About Us
Our client specialises in independent pension administration services, providing tailored and flexible solutions that help individuals manage their savings and retirement plans with confidence and control.
The Role
We are seeking Customer Support Associates to join their pensions administration team on a 6‑week temporary basis. The role supports the day‑to‑day administration of pension schemes, ensuring all member transactions are processed accurately, in line with regulatory requirements and agreed service levels. Delivering a high-quality, professional service to members and stakeholders is central to this position.
Key Responsibilities
Process pension scheme transactions including contributions, transfers, retirements and benefit payments
Maintain accurate member records and update internal systems
Respond to member queries with clear, professional communication
Ensure all work is completed in line with procedures, regulatory timescales and service levels
Escalate issues, risks or complaints to the line manager promptly
Work collaboratively with the team to meet overall service objectives
About You
Previous experience in an administrative or customer service role
Basic understanding of financial services or pensions desirable
Strong attention to detail and ability to work to deadlines
Good written and verbal communication skills
Confident using Microsoft Office, including Excel and Outlook
If you are interested in this role and feel you have the skills and experience, then please apply online or contact Wendy at the Reed Milton Keynes office.