Quality Assurance & Standards Officer

Housing Revenue and Benefits Officer Job Type: Part-Time, Temporary (12 weeks) Hours: 18.5 per week (Flexible working hours) Hybrid Working: 1 day in the office (Thursday) and 2 days at home Start Date: June Location: Welwyn Garden City Salary: £19.88 - £20.88 per hour My client is currently seeking a Revenue and Benefits Officer, with solid experience in housing and benefits management. This role requires a thorough understanding of tax and business rates, as well as proficiency in NEC or Northgate systems. The successful candidate will quality check calculations and assessments to ensure accuracy and compliance with tax reductions. Day-to-day of the role: Quality checking approximately 10-15% of housing benefit calculations and assessments to ensure accuracy. Interpreting and verifying calculations and supporting documents such as payslips and pensions. Creating reports from checked data for senior leadership to analyse the effectiveness and accuracy of the assessment process. Working independently within a small team to manage and execute tasks efficiently. Required Skills & Qualifications: Minimum 5 years of experience as a Housing Revenue and Benefits Officer, or a solid understanding of the role with less experience. Proficient in using NEC or Northgate systems. Excellent IT skills and familiarity with relevant software and systems. Strong attention to detail with the ability to interpret and check calculations accurately. Understanding of benefits legislation, policies, and procedures. Ability to multitask and thrive in a fast-paced environment. Organised, thorough, and reliable with excellent filing skills. Patient and knowledgeable, with the ability to meet tight deadlines. Benefits: Competitive hourly rate. Flexible hybrid working arrangement.

Housing Revenue and Benefits Officer Job Type: Part-Time, Temporary (12 weeks) Hours: 18.5 per week (Flexible working hours) Hybrid Working: 1 day in the office (Thursday) and 2 days at home Start Date: June Location: Welwyn Garden City Salary: £19.88 - £20.88 per hour My client is currently seeking a Revenue and Benefits Officer, with solid experience in housing and benefits management. This role requires a thorough understanding of tax and business rates, as well as proficiency in NEC or Northgate systems. The successful candidate will quality check calculations and assessments to ensure accuracy and compliance with tax reductions. Day-to-day of the role: Quality checking approximately 10-15% of housing benefit calculations and assessments to ensure accuracy. Interpreting and verifying calculations and supporting documents such as payslips and pensions. Creating reports from checked data for senior leadership to analyse the effectiveness and accuracy of the assessment process. Working independently within a small team to manage and execute tasks efficiently. Required Skills & Qualifications: Minimum 5 years of experience as a Housing Revenue and Benefits Officer, or a solid understanding of the role with less experience. Proficient in using NEC or Northgate systems. Excellent IT skills and familiarity with relevant software and systems. Strong attention to detail with the ability to interpret and check calculations accurately. Understanding of benefits legislation, policies, and procedures. Ability to multitask and thrive in a fast-paced environment. Organised, thorough, and reliable with excellent filing skills. Patient and knowledgeable, with the ability to meet tight deadlines. Benefits: Competitive hourly rate. Flexible hybrid working arrangement.

Business Support Officer – Housing Adaptations & Grants Team 📍 Reading (Hybrid Working) 💰 £14.59 PAYE / £18.80 Umbrella per hour 🕒 Monday–Friday, 9:00am–5:00pm 📅 12-month contract | Immediate start 🔒 Enhanced DBS required About the Role We are seeking a highly organised and proactive Business Support Officer to join the Housing Adaptations & Grants Team within a local authority based in Reading. This is an excellent opportunity to contribute to a vital service that supports residents in maintaining safe and accessible homes. You will play a key role in ensuring the smooth operation of the service by providing technical and administrative support, assisting with customer enquiries, and maintaining accurate records and systems. Key Responsibilities Respond to emails, letters, and telephone enquiries, including triaging and directing requests appropriately Input and manage customer requests within the service database Provide written responses to customer enquiries using established templates and procedures Validate applications and support system housekeeping and data accuracy Generate reports for Freedom of Information requests and statistical returns Undertake general administrative duties such as scanning, filing, photocopying, and document preparation Liaise with external agencies to support housing adaptations and grant processes Assist with financial systems and data reporting as required About You We’re looking for someone who is: Experienced in administrative or business support roles (preferably within public sector or housing services) Highly organised with strong attention to detail Confident using databases and Microsoft Office systems Skilled in handling customer enquiries via phone and written communication Able to manage multiple tasks and work to deadlines A strong team player with a proactive and flexible approach Additional Information You will report directly to the Housing Adaptations & Grants Team Manager Hybrid working arrangement (office attendance required as part of the role) Candidates must be able to pass an enhanced DBS check Immediate availability is highly desirable

Housing Manager Job Type: Full-time, Temporary Contract Location: Hybrid Salary: £20.31 PAYE / £25.25 Umbrella per hour We are seeking a dedicated Housing Manager to lead and manage a customer-focused housing and neighbourhood management service. This role is crucial in ensuring high performance and excellent service delivery across various areas such as income collection, empty homes, tenancy management, and partnership working. The successful candidate will coordinate the work of the service area and ensure resources are optimally allocated. Day-to-day of the role: Lead the delivery of a holistic housing management service, ensuring a focus on high performance and customer satisfaction. Provide effective line management to staff, offering support and guidance in managing caseloads and complex cases, including issues related to antisocial behaviour, debt management, and mental health. Undertake formal duties in compliance with housing legislation, addressing housing fraud, and managing leaseholder services. Plan, coordinate, and deploy resources to meet team and business demands effectively. Work collaboratively with Neighbourhood Service Managers and other Housing Managers to monitor, analyse, and implement service improvements. Prepare and present professional reports and communications on key issues for both internal and external stakeholders. Ensure performance reporting is accurate and up-to-date. Required Skills & Qualifications: Proven track record of achieving targets and goals within operational plans. Strong understanding of budgetary control and proactive budget management. Excellent planning skills with the ability to reprioritise workloads to respond to emerging issues and changing priorities. Experience in advising staff on non-routine Housing Management decisions, with the ability to seek guidance when necessary. Competence in handling staff management issues in line with HR policies and procedures. Benefits: Access to a dedicated consultant for ongoing support. Secure, user-friendly online system for timesheet management. Self-service portal for holiday requests, payslips, and employment documents. Access to free training, discount clubs, healthcare options, and reward schemes. Inclusion in pension schemes, paid holiday arrangements, and maternity benefits. Opportunities to work with a range of leading UK employers across the public and private sectors. To apply for the Housing Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Our client, Leicestershire County Council, is seeking an agency social worker for its Cognitive & Physical Disabilities team. This is mainly working with Older Adults and covering the Charnwood/Loughborough area. Pay rate £34 umbrella. You will usually attend the office for your duty day, otherwise you can work from home when not attending visits and meetings in the local area. The role will involve the following: The team provides support for older people with eligible needs related to frailty and cognitive disabilities, arising from long term conditions such as Dementia, Stroke, Parkinson’s Disease and Brain Injury, as well as adults over the age of 18 with physical disabilities. Undertaking Care Act assessments and support planning Undertaking Safeguarding enquiries Dealing with complex situations with people and families Undertaking Mental capacity assessments Best interests decisions Continuing healthcare Taking part in duty rota Court of Protection work may be involved Please let me know if you are interested? Or can you refer a friend for £300 if placed? Requirements of the role: Qualified Social Worker Fully Social Work England registered Must have significant post-qualified experience in adult social care Must have an extensive background working with older adults and cognitive/physical disability cases Please apply online or contact LindseyMorgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £300 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.

We Do not offer sponsorship 🌟 Community Care Support Worker Specialising in Mental Health, Learning Disabilities & Autism 📍 Cambridge & Surrounding Areas 💷 From £12.70 per hour 💙 Make Every Day Matter Are you someone who truly cares? Do you want a job where you can change lives, build meaningful relationships, and go home knowing you’ve made a difference? We’re looking for compassionate, reliable, and enthusiastic individuals to join our growing team as Community Care Support Workers. ✨ No two days are ever the same – and that’s exactly what makes this role so rewarding! 🚗 The Role As a Support Worker, you’ll be supporting individuals within their own homes and in the community, helping them to live fulfilling and independent lives. You’ll support people with: 🧠 Mental Health needs 🧩 Learning Disabilities 🌈 Autism Your day might include: ✅ Supporting with daily routines and personal care ✅ Encouraging independence and confidence ✅ Accompanying individuals into the community (appointments, activities, social outings) ✅ Providing emotional support and companionship ✅ Helping people achieve their personal goals 🌟 What We’re Looking For We’re not just hiring experience – we’re hiring people with heart ❤️ ✔ A caring, patient, and positive attitude ✔ Good communication skills ✔ Reliability and flexibility ✔ A desire to learn and grow 🚗 Drivers are a big advantage (but not essential) 🎓 What We Offer You We believe in looking after our team as much as our clients: ✨ Full training provided ✨ Ongoing support from a friendly, experienced management team ✨ Opportunities for career development ✨ A welcoming, supportive team environment ✨ A role where your work truly matters 💬 Why Join Us? Because here, you’re not “just a carer” – you’re a lifeline, a mentor, a support system, and a difference-maker 💫 You’ll be part of a team that values compassion, celebrates individuality, and supports both clients and staff to thrive. 🚀 Ready to Make a Difference? If you’re passionate about helping others and want a rewarding career where every shift counts, we’d love to hear from you! 👉 Apply now and start your journey in care today!

Support Worker – Homelessness Services Location: Midlothian (Dalkeith, Penicuik, Loanhead) Role Type: Permanent | Full-time | Entry Level Pay Rate: £13.45 per hour Hours: Nightshifts on rota (some weekends may be required) About the Service We are recruiting on behalf of a well-established organisation with over 30 years of experience delivering high-quality, person-centred support across Scotland. Their services focus on supporting individuals affected by homelessness and housing instability, empowering people to rebuild their lives with dignity, independence, and hope. The Role As a Night Support Worker, you will play a vital role in ensuring the safety, wellbeing, and security of individuals during overnight hours. You will provide reassurance, respond to emerging needs, and help maintain a calm and supportive environment for residents. This position offers an excellent opportunity for individuals passionate about housing support and homelessness services—whether you are beginning your career or looking to build on existing experience. You will contribute to creating a safe and stable environment overnight, supporting residents to feel secure while encouraging progress towards independent living. The temporary accommodation service provides essential homelessness support through a range of accommodation-based services. Support individuals experiencing homelessness who may also face multiple and complex needs, including: Substance use Mental health challenges Physical health issues Key Responsibilities Provide person-centred support to individuals experiencing homelessness Promote safety, security, and wellbeing throughout the night Monitor access to the building, including CCTV and visitor management Support residents with tenancy-related needs and independent living skills De-escalate situations and resolve conflicts sensitively Maintain accurate records and complete administrative tasks Participate in handovers with day staff to ensure continuity of support Work in line with homelessness, safeguarding, and health & safety policies What we are looking for Essential Willingness to work towards SSSC qualification requirements Ability to work independently and make sound decisions at night Passion for supporting people experiencing homelessness Strong interpersonal skills with a calm and patient approach Commitment to equality, diversity, and inclusion Desirable Experience in homelessness, housing, or social care services Relevant qualification (SCQF Level 7 or above) Knowledge of trauma-informed practice or complex needs support Understanding of the Care Inspectorate and SSSC Additional Information Night shift work is essential for this role PVG membership and SSSC registration are required Proof of right to work in the UK will be requested We may close this vacancy early if a suitable candidate is identified We offer: Pension contributions matched up to 6% Earned Wage Access – access your pay when you need it Employee Assistance Programme (HSF) Contribution to HSF Health Plan 33 days annual leave (including public holidays), rising with service Supportive absence policies Death in Service Benefit (2x annual salary) Funded training and qualifications Clear career progression pathways

Deputy Manager - Domiciliary Care Services Our client is a family run, person-centred domiciliary care provider based in Cardiff. They are committed to delivering high-quality care that enables individuals to live independently and with dignity in their own homes. They have been established in Cardiff for over twenty years and due to growth, the director now seeks an experienced and motivated Deputy Manager to support them in leading and developing their domiciliary care service. About the Role As Deputy Manager, you will play a key role in the day-to-day management of the service, ensuring compliance, quality, and excellent outcomes for the individuals we support. You will provide leadership to care staff and help drive continuous improvement across the service. Key Responsibilities Support the Director in the overall running of the service Ensure full compliance with Care Inspectorate Wales (CIW) regulations and standards Assist with staff supervision, mentoring, and development Contribute to care planning, risk assessments, and quality monitoring Support safe recruitment and onboarding processes Manage schedules, rotas, and service delivery efficiency Build strong relationships with service users, families, and professionals Deputise for the Registered Manager in their absence Requirements Previous experience in a senior role within domiciliary care (e.g., Senior Carer, Team Leader, Deputy Manager) Strong working knowledge of CIW regulations and compliance requirements (essential) Level 3 in Health & Social Care (minimum) – Level 5 preferred or willingness to work towards Excellent leadership, communication, and organisational skills Strong understanding of person-centred care principles Ability to manage challenging situations effectively Full UK driving licence and access to a vehicle What We Offer Competitive salary (dependent on experience) Ongoing training and professional development Support towards further qualifications (including Level 5) Opportunity to progress within a growing company Supportive and collaborative working environment How to Apply If you are passionate about delivering high-quality care and have the experience and knowledge to support a domiciliary care service in line with CIW requirements, we would love to hear from you.

Support Worker – Children’s LD Residential Home (3 Beds, Birmingham) Salary: £26,000 + Sleeps and overtime Contract: Full‑time, permanent We are looking for a caring and reliable Support Worker to join our 3‑bed Children’s Learning Disabilities (LD) home in Birmingham. You will help create a safe, nurturing, and structured environment where children with complex needs can thrive. Key Responsibilities Provide high‑quality, person‑centred care to children with learning disabilities and autism. Support children with communication, independence, daily routines, and life skills. Follow care plans, behaviour support strategies, and safeguarding procedures. Build positive, trusting relationships with children, families, and professionals. Support with activities, education, and community engagement. Maintain accurate records and contribute to team discussions. Requirements Experience supporting children or young people with LD, autism, or complex needs (preferred). A compassionate, patient, and child‑centred approach. Ability to work as part of a team and remain calm under pressure. Willingness to complete relevant training, including Level 3 Children & Young People if not already held. Flexible to work shifts, including some evenings and weekends. What We Offer Competitive salary and benefits. Full training and ongoing development. Supportive management and a positive team culture. A rewarding role where you can make a real difference. Apply today to join a team committed to exceptional care.

Registered Manager – Children’s EBD Residential Home (Birmingham) Salary: £60,000 per annum Contract: Full‑time, permanent We are seeking an experienced and motivated Registered Manager to lead our 3‑bed Children’s Emotional & Behavioural Difficulties (EBD) home in Birmingham. This is a key leadership role within our organisation, responsible for ensuring the highest standards of care, safeguarding, and regulatory compliance. Key Responsibilities Lead the day‑to‑day management of the home in line with Ofsted requirements. Ensure a safe, nurturing, and structured environment for children with EBD needs. Manage, mentor, and develop a skilled staff team. Oversee care planning, risk assessments, and behaviour support strategies. Build strong relationships with local authorities, families, and external partners. Drive continuous improvement and maintain a culture of excellence. Requirements Previous experience as a Registered Manager or Deputy Manager in a children’s residential setting. Strong understanding of EBD, trauma‑informed practice, and safeguarding. Level 5 Diploma in Leadership & Management (or working towards). Excellent leadership, communication, and organisational skills. A commitment to achieving positive outcomes for young people. What We Offer £60,000 salary Supportive senior leadership team Ongoing training and professional development Opportunity to shape and grow a high‑quality service If you are a passionate leader ready to make a meaningful impact, we’d love to hear from you.