An established and growing freight forwarding and logistics provider is seeking an experienced Import Operator with a strong focus on customs compliance to join its busy operations team. This is a key role responsible for managing end-to-end import shipments while ensuring all customs processes are accurate, compliant, and delivered efficiently.
You will work closely with internal departments, clients, HMRC systems, and external partners to ensure goods are cleared and delivered smoothly, maintaining exceptional service standards throughout.
Key Responsibilities
Manage import shipments across various modes (primarily ocean, with exposure to road and air where required)
Complete and submit customs declarations using CDS (and/or relevant customs systems)
Ensure full compliance with UK import regulations, including tariff classification, valuation, and origin
Liaise with customers to obtain necessary documentation (commercial invoices, packing lists, certificates, etc.)
Calculate duties, VAT, and ensure accurate financial processing
Communicate with HMRC and handle queries, inspections, or compliance checks
Monitor shipment progress from arrival through to final delivery
Work closely with transport providers, ports, and warehouses
Maintain accurate records and ensure audit-ready files at all times
Provide high-quality customer service, updating clients proactively
Skills & Experience Required
Proven experience in an import operations or customs role within freight forwarding
Strong working knowledge of UK customs procedures and regulations
Hands-on experience with customs systems (e.g. CDS, Destin8, CNS, or similar)
Good understanding of commodity codes, duty rates, and Incoterms
Excellent attention to detail and accuracy
Ability to manage multiple shipments and deadlines in a fast-paced environment
Strong communication and customer service skills
Confident working independently and as part of a team
Desirable
Experience handling deep sea imports and containerised cargo
Knowledge of customs special procedures (e.g. inward processing, bonded movements)
Familiarity with freight systems such as CargoWise or similar
What’s on Offer
Competitive salary based on experience
Supportive and collaborative team environment
Ongoing training and development in customs and freight operations
Opportunity to grow within a reputable and expanding logistics business
Benefits:
Bupa health care
annual bonus
up to 9% employer pension contribution
Perk box
How to Apply
If you are an experienced Import Operator with a strong customs background looking for your next challenge, apply now with your CV.