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Pensions Administrator

Salary

£13.50-13.50 , per hour , inc benefits

Location

Milton Keynes, Buckinghamshire, United Kingdom

Job type

Temporary

Sector

Financial services

Job ref

X3-1278175

Job posted

Posted 1 day ago

Customer Support Associate – Temporary contract

Hours: Monday to Friday, 35 hours per week 

To start immediately

About Us
Our client specialises in independent pension administration services, providing tailored and flexible solutions that help individuals manage their savings and retirement plans with confidence and control.

The Role
We are seeking Customer Support Associates to join their pensions administration team on a 6‑week temporary basis. The role supports the day‑to‑day administration of pension schemes, ensuring all member transactions are processed accurately, in line with regulatory requirements and agreed service levels. Delivering a high-quality, professional service to members and stakeholders is central to this position.

Key Responsibilities

  • Process pension scheme transactions including contributions, transfers, retirements and benefit payments
  • Maintain accurate member records and update internal systems
  • Respond to member queries with clear, professional communication
  • Ensure all work is completed in line with procedures, regulatory timescales and service levels
  • Escalate issues, risks or complaints to the line manager promptly
  • Work collaboratively with the team to meet overall service objectives

About You

  • Previous experience in an administrative or customer service role
  • Basic understanding of financial services or pensions desirable
  • Strong attention to detail and ability to work to deadlines
  • Good written and verbal communication skills
  • Confident using Microsoft Office, including Excel and Outlook

If you are interested in this role and feel you have the skills and experience, then please apply online or contact Wendy at the Reed Milton Keynes office.

Apply now

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