REED Technology partnering with a growing organisation looking for a Systems & Support Analyst to support and enhance its IT environment. This hands-on role blends 2nd line support, systems administration, and infrastructure support, ensuring high-quality service delivery while contributing to ongoing improvements and IT projects.
Key Responsibilities
Provide 2nd line support, managing incidents and service requests through to resolution
Troubleshoot issues, perform root cause analysis, and implement fixes
Support Microsoft 365, Windows environments, and endpoint devices
Assist with system maintenance, patching, upgrades, and monitoring
Manage users, access, and devices (e.g. Entra ID, Intune)
Contribute to IT projects, system improvements, and documentation
Ensure adherence to security best practices and policies
Skills & Experience
Essential:
Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)
Windows 11 support and troubleshooting
Endpoint management (Intune or similar)
Basic networking (DNS, DHCP, VPN)
Strong troubleshooting and customer support skills
Desirable:
Azure / cloud platforms
Virtualisation (VMware / Hyper-V)
PowerShell / scripting
ITSM tools (e.g. ServiceNow)
Experience
3+ years in IT support or systems roles
Experience in a structured IT environment
ITIL knowledge (preferred)
Full UK driving licence required
If you have the relevant experience and skills for this role, please apply using the link provided.