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Housing and Public Protection Business Improvement Manager

Salary

£36.65-39.99 , per hour , inc benefits

Location

Maidenhead, Berkshire, United Kingdom

Job type

Temporary

Sector

Other

Job ref

X3-1282433

Job posted

Posted 1 hour ago

A public sector organisation based in Maidenhead is seeking an experienced Business Improvement Manager to support their Housing and Public Protection service on an initial 3-month contract.

This is a key role within the senior management team, focused on driving service improvement, overseeing performance, and leading transformation activity across housing and public protection.

You will take ownership of business support functions, lead on performance and governance, and play a central role in improving service delivery and compliance.

This is an initial 3-month contract with an hourly rate of up to £39.99 per hour via an Umbrella company inside IR35 (PAYE rates also available). The role is based in Maidenhead with hybrid working available (1 or 2 days per week in the office).

Key Responsibilities

  • Lead and manage the Business Support, Performance, and Complaints functions
  • Drive and oversee service improvement and transformation initiatives, including ICT and systems projects
  • Oversee performance reporting, data analysis, and dashboard development
  • Manage complaints, FOIs, member enquiries, and statutory reviews
  • Ensure strong governance, policies, and operational procedures
  • Support legal appeals and Ombudsman responses where required
  • Monitor contracts and ensure delivery against budget and performance targets
  • Deputise for the Assistant Director as required

About You

We are looking for someone who can hit the ground running in a fast-paced environment.

You will have:

  • Proven experience in housing, public protection, or local authority services
  • Strong track record of driving service improvement and managing transformation projects
  • Experience managing teams, performance, and budgets
  • Excellent understanding of complaints handling, governance, and compliance
  • Strong analytical and reporting skills, with experience using performance data to drive decisions
  • Ability to operate at senior stakeholder level, including working with elected members

Apply now

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