Head of IT

IT Support Technician Hourly Rate: £19.26 PAYE or £24.55 Umbrella Location: London Job Type: Contract (3 months) Working Hours: Full-time, 5 days onsite We are seeking an IT Support Technician for a 3-month contract based in London. This role involves providing second-line support, including hardware fixes and staff support, in a dynamic environment. Day-to-day of the role: Troubleshoot and resolve hardware and software issues for Windows-based systems. Provide direct support to staff, ensuring efficient operation of IT resources. Manage system setups and configurations using Microsoft Intune. Maintain and update IT documentation and system logs. Collaborate with the IT team to enhance system performance and provide solutions to IT-related problems. Required Skills & Qualifications: Proven experience in a second-line IT support role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Experience with hardware troubleshooting and repair. Familiarity with Microsoft Intune for device management. Excellent problem-solving skills and ability to work under pressure. Good communication and interpersonal skills. To apply for this IT Support Technician position, please submit your CV

Overview We are recruiting an experienced Project Manager to support the delivery of complex Defence and National Security programmes. Reporting to a Programme Manager, you will lead medium to high complexity transition and transformation projects, ensuring delivery across scope, cost, risk, and stakeholder engagement. DV Clearance essential. Location : Basingstoke - full time on-site. You will join a large, high-performing delivery function focused on delivering critical services and driving meaningful outcomes for Defence customers. Key Responsibilities Define project scope, requirements, and objectives Manage governance and agreement with Project Boards and stakeholders Deliver projects end-to-end, including acceptance, handover, and closure Ensure compliance with project methodologies and controls Track and report on KPIs, progress, and risks Manage financials, forecasting, and cost control aligned to P&L Lead risk management and ensure mitigation plans are in place Coordinate project teams and resolve delivery issues Ensure milestone sign-off and support commercial/invoicing processes Key Experience Experience delivering complex projects within Defence, Government, or secure environments Strong background in transition and transformation programmes Proven ability in financial management and governance Confident managing senior stakeholders in complex settings Knowledge of structured delivery frameworks (e.g. PRINCE2, MSP, Agile)

AI Consultant Liverpool/Remote (Occasional workshops) £700–£745 per day (Inside) 3 months + We’re supporting a leading public sector organisation on a high-impact AI engagement to transform how critical guidance and policy documents are created, reviewed, and maintained. Currently, only a small number of documents are reviewed annually. This role will explore how AI can significantly increase the speed, scale, and consistency of that process. This is a hands-on, outcome-driven assignment focused on rapid prototyping and proof-of-concept delivery, using tools such as M365 Copilot and Azure OpenAI to improve document workflows. This is not a pure development role. We’re looking for someone who can apply and exploit AI tools to solve real business problems. Key Responsibilities: Assess current document and guidance processes Identify opportunities to apply AI across document-heavy workflows Build prototypes for: Document review and summarisation Identifying inconsistencies and outdated content Drafting and redrafting content Metadata extraction and classification Develop repeatable approaches (e.g. prompt frameworks) Provide a clear implementation roadmap, including governance and risks Deliver final outputs, recommendations, and reusable templates Skills/Experience: Strong experience applying AI / LLMs in document-heavy or unstructured data environments Hands-on expertise with M365 Copilot, Azure OpenAI, or similar tools Ability to design and build light‑weight prototypes, including prompt engineering, workflow automation, and document‑processing pipelines Experience working with sensitive information and responsible AI governance Strong analytical skills, including ability to identify patterns, inconsistencies, and optimisation opportunities Experience delivering short‑term, outcome‑based consultancy Ability to translate technical concepts into accessible language Strong facilitation and presentation skills for demos and workshops Confident working independently and engaging with senior stakeholders

Job Title: Technical IT Operations Manager Location: North Yorkshire Salary: £60,000 – £65,000 + benefits Type: Full-time, Permanent Overview We are seeking a hands-on Technical IT Operations Manager to join a global organisation based in North Yorkshire. This is a key leadership role responsible for the day-to-day running of a busy IT department while also shaping and delivering the IT roadmap. The successful candidate will combine strong hands-on technical expertise (Azure / Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment. Key Responsibilities IT Operations & Service Delivery Oversee the daily operations of the IT department, ensuring high availability and performance of systems and services Manage IT support, infrastructure, and service delivery across the organisation Ensure SLAs and KPIs are met, driving continuous improvement in service quality Act as an escalation point for complex technical issues Technical Leadership Remain hands-on with core technologies, particularly Azure and Microsoft 365 Provide technical guidance across infrastructure, cloud services, and security Lead on troubleshooting, system optimisation, and architecture decisions Ensure robust cybersecurity and compliance practices are in place Strategy & Road mapping Own and deliver the IT roadmap, aligning technology with business objectives Identify opportunities for innovation, automation, and efficiency improvements Lead IT projects, including cloud migrations, system upgrades, and integrations Manage budgets, vendors, and third-party relationships Team Leadership Lead, mentor, and develop an IT team within a busy operational environment Foster a proactive, customer-focused IT culture Support recruitment, performance management, and career development Key Skills & Experience Technical Expertise Strong hands-on experience with: Microsoft Azure (IaaS, PaaS, networking, governance) Microsoft 365 (Exchange Online, SharePoint, Teams, Intune) Solid understanding of: Windows Server & Active Directory Networking (firewalls, VPNs, routing) Cybersecurity and best practices Experience with cloud migrations and hybrid environments Leadership & Operations Proven experience managing IT operations in a fast-paced / global organisation Experience running a busy IT service function with multiple priorities Strong stakeholder management and communication skills Demonstrable experience delivering IT strategies and roadmaps Desirable Experience Experience in multi-site or international environments ITIL or similar service management frameworks Knowledge of automation / DevOps practices Experience managing IT budgets and vendor contracts Personal Attributes Hands-on, proactive, and solutions-driven Strong leadership presence with the ability to inspire teams Comfortable working both strategically and operationally Excellent problem-solving and decision-making skills What’s on Offer Competitive salary of £60,000 – £65,000 Opportunity to shape IT strategy within a global organisation A varied role combining technical, operational, and strategic responsibilities Supportive and collaborative working environment

We’re looking for a mid-level .NET Developer to join a growing team building a greenfield application within a tech-for-good organisation. This is an exciting opportunity to shape a product from the ground up while contributing to meaningful, purpose-driven work that has a positive societal impact. Working as part of a collaborative, forward-thinking engineering team, you’ll help design and deliver scalable, modern solutions using .NET and microservices architecture. Key Responsibilities Design, develop, and maintain high-quality applications using C# and .NET Contribute to the architecture and development of a microservices-based system Apply strong object-oriented programming principles, including polymorphism and clean code practices Help build and optimise infrastructure-as-code (IaC) environments Work closely with DevOps practices, including CI/CD pipelines Collaborate with cross-functional teams to define and deliver features Contribute to technical decisions in a greenfield environment Ensure code quality through testing, reviews, and best practices Required Skills & Experience Solid experience developing with C# and modern .NET (Core / .NET 6+) Strong understanding of microservices architecture Good knowledge of object-oriented programming principles, particularly polymorphism Experience with databases (SQL and/or NoSQL) Exposure to infrastructure as code (e.g., Terraform, ARM, Bicep, or similar) Experience with CI/CD pipelines (e.g., Azure DevOps, GitHub Actions, Jenkins) Comfortable working in agile development environments Desirable Skills Experience working on greenfield projects Cloud platform experience (e.g., Azure, AWS) Knowledge of containerisation (Docker / Kubernetes) Passion or interest in tech-for-good initiatives Benefits Hybrid working: 3 days in office North of Newcastle (free parking) , 2 days from home Flexible working hours and strong work-life balance 28 days holiday + bank holidays 12% employer pension contribution Opportunity to work on a purpose-driven product with real-world impact Collaborative, inclusive, and modern working environment Why Join? This role offers the chance to work on a meaningful greenfield project, influence technical direction, and be part of a team that genuinely cares about both technology and impact. If you’re looking for flexibility, autonomy, and purpose in your next role, this could be the perfect fit.

Senior IT Engineer Annual Salary: To be discussed Location: Banbridge, BT32 (Hybrid working available) Job Type: Full-time, Permanent Join Northern Ireland’s largest independently owned pharmacy chain as a Senior IT Engineer. This pivotal role involves leading the design, implementation, and support of IT infrastructure, networks, cloud platforms, and cybersecurity across our retail and FMCG operations. You will be at the forefront of driving digital transformation, enhancing operational efficiency, and fostering innovation through cutting-edge technologies. Day-to-day of the role: Retail & FMCG Infrastructure: Design and maintain resilient infrastructure supporting POS systems, ERP platforms, and warehouse management systems. Ensure high availability of critical retail operations systems, including store connectivity and inventory systems. Support the integration of IoT devices and smart technologies in alignment with Industry 4.0 initiatives. Networking: Oversee WAN/LAN architecture across retail stores, warehouses, and head office. Implement secure and scalable network solutions including SD-WAN, MPLS, and VPNs. Monitor and optimise network performance to support real-time transactions and logistics. Cloud & Microsoft 365: Lead cloud migration and optimisation projects using platforms like Azure, AWS, or GCP. Manage hybrid cloud environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity through effective disaster recovery planning. Collaboration & Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years of experience in IT engineering, preferably within retail or FMCG environments. Strong understanding of retail systems (POS, ERP, WMS) and their infrastructure needs. Proficiency in networking (Cisco, Fortinet), cloud platforms (Azure/AWS), and virtualization (VMware/Hyper-V). Hands-on experience with Microsoft 365 administration and security. Familiarity with AI tools and Industry 4.0 technologies. Experience with cybersecurity frameworks and compliance standards (PCI-DSS, ISO 27001). Scripting and automation skills (PowerShell, Python, Power Automate). Excellent interpersonal and communication skills. Ability to work independently and as part of a team, manage time effectively, and meet deadlines. Benefits: Competitive salary and benefits package. Hybrid working options. Opportunities for professional development and certifications. Engaging and innovative work environment. To apply for this Senior IT Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Senior IT Engineer Annual Salary: To be discussed Location: Banbridge, BT32 (Hybrid working available) Job Type: Full-time, Permanent Join Northern Ireland’s largest independently owned pharmacy chain as a Senior IT Engineer. This pivotal role involves leading the design, implementation, and support of IT infrastructure, networks, cloud platforms, and cybersecurity across our retail and FMCG operations. You will be at the forefront of driving digital transformation, enhancing operational efficiency, and fostering innovation through cutting-edge technologies. Day-to-day of the role: Retail & FMCG Infrastructure: Design and maintain resilient infrastructure supporting POS systems, ERP platforms, and warehouse management systems. Ensure high availability of critical retail operations systems, including store connectivity and inventory systems. Support the integration of IoT devices and smart technologies in alignment with Industry 4.0 initiatives. Networking: Oversee WAN/LAN architecture across retail stores, warehouses, and head office. Implement secure and scalable network solutions including SD-WAN, MPLS, and VPNs. Monitor and optimise network performance to support real-time transactions and logistics. Cloud & Microsoft 365: Lead cloud migration and optimisation projects using platforms like Azure, AWS, or GCP. Manage hybrid cloud environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity through effective disaster recovery planning. Collaboration & Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years of experience in IT engineering, preferably within retail or FMCG environments. Strong understanding of retail systems (POS, ERP, WMS) and their infrastructure needs. Proficiency in networking (Cisco, Fortinet), cloud platforms (Azure/AWS), and virtualization (VMware/Hyper-V). Hands-on experience with Microsoft 365 administration and security. Familiarity with AI tools and Industry 4.0 technologies. Experience with cybersecurity frameworks and compliance standards (PCI-DSS, ISO 27001). Scripting and automation skills (PowerShell, Python, Power Automate). Excellent interpersonal and communication skills. Ability to work independently and as part of a team, manage time effectively, and meet deadlines. Benefits: Competitive salary and benefits package. Hybrid working options. Opportunities for professional development and certifications. Engaging and innovative work environment. To apply for this Senior IT Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Senior Intelligence Analyst – Children’s Services £42,839 - £47,181 per annum + great benefits Hybrid with 1 day per week on-site in Greater Manchester Join a high-performing team within the Children & Young People’s Directorate, where data and intelligence are central to shaping strategic decision-making, service delivery, and organisational priorities. As a Senior Intelligence Analyst, you will play a pivotal role in transforming complex data into actionable insight, influencing policy, strategy, and operational improvement across Children’s Services. Working closely with senior stakeholders, you will act as a trusted advisor, ensuring that intelligence and evidence underpin key decisions and drive better outcomes for children and families. Key Responsibilities Lead the analysis and interpretation of complex datasets, providing high-quality insight to inform strategic decision-making, identify emerging trends, and highlight areas of risk and opportunity across Children’s Services. Design and deliver advanced reporting outputs, including dashboards, forecasts, briefings, and presentations, tailored to a wide range of stakeholders, from operational teams to senior leadership. Champion data-driven decision-making, developing tools, frameworks, and guidance that embed evidence-based practice across the organisation. Oversee the effective use of Business Intelligence systems, ensuring data is accurately captured, validated, analysed, and presented to a high standard, supporting key performance and statutory reporting requirements. Build and maintain strong stakeholder relationships, acting as a key point of expertise and providing strategic advice on data, intelligence, and insight to both internal teams and external partners. Ensure compliance with statutory data returns and regulatory requirements, providing robust, audit-ready evidence to support inspections, peer reviews, and external scrutiny. Support continuous service improvement, proactively identifying opportunities to enhance data quality, reporting processes, and analytical capabilities across the Directorate. Required Skills & Qualifications: Proven experience in data analysis, with the ability to interpret and derive meaningful insights from children’s or adult social care datasets to support decision-making and service improvement. Practical experience with social care case management systems, ideally Mosaic; experience with Liquidlogic (LCS/EHM) or CareFirst will also be considered. Advanced analytical and technical skills, including proficiency in SQL and Excel, alongside experience using data visualisation tools (e.g. Power BI, Tableau) and/or GIS systems to present complex data clearly. Strong stakeholder engagement skills, with a demonstrable ability to build effective working relationships across all organisational levels and communicate insights through a variety of formats (reports, dashboards, briefings, presentations). Sound knowledge of statutory reporting requirements and data collections, with an understanding of key policy areas impacting Children’s Services and wider local government. Excellent communication skills, both written and verbal, with the ability to translate complex data into clear, concise, and actionable insights for both technical and non-technical audiences. In the first instance please submit your CV.

Digital Service Asset and Configuration Management Technician Location: Chelmsford (East of England) Working Pattern: Full-time, on-site, 37.5 hours Contract: Contract Pay rate Pay: £16.40 per hour - PAYE Overview Our client is seeking a Digital Service Asset & Configuration Management (SACM) Technician to support the delivery and maintenance of critical IT services across a multi-site environment. This is a hands-on, hardware-focused role where you’ll play a key part in managing IT asset lifecycles, maintaining configuration accuracy, and delivering high-quality second-line support to end users. Key Responsibilities Asset & Configuration Management Manage the full lifecycle of IT assets (procurement through to secure disposal) Maintain and ensure accuracy of the CMDB Conduct regular asset audits and resolve discrepancies Monitor asset performance and recommend improvements Ensure compliance with software licensing and regulatory requirements Manage stock levels of IT hardware, software, and peripherals Technical Support & Service Delivery Provide second-line support for devices, software, and peripherals Troubleshoot, diagnose, and resolve technical issues Support hardware and software deployments (laptops, desktops, mobile devices) Assist with project-based rollouts and integrations Deliver AV setup and ongoing maintenance where required Maintain accurate records within ITSM tools and meet SLA/KPI targets Collaboration & Stakeholder Engagement Work closely with internal IT teams, procurement, and external suppliers Support service desk operations during peak demand Provide user training and guidance on IT equipment and processes Contribute to continuous improvement and best practice adoption Compliance & Reporting Produce reports on asset performance and lifecycle management Support audit activity and maintain documentation Ensure adherence to ITIL practices and governance standards Requirements Proven experience in IT asset management and second-line support Strong understanding of SACM / ITIL frameworks Experience with CMDB, ITSM, and MDM tools Knowledge of hardware deployment, troubleshooting, and lifecycle processes Ability to work across multiple sites (full UK driving licence required) Strong communication and stakeholder engagement skills Additional Information Fully site-based role with travel between locations Participation in on-call rota required Involves physical tasks (e.g. equipment installation, manual handling) Opportunity to contribute to ongoing service improvements and project work

German Speaking IT Shared Services Consultant Salary: £40,000 – £60,000 per annum Location: UK based - fully remote Language Requirement: Fluent German (Essential) The Opportunity German-speaking Mid-Level IT Consultant required to join a growing team in a fully remote capacity. This is a fantastic opportunity to support IT transformation and projects across the full lifecycle and contribute to IT service transitions. If you have strong experience in IT operations, IT service delivery, or enterprise systems environments and a proven background in n IT transformation and/or transition projects this role offers genuine variety, impact and career progression What you'll be doing: IT Transformation & Transition Delivery Support IT transformation and transition projects across the full lifecycle: assessment, design, and implementation. Contribute to IT service transitions, including application and process migration, knowledge transfer, and stabilisation IT Assessment & Analysis Support IT assessments across infrastructure, enterprise systems, and service delivery models. Map enterprise applications, integrations, and service processes. GBS & Operating Model Design Support the design and implementation of IT operating models within GBS and Shared Services environments. Contribute to process standardisation and service optimisation initiatives. Project & Programme Support Support project governance, planning, and tracking across IT transformation initiatives. Manage deliverables, timelines, risks, and dependencies within assigned workstreams. Stakeholder Engagement Work with stakeholders across HR, Finance, Procurement, and IT teams. Support client workshops, communications, and alignment throughout transformation programmes. Documentation & Continuous Contribute to transformation documentation, business analysis, and reporting. Identify opportunities for process improvements, automation, and optimisation. What We’re Looking For ✅ Fluent German – essential ✅ Proven experience in IT Operations, IT Service Delivery or enterprise systems environments ✅ Proven experience in IT transformation and/or transition projects ✅ Strong project delivery experience ✅ An understanding of enterprise applications, integrations and IT service management (ITSM) ✅ Experience with GBS or Shared Services models