Emergency Call Handler

Job overview Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts 7am-7pm and 7pm-7am. This role is initially on a temporary basis with a view to go permanent after about 6 months. They will accept full and part time applications, but you be free to cover any of the suggested shifts. Training will take place from Monday to Friday, 8am to 4pm and within this time you must have no annual leave in the first 4 weeks of training. Pay Rates: Pre-12-week rates: Weekdays pay rate @ £12.71 per hour Nights & Saturdays pay rate @ £17.16 per hour Sundays & Public Holidays pay rate @ £21.48 per hour Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required. All of the instructions and advice you will be giving to callers/patients is managed through a triage tool, it is intuitive and will present to you at the right time. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Main duties of the job Answer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisation Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. Working for our organisation Person specification Qualifications Essential criteria 4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience. Skills & Knowledge Essential criteria Effective verbal and written communication skills Work on own initiative Prioritise and undertake numerous tasks simultaneously Remain calm under pressure Work as part of a high performance team Personal Attributes Essential criteria High standards of personal professionalism Determination to meet targets Ability to judge priorities when dealing with emergency situations Willingness to learn Empathy and compassion For more information about the client or the role please do call the Norwich office of Reed on 01603 616190

Job overview Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts 7am-7pm and 7pm-7am. This role is initially on a temporary basis with a view to go permanent after about 6 months. They will accept full and part time applications, but you be free to cover any of the suggested shifts. Training will take place from Monday to Friday, 8am to 4pm and within this time you must have no annual leave in the first 4 weeks of training. Pay Rates: Pre-12-week rates: Weekdays pay rate @ £12.71 per hour Nights & Saturdays pay rate @ £17.16 per hour Sundays & Public Holidays pay rate @ £21.48 per hour Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required. All of the instructions and advice you will be giving to callers/patients is managed through a triage tool, it is intuitive and will present to you at the right time. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Main duties of the job Answer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisation Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. Working for our organisation Person specification Qualifications Essential criteria 4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience. Skills & Knowledge Essential criteria Effective verbal and written communication skills Work on own initiative Prioritise and undertake numerous tasks simultaneously Remain calm under pressure Work as part of a high performance team Personal Attributes Essential criteria High standards of personal professionalism Determination to meet targets Ability to judge priorities when dealing with emergency situations Willingness to learn Empathy and compassion For more information about the client or the role please do call the Norwich office of Reed on 01603 616190

Job overview Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts 7am-7pm and 7pm-7am. This role is initially on a temporary basis with a view to go permanent after about 6 months. They will accept full and part time applications, but you be free to cover any of the suggested shifts. Training will take place from Monday to Friday, 8am to 4pm and within this time you must have no annual leave in the first 4 weeks of training. Pay Rates: Pre-12-week rates: Weekdays pay rate @ £12.71 per hour Nights & Saturdays pay rate @ £17.16 per hour Sundays & Public Holidays pay rate @ £21.48 per hour Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required. All of the instructions and advice you will be giving to callers/patients is managed through a triage tool, it is intuitive and will present to you at the right time. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Main duties of the job Answer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisation Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. Working for our organisation Person specification Qualifications Essential criteria 4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience. Skills & Knowledge Essential criteria Effective verbal and written communication skills Work on own initiative Prioritise and undertake numerous tasks simultaneously Remain calm under pressure Work as part of a high performance team Personal Attributes Essential criteria High standards of personal professionalism Determination to meet targets Ability to judge priorities when dealing with emergency situations Willingness to learn Empathy and compassion For more information about the client or the role please do call the Norwich office of Reed on 01603 616190

Business Support Officer (Housing Adaptations & Grants) Location: Berkshire Contract: 12-Month Fixed Term Contract Salary: £14.59 per hour About the Role We are seeking a motivated and organised Business Support Officer to join the Housing Adaptations & Grants Team on a 12-month fixed-term contract for a Local Authority in Berkshire. This is an excellent opportunity to play a key role in supporting the delivery of essential housing services that make a real difference to the community. You will provide efficient administrative, technical, and customer-focused support to ensure the smooth running of the service. Key Responsibilities Respond to customer enquiries via email, telephone, and written correspondence Input and maintain accurate data on service databases Process customer applications, ensuring validation and completeness Generate reports and assist with Freedom of Information and statistical requests Manage shared mailboxes and allocate enquiries appropriately Support financial processes, including processing invoices and related documentation Arrange meetings, prepare agendas, and take meeting minutes when required Maintain electronic and physical records, including scanning, filing, and document management Liaise with internal departments and external agencies to support service delivery Assist with updating website content and maintaining accurate information Ensure compliance with Data Protection, confidentiality, and council policies Provide cover and support across the wider business support team when required About You We are looking for an individual who has: Strong administrative and organisational skills Excellent communication skills (both written and verbal) Experience working in a customer-facing or administrative role Good attention to detail and accuracy in data entry Ability to manage and prioritise workloads effectively Experience using IT systems, databases, and Microsoft Office An understanding of confidentiality and data protection principles A proactive and flexible approach to teamwork Have the expertise and experience? Apply Now!! Alternatively contact Muzna Naqvi at Reed Reading office

Business Support Officer (Housing Adaptations & Grants) Location: Berkshire Contract: 12-Month Fixed Term Contract Salary: £14.59 per hour About the Role We are seeking a motivated and organised Business Support Officer to join the Housing Adaptations & Grants Team on a 12-month fixed-term contract for a Local Authority in Berkshire. This is an excellent opportunity to play a key role in supporting the delivery of essential housing services that make a real difference to the community. You will provide efficient administrative, technical, and customer-focused support to ensure the smooth running of the service. Key Responsibilities Respond to customer enquiries via email, telephone, and written correspondence Input and maintain accurate data on service databases Process customer applications, ensuring validation and completeness Generate reports and assist with Freedom of Information and statistical requests Manage shared mailboxes and allocate enquiries appropriately Support financial processes, including processing invoices and related documentation Arrange meetings, prepare agendas, and take meeting minutes when required Maintain electronic and physical records, including scanning, filing, and document management Liaise with internal departments and external agencies to support service delivery Assist with updating website content and maintaining accurate information Ensure compliance with Data Protection, confidentiality, and council policies Provide cover and support across the wider business support team when required About You We are looking for an individual who has: Strong administrative and organisational skills Excellent communication skills (both written and verbal) Experience working in a customer-facing or administrative role Good attention to detail and accuracy in data entry Ability to manage and prioritise workloads effectively Experience using IT systems, databases, and Microsoft Office An understanding of confidentiality and data protection principles A proactive and flexible approach to teamwork Have the expertise and experience? Apply Now!! Alternatively contact Muzna Naqvi at Reed Reading office

Customer Service Administrator Temporary – 3 to 6 months with a chance of going permanent. Location: North Liverpool Salary: £12.71 per hour plus holiday pay – rising after probation. We are seeking a Customer Service Administrator to join a growing and busy retailer. Our client are a friendly and very professional outfit, offering great training, development opportunities and more. This role offers an immediate start and is a temp role of 3-6 months, however may be a chance of something more permanent. If you are organised, possess strong administrative skills, good customer service skills, and can start immediately, this could be the perfect role for you. If you have any interest, experience or qualifications in marketing this would be a benefit as there may be opportunity for something more creative such as social media and web design further into the role. Day-to-day of the role: Answering emails and providing excellent customer service online. Taking calls and handling general enquiries. Processing returns and inputting client details into the system. Working with the company database and spreadsheets as required. Required Skills & Qualifications: Proven administration skills and experience. Good IT skills and the ability to quickly learn new systems. Strong organisational skills. Ability to work effectively both independently and as part of a team. Availability to work 5 days a week, Monday to Friday 8.30am-5pm Benefits: Onsite parking available. Opportunity to transition to a permanent role. Be part of a friendly and expanding team.

Reed Business Support are delighted to be supporting a highly regarded manufacturing company based in Sheffield in their search for a helpdesk administrator. This role should be perfect for an individual with prior experience on a helpdesk or with a strong level of experience in facilities or property experience. Duties and responsibilities: To be the first point of contact for our internal clients, either via the phone or email Log all works requests onto our in-house CRM and finance system Manage both reactive and planned works through to completion Liaise with contractors/suppliers to ensure completion of works You’ll be perfect if: You have excellent customer service skills You have experience in a busy helpdesk/call centre environment Are proficient in Microsoft Office (especially Excel and Outlook) Have knowledge of property services/facilities management preferred, but not essential. Benefits: Competitive salary Fantastic pension scheme Onsite parking Comprehensive benefits packaging including: Healthcare plan, discounts and vouchers Christmas shutdown 25+ holidays excl. Bank Holidays This role is entirely office based. Working hours: Monday – Friday. 40 hours per week - Flexible hours. Occasional overtime available. Believe all the above sound like you, feel free to get your application in now?

Reed Business Support are delighted to be supporting a highly regarded manufacturing company based in Sheffield in their search for a helpdesk administrator. This role should be perfect for an individual with prior experience on a helpdesk or with a strong level of experience in facilities or property experience. Duties and responsibilities: To be the first point of contact for our internal clients, either via the phone or email Log all works requests onto our in-house CRM and finance system Manage both reactive and planned works through to completion Liaise with contractors/suppliers to ensure completion of works You’ll be perfect if: You have excellent customer service skills You have experience in a busy helpdesk/call centre environment Are proficient in Microsoft Office (especially Excel and Outlook) Have knowledge of property services/facilities management preferred, but not essential. Benefits: Competitive salary Fantastic pension scheme Onsite parking Comprehensive benefits packaging including: Healthcare plan, discounts and vouchers Christmas shutdown 25+ holidays excl. Bank Holidays This role is entirely office based. Working hours: Monday – Friday. 40 hours per week - Flexible hours. Occasional overtime available. Believe all the above sound like you, feel free to get your application in now?

Key Accounts Coordinator Location: High Wycombe Salary: £28,000 Immediate start available – apply now! We’re recruiting for a Key Accounts Coordinator to join a busy, fast-paced environment in High Wycombe. This is a great opportunity for someone with strong admin or customer service experience looking for a varied, hands-on role. The Role Coordinate bookings and support service delivery Liaise with customers, engineers, and internal teams Update systems, track jobs, and ensure SLAs are met Maintain accurate records and support reporting What We’re Looking For Admin, coordination, or customer service experience Strong organisation and communication skills Able to work in a fast-paced, deadline-driven environment Good IT skills (Excel, Outlook, systems) What’s On Offer £28,000 salary Immediate interviews Stable, full-time position Supportive team environment Apply Now We’re actively shortlisting – apply today to be contacted within 24–48 hours.

Sales Order Processing Administrator Location: Near Stowmarket, Suffolk Job Type: Full-time - Office based Salary: £26,000 to £28,000 DOE Our client is a long-established family business with a rich history dating back to 1911. We are one of the few UK poultry businesses that operate our own farms, processing facility, and distribution network We are currently seeking an experienced and reliable Sales Order Processing Administrator to join our small, friendly team in a role that combines accounts responsibilities with customer contact and sales order processing. Day-to-day of the role: Administration & Customer Support: Answering incoming telephone calls. Responding to accounts-related emails. Contacting customers to take orders. Recording orders accurately on the Sales Order Processing (SOP) system. Entering supplier invoices. Paying suppliers. Reconciling customer payments. Managing credit control. Processing credit notes. Conducting bank and credit card reconciliations. Required Skills & Qualifications: Previous experience using Sage Accounts is essential. Strong attention to detail and good organisational skills. Confident communicator with a friendly, professional telephone manner. Ability to work independently within a small team. Training will be provided on our Sales Order Processing (SOP) system. Benefits: Be part of a long-standing, respected family business. Stable, permanent role with consistent hours. Friendly, down-to-earth working environment. Opportunity to play a key role in a vertically integrated business. 28 days holiday per year (including bank holidays), with additional considerations around seasonal demand. Working Hours: Monday – Thursday: 8:30am – 5:00pm Friday: 9:00am – 1:30pm 5 days per week To apply for this Sales Order Processing Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team. Email your CV to Andrea Cureton – Andrea.cureton@reed.com