Reed Business Support are delighted to be supporting a highly regarded manufacturing company based in Sheffield in their search for a helpdesk administrator. This role should be perfect for an individual with prior experience on a helpdesk or with a strong level of experience in facilities or property experience.
Duties and responsibilities:
To be the first point of contact for our internal clients, either via the phone or email
Log all works requests onto our in-house CRM and finance system
Manage both reactive and planned works through to completion
Liaise with contractors/suppliers to ensure completion of works
You’ll be perfect if:
You have excellent customer service skills
You have experience in a busy helpdesk/call centre environment
Are proficient in Microsoft Office (especially Excel and Outlook)
Have knowledge of property services/facilities management preferred, but not essential.
Benefits:
Competitive salary
Fantastic pension scheme
Onsite parking
Comprehensive benefits packaging including: Healthcare plan, discounts and vouchers
Christmas shutdown
25+ holidays excl. Bank Holidays
This role is entirely office based.
Working hours: Monday – Friday. 40 hours per week - Flexible hours. Occasional overtime available.
Believe all the above sound like you, feel free to get your application in now?