IT Service Desk Manager-Inside IR35

Business Architect Location: Watford, Leavesden Park (with occasional travel to business locations) Job Type: Full-time Security Clearance: Required A new exciting permanent opportunity has become available for a Business Architect, who will be accountable for designing and evolving assigned business capabilities. This role involves defining current operations, future needs, and shaping change initiatives to achieve desired outcomes. The Business Architect will hold design authority for assigned capability domains and ensure the long-term integrity and direction of these capabilities. Day-to-day of the role: Capability Design & Target State Ownership: Define and maintain the current and target state for assigned capability domains, ensuring they have a documented, coherent, and up-to-date architecture. Design Authority: Act as the named Design Authority, providing architectural review and sign-off on change proposals, assessing alignment with the target state, and surfacing design conflicts and risks. Capability Road mapping: Translate strategic priorities into clear capability evolution plans, maintaining live roadmaps that reflect investment decisions and priorities. Change Alignment: Provide architectural input to business cases and change proposals, ensuring initiatives are scoped to deliver genuine capability improvement. Cross-Domain Integration: Ensure designs are coherent across process, data, and technology stakeholders, resolving design overlaps and conflicts in a principled and documented manner. Stakeholder Engagement & Design Facilitation: Facilitate design workshops and architectural sessions with senior stakeholders, translating complex concepts into clear, accessible language. Required Skills & Qualifications: Essential Experience: Business architecture, operating model design, strategy, or enterprise transformation roles; defining capabilities and high-level process architecture; working across process, data, technology, and people; acting in a design authority or architectural review capacity; working with senior leaders on strategic and operational decision-making. Desirable Experience: Construction, infrastructure, or asset-intensive sectors; formal qualification in business or enterprise architecture (e.g., TOGAF, BIZBOK). Skills: Accomplished in business architecture and capability modelling, value stream design, strategic analysis, stakeholder engagement, systems thinking, and governance design. Competent in business case and investment analysis and identifying opportunities for innovation and automation. Key Behaviours: Communicate openly, act with integrity, develop yourself and others, improve and innovate, empower your customer to succeed, and deliver performance. Other Requirements: Willingness to work flexibly across the organisation, with an expectation of three days a week in Watford. To apply for the Business Architect position, please submit your CV to be immediately considered.

Enterprise Architect (MSP / Client-Facing) 📍 Fleet (Hybrid – 5 days in 10 onsite) 💰 £65,000 - £70,000 Why this role stands out This isn’t a typical “ivory tower” Enterprise Architect role. It’s a hands-on, client-facing position where you’ll: Shape real solutions (not just strategy documents) Work closely with customers and delivery teams Lead and develop a multi-skilled technical team If you enjoy being close to the tech, the client, and the outcome — this is the role for you. What you’ll be doing Acting as a trusted advisor to clients across a range of industries Designing solutions across Azure, Microsoft 365 and hybrid environments Providing technical oversight and assurance on projects (including challenging 3rd parties where needed) Working closely with delivery teams to ensure designs are implemented properly Leading and mentoring a multi-disciplinary tech team Supporting escalations and bringing structure to complex environments What we’re looking for Experience in an MSP or multi-client environment Previous team management / leadership experience Strong client-facing and stakeholder skills Solid technical background in: Azure Microsoft 365 Infrastructure (e.g. networking, VMware, Citrix) Experience as a Solutions / Service / Enterprise Architect or Senior Consultant Someone confident enough to challenge and influence What you’ll get A role with real influence across clients and projects The chance to lead a team and shape how architecture is delivered Varied work across a diverse client base A strong mix of technical, leadership, and client engagement Interested? If you’re an architect who enjoys hands-on impact, leading people, and working directly with clients, apply now or get in touch for more info.

IT Service Desk Team Leader An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function. This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door. 🔹 Key Responsibilities Lead and develop a team of ~10–15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction targets Act as escalation point for major incidents and operational issues Manage rota planning to maintain continuous support coverage Drive improvements such as first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) 🔹 Experience Required Proven experience in a Service Desk Team Leader / Supervisor / Senior Analysts Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management, process optimisation) Experience supporting multi-site or enterprise environments 🔹 Key Attributes Customer-first mindset with strong awareness of business impact Confident leader able to motivate and develop teams Calm and decisive under pressure, especially during major incidents Strong communication skills across technical and non-technical audiences Collaborative, proactive, and solution-oriented approach Focus on continuous improvement and service excellence High attention to detail and accountability for outcomes Resilient and adaptable in fast-paced, always-on environments

IT Service Desk Analyst Chester-le-Street - Fully Onsite Up to 12 Week Contract £150+ per day(umbrella) One of my clients’ is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills • IT Service Call Management • Remote service • Active directory Administration • Understanding of TCP/IP, DHCP and DNS. • IOS and android device setup and support • Microsoft Office 2010 and above • Printer Support • Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.

Full Stack Cloud Engineer: Location: London Working Pattern: Hybrid Salary: £60,000 to £80,000 per annum + benefits + company shares Experience: 2 - 4 years Eligibility: Must have a minimum of 3 years’ UK residency Role Overview We are supporting an innovative AI start-up delivering high-assurance, mission-critical solutions. This role is suited to a Full Stack Cloud Engineer who thrives in a start-up environment, takes ownership, and is able to think beyond the immediate technical challenge to understand the wider product and business impact. This is an opportunity to join a high-growth, purpose-driven organisation, offering significant autonomy, technical ownership, and the chance to contribute to impactful solutions in a high-assurance environment. You will play a key role in building and scaling secure, cloud-native applications where reliability, precision, and performance are critical. Key Responsibilities Design, build and maintain full stack, cloud-native applications Develop scalable backend services using Python Work across the full development lifecycle, from concept through to deployment Build and optimise infrastructure on GCP Collaborate with cross-functional teams to deliver impactful, AI-driven solutions Ensure high levels of system reliability, security and performance Contribute to architectural decisions with a focus on scalability and resilience Key Skills and Experience 2 to 4 years’ experience as a Full Stack or Cloud Engineer Strong programming capability in Python Hands-on experience with Google Cloud Platform Experience building and deploying production-grade applications Understanding of modern DevOps practices and cloud architecture Ability to operate effectively in high-assurance, low-throughput environments Experience in a start-up or scaling business environment Desirable Background Experience working within public sector environments such as law enforcement, NHS, or wider government organisations Exposure to regulated or mission-critical delivery environments Personal Attributes Start-up mindset with a proactive, ownership-led approach Strong ability to see the bigger picture and align technical delivery to broader objectives Resilient, delivery-focused and comfortable operating where failure is not an option Strong analytical and problem-solving skills with high attention to detail

We are partnering with an innovative and rapidly growing AI-focused SME developing cutting-edge technologies to support law enforcement and public sector organisations. This is a unique opportunity to join a scaling business at an early stage, where you will have the autonomy to shape solutions, influence direction, and work on impactful, real-world challenges. This is a permanent position based in London with flexible working and a salary banding of £60,000 to £90,000 + excellent benefits. About the Role We are seeking a Data Scientist to work on advanced analytical solutions across biometric and geospatial (GPS) datasets, with a particular focus on anomaly detection. You will work with multiple complex data streams, including biometric data captured via wearable technologies and location-based datasets. This role will suit someone who enjoys working close to the intersection of software, data, and hardware, gaining an understanding of how data is captured as well as how it is analysed. You’ll play a key role in developing scalable models and helping define the technical direction in a fast-paced, evolving environment with minimal structure. Key Responsibilities Develop and deploy data science models, with a focus on anomaly detection Work across multiple datasets, including biometric and GPS/location data Analyse and interpret data generated from wearable hardware devices Collaborate with engineering teams to understand data capture mechanisms and pipelines Contribute to shaping the technical roadmap and direction of the product Explore opportunities to leverage AI/ML techniques (including LLM-related approaches where relevant) Scale solutions from prototype through to production Key Requirements Proven experience as a Data Scientist within an SME or scaling environment Strong experience in machine learning and anomaly detection techniques Experience working with time-series, biometric, or GPS/location data Understanding of how data is generated from hardware or IoT/wearable devices Ability to operate with limited direction and take ownership of solutions Strong programming skills (e.g. Python, relevant ML libraries) Experience deploying models into production environments What’s on Offer Salary of £60,000 – £90,000 Opportunity to join a high-growth AI company at an early stage High level of ownership and influence over technical direction Work on mission-critical solutions supporting law enforcement Exposure to cutting-edge problems across AI, biometrics, and geospatial data

Supplier Performance & Contract Manager Sheffield - 2 days a week on-site £550 per day - Inside IR35 Our client is looking for an experienced Supplier Performance & Contracts Manager to join a Technology Supplier Relationship Management (SRM) function on an interim basis until 31 March 2027. This role is focused on the in-life management of strategic technology suppliers, ensuring contractual compliance, effective supplier governance, performance management and commercial oversight of Statements of Work (SOWs) and supplier proposals. Working closely with Technology, Procurement, Service Delivery, Infrastructure and Project teams, this role will manage day-to-day supplier governance activities across a portfolio of key suppliers, helping to ensure that contracted services and deliverables are aligned to business requirements and agreed contractual terms. This is a hands-on, transactional role requiring a candidate who can quickly integrate into the team with minimal onboarding and make an immediate impact Key responsibilities: Manage the day-to-day governance and oversight of a portfolio of strategic technology suppliers Review and assess Statements of Work (SOWs) to ensure alignment with contractual agreements, commercial terms, rates and service commitments Provide commercial challenge and scrutiny of supplier proposals, ensuring value for money and alignment with business requirements Monitor, track and manage supplier requests and proposals through approval and governance processes Conduct supplier performance reviews against contracted obligations, service levels and agreed deliverables Manage and coordinate supplier performance escalations, ensuring issues are resolved efficiently and appropriately Ensure compliance with supplier governance frameworks, processes and controls Work closely with Procurement, Infrastructure, Service Delivery and Project teams to ensure supplier engagements are managed effectively Main Duties and Responsibilities: Proven experience in Supplier Management, Supplier Performance Management, Contract Management, Commercial Management or Procurement-related roles Strong experience managing third-party suppliers within a complex enterprise environment Experience reviewing and governing Statements of Work (SOWs) against contractual terms and commercial agreements Strong understanding of contract management principles and supplier governance processes Experience challenging supplier proposals and validating commercial value and deliverables Experience working with multiple stakeholder groups across business and technology functions Ability to manage supplier performance reviews and performance-related escalations

ICT Service Desk Agent Join our team as an ICT Service Desk Agent, where you will be the first point of contact for IT-related queries. This role is ideal for someone with strong customer service skills and an interest in IT, looking to expand their knowledge and experience in a dynamic environment. Day to Day of the Role: Work on the ICT Service Desk, accurately recording all calls offered by either phone or email into the Service Management Tool (SMT). Perform accurate assessment of calls, aiming for a first-time fix where possible. Provide technically accurate solutions to users and customers, aiming to resolve 75% of incidents at the first point of contact. Allocate unresolved incidents and RFCs to the correct section of ICT services, ensuring accurate and sufficient problem determination has been attempted at first point of contact. Maintain the accuracy of the Service Management Tool and related databases by updating new user information, relocations, etc. Liaise directly with external maintenance suppliers and update internal customers as incidents are resolved or RFCs are released into the production environment. Produce statistical reports from the SMT and participate in quality control groups to identify service quality improvements. Participate in Change Advisory Boards, considering the risk and impact of releasing changes into the production environment. Manage, prioritise, and chase outstanding calls with appropriate staff within ICT and external suppliers. Required Skills & Qualifications: Strong customer service skills. A keen interest in IT and willingness to learn. Ability to work effectively both independently and as part of a team. Excellent communication and interpersonal skills. Experience in using IT systems and software. Familiarity with ITIL best practices is advantageous but not required. Benefits: Exposure to a professional IT environment. Opportunity to develop IT and customer service skills. Competitive contract rates. To apply for the Service Desk Agent position, please submit your CV and a cover letter detailing your customer service experience and your interest in IT.

Solace Middleware Engineer We are seeking a Solace Middleware Engineer to join our specialised middleware and application platform support team within the Global Investment Bank's dedicated low-latency infrastructure. This role is pivotal in supporting electronic trading systems across Forex (FX) and Fixed Income (FI) markets. The successful candidate will possess deep technical expertise in Solace middleware and a practical understanding of trading workflows and ultra-low latency requirements. Essential Skills: Expert-level knowledge of Solace PubSub+ platform. Hands-on experience configuring Solace message VPNs, queues, topic endpoints, bridges, and DMR. Proven ability to tune Solace for ultra-low latency trading environments. Strong knowledge of messaging middleware technologies and multicast messaging protocols. Specific experience with market-facing and low-latency infrastructure for Forex and Fixed Income trading. Strong Linux/Unix administration skills with focus on network and messaging performance tuning. Automation and scripting proficiency (Python, Shell scripting, SQL). Strong experience in technical platforms or infrastructure support, preferably in electronic trading or capital markets technology. Excellent communication skills Ability to work under pressure during market hours and resolve issues quickly. Project management collaboration skills for gathering technical requirements. Solace Messaging Infrastructure: Architect and administer the enterprise Solace PubSub+ platform supporting real-time trading applications. Design and implement Solace messaging patterns optimized for low-latency trading. Configure and tune Solace brokers, message VPNs, queues, topic endpoints, and client profiles for optimal performance. Manage Solace high-availability configurations including primary/backup broker pairs and replication. Implement Solace DMR (Dynamic Message Routing) for inter-datacenter message distribution. Define and enforce Solace governance frameworks, naming conventions, and messaging standards. Monitor and optimize message flow performance, identifying and resolving latency issues. Capacity plan for Solace infrastructure based on trading volumes and growth projections. Trading Application Integration: Collaborate with CMI development teams globally to integrate trading applications with Solace messaging. Design topic hierarchies and subscription patterns for market data distribution and trade execution flows. Implement multicast messaging standards for efficient market data dissemination. Optimize Solace client configurations for trading applications. Support message transformation, filtering, and routing requirements within Solace. Troubleshoot complex messaging issues affecting trade execution and market data delivery. Monitoring & Performance Management: Deploy and maintain specialized monitoring for Solace infrastructure using ITRS Geneos and Corvil. Create custom monitoring dashboards for message latency, throughput, queue depths, and broker health. Analyse message flow patterns to identify performance bottlenecks and optimization opportunities. Conduct post-incident analysis of messaging-related trading disruptions. To apply for this Solace Middleware Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Senior Platform Engineer (Automation & DevOps) Manchester (Hybrid- 1 day on site every 2 weeks) £55K – £76K A Senior Platform Engineer is required for our client to help modernise and scale our technology platforms through high‑quality, secure automation. In this role, you’ll lead the design and delivery of Infrastructure as Code (IaC) and CI/CD solutions across a hybrid, Azure‑first environment, working closely with senior stakeholders, architects, and engineering teams. You’ll combine hands‑on technical expertise with leadership, setting automation standards, shaping strategy, and mentoring others. Responsibilities: Design and deliver enterprise‑scale automation using Terraform, Bicep, PowerShell and Python Build and improve CI/CD pipelines with GitHub Actions and Azure DevOps Act as the Azure automation SME, advising on security, resilience, and cost efficiency Influence standards and governance via the Technical Design Authority Support and develop colleagues in an inclusive, collaborative team Experience required: Strong experience delivering automation in Azure and hybrid environments Deep IaC and scripting expertise Knowledge of on-premise infrastructure technologies including, Server (operating system and hardware), VMware, Exchange, Networks switches, firewalls, storge technologies security and SAN. Experience working within regulated or complex enterprise estates Excellent communication and stakeholder engagement skills Leadership or mentoring experience Experience with M365, Power Platform or AI‑driven automation is beneficial but not essential.