Customer Services Representative

Minute taker / Administrator Job Type: Office-based, Full-time, Temporary Contract Location: Castleford, Wakefield, WF10 Salary: £13.26 PAYE per hour We are seeking a dedicated Administrator to join our Safeguarding and Reviewing Unit Administration Team within the Children and Young People’s Service. This role offers the opportunity to provide essential support in a dynamic and sensitive environment, where your efforts directly contribute to the wellbeing and safety of children and young people. Day-to-day of the role: Provide comprehensive administrative support to the Child Protection Conference Chairs. Operate effectively in a fast-paced environment, using your own initiative and as part of a team. Perform live minute-taking at conferences and distribute the minutes to attendees post-event. Manage electronic diaries, send out meeting invitations, and handle data input using Microsoft Office and our dedicated social care recording system. Deal with enquiries from the public and internal/external professionals both on the telephone and face-to-face, handling highly sensitive and emotive information. Required Skills & Qualifications: Proven experience in a similar administrative role, ideally within a child protection or social services setting. Strong communication and organisational skills. Knowledge and understanding of business administration systems and procedures. Experience communicating confidently with staff at various levels, partners, and the public. Understanding of data protection, confidentiality, and information security principles. Ability to handle sensitive and confidential information related to the abuse and injuries of children and young people. Benefits: Access to a dedicated consultant for ongoing support. Secure and easy-to-use online timesheet system. Self-service portal for managing holiday requests, payslips, and other employment documents. Access to free training, discount clubs, healthcare options, and Reed rewards. Inclusion in pension schemes, paid holiday schemes, and maternity benefits. Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs. To apply for this Administrator position, please submit your CV detailing your relevant experience today!

Information Governance Officer Hourly Rate: £13.69 Location: Hybrid Job Type: Full-time, Temporary We are seeking an Information Governance Officer to join a Corporate Information Governance Team within a public sector organisation. This role is crucial for ensuring compliance with information governance standards, including relevant legislation and policies. The ideal candidate will have technical knowledge and experience in handling Freedom of Information and Data Protection matters, as well as complex subject access requests. Day-to-day of the role: Support the Corporate Information Governance Team in ensuring legislative compliance with Information Commissioner standards and evidencing that compliance. Assist in managing Freedom of Information, Data Protection, Information Security, and Records/Archives Management functions within the organisation. Ensure the secure and efficient archiving of information. Lead on Data Subject Access Requests, preparing and redacting information as required by Data Protection legislation using an electronic redaction system. Handle CCTV Data Subject Access Requests, preparing and releasing footage in accordance with Data Protection legislation. Coordinate responses to general data protection enquiries, including the administration and preparation of information for relevant authority and police viewings. Required Skills & Qualifications: Proven experience in Freedom of Information and Data Protection roles. Strong competency in communications and data analysis. Ability to work under pressure and meet tight deadlines. Excellent team working skills and a strong customer focus. Knowledge of information systems relating to public sector social care records. Understanding of information rights legislation, including Data Protection and Freedom of Information. Familiarity with records/archives management practices and general information security and governance practices. Excellent organisational skills and attention to detail. Benefits: Access to a dedicated consultant for ongoing support. Secure, user-friendly online system for timesheet management. Self-service portal for holiday requests, payslips, and employment documents. Access to free training, discount clubs, healthcare options, and reward schemes. Inclusion in pension schemes, paid holiday arrangements, and maternity benefits. Opportunities to work with a range of leading UK employers across the public and private sectors. To apply for this Information Governance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Temporary Receptionist Hours: 9:00am – 6:00pm (Monday to Friday) Location: Gloucestershire Contract: Temporary –circa 3 months Pay rate: £12.71 per hour Reed are seeking a reliable and professional Temporary Receptionist to support our client's front-of-house operations for a 3-month period. This role is the first point of contact for visitors, so excellent communication skills and a personable, organised approach are essential. Key Responsibilities Greet and welcome visitors in a friendly and professional manner Answer, screen, and direct incoming calls promptly Manage the reception area, ensuring it is tidy and presentable at all times Schedule and coordinate meeting rooms and appointments Provide administrative support, including filing, and document preparation Assist with office coordination tasks such as ordering supplies Maintain visitor logs and comply with health & safety procedures Requirements Previous experience in a customer service/reception environment Strong communication and interpersonal skills Excellent organisational skills with the ability to multitask Proficient in Microsoft Office (Word, Outlook, Excel) Reliable, punctual, and able to commit to the full 3-month assignment Apply now to be considered

Temporary Receptionist Hours: 9:00am – 6:00pm (Monday to Friday) Location: Gloucestershire Contract: Temporary –circa 3 months Pay rate: £12.71 per hour Reed are seeking a reliable and professional Temporary Receptionist to support our client's front-of-house operations for a 3-month period. This role is the first point of contact for visitors, so excellent communication skills and a personable, organised approach are essential. Key Responsibilities Greet and welcome visitors in a friendly and professional manner Answer, screen, and direct incoming calls promptly Manage the reception area, ensuring it is tidy and presentable at all times Schedule and coordinate meeting rooms and appointments Provide administrative support, including filing, and document preparation Assist with office coordination tasks such as ordering supplies Maintain visitor logs and comply with health & safety procedures Requirements Previous experience in a customer service/reception environment Strong communication and interpersonal skills Excellent organisational skills with the ability to multitask Proficient in Microsoft Office (Word, Outlook, Excel) Reliable, punctual, and able to commit to the full 3-month assignment Apply now to be considered

Temporary Receptionist Hours: 9:00am – 6:00pm (Monday to Friday) Location: Gloucestershire Contract: Temporary –circa 3 months Pay rate: £12.71 per hour Reed are seeking a reliable and professional Temporary Receptionist to support our client's front-of-house operations for a 3-month period. This role is the first point of contact for visitors, so excellent communication skills and a personable, organised approach are essential. Key Responsibilities Greet and welcome visitors in a friendly and professional manner Answer, screen, and direct incoming calls promptly Manage the reception area, ensuring it is tidy and presentable at all times Schedule and coordinate meeting rooms and appointments Provide administrative support, including filing, and document preparation Assist with office coordination tasks such as ordering supplies Maintain visitor logs and comply with health & safety procedures Requirements Previous experience in a customer service/reception environment Strong communication and interpersonal skills Excellent organisational skills with the ability to multitask Proficient in Microsoft Office (Word, Outlook, Excel) Reliable, punctual, and able to commit to the full 3-month assignment Apply now to be considered

Temporary Receptionist Hours: 9:00am – 6:00pm (Monday to Friday) Location: Gloucestershire Contract: Temporary –circa 3 months Pay rate: £12.71 per hour Reed are seeking a reliable and professional Temporary Receptionist to support our client's front-of-house operations for a 3-month period. This role is the first point of contact for visitors, so excellent communication skills and a personable, organised approach are essential. Key Responsibilities Greet and welcome visitors in a friendly and professional manner Answer, screen, and direct incoming calls promptly Manage the reception area, ensuring it is tidy and presentable at all times Schedule and coordinate meeting rooms and appointments Provide administrative support, including filing, and document preparation Assist with office coordination tasks such as ordering supplies Maintain visitor logs and comply with health & safety procedures Requirements Previous experience in a customer service/reception environment Strong communication and interpersonal skills Excellent organisational skills with the ability to multitask Proficient in Microsoft Office (Word, Outlook, Excel) Reliable, punctual, and able to commit to the full 3-month assignment Apply now to be considered

Temporary Receptionist Hours: 9:00am – 6:00pm (Monday to Friday) Location: Gloucestershire Contract: Temporary –circa 3 months Pay rate: £12.71 per hour Reed are seeking a reliable and professional Temporary Receptionist to support our client's front-of-house operations for a 3-month period. This role is the first point of contact for visitors, so excellent communication skills and a personable, organised approach are essential. Key Responsibilities Greet and welcome visitors in a friendly and professional manner Answer, screen, and direct incoming calls promptly Manage the reception area, ensuring it is tidy and presentable at all times Schedule and coordinate meeting rooms and appointments Provide administrative support, including filing, and document preparation Assist with office coordination tasks such as ordering supplies Maintain visitor logs and comply with health & safety procedures Requirements Previous experience in a customer service/reception environment Strong communication and interpersonal skills Excellent organisational skills with the ability to multitask Proficient in Microsoft Office (Word, Outlook, Excel) Reliable, punctual, and able to commit to the full 3-month assignment Apply now to be considered

Temporary Receptionist Hours: 9:00am – 6:00pm (Monday to Friday) Location: Gloucestershire Contract: Temporary –circa 3 months Pay rate: £12.71 per hour Reed are seeking a reliable and professional Temporary Receptionist to support our client's front-of-house operations for a 3-month period. This role is the first point of contact for visitors, so excellent communication skills and a personable, organised approach are essential. Key Responsibilities Greet and welcome visitors in a friendly and professional manner Answer, screen, and direct incoming calls promptly Manage the reception area, ensuring it is tidy and presentable at all times Schedule and coordinate meeting rooms and appointments Provide administrative support, including filing, and document preparation Assist with office coordination tasks such as ordering supplies Maintain visitor logs and comply with health & safety procedures Requirements Previous experience in a customer service/reception environment Strong communication and interpersonal skills Excellent organisational skills with the ability to multitask Proficient in Microsoft Office (Word, Outlook, Excel) Reliable, punctual, and able to commit to the full 3-month assignment Apply now to be considered

Start Date: 8th June Hours: 08:45 – 17:30 Location: Sutton Duration: 1 Week (Temporary) We are seeking a polished and professional Corporate Receptionist to provide front-of-house support for a one-week assignment starting 8th June. This is a fantastic opportunity for an experienced receptionist who thrives in a fast-paced corporate environment and takes pride in delivering exceptional customer service. Key Responsibilities: Managing the front desk and providing a warm, professional welcome to all visitors Handling incoming calls with confidence, efficiency, and excellent telephone etiquette Managing meeting room bookings and preparing rooms when required Handling incoming and outgoing mail and deliveries Providing general administrative support where needed Requirements: Proven reception or front-of-house experience within a corporate environment Excellent telephone manner with clear and professional communication skills Immaculately well-presented with a confident and approachable demeanour Strong organisational skills and attention to detail Ability to work independently and adapt quickly in a new environment What We’re Looking For: A proactive and reliable individual Professional, friendly, and confident personality Someone who can represent the company’s brand positively at all times

Start Date: 8th June Hours: 08:45 – 17:30 Location: Sutton Duration: 1 Week (Temporary) We are seeking a polished and professional Corporate Receptionist to provide front-of-house support for a one-week assignment starting 8th June. This is a fantastic opportunity for an experienced receptionist who thrives in a fast-paced corporate environment and takes pride in delivering exceptional customer service. Key Responsibilities: Managing the front desk and providing a warm, professional welcome to all visitors Handling incoming calls with confidence, efficiency, and excellent telephone etiquette Managing meeting room bookings and preparing rooms when required Handling incoming and outgoing mail and deliveries Providing general administrative support where needed Requirements: Proven reception or front-of-house experience within a corporate environment Excellent telephone manner with clear and professional communication skills Immaculately well-presented with a confident and approachable demeanour Strong organisational skills and attention to detail Ability to work independently and adapt quickly in a new environment What We’re Looking For: A proactive and reliable individual Professional, friendly, and confident personality Someone who can represent the company’s brand positively at all times