Compliance & Administration Coordinator position, please submit your CV by clicking 'Apply Now'.

Asset Data Analyst Hourly Rate: £22.20 Location: Barnsley S70 Job Type: Full-time, Temporary Contract (Hybrid) We are seeking an Asset Data Analyst to join our team on a temporary full-time basis. This role involves managing and improving our Asset Management System, supporting project delivery within the Asset Management team, and ensuring effective data collection and analysis. Day-to-day of the role: Manage and configure the Asset Management System, inputting information and ensuring its continuous improvement. Support the Asset Management team through project delivery, co-designing processes, and amending policies. Lead on data collection and retention initiatives. Project manage contractors and partners, ensuring finance, performance, and quality control mechanisms are effectively monitored for data collection programmes. Required Skills & Qualifications: Degree in a building-related subject, a data analyst qualification, or equivalent knowledge gained through work experience. Strong data analysis skills with experience in managing large datasets in a controlled environment. Ability to collate, analyse, and publish statistical and qualitative data in various formats for diverse audiences. Proficiency in using bespoke asset management databases and adapting quickly to new software. Experience in a multi-disciplinary team, ensuring stock condition data is collected and validated within project timescales. Knowledge of domestic housing construction and Asset Management principles is desirable. NEC experience is a bonus but not essential. Benefits: Access to a dedicated consultant for ongoing support. Secure, user-friendly online system for timesheet management. Self-service portal for holiday requests, payslips, and employment documents. Access to free training, discount clubs, healthcare options, and reward schemes. Inclusion in pension schemes, paid holiday arrangements, and maternity benefits. Opportunities to work with a range of leading UK employers across the public and private sectors. To apply for the Asset Data Analyst position, please submit your CV detailing your relevant experience and why you are interested in this role.

Electrician - Bank Refurbishment Project Location: [Insert location] Duration: [Insert duration – e.g. 6–8 weeks / ongoing] Start Date: [Insert start date] Rate: Competitive (DOE) Job Type: Contract We are currently seeking an experienced Electrician to join our team on a bank refurbishment project. This is an excellent opportunity for a reliable and skilled tradesperson with commercial experience, particularly in secure environments. Day-to-day of the role: Installation of electrical systems within a live bank environment. Conduct both first and second fix electrical work. Manage containment, wiring, lighting, and power installation. Perform testing and inspection, if qualified. Adhere to strict health & safety and security protocols on-site. Required Skills & Qualifications: Fully qualified Electrician (NVQ Level 3 or equivalent). Valid ECS/Gold Card. Valid DBS check (essential). Proven experience on commercial refurbishment projects. Must own tools and PPE. Ability to work professionally in a secure, customer-facing environment. Desirable: 2391 Preferred but not essential Experience working on banking or high-security sites. Benefits: Competitive rates based on experience. Opportunity to work on a prestigious project with a professional team. Potential for ongoing work depending on project requirements and performance. To apply for this Electrician position, please submit your CV and cover letter detailing your relevant experience and qualifications, and why you are interested in this role.