Account Manager – Poole | Permanent | Office-Based
We’re currently recruiting for an experienced Account Manager to join a well-established, fast-paced sales team based in Poole. This is a fantastic opportunity for someone who thrives in a customer-focused environment and enjoys building long-term, profitable relationships.
The Role
As Account Manager, you’ll play a key role in managing and growing a portfolio of customer accounts, acting as the main point of contact and ensuring an exceptional end-to-end service experience.
Key responsibilities include:
- Proactively scheduling and completing a high volume of outbound customer calls each day
- Responding to customer email enquiries within agreed SLAs
- Managing quote requests and following up, working closely with internal teams on stock, pricing and delivery
- Booking appointments for Business Development Managers and ensuring CRM records are fully up to date
- Analysing customer accounts to identify growth, profitability and whitespace opportunities
- Selling existing and new product ranges aligned to customer needs
- Maintaining accurate, detailed records of all customer interactions on CRM/ERP systems
- Managing customer complaints professionally, ensuring timely resolution and clear documentation
- Monitoring NPS scores and using feedback to drive service improvements
- Staying up to date with industry trends and relevant product developments
- Scheduling and supporting customer account reviews
- Working in line with internal processes to ensure a “right first time” approach
What’s on Offer
- Permanent contract, 40 hours per week
- 30 days paid holiday (including bank holidays)
- Monthly profit share bonus
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Cycle to Work scheme
- Perks and employee discounts platform
- Unlimited onsite snacks and free lunch every Friday
- Charity dress-down Fridays
- Birthday vouchers
- Subsidised workplace massage
- Employee Assistance Programme
- Regular company social and corporate events
The Person
This role would suit someone who is proactive, commercially minded and passionate about delivering outstanding customer service.
You’ll ideally have:
- B2B or B2C account management or sales experience
- Confidence selling over the phone and via virtual meetings
- Strong commercial acumen with the ability to interpret data and spot opportunities
- Excellent relationship-building skills at all levels
- A self-motivated, organised approach with the ability to manage your own workload
- Strong written and verbal communication skills
- Negotiation and persuasion skills to achieve win–win outcomes
- A genuine appetite to develop product and industry knowledge
The Environment
You’ll be based in a modern, open-plan office that encourages collaboration, inclusivity and open communication. The culture is supportive, energetic and customer-centric, with real scope to make an impact and develop your career.
If you’re an experienced Account Manager looking for a new challenge in a people-focused, high-performing business, we’d love to hear from you. Apply now for more information or a confidential discussion.