IT Support Analyst

Dynamics Lead Developer – D365 / Azure Dynamics 365 CRM, Genesys Cloud CX, Azure, .NET/C#, Agile, Digital products, CI/CD, Power Platform, Azure Functions, Service Bus, API integrations, Terraform, Azure DevOps, Infrastructure as Code (IaC), Microsoft Power Platform tools (Power Automate, Power Apps, Dataverse), DevOps practices 6 months initial contract £500-£600 per day via Umbrella 2 days per month in Bedford Join our Tech & Change team as a Lead Developer, where you will guide development on one or a small number of related project teams. This role is pivotal in leading the development of our Dynamics 365 CRM and Genesys Cloud CX solutions, as well as integrations into our broader Azure-based architecture. Day-to-Day of the Role: Lead the development of digital products using D365 CRM, .NET/C#, and Azure services, ensuring efficient, modular, and maintainable code. Produce testable code complete with unit and integration tests. Establish and enforce coding standards, engineering practices, and CI/CD approaches across D365 and related integrations. Define and establish reusable engineering patterns, shared components, and solution templates across D365 and Power Platform to ensure consistency, scalability, and accelerated delivery. Make clear technical decisions regarding the use of plugins, custom APIs, Azure Functions, Service Bus, and other distributed components. Ensure D365 solutions align with our engineering standards, DevOps practices, and architectural governance. Build and manage Azure resources to support scalable and secure application backends. Leverage Azure Service Bus topics and queues to orchestrate asynchronous workflows and decouple services. Use Terraform for Infrastructure as Code (IaC) to provision and manage cloud environments. Release code and D365 solutions via Azure DevOps pipelines. Implement robust logging, monitoring, and observability patterns across D365 and Azure components. Document technical designs, configurations, and deployment procedures to support maintainability and knowledge transfer. Required Skills & Qualifications: Strong C# / .NET engineering background, with experience building enterprise-grade, maintainable, and testable solutions. Extensive experience customising and extending Dynamics 365 CRM, including plugins, SDK, Web API, and Dataverse. Hands-on experience with Microsoft Power Platform tools (Power Automate, Power Apps, Dataverse) used in conjunction with custom code and integrations in enterprise environments. Experience designing and implementing Azure-based integrations, including Azure Functions, Service Bus, and API integrations within distributed architectures. Experience leading engineers or technical workstreams, including setting coding standards, mentoring developers, and contributing to architectural decisions. Desirable: Experience integrating with Genesys APIs or similar contact centre platforms. Experience with Customer Service, Sales, and Marketing modules. Experience configuring and customising D365 CRM components (workflows, dashboards, forms, views, reports) with an understanding of when configuration is appropriate versus custom code or external services. In the first instance, please submit your CV.

1st Line Support Salary: Up to £25,000 depending on experience plus excellent large company benefits a Location: South West London (SW20) - Hybrid working Job Type: Permanent We are offering an exciting opportunity for an aspiring technical professional to join a busy and growing help desk as a Junior IT Support. This role is ideal for someone looking to support internal users across an O365 estate and eager to grow and develop key skills in MS365 support. Join a leading national business that is heavily investing in a Digital Workplace and IT Infrastructure, with a presence across multiple sites in the UK and Europe Day-to-day of the role: Provide first-line support to internal users, ensuring high-quality assistance and user satisfaction. Troubleshoot and resolve issues related to Office 365 and Windows Technologies. Communicate effectively with a variety of users, offering support and guidance. Utilise ticketing systems such as Service Now to manage and track user requests and incidents. Contribute to the development and improvement of IT support processes and services. Required Skills & Qualifications: Good telephone manner and experience in telephone support. Excellent communication skills with the ability to liaise with a variety of users. Knowledge of O365 is advantageous, as is exposure to Service Now or similar ticketing systems. IT-related qualification such as an apprenticeship or degree is beneficial. A strong desire to develop and grow within a busy IT service desk environment. Benefits: Competitive salary with growth potential. Opportunity to work in a hybrid environment, offering flexibility. Chance to be part of a company investing in digital transformation and IT infrastructure. Support for professional development in a dynamic and supportive setting.

1st Line Support Salary: Up to £25,000 depending on experience plus excellent large company benefits a Location: South West London (SW20) - Hybrid working Job Type: Permanent We are offering an exciting opportunity for an aspiring technical professional to join a busy and growing help desk as a Junior IT Support. This role is ideal for someone looking to support internal users across an O365 estate and eager to grow and develop key skills in MS365 support. Join a leading national business that is heavily investing in a Digital Workplace and IT Infrastructure, with a presence across multiple sites in the UK and Europe Day-to-day of the role: Provide first-line support to internal users, ensuring high-quality assistance and user satisfaction. Troubleshoot and resolve issues related to Office 365 and Windows Technologies. Communicate effectively with a variety of users, offering support and guidance. Utilise ticketing systems such as Service Now to manage and track user requests and incidents. Contribute to the development and improvement of IT support processes and services. Required Skills & Qualifications: Good telephone manner and experience in telephone support. Excellent communication skills with the ability to liaise with a variety of users. Knowledge of O365 is advantageous, as is exposure to Service Now or similar ticketing systems. IT-related qualification such as an apprenticeship or degree is beneficial. A strong desire to develop and grow within a busy IT service desk environment. Benefits: Competitive salary with growth potential. Opportunity to work in a hybrid environment, offering flexibility. Chance to be part of a company investing in digital transformation and IT infrastructure. Support for professional development in a dynamic and supportive setting.

Mid-Level IT Shared Services/GBS Consultant (German Speaking) My client is a fast-growing, international consulting firm, who partner with clients to design and implement next generation operations. Due to continued growth, they are currently seeking a Mid-Level IT Shared Services/GBS Consultant to join their team. This role requires German speaking. This is a Full-Time, Permanent position. With opportunity for locations in the UK/Poland and India (Hybrid Working). With a salary of: £40,000 - £70,000 per annum (UK) Job Role: You will be responsible for supporting the analysis of IT landscapes, contributing to operating model design, and play a key role in delivering IT and cross-functional transformation projects. Essential Criteria: Experience in IT operations, IT service delivery, or enterprise systems environments. Proven experience in IT transformation and/or transition projects, including: Assessment and feasibility, Solution or operating model design and Implementation and migration. Strong project delivery experience, supporting workstreams within transformation programmes. Understanding of enterprise applications, integrations, and IT service management (ITSM). Experience with GBS or Shared Services models is highly desirable. Strong analytical, problem-solving, and stakeholder engagement skills. Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels. Ability to work in a fast-paced environment and manage/prioritise a busy workload while adhering to strict deadlines. Ability to work as part of a team as well as on your own initiative. Main Duties and Responsibilities: Support IT transformation and transition projects across the full lifecycle: assessment, design, and implementation. Contribute to IT service transitions, including application and process migration, knowledge transfer, and stabilisation. Support IT assessments across infrastructure, enterprise systems, and service delivery models. Map enterprise applications, integrations, and service processes. Support the design and implementation of IT operating models within GBS and Shared Services environments. Contribute to process standardisation and service optimisation initiatives. Support project governance, planning, and tracking across IT transformation initiatives. Manage deliverables, timelines, risks, and dependencies within assigned workstreams. Work with stakeholders across HR, Finance, Procurement, and IT teams. Support client workshops, communications, and alignment throughout transformation programmes. Contribute to transformation documentation, business analysis, and reporting. Identify opportunities for process improvements, automation, and optimisation.

Mid-Level IT Shared Services/GBS Consultant (German Speaking) My client is a fast-growing, international consulting firm, who partner with clients to design and implement next generation operations. Due to continued growth, they are currently seeking a Mid-Level IT Shared Services/GBS Consultant to join their team. This role requires German speaking. This is a Full-Time, Permanent position. With opportunity for locations in the UK/Poland and India (Hybrid Working). With a salary of: £40,000 - £70,000 per annum (UK) Job Role: You will be responsible for supporting the analysis of IT landscapes, contributing to operating model design, and play a key role in delivering IT and cross-functional transformation projects. Essential Criteria: Experience in IT operations, IT service delivery, or enterprise systems environments. Proven experience in IT transformation and/or transition projects, including: Assessment and feasibility, Solution or operating model design and Implementation and migration. Strong project delivery experience, supporting workstreams within transformation programmes. Understanding of enterprise applications, integrations, and IT service management (ITSM). Experience with GBS or Shared Services models is highly desirable. Strong analytical, problem-solving, and stakeholder engagement skills. Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels. Ability to work in a fast-paced environment and manage/prioritise a busy workload while adhering to strict deadlines. Ability to work as part of a team as well as on your own initiative. Main Duties and Responsibilities: Support IT transformation and transition projects across the full lifecycle: assessment, design, and implementation. Contribute to IT service transitions, including application and process migration, knowledge transfer, and stabilisation. Support IT assessments across infrastructure, enterprise systems, and service delivery models. Map enterprise applications, integrations, and service processes. Support the design and implementation of IT operating models within GBS and Shared Services environments. Contribute to process standardisation and service optimisation initiatives. Support project governance, planning, and tracking across IT transformation initiatives. Manage deliverables, timelines, risks, and dependencies within assigned workstreams. Work with stakeholders across HR, Finance, Procurement, and IT teams. Support client workshops, communications, and alignment throughout transformation programmes. Contribute to transformation documentation, business analysis, and reporting. Identify opportunities for process improvements, automation, and optimisation.

Reed Technology is partnering with an Edinburgh based organisation to recruit a Data Specialist on a 2-year fixed-term contract. You will work across the full range of data activities, supporting the migration from a private cloud-hosted Microsoft SQL Server system into Dynamics 365. This role combines data migration, transformation, and business intelligence, ensuring high-quality data delivery alongside actionable insights through Power BI. Key Responsibilities: Deliver the end-to-end data migration lifecycle, including extraction, profiling, cleansing, validation, transformation, and loading into Dynamics 365 Sales CRM. Translate business requirements into data mapping specifications, aligning legacy data with Dynamics 365 structures. Execute and validate data loads using appropriate tools and ETL processes. Create and maintain Power BI reports and dashboards to support business insights. Collaborate with technical teams and stakeholders to support testing and ensure data quality. Required Skills & Qualifications: Experience in a similar data-focused role, working on data migration, transformation, or ETL activities. Strong working knowledge of SQL Server and handling structured data. Experience with Dynamics 365 and Power BI. Familiarity with data mapping, cleansing, and validation processes. Understanding of Microsoft cloud technologies (Azure, Power Platform, Microsoft 365). Experience with tools such as Power Query, Azure Data Factory, or other ETL solutions. Exposure to test migrations or UAT support. Awareness of data quality, governance, and best practices. Strong communication skills, with the ability to work with both technical teams and business stakeholders. Desirable: Microsoft certifications (e.g. PL-300, DP-900, DP-300, MB-260) Benefits: 2 year Fixed-term contract. Salary up to £50,000 / annum (DOE) Hybrid working (2 days in the office / 3 days remote)

Technical Lead Tech Lead, Software Engineering, DevOps, Agile, CI/CD Pipelines, Digital Systems, Regulatory Compliance, Security Standards, Accessibility Standards, Innovation, Cloud Platforms, ASP.NET, C#.NET, .NET Core, MVC, Web API, Entity Framework, React, Next.js, TypeScript, JavaScript, HTML/CSS, SQL, PostgreSQL, Redis, Hangfire, Azure DevOps £600-£650 per day via Umbrella 6 months initial contract 2 days per month at either Gatwick or Cardiff site Join a recognised world leader in regulatory and safety innovation. We are seeking a hands-on Technical Team Lead to spearhead our Future of Technology initiative. This role offers the chance to lead a team of talented engineers, drive technical innovation, and develop digital systems that significantly impact national safety and standards. Note: This role requires eligibility for SC (Security Check) clearance. The minimum requirements include at least five years of continuous UK residency, no criminal record, and a clean credit history (no bankruptcies, CCJs, or significant unsecured debt). Please only apply if you meet these minimum requirements Day-to-Day of the Role Lead & Develop a High Performing Team: Mentor engineers and technical specialists, fostering innovation, continuous improvement, and high-quality engineering. Champion DevOps, automation testing, and agile principles within the team. Represent the team within Software Engineering and ISD leadership forums. Drive Technical Delivery: Lead the development of systems supporting regulatory compliance. Ensure compliance with architecture, security, and accessibility standards. Oversee scalable CI/CD pipelines and DevOps tooling. Represent the department in our Technical Design Forum. Collaborate & Influence: Bridge regulatory stakeholders, product owners, and engineering teams. Advocate for agile and DevOps methodologies. Work closely with the Head of Software Engineering to prioritise delivery of critical systems. Innovate & Improve: Introduce emerging technologies relevant to digital safety systems. Enhance automation frameworks, cloud platforms, and CI/CD capabilities. Continuously refine workflows for security, scalability, performance, and sustainability. Required Skills & Qualifications Proven experience leading software engineering and DevOps teams. Strong proficiency in ASP.NET, C#.NET, .NET Core, MVC, Web API, Entity Framework, React, Next.js, TypeScript, JavaScript, HTML/CSS, SQL, PostgreSQL, Redis, Hangfire. Familiarity with Azure DevOps and modern DevOps practices. Understanding of accessibility, UI/UX, and responsive design. Strong grasp of secure coding and code review best practices. Excellent communication and collaboration skills. Desirable Skills Experience writing unit tests. Deployment experience using containers (Docker, AKS). Experience with Azure cloud services. In the first instance, please submit your CV.

Technical Support Analyst Knutsford- on site £30K - £32K A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. You’ll handle escalated issues, troubleshoot complex faults, and work closely with internal teams to deliver excellent customer outcomes. Responsibilities: Resolve 1st/2nd line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on‑prem systems Escalate complex issues to Level 3 with clear documentation Communicate professionally with customers and internal teams Experience required: 2+ years’ experience in enterprise IT support Strong Windows Server, Linux, networking, SQL Server, and Active Directory knowledge Experience with cloud platforms (Azure/GCP), containers, and scripting Comfortable working to SLAs with a customer‑focused mindset

We are currently seeking an outside ir35 contract Microsoft Fabric Implementation Specialist/Data Architect /Azure Cloud engineering to join our team. This role is crucial for our clients transition from Synapse Analytics to Microsoft Fabric, addressing both technical and skills gaps. The successful candidate will report directly to the project lead and will be instrumental in integrating and implementing Microsoft Fabric within our Azure environment. Day-to-Day of the Role: Design and manage Azure tenant including networking, security, and identity management with Entra. Handle capacity setups, monitoring, and cost management effectively. Onboard source systems and integrate API and file-based data flows. Manage both batch and streaming data processes. Work closely with networking elements such as data gateways, private links, and VPNs. Collaborate with third-party partners and internal teams to ensure seamless integration and functionality. Facilitate on-site knowledge transfer and manage stakeholder communications effectively. Required Skills & Qualifications: Proven expertise in Azure Cloud Engineering, data architecture, and Microsoft Fabric implementation. Strong experience in handling Azure tenant design, networking, security, and identity management. Proficient in API and file integrations, as well as managing batch and streaming data. Excellent stakeholder management skills and ability to communicate technical concepts in simple terms. Public sector experience is preferred but not essential. Ability to work independently and as part of a team. Benefits: Flexible hybrid working arrangements after initial on-site integration. Opportunity to work within a dynamic team and contribute to significant projects. How to Apply: Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position. Ensure your application highlights your expertise in Azure Cloud Engineering and Microsoft Fabric implementation. This role is an excellent opportunity for a specialist looking to make a significant impact in a large-scale data transition project. We are keen to onboard someone who can quickly integrate with our team and contribute to the project's success.

Systems Engineer – UK MoD & Government Systems Location: Redhill (UK) Salary: £45,000 to £50,000 Are you an experienced Systems Engineer with a passion for delivering secure, technically robust solutions for government and defence environments? This is an exciting opportunity to play a key role in designing, configuring and delivering mission‑critical systems that support national security and operational capability. You’ll join a proactive engineering team working on complex, high‑impact projects across the UK. What you’ll be doing You’ll be responsible for delivering end‑to‑end technical support across government and defence projects, including: Designing and configuring systems for MoD/Government programmes. Liaising with project teams to support timely and accurate delivery of assigned work. Testing and evaluating new equipment to ensure compliance with technical specifications. Ensuring all technical documentation and drawings are produced to a high standard. Verifying equipment and software against project requirements and performance criteria. Visiting customer sites when required to support project roll‑outs and technical activity. Defining IP structures and providing technical guidance for system implementations. Supporting customer meetings, future system enhancements, and solution planning. Participating in the MoD/Government duty engineering rota, offering technical support when needed. What we’re looking for To thrive in this role, you’ll bring: Strong understanding of networks and system design within secure or regulated environments. The ability to take ownership of tasks, make sound decisions and follow through to completion. Experience interpreting and delivering technical requirements for complex engineering projects. Confidence in producing accurate documentation and working closely with cross‑functional teams. Eligibility to obtain, or already hold, UK Security Clearance (SC or DV depending on project needs). A relevant engineering degree or equivalent experience is preferred, but strong practical experience in MoD/Government or secure systems engineering is equally valued. Why this role stands out You’ll work on high‑priority, technically complex government programmes that genuinely make a difference. Every day brings fresh challenges — from system design to field support and high‑level technical problem solving. You’ll join a forward‑thinking engineering environment with opportunities for long‑term growth. The work is diverse, meaningful and ideal for engineers who enjoy autonomy, responsibility and contributing to national capability. What’s on offer A competitive salary package (market range typically £45,000 to £50,000, depending on experience). Long‑term progression opportunities within government and defence engineering pathways. Exposure to cutting‑edge communications, ICT and secure network technologies.