📍 Wembley (Office-Based)
💰 £18.65 PAYE / £24.65 Umbrella
📅 Immediate Start – Temporary until September (possible extension)
About the Role
We are seeking a proactive and customer-focused Lettings Officer to join a busy Local Authority team based in Wembley. This is an excellent opportunity for someone experienced in housing, lettings, or voids management to play a key role in delivering an efficient, high-quality service.
You will manage the end-to-end lettings process for void properties, ensuring homes are re-let quickly while providing excellent customer service to incoming and outgoing tenants.
Key Responsibilities
Lettings & Voids Management
Coordinate the full lettings process from tenancy termination to new sign-up
Arrange and conduct property viewings and tenancy sign-ups
Ensure void properties are re-let within target timescales to maximise rental income
Monitor and track voids progress, working with contractors and internal teams
Customer Service & Communication
Act as the first point of contact for lettings and voids enquiries
Provide clear advice to tenants on tenancy obligations and processes
Handle customer enquiries, complaints, and member queries efficiently
Deliver a proactive, professional service with timely updates
Administration & Compliance
Maintain accurate records across housing systems
Prepare documentation for viewings, sign-ups, and handovers
Carry out affordability assessments and pre-tenancy checks
Complete CORE logs and ensure compliance with local authority policies
Ensure all compliance certificates are in place before sign-up
Stakeholder & Contractor Coordination
Liaise with contractors, surveyors, and internal departments
Coordinate appointments and ensure smooth delivery of void works
Monitor contractor performance and escalate issues where required
Support KPI monitoring and service improvement initiatives
Continuous Improvement
Identify hard-to-let properties and contribute ideas for improvement
Support service efficiency initiatives and organisational change
Maintain high-quality data collection, including property information and feedback
About You
We’re looking for someone who is:
Experienced in housing, lettings, voids, or tenancy management
Highly organised with strong administrative and coordination skills
A confident communicator with excellent customer service ability
Able to manage multiple priorities in a fast-paced environment
Proficient in maintaining accurate records and using housing systems
Knowledgeable about local authority housing processes (desirable)
Why Apply?
Competitive hourly rate
Immediate start opportunity
Potential for contract extension
Gain experience within a respected Local Authority
Varied role with strong stakeholder engagement
Additional Information
This role requires a strong commitment to:
Safeguarding children and vulnerable adults
Equality, diversity, and inclusion
Health & safety and data protection standards
✅ Apply now to secure an immediate start in a rewarding public sector role.