Salary
£12.71-15.00 , per hour , inc benefits
Location
Leamington Spa, Warwickshire, United Kingdom
Job type
Temporary
Sector
Sales
Job ref
X3-1287191
Job posted
Posted 7 hours ago
Job Title - Spare Parts Sales Specialist
Spare Parts Quoting & Order Fulfilment
• Prepare accurate and timely spare parts quotations for UK
& Ireland customers using the ERP system
• Process spare parts and service-related orders for UK &
Ireland customers using the ERP system
• Coordinate customer returns, repairs, invoicing, and credit
processes via ERP
• Proactively monitor and manage open orders to ensure ontime delivery
• Expedite sales order backlog to maximise billing output
Customer Service
• Maintain and build strong relationships with our
customers/suppliers to ensure satisfaction
• Provide high-quality, responsive customer service across all
forms of communication channels in line with SLA’s
E-Store & Sales Initiatives
• Support customer engagement through the E-Store
strategy
• Assist customer onboarding to the E-Store digital platform
• Collaborate with the European team to enhance
transactional efficiency
Inventory Control & Availability
• Monitor local stock levels and backorders, proactively
addressing shortages or risks
• Optimise inventory levels to meet customer demands
Process Improvement / KPI’s / General
• Drive improvements in quoting, order processing and
customer service processes
• Ensure adherence to established processes, standards, and
SLA’s
• Assess and maintain clarity of SLA’s, including terms and
performance timelines and compliance
• Track and report on key aftersales performance KPI’s
• Work collaboratively across all departments to support
business objectives
• Any other related duties, as required by the Spare Parts
Manager, and such other duties as are within the scope of
the job purpose, the title of the post and its grading
Experience & Education
• Minimum 4 years’ experience in aftersales or a similar role
• Experience using ERP systems (ideally SAP S/4HANA & JD
Edwards) & Microsoft 365 applications
• Back-office quoting experience in a technical or industrial
B2B environment (desirable)
• Qualification in Business, Supply Chain, Engineering or a
related field (or equivalent experience) preferable
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