Customer Services Officer

Our client, Suffolk County Council, is seeking an agency Team Manager for its Integrated Front Door / MASH role. The assignment will last at least 3 months, paid at £45.50 per hour. The office is based in Ipswich. Please let me know if you are interested? Or can you refer a friend for £300 if placed? The role will involve the following: Managing Safeguarding triage Overseeing complex / high-risk cases Leading the team Providing supervision and coaching Quality assurance and performance oversight Location: Landmark house, Ipswich, IP1 5PF Hybrid: 3 days on site and 2 days WFH. Requirements of the role: Qualified Social Worker Fully Social Work England registered 3 years post-qualified experience in employment of a local authority (DFE rules) Must have Team Manager experience. Must have MASH / Front Door knowledge and skills Please apply online or contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £300 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.

Our client, Northamptonshire Children’s Trust, is seeking an agency Team Manager for its Multi Agency Exploitation Hub. The assignment will last at least 3 months, paid at £42 per hour. Please let me know if you are interested? Or can you refer a friend for £300 if placed? The role will involve the following: Team Manager required to manage the Multi agency exploitation Hub The Hub consists of direct line management for 6 advanced practitioners who co-ordinate a multi-agency response for young people assessed at high risk of being vulnerable to exploitation. The role is required to offer the locality teams advice, guidance, coordinate the support for the young person and develop mapping and community hot spots. Working Location/Address Child Exploitation Hub Criminal Justice Centre | Pavilion Drive Brackmills | NN4 7SL Hybrid Arrangements – 3 days office based Requirements of the role: Qualified Social Worker Fully Social Work England registered 3 years post-qualified experience in employment of a local authority (DFE rules) Must have extensive experience working with children and young people at risk of criminal exploitation, sexual exploitation, trafficking. Must have In-depth understanding of national and local safeguarding policies, including contextual safeguarding and trauma informed practice. Must have experience analysing risk, safety planning, and chairing or contributing to complex exploitation meetings Must have several years’ Team Manager experience. Please apply online or contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £300 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.

Our client, Brent Council, is seeking a Social Worker for its Children’s MASH service (Brent Family Front Door). This assignment is covering maternity leave and will run at least until the end of the year. Please let me know if you are interested? Or can you refer a friend for £300 if placed? The role will involve the following: Receiving and screening referrals Risk assessment and decision making Multi-Agency information sharing Requirements of the role: Qualified Social Worker Fully Social Work England registered 3 years post-qualified experience in employment of a local authority (DFE rules) Must have experience in a MASH setting Please apply online or contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £300 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.

Quality Assurance & Standards Officer (Housing) Location: Brent (Hybrid working) Rate: £27.81 PAYE / £36.62 Umbrella Contract: Immediate start | Ongoing booking until at least December 2026 About the Role We are seeking an experienced Quality Assurance & Standards Officer to join a Local Authority in Brent on a long-term contract. This role is part of an ongoing requirement to support housing quality, compliance, and rent assurance across the borough. You will play a key role in delivering a high-priority housing project focused on rent accuracy, affordability compliance, and valuation consistency across the housing stock. Key Responsibilities (Initial Project Focus) Undertake a full reconciliation of affordable rent agreements, ensuring compliance and accuracy Confirm Greater London Authority (GLA) approvals for all affordable rent units Review and assess service charges on affordable rented properties, removing or incorporating them into rent levels where appropriate Investigate why certain London Affordable Rent (LAR) properties exceed prescribed rent levels, identifying root causes and implementing corrections Conduct a detailed review of rents across 1,365 properties, identifying overcharges and establishing appropriate repayment/refund processes Validate all rent levels and ensure compliance with relevant policy and frameworks Review and standardise property valuation methodologies across the housing portfolio Lead on valuation rationalisation across circa 7,500 properties, ensuring consistency prior to rent convergence modelling Ongoing Responsibilities Support quality assurance processes across housing services Ensure compliance with housing regulations, rent standards, and internal policies Provide robust data analysis and reporting to inform decision-making Contribute to continuous improvement of housing standards and financial accuracy About You To be successful in this role, you will have: Proven experience in housing, rents, or property services within a local authority or housing association Strong understanding of affordable rent models, LAR rates, and housing compliance frameworks Experience reviewing service charges, rent structures, and property valuations Strong analytical skills with the ability to interpret large datasets and identify discrepancies Knowledge of GLA requirements and approvals processes (desirable) Excellent attention to detail and ability to manage complex reconciliation exercises What’s on Offer Competitive hourly rate Hybrid working arrangement Immediate start with long-term contract stability Opportunity to lead a high-impact housing quality project If you’re a detail-driven housing professional with strong analytical skills and experience in rent and compliance assurance, we’d love to hear from you.

Housing Revenue and Benefits Officer Job Type: Part-Time, Temporary (12 weeks) Hours: 18.5 per week (Flexible working hours) Hybrid Working: 1 day in the office (Thursday) and 2 days at home Start Date: June Location: Welwyn Garden City Salary: £19.88 - £20.88 per hour My client is currently seeking a Revenue and Benefits Officer, with solid experience in housing and benefits management. This role requires a thorough understanding of tax and business rates, as well as proficiency in NEC or Northgate systems. The successful candidate will quality check calculations and assessments to ensure accuracy and compliance with tax reductions. Day-to-day of the role: Quality checking approximately 10-15% of housing benefit calculations and assessments to ensure accuracy. Interpreting and verifying calculations and supporting documents such as payslips and pensions. Creating reports from checked data for senior leadership to analyse the effectiveness and accuracy of the assessment process. Working independently within a small team to manage and execute tasks efficiently. Required Skills & Qualifications: Minimum 5 years of experience as a Housing Revenue and Benefits Officer, or a solid understanding of the role with less experience. Proficient in using NEC or Northgate systems. Excellent IT skills and familiarity with relevant software and systems. Strong attention to detail with the ability to interpret and check calculations accurately. Understanding of benefits legislation, policies, and procedures. Ability to multitask and thrive in a fast-paced environment. Organised, thorough, and reliable with excellent filing skills. Patient and knowledgeable, with the ability to meet tight deadlines. Benefits: Competitive hourly rate. Flexible hybrid working arrangement.

Housing Revenue and Benefits Officer Job Type: Part-Time, Temporary (12 weeks) Hours: 18.5 per week (Flexible working hours) Hybrid Working: 1 day in the office (Thursday) and 2 days at home Start Date: June Location: Welwyn Garden City Salary: £19.88 - £20.88 per hour My client is currently seeking a Revenue and Benefits Officer, with solid experience in housing and benefits management. This role requires a thorough understanding of tax and business rates, as well as proficiency in NEC or Northgate systems. The successful candidate will quality check calculations and assessments to ensure accuracy and compliance with tax reductions. Day-to-day of the role: Quality checking approximately 10-15% of housing benefit calculations and assessments to ensure accuracy. Interpreting and verifying calculations and supporting documents such as payslips and pensions. Creating reports from checked data for senior leadership to analyse the effectiveness and accuracy of the assessment process. Working independently within a small team to manage and execute tasks efficiently. Required Skills & Qualifications: Minimum 5 years of experience as a Housing Revenue and Benefits Officer, or a solid understanding of the role with less experience. Proficient in using NEC or Northgate systems. Excellent IT skills and familiarity with relevant software and systems. Strong attention to detail with the ability to interpret and check calculations accurately. Understanding of benefits legislation, policies, and procedures. Ability to multitask and thrive in a fast-paced environment. Organised, thorough, and reliable with excellent filing skills. Patient and knowledgeable, with the ability to meet tight deadlines. Benefits: Competitive hourly rate. Flexible hybrid working arrangement.

Business Support Officer – Housing Adaptations & Grants Team 📍 Reading (Hybrid Working) 💰 £14.59 PAYE / £18.80 Umbrella per hour 🕒 Monday–Friday, 9:00am–5:00pm 📅 12-month contract | Immediate start 🔒 Enhanced DBS required About the Role We are seeking a highly organised and proactive Business Support Officer to join the Housing Adaptations & Grants Team within a local authority based in Reading. This is an excellent opportunity to contribute to a vital service that supports residents in maintaining safe and accessible homes. You will play a key role in ensuring the smooth operation of the service by providing technical and administrative support, assisting with customer enquiries, and maintaining accurate records and systems. Key Responsibilities Respond to emails, letters, and telephone enquiries, including triaging and directing requests appropriately Input and manage customer requests within the service database Provide written responses to customer enquiries using established templates and procedures Validate applications and support system housekeeping and data accuracy Generate reports for Freedom of Information requests and statistical returns Undertake general administrative duties such as scanning, filing, photocopying, and document preparation Liaise with external agencies to support housing adaptations and grant processes Assist with financial systems and data reporting as required About You We’re looking for someone who is: Experienced in administrative or business support roles (preferably within public sector or housing services) Highly organised with strong attention to detail Confident using databases and Microsoft Office systems Skilled in handling customer enquiries via phone and written communication Able to manage multiple tasks and work to deadlines A strong team player with a proactive and flexible approach Additional Information You will report directly to the Housing Adaptations & Grants Team Manager Hybrid working arrangement (office attendance required as part of the role) Candidates must be able to pass an enhanced DBS check Immediate availability is highly desirable

Housing Manager Job Type: Full-time, Temporary Contract Location: Hybrid Salary: £20.31 PAYE / £25.25 Umbrella per hour We are seeking a dedicated Housing Manager to lead and manage a customer-focused housing and neighbourhood management service. This role is crucial in ensuring high performance and excellent service delivery across various areas such as income collection, empty homes, tenancy management, and partnership working. The successful candidate will coordinate the work of the service area and ensure resources are optimally allocated. Day-to-day of the role: Lead the delivery of a holistic housing management service, ensuring a focus on high performance and customer satisfaction. Provide effective line management to staff, offering support and guidance in managing caseloads and complex cases, including issues related to antisocial behaviour, debt management, and mental health. Undertake formal duties in compliance with housing legislation, addressing housing fraud, and managing leaseholder services. Plan, coordinate, and deploy resources to meet team and business demands effectively. Work collaboratively with Neighbourhood Service Managers and other Housing Managers to monitor, analyse, and implement service improvements. Prepare and present professional reports and communications on key issues for both internal and external stakeholders. Ensure performance reporting is accurate and up-to-date. Required Skills & Qualifications: Proven track record of achieving targets and goals within operational plans. Strong understanding of budgetary control and proactive budget management. Excellent planning skills with the ability to reprioritise workloads to respond to emerging issues and changing priorities. Experience in advising staff on non-routine Housing Management decisions, with the ability to seek guidance when necessary. Competence in handling staff management issues in line with HR policies and procedures. Benefits: Access to a dedicated consultant for ongoing support. Secure, user-friendly online system for timesheet management. Self-service portal for holiday requests, payslips, and employment documents. Access to free training, discount clubs, healthcare options, and reward schemes. Inclusion in pension schemes, paid holiday arrangements, and maternity benefits. Opportunities to work with a range of leading UK employers across the public and private sectors. To apply for the Housing Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Our client, Leicestershire County Council, is seeking an agency social worker for its Cognitive & Physical Disabilities team. This is mainly working with Older Adults and covering the Charnwood/Loughborough area. Pay rate £34 umbrella. You will usually attend the office for your duty day, otherwise you can work from home when not attending visits and meetings in the local area. The role will involve the following: The team provides support for older people with eligible needs related to frailty and cognitive disabilities, arising from long term conditions such as Dementia, Stroke, Parkinson’s Disease and Brain Injury, as well as adults over the age of 18 with physical disabilities. Undertaking Care Act assessments and support planning Undertaking Safeguarding enquiries Dealing with complex situations with people and families Undertaking Mental capacity assessments Best interests decisions Continuing healthcare Taking part in duty rota Court of Protection work may be involved Please let me know if you are interested? Or can you refer a friend for £300 if placed? Requirements of the role: Qualified Social Worker Fully Social Work England registered Must have significant post-qualified experience in adult social care Must have an extensive background working with older adults and cognitive/physical disability cases Please apply online or contact LindseyMorgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £300 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.

We Do not offer sponsorship 🌟 Community Care Support Worker Specialising in Mental Health, Learning Disabilities & Autism 📍 Cambridge & Surrounding Areas 💷 From £12.70 per hour 💙 Make Every Day Matter Are you someone who truly cares? Do you want a job where you can change lives, build meaningful relationships, and go home knowing you’ve made a difference? We’re looking for compassionate, reliable, and enthusiastic individuals to join our growing team as Community Care Support Workers. ✨ No two days are ever the same – and that’s exactly what makes this role so rewarding! 🚗 The Role As a Support Worker, you’ll be supporting individuals within their own homes and in the community, helping them to live fulfilling and independent lives. You’ll support people with: 🧠 Mental Health needs 🧩 Learning Disabilities 🌈 Autism Your day might include: ✅ Supporting with daily routines and personal care ✅ Encouraging independence and confidence ✅ Accompanying individuals into the community (appointments, activities, social outings) ✅ Providing emotional support and companionship ✅ Helping people achieve their personal goals 🌟 What We’re Looking For We’re not just hiring experience – we’re hiring people with heart ❤️ ✔ A caring, patient, and positive attitude ✔ Good communication skills ✔ Reliability and flexibility ✔ A desire to learn and grow 🚗 Drivers are a big advantage (but not essential) 🎓 What We Offer You We believe in looking after our team as much as our clients: ✨ Full training provided ✨ Ongoing support from a friendly, experienced management team ✨ Opportunities for career development ✨ A welcoming, supportive team environment ✨ A role where your work truly matters 💬 Why Join Us? Because here, you’re not “just a carer” – you’re a lifeline, a mentor, a support system, and a difference-maker 💫 You’ll be part of a team that values compassion, celebrates individuality, and supports both clients and staff to thrive. 🚀 Ready to Make a Difference? If you’re passionate about helping others and want a rewarding career where every shift counts, we’d love to hear from you! 👉 Apply now and start your journey in care today!