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Sales Account Manager

Salary

£28,000-35,000 , per year , Negotiable

Location

Poole, Dorset, United Kingdom

Job type

Permanent

Sector

Sales

Job ref

X3-1283811

Job posted

Posted 1 hour ago

Account Manager – Poole | Permanent | Office-Based

We’re currently recruiting for an experienced Account Manager to join a well-established, fast-paced sales team based in Poole. This is a fantastic opportunity for someone who thrives in a customer-focused environment and enjoys building long-term, profitable relationships.

The Role

As Account Manager, you’ll play a key role in managing and growing a portfolio of customer accounts, acting as the main point of contact and ensuring an exceptional end-to-end service experience.

Key responsibilities include:

  • Proactively scheduling and completing a high volume of outbound customer calls each day
  • Responding to customer email enquiries within agreed SLAs
  • Managing quote requests and following up, working closely with internal teams on stock, pricing and delivery
  • Booking appointments for Business Development Managers and ensuring CRM records are fully up to date
  • Analysing customer accounts to identify growth, profitability and whitespace opportunities
  • Selling existing and new product ranges aligned to customer needs
  • Maintaining accurate, detailed records of all customer interactions on CRM/ERP systems
  • Managing customer complaints professionally, ensuring timely resolution and clear documentation
  • Monitoring NPS scores and using feedback to drive service improvements
  • Staying up to date with industry trends and relevant product developments
  • Scheduling and supporting customer account reviews
  • Working in line with internal processes to ensure a “right first time” approach

What’s on Offer

  • Permanent contract, 40 hours per week
  • 30 days paid holiday (including bank holidays)
  • Monthly profit share bonus
  • Holiday buy-back scheme
  • Company sick pay
  • Free onsite parking
  • Cycle to Work scheme
  • Perks and employee discounts platform
  • Unlimited onsite snacks and free lunch every Friday
  • Charity dress-down Fridays
  • Birthday vouchers
  • Subsidised workplace massage
  • Employee Assistance Programme
  • Regular company social and corporate events

The Person

This role would suit someone who is proactive, commercially minded and passionate about delivering outstanding customer service.

You’ll ideally have:

  • B2B or B2C account management or sales experience
  • Confidence selling over the phone and via virtual meetings
  • Strong commercial acumen with the ability to interpret data and spot opportunities
  • Excellent relationship-building skills at all levels
  • A self-motivated, organised approach with the ability to manage your own workload
  • Strong written and verbal communication skills
  • Negotiation and persuasion skills to achieve win–win outcomes
  • A genuine appetite to develop product and industry knowledge

The Environment

You’ll be based in a modern, open-plan office that encourages collaboration, inclusivity and open communication. The culture is supportive, energetic and customer-centric, with real scope to make an impact and develop your career.

If you’re an experienced Account Manager looking for a new challenge in a people-focused, high-performing business, we’d love to hear from you. Apply now for more information or a confidential discussion.

Apply now

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