Housing Technical Support Officer

Job Description – Operations Lead Location: Manchester (M14) Permanent | Part-Time Salary: £45,000 pro rata Role Overview We are seeking an experienced and highly organised Operations Lead to oversee the smooth running of a busy care service. This is a key leadership role, ideal for someone with a strong background in care home management who is confident, proactive, and able to take ownership of operational performance. You will play a crucial role in ensuring compliance, maintaining high standards, and supporting both staff and service users, while helping to modernise and streamline processes. Purpose of the Role - Manage day-to-day operational and administrative functions - Ensure compliance with CQC standards and policies - Oversee financial processes and spending overview - Support digitisation of systems - Build relationships with stakeholders Key Responsibilities Operational Management - Oversee daily operations - Maintain policies, procedures, risk assessments - Prepare for audits and inspections - Manage safeguarding and ensure safety - Ensure GDPR compliance Financial Oversight (Non-Bookkeeping) - Monitor payments in/out - Oversee budgets and spend - Work with administrator/bookkeeper - Support funding processes Leadership & People Management - Manage administrator/bookkeeper - Support wider team - Build relationships with staff and families - Communicate confidently - Promote positive culture Compliance & External Relationships - Liaise with HR provider - Build relationships with local authorities and commissioners - Ensure regulatory compliance - Support admissions and funding decisions Service Improvement - Lead digital transformation - Improve efficiency - Analyse data and reports - Identify improvements About You - Experience in care home management is advantageous - Strong leadership and communication skills - Highly organised and proactive - Tech-savvy - Able to handle complex situations calmly Qualifications & Requirements - Level 5 relevant qualification - Experience in care operations - Knowledge of CQC and safeguarding - Driving licence advantageous Working Pattern 25 Hours per week Monday to Friday, flexible hours (e.g. 9:30am – 2:30pm) Benefits - Annual pay review (October) - Christmas bonus - Attendance bonus - Free parking Please contact Victoria 0161 413 3617 Victoria.baillie@reed.com

Care Manager Annual Salary: £29,000 - £35,000 Location: Office, Home, Community Job Type: Full-time / Flexible Hours We are seeking a Care Manager to assist a team of experienced neurological case managers. This role primarily focuses on enhancing the quality of care provided to clients with neurological and/or complex traumatic injuries, while also overseeing aspects of HR such as recruitment and retention of care staff. The ideal candidate will be an integral team member, effectively collaborating with case managers and the HR department. Day-to-Day Responsibilities: Care Coordination: Assist in the development and implementation of comprehensive care plans and risk assessments. Regularly update client home files and ensure compliance with health and safety standards. Monitor the effectiveness of care delivery and suggest improvements. Support case managers in managing complex client cases and ensuring high standards of care. Act as a liaison between clients, their families, and the care team to ensure effective communication and service delivery. HR and Recruitment: Lead the recruitment process for care staff, ensuring a high calibre of applicants through effective advertising and interviewing techniques. Conduct induction sessions for new staff, focusing on high-quality care standards and client-specific needs. Implement training programs that enhance the skills of care staff, particularly in areas related to neurological and complex care needs. Oversee the maintenance of HR documentation, ensuring all processes are compliant with legal and regulatory standards. Required Skills & Qualifications: Proven experience in care coordination or a similar role within a healthcare setting, with a strong focus on neurological or complex care. Excellent understanding of care planning, risk assessment, and patient confidentiality. Strong recruitment and staff management skills, with the ability to identify and nurture talent in care provision. Exceptional organisational and communication skills. Knowledge of healthcare regulations, particularly those set by the Care Quality Commission. Ability to handle sensitive information with high levels of confidentiality and compliance with GDPR. Benefits: Competitive salary range of £28,500 - £35,000. Flexible working hours with options for home and community-based work. Opportunities for professional development and training in specialized areas of care. Supportive and inclusive work environment that values high-quality care and employee well-being. To apply for the Care Manager position, please submit your CV and a cover letter detailing your relevant experience in care coordination and your interest in this role.

Selective Licensing Applications Officer Location: Oxford (Hybrid Working) Pay: Up to £14.24 per hour Hours: Part-time, 22 hours per week Contract: Agency contract with potential to convert to a Fixed Term Contract (up to 1 year) Start Date: Immediate About the Role Following government approval (Selective Licensing Scheme), all private rented homes in Oxford have required a licence since September 2022. With nearly half (49.3%) of homes in the city privately rented, this is a vital initiative to ensure landlords meet required safety and management standards. We are now seeking a Selective Licensing Applications Officer to join our established and dynamic team responsible for delivering this important service to Oxford residents. What You’ll Be Doing This is a varied and fast-paced role where no two days are the same. Your responsibilities will include: Processing licence applications using detailed procedures and specialist systems Handling a high volume of customer enquiries via phone and email Providing excellent customer service to landlords, tenants, and stakeholders Accurately managing and inputting data Keeping up to date with changes in legislation and adapting processes accordingly About You We’re looking for someone who is: Enthusiastic, motivated, and proactive Detail-oriented with strong organisational skills Comfortable working in a fast-paced environment Quick to learn and able to retain complex information Experienced in delivering excellent customer service A strong communicator, both written and verbal A team player who enjoys working collaboratively What We Offer Full training to support your development in the role Entry-level opportunity with clear progression pathways Access to a Career Grade Scheme, allowing movement to higher pay grades based on performance Hybrid working arrangements Opportunity to secure a longer-term contract with the Council Why Join Us? This is a fantastic opportunity to join a committed and supportive team, contribute to a high-impact public service, and build a career within local government. Your work will directly support the safety and quality of housing across Oxford. Apply Now If you have a keen eye for detail, a passion for customer service, and are ready to develop new skills in a rewarding environment, we would love to hear from you.

Our client, Suffolk County Council, is seeking an agency Team Manager for its Integrated Front Door / MASH role. The assignment will last at least 3 months, paid at £45.50 per hour. The office is based in Ipswich. Please let me know if you are interested? Or can you refer a friend for £300 if placed? The role will involve the following: Managing Safeguarding triage Overseeing complex / high-risk cases Leading the team Providing supervision and coaching Quality assurance and performance oversight Location: Landmark house, Ipswich, IP1 5PF Hybrid: 3 days on site and 2 days WFH. Requirements of the role: Qualified Social Worker Fully Social Work England registered 3 years post-qualified experience in employment of a local authority (DFE rules) Must have Team Manager experience. Must have MASH / Front Door knowledge and skills Please apply online or contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £300 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.

Our client, Northamptonshire Children’s Trust, is seeking an agency Team Manager for its Multi Agency Exploitation Hub. The assignment will last at least 3 months, paid at £42 per hour. Please let me know if you are interested? Or can you refer a friend for £300 if placed? The role will involve the following: Team Manager required to manage the Multi agency exploitation Hub The Hub consists of direct line management for 6 advanced practitioners who co-ordinate a multi-agency response for young people assessed at high risk of being vulnerable to exploitation. The role is required to offer the locality teams advice, guidance, coordinate the support for the young person and develop mapping and community hot spots. Working Location/Address Child Exploitation Hub Criminal Justice Centre | Pavilion Drive Brackmills | NN4 7SL Hybrid Arrangements – 3 days office based Requirements of the role: Qualified Social Worker Fully Social Work England registered 3 years post-qualified experience in employment of a local authority (DFE rules) Must have extensive experience working with children and young people at risk of criminal exploitation, sexual exploitation, trafficking. Must have In-depth understanding of national and local safeguarding policies, including contextual safeguarding and trauma informed practice. Must have experience analysing risk, safety planning, and chairing or contributing to complex exploitation meetings Must have several years’ Team Manager experience. Please apply online or contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £300 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.

Our client, Brent Council, is seeking a Social Worker for its Children’s MASH service (Brent Family Front Door). This assignment is covering maternity leave and will run at least until the end of the year. Please let me know if you are interested? Or can you refer a friend for £300 if placed? The role will involve the following: Receiving and screening referrals Risk assessment and decision making Multi-Agency information sharing Requirements of the role: Qualified Social Worker Fully Social Work England registered 3 years post-qualified experience in employment of a local authority (DFE rules) Must have experience in a MASH setting Please apply online or contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £300 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.

Quality Assurance & Standards Officer (Housing) Location: Brent (Hybrid working) Rate: £27.81 PAYE / £36.62 Umbrella Contract: Immediate start | Ongoing booking until at least December 2026 About the Role We are seeking an experienced Quality Assurance & Standards Officer to join a Local Authority in Brent on a long-term contract. This role is part of an ongoing requirement to support housing quality, compliance, and rent assurance across the borough. You will play a key role in delivering a high-priority housing project focused on rent accuracy, affordability compliance, and valuation consistency across the housing stock. Key Responsibilities (Initial Project Focus) Undertake a full reconciliation of affordable rent agreements, ensuring compliance and accuracy Confirm Greater London Authority (GLA) approvals for all affordable rent units Review and assess service charges on affordable rented properties, removing or incorporating them into rent levels where appropriate Investigate why certain London Affordable Rent (LAR) properties exceed prescribed rent levels, identifying root causes and implementing corrections Conduct a detailed review of rents across 1,365 properties, identifying overcharges and establishing appropriate repayment/refund processes Validate all rent levels and ensure compliance with relevant policy and frameworks Review and standardise property valuation methodologies across the housing portfolio Lead on valuation rationalisation across circa 7,500 properties, ensuring consistency prior to rent convergence modelling Ongoing Responsibilities Support quality assurance processes across housing services Ensure compliance with housing regulations, rent standards, and internal policies Provide robust data analysis and reporting to inform decision-making Contribute to continuous improvement of housing standards and financial accuracy About You To be successful in this role, you will have: Proven experience in housing, rents, or property services within a local authority or housing association Strong understanding of affordable rent models, LAR rates, and housing compliance frameworks Experience reviewing service charges, rent structures, and property valuations Strong analytical skills with the ability to interpret large datasets and identify discrepancies Knowledge of GLA requirements and approvals processes (desirable) Excellent attention to detail and ability to manage complex reconciliation exercises What’s on Offer Competitive hourly rate Hybrid working arrangement Immediate start with long-term contract stability Opportunity to lead a high-impact housing quality project If you’re a detail-driven housing professional with strong analytical skills and experience in rent and compliance assurance, we’d love to hear from you.

Housing Revenue and Benefits Officer Job Type: Part-Time, Temporary (12 weeks) Hours: 18.5 per week (Flexible working hours) Hybrid Working: 1 day in the office (Thursday) and 2 days at home Start Date: June Location: Welwyn Garden City Salary: £19.88 - £20.88 per hour My client is currently seeking a Revenue and Benefits Officer, with solid experience in housing and benefits management. This role requires a thorough understanding of tax and business rates, as well as proficiency in NEC or Northgate systems. The successful candidate will quality check calculations and assessments to ensure accuracy and compliance with tax reductions. Day-to-day of the role: Quality checking approximately 10-15% of housing benefit calculations and assessments to ensure accuracy. Interpreting and verifying calculations and supporting documents such as payslips and pensions. Creating reports from checked data for senior leadership to analyse the effectiveness and accuracy of the assessment process. Working independently within a small team to manage and execute tasks efficiently. Required Skills & Qualifications: Minimum 5 years of experience as a Housing Revenue and Benefits Officer, or a solid understanding of the role with less experience. Proficient in using NEC or Northgate systems. Excellent IT skills and familiarity with relevant software and systems. Strong attention to detail with the ability to interpret and check calculations accurately. Understanding of benefits legislation, policies, and procedures. Ability to multitask and thrive in a fast-paced environment. Organised, thorough, and reliable with excellent filing skills. Patient and knowledgeable, with the ability to meet tight deadlines. Benefits: Competitive hourly rate. Flexible hybrid working arrangement.

Housing Revenue and Benefits Officer Job Type: Part-Time, Temporary (12 weeks) Hours: 18.5 per week (Flexible working hours) Hybrid Working: 1 day in the office (Thursday) and 2 days at home Start Date: June Location: Welwyn Garden City Salary: £19.88 - £20.88 per hour My client is currently seeking a Revenue and Benefits Officer, with solid experience in housing and benefits management. This role requires a thorough understanding of tax and business rates, as well as proficiency in NEC or Northgate systems. The successful candidate will quality check calculations and assessments to ensure accuracy and compliance with tax reductions. Day-to-day of the role: Quality checking approximately 10-15% of housing benefit calculations and assessments to ensure accuracy. Interpreting and verifying calculations and supporting documents such as payslips and pensions. Creating reports from checked data for senior leadership to analyse the effectiveness and accuracy of the assessment process. Working independently within a small team to manage and execute tasks efficiently. Required Skills & Qualifications: Minimum 5 years of experience as a Housing Revenue and Benefits Officer, or a solid understanding of the role with less experience. Proficient in using NEC or Northgate systems. Excellent IT skills and familiarity with relevant software and systems. Strong attention to detail with the ability to interpret and check calculations accurately. Understanding of benefits legislation, policies, and procedures. Ability to multitask and thrive in a fast-paced environment. Organised, thorough, and reliable with excellent filing skills. Patient and knowledgeable, with the ability to meet tight deadlines. Benefits: Competitive hourly rate. Flexible hybrid working arrangement.

Business Support Officer – Housing Adaptations & Grants Team 📍 Reading (Hybrid Working) 💰 £14.59 PAYE / £18.80 Umbrella per hour 🕒 Monday–Friday, 9:00am–5:00pm 📅 12-month contract | Immediate start 🔒 Enhanced DBS required About the Role We are seeking a highly organised and proactive Business Support Officer to join the Housing Adaptations & Grants Team within a local authority based in Reading. This is an excellent opportunity to contribute to a vital service that supports residents in maintaining safe and accessible homes. You will play a key role in ensuring the smooth operation of the service by providing technical and administrative support, assisting with customer enquiries, and maintaining accurate records and systems. Key Responsibilities Respond to emails, letters, and telephone enquiries, including triaging and directing requests appropriately Input and manage customer requests within the service database Provide written responses to customer enquiries using established templates and procedures Validate applications and support system housekeeping and data accuracy Generate reports for Freedom of Information requests and statistical returns Undertake general administrative duties such as scanning, filing, photocopying, and document preparation Liaise with external agencies to support housing adaptations and grant processes Assist with financial systems and data reporting as required About You We’re looking for someone who is: Experienced in administrative or business support roles (preferably within public sector or housing services) Highly organised with strong attention to detail Confident using databases and Microsoft Office systems Skilled in handling customer enquiries via phone and written communication Able to manage multiple tasks and work to deadlines A strong team player with a proactive and flexible approach Additional Information You will report directly to the Housing Adaptations & Grants Team Manager Hybrid working arrangement (office attendance required as part of the role) Candidates must be able to pass an enhanced DBS check Immediate availability is highly desirable