Hybrid: 3 days in Office, 2 days at home (to be increased after training period)
Start Date: June
Location: Luton
Salary: £13.74 per hour
My Luton based client is actively seeking a dynamic and proactive Administrator to support the delivery of services to their members. The role is crucial in maintaining high standards of professionalism and quality across all functions related to membership and customer services.
Day-to-day of the role:
Support the Services Manager in ensuring smooth administration of the services department.
Handle new member and insurance applications, including database updates, direct debit setups, and payment record maintenance.
Assist with credit control activities and respond to enquiries via phone and email promptly and courteously.
Update monthly membership statistics for council reports and process DBS checks.
Process annual membership and insurance renewals and payments.
Provide support for annual conventions and roadshows, including preparing delegate packs and badges.
Perform general office administration tasks such as ordering stationery and kitchen supplies, and providing general administrative support to other association staff as needed.
Required Skills & Qualifications:
A-Level standard education or equivalent, with passes in GCSE English and Mathematics.
Proficient in Microsoft Office Suite, especially Excel, Word, and Outlook.
Experience with database management and CRM systems.
Strong attention to detail and a solid understanding of customer service principles.
Proven ability to build positive relationships with members and stakeholders.
Experience in a front-line or customer-facing service role is highly desirable.
Must be IT and CRM literate, able to work accurately within established processes while using initiative where appropriate.
A strong understanding of what it means to provide a high-quality service to members and represent the organisation professionally in all interactions.
Able to multitask effectively.
Excellent command of the English language, both written and verbal.
Benefits:
Free Parking.
Opportunities for growth and additional responsibilities.
Supportive team environment focused on professional development.