We are seeking a commercially driven and patient-focused Treatment Coordinator to join a busy, high-performing private healthcare practice.
This role is ideal for someone who combines strong sales ability with emotional intelligence, delivering an outstanding patient experience while confidently guiding individuals through their treatment journey.
Key Responsibilities
Act as the first point of contact for new patient enquiries (phone, email, online, and in-person)
Build rapport quickly, understanding patient needs and recommending suitable treatment options
Conduct consultations (face-to-face and virtual), explaining treatment plans, fees, and finance options clearly
Proactively follow up on leads, treatment plans, and outstanding cases to drive conversion
Support patients throughout their full journey, ensuring continuity and a high level of care
Work closely with clinicians to translate treatment plans into personalised patient pathways
Take ownership of KPIs, revenue targets, and conversion rates
Maintain accurate CRM records and manage finance pipelines (including direct debits and applications)
Contribute to overall business growth and patient experience improvements
Provide front-of-house support when required
Requirements
Essential
Minimum 3 years’ experience in sales or business development
Previous experience within healthcare
Strong communication skills with the ability to build trust quickly
Confidence discussing treatment plans and finance options
Experience working with KPIs, targets, and conversion metrics
Highly Desirable
Previous experience as a Treatment Coordinator (TCO)
Background in private healthcare or dental settings
Experience in high-value or consultative sales environments
Familiarity with practice management or CRM systems
Key Skills & Attributes
Excellent interpersonal and communication skills
Ability to handle objections and sensitive conversations with empathy
Strong commercial awareness and understanding of conversion drivers
Highly organised with strong attention to detail
Team player with the ability to coordinate effectively with clinical staff