Join our team as a DVC Sports Duty Officer, where you will be pivotal in managing the day-to-day operations of our sports facilities. This role is ideal for someone with a passion for sports and a commitment to excellent customer service, ensuring health and safety compliance, and efficient facility operations.
Day-to-day of the role:
Oversee the daily operation of sports facilities during allocated shifts.
Ensure adherence to all health and safety procedures and policies.
Supervise staff, including allocation of duties and monitoring performance.
Provide first-rate customer service and act as the first point of contact for facility users.
Handle customer queries, issues, and complaints professionally.
Conduct regular facility checks to ensure cleanliness, safety, and functionality.
Support the setup and delivery of sports activities, events, and bookings.
Maintain accurate records, including incident and accident reports.
Manage the safe storage, maintenance, and readiness of all equipment.
Assist with opening and closing procedures, ensuring the security of the premises.
Required Skills & Qualifications:
Proven experience in a sports, leisure, or customer-facing environment.
Strong understanding of health and safety practices.
Excellent communication and interpersonal skills.
Ability to work both independently and as part of a team.
Flexible approach to working hours, including availability for evenings and weekends.
Desirable:
First Aid qualification.
National Pool Lifeguard Qualification (NPLQ) or equivalent.
Experience in supervising staff or managing a facility.
Skills and Competencies:
Strong organisational and problem-solving skills.
Ability to remain calm under pressure.
High level of customer focus.
Meticulous attention to detail and commitment to maintaining standards.
Additional Information:
The role may involve shift work, including evenings and weekends.
Opportunities for training and development may be provided.
Candidates may be required to undergo relevant background checks.