Senior Claims Handler

Job Type: Permanent, Full-Time Location: London (Hybrid: 3 days in office, 2 days WFH) Department: Broker Business Reed Insurance London are working with a central London based client seeking an SME Underwriter for their Retail Team, responsible for underwriting SME business through the broker channel. This role demands delivering consistent, high-quality service to clients while achieving profitable results. The successful candidate will ensure all underwriting activities align with regulatory requirements and the company’s underwriting guidelines. Day-to-day of the role: Assess and underwrite a range of risks including SME packages, Property Owners, Home, and Office risks. Review and analyse risk submissions, liaising with brokers to obtain all necessary information for accurate risk assessment. Provide pricing recommendations and set appropriate terms in line with underwriting guidelines and business strategy. Process quotations, policies, renewals, and mid-term adjustments (MTAs) in accordance with contract certainty requirements. Collaborate with brokers and internal teams to deliver tailored insurance solutions that meet client needs. Build, develop, and maintain strong relationships with a designated panel of brokers to support growth and achieve business targets. Support and mentor junior team members, acting as a referral point for underwriters with lower authority levels. Produce regular analysis, reports, and management information on own accounts for internal and external stakeholders. Contribute to product development initiatives and risk management strategies. Required Skills & Qualifications: Cert CII (or equivalent professional qualification). Minimum of 2 years’ underwriting experience across SME, retail, catering, and property owner risks. Strong communication and interpersonal skills, with proven experience managing broker relationships. Ability to engage effectively with stakeholders at all levels, both internally and externally. Excellent negotiation skills with the ability to influence and build rapport. Strong organisational and time management skills, with the ability to meet deadlines and service standards. Ability to work both independently and collaboratively within a team environment. Good knowledge of the UK general insurance market, including regulatory frameworks and legislation. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration tools such as Teams. Benefits: Competitive salary and performance-related incentives. Career development and training opportunities. Flexible and supportive working environment. Opportunity for professional growth and collaboration. To apply for the SME Underwriter – Retail Team position, please submit your up to date CV!

Job Type: Permanent, Full-Time Location: London (Hybrid: 3 days in office, 2 days WFH) Reports to: Head of Scheme We are working with an evolving SME London based company who are seeking an experienced Underwriter for their Delegated Authority Scheme within the Scheme Business department. This role is crucial for managing and developing a portfolio of delegated authority schemes, driving sustainable and profitable growth. The ideal candidate will be a proactive, relationship-focused individual who excels in collaborating with brokers and internal stakeholders to optimise performance and identify new opportunities. Day-to-day of the role: Develop and maintain strong relationships with a designated panel of brokers, actively generating profitable business through regular engagement, meetings, and visits. Collaborate with brokers, Underwriting, and Operations teams to review scheme performance, identify growth opportunities, and enhance propositions to improve profitability and efficiency. Monitor and analyse scheme performance, identify underperforming accounts, investigate high loss ratios, and implement corrective actions in collaboration with senior stakeholders. Produce regular management information (MI), reports, and performance analysis for internal and external stakeholders, contributing to departmental planning and objectives. Handle daily enquiries and case referrals from brokers, providing underwriting guidance in line with agreed guidelines and account parameters. Conduct bordereau and MI checks, ensuring accurate and timely account servicing, including premium processing and supporting credit control where required. Support and mentor junior team members, acting as a technical referral point and contributing to their development. Lead and participate in binder renewal processes, including preparing renewal proposals and presenting to the Underwriting Committee. Assist in the review and development of policy wordings, binding authority agreements, underwriting guidelines, and rating structures. Provide market insights and feedback on competitors, pricing, and market conditions to support product and service development. Required Skills & Qualifications: Minimum 5+ years’ underwriting experience within an insurance carrier or established MGA, ideally with delegated authority account management exposure. Strong relationship management and communication skills, with the ability to engage effectively at all levels. Proven negotiation skills with the ability to influence and build partnerships. Strong organisational and time management skills with the ability to meet deadlines. Solid understanding of the UK insurance market, including regulatory frameworks and legislation. Experience underwriting commercial and/or personal lines risks. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Desirable: Degree-level education. Chartered Insurance Institute qualification or equivalent. Advanced Excel skills. Benefits: Competitive salary with performance-related incentives. Career development and training opportunities. Flexible and supportive working environment. Opportunity for professional growth and collaboration. To apply for the Underwriter – Delegated Authority Scheme position, please submit your updated CV and I will be in touch!

Job Type: Full-time, Permanent Location: London (Hybrid - 2/3 days per week in office) Salary: Up to £55,000per annum Join a leading global insurance group where employee ownership drives a distinct culture. Our client is looking for a Senior Claims Handler to their our Corporate & Commercial team. This role is ideal for someone with a deep understanding of commercial insurance and a strong background in claims handling, particularly within a brokerage environment. Day-to-day of the role: Manage the end-to-end claims process, including larger, more sophisticated, or contentious claims. Provide assistance and advice on large or complex transit losses and investigate case law/relevant facts to aid satisfactory settlement. Utilise extensive knowledge of insurance policies and coverage types to accurately assess and adjudicate claims. Collaborate closely with internal departments and external vendors to ensure timely and efficient resolution of claims. Analyse claims data to identify trends, develop risk mitigation strategies, and improve overall claims management processes. Prepare and present reports highlighting key performance indicators. Visit clients in the event of a loss to investigate circumstances and build robust claims for swift resolutions. Negotiate with insurers to obtain the best possible settlement terms. Required Skills & Qualifications: Strong understanding of insurance policies, coverage types, and claims procedures. Significant experience in commercial claims handling. Brokerage experience. Excellent client relationship management skills. Strong analytical, problem-solving, and decision-making skills. Outstanding communication, negotiation, and interpersonal skills. Ability to work independently, prioritise tasks, and thrive in a fast-paced environment. Confident, assertive, and resilient under pressure. Ability to provide constructive feedback, coaching, and mentoring. Experience in providing compassionate care and support to clients in distressing situations. Qualifications: GCSE Maths and English (or equivalent) - Essential A-levels - Desirable CII qualification - Desirable Benefits: Competitive salary with performance-related incentives. Career development and training opportunities within a global company. Flexible and supportive working environment. Opportunity for global exposure and collaboration. Inclusive and team-focused culture. To apply for the Senior Claims Handler position, please submit your updated CV!

Job Type: Casualty Location: Chelmsford Salary: Up to £45,000per annum with performance-related incentives Reed Insurance London are working with a Chelmsford based exciting organisation seeking a Real Estate Team Leader for their Casualty team. This role involves providing management support to desk-based claims handlers and ensuring the team delivers high standards of service and performance. The ideal candidate will have a strong background in liability claims and experience in a leadership role. Day-to-day of the role: Lead and manage a team of desk-based claims handlers to ensure high standards of customer service. Motivate team members to meet performance targets and individual goals. Allocate new claims and oversee workflow management. Review and check reports prior to distribution. Handle technical referrals and support complex queries. Manage team workload, absences, and holiday planning. Conduct regular one-to-one meetings and performance appraisals. Monitor claim progress and ensure timely handling. Support account management activity where required. Handle customer complaints and escalations professionally. Required Skills & Qualifications: Strong interpersonal and communication skills. Minimum 3 years’ experience handling liability claims, with a preference for public liability. Prior experience in a team leader or supervisory role. Excellent organisational and decision-making abilities. Strong stakeholder management skills. Ability to thrive in a fast-paced, high-pressure environment. Proficient in Microsoft Word and Excel. Flexible approach including occasional travel. Benefits: Competitive salary with performance-related incentives. Career development and training opportunities. Flexible and supportive working environment. Opportunity for global exposure and collaboration. Inclusive and team-focused culture. To apply for the Real Estate Team Leader position, please apply now with an updated CV!

Annual Salary: Up to £75,000 Location: London Job Type: Full-time hybrid working Bonus: Up to 20% I am working with and expanding client who are seeking a Senior Underwriting Performance Analyst to join their team. This role is crucial for monitoring and analysing underwriting performance across our managed client portfolio within the Lloyd’s market. The successful candidate will support effective portfolio oversight, business planning, and regulatory reporting, delivering clear analytical insights and identifying performance trends and risks. Day-to-day of the role: Support the Underwriting Performance Manager by providing analytical insights, monitoring performance against key indicators, and coordinating planning submissions. Perform comprehensive analyses of underwriting performance, evaluating variances from planned results, and identifying significant trends, potential risks, and opportunities. Act as a day-to-day point of contact for operational and analytical requests from clients and Lloyd's. Prepare materials and provide background analysis for meetings. Prepare monitoring packs, dashboards, and data insights for portfolio oversight. Collaborate with MI & Analytics to improve reporting quality and automation. Produce regulatory underwriting returns for Lloyd’s, ensuring data integrity and timely submission. Participate in meetings, assume responsibilities for the Underwriting Performance Manager when necessary, and contribute to internal projects and working groups. Required Skills & Qualifications: Minimum of 3 years’ experience in Insurance, ideally in underwriting, actuarial, finance, or related fields. Strong understanding of Lloyd’s syndicate operations and the Lloyd’s market. Excellent numerical skills and the ability to deliver precise work within strict deadlines. Strong verbal and written communication skills, with the confidence to engage and present effectively to senior management, clients, and regulatory authorities. Highly organised with the ability to prioritise tasks and deliver results under pressure. IT literate; proficient in Excel and capable of quickly learning new systems. Benefits: Competitive salary up to £75,000 per annum Performance-based bonus up to 20% Opportunities for professional growth and continuous learning Dynamic and supportive work environment If you have relevant experience for this role, please apply now and I will be in touch about next steps!

Annual Salary: Up to £75,000 Location: London Job Type: Full-time hybrid working Bonus: Up to 20% I am working with and expanding client who are seeking a Senior Underwriting Performance Analyst to join their team. This role is crucial for monitoring and analysing underwriting performance across our managed client portfolio within the Lloyd’s market. The successful candidate will support effective portfolio oversight, business planning, and regulatory reporting, delivering clear analytical insights and identifying performance trends and risks. Day-to-day of the role: Support the Underwriting Performance Manager by providing analytical insights, monitoring performance against key indicators, and coordinating planning submissions. Perform comprehensive analyses of underwriting performance, evaluating variances from planned results, and identifying significant trends, potential risks, and opportunities. Act as a day-to-day point of contact for operational and analytical requests from clients and Lloyd's. Prepare materials and provide background analysis for meetings. Prepare monitoring packs, dashboards, and data insights for portfolio oversight. Collaborate with MI & Analytics to improve reporting quality and automation. Produce regulatory underwriting returns for Lloyd’s, ensuring data integrity and timely submission. Participate in meetings, assume responsibilities for the Underwriting Performance Manager when necessary, and contribute to internal projects and working groups. Required Skills & Qualifications: Minimum of 3 years’ experience in Insurance, ideally in underwriting, actuarial, finance, or related fields. Strong understanding of Lloyd’s syndicate operations and the Lloyd’s market. Excellent numerical skills and the ability to deliver precise work within strict deadlines. Strong verbal and written communication skills, with the confidence to engage and present effectively to senior management, clients, and regulatory authorities. Highly organised with the ability to prioritise tasks and deliver results under pressure. IT literate; proficient in Excel and capable of quickly learning new systems. Benefits: Competitive salary up to £75,000 per annum Performance-based bonus up to 20% Opportunities for professional growth and continuous learning Dynamic and supportive work environment If you have relevant experience for this role, please apply now and I will be in touch about next steps!