We are seeking an experienced and inspirational leader to take on the role of Head of Student Services, leading a high-performing team responsible for delivering outstanding support, safeguarding, and student life provision.
This is a pivotal senior position where you will shape and enhance the student experience, ensuring all learners feel supported, safe, and empowered to succeed throughout their studies.
This is a live-in role due to the seniority and operational nature of the position.
The post includes a 3–4 bedroom on-site property, with all utility costs covered
Key Responsibilities
As Head of Student Services, you will:
Lead and manage a broad range of student support services including safeguarding, welfare, residential provision, transport, and student life
Drive the delivery of an outstanding student experience, aligned to strategic objectives and continuous improvement
Act as a Deputy Designated Safeguarding Lead (DDSL), ensuring robust safeguarding practice and compliance
Oversee campus safety, security, and critical incident response, making timely operational decisions on student welfare matters
Lead on residential provision, ensuring high-quality accommodation, strong occupancy levels, and an excellent student experience
Promote a culture of belonging, inclusion, and positive behaviour across the student community
Use data and KPIs to monitor performance, improve outcomes, and maximise student success
Build strong relationships with internal teams, parents, and external partners to enhance support services and reputation
Lead and inspire teams, setting high standards and driving performance through effective line management
About You
We are looking for a candidate who can demonstrate:
Significant leadership experience within Further and/or Higher Education, particularly in student support or safeguarding
Strong knowledge of safeguarding legislation and the Prevent duty
Experience acting as a Designated or Deputy Safeguarding Lead
A proven track record of delivering a high-quality student experience and leading change and innovation
Excellent leadership and interpersonal skills, with the ability to influence, inspire and manage high-performing teams
The ability to analyse data and drive decision-making to improve outcomes
Strong organisational and operational management capability, including budget management and resource planning
What You’ll Bring
A passion for student wellbeing, safeguarding and success
The ability to create inclusive, engaging environments where students can thrive
Strategic thinking combined with hands-on operational delivery
Additional Information
This role includes participation in an on-site duty management rota, including occasional out-of-hours responsibilities
The successful candidate will be required to undergo an enhanced DBS check due to the nature of the role