Customer Services Application Officer - Part Time

Customer Service Advisor (Temporary – 6 Months) Hybrid | Flexible Hours We are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract. This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment. About the Role You will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally. Key Responsibilities Supporting customers with account access, including login Responding to inbound emails and webchat requests Handling inbound and outbound calls in a contact centre environment Managing a high volume of customer queries and ensuring timely resolution Escalating more complex issues where required Maintaining accurate records and following internal processes Delivering a consistently high level of customer service across all interactions What We’re Looking For Previous experience in customer service or contact centre roles Excellent communication skills (written and verbal) Comfortable working across multiple systems and communication channels Strong problem-solving ability with good attention to detail A positive, flexible approach and ability to work both independently and as part of a team What’s on Offer 6‑month temporary contract Flexible working hours Hybrid working model Friendly and supportive team environment Please apply if you are available to start within the next 4 weeks.

Customer Service Advisor (Temporary – 6 Months) Hybrid | Flexible Hours We are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract. This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment. About the Role You will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally. Key Responsibilities Supporting customers with account access, including login Responding to inbound emails and webchat requests Handling inbound and outbound calls in a contact centre environment Managing a high volume of customer queries and ensuring timely resolution Escalating more complex issues where required Maintaining accurate records and following internal processes Delivering a consistently high level of customer service across all interactions What We’re Looking For Previous experience in customer service or contact centre roles Excellent communication skills (written and verbal) Comfortable working across multiple systems and communication channels Strong problem-solving ability with good attention to detail A positive, flexible approach and ability to work both independently and as part of a team What’s on Offer 6‑month temporary contract Flexible working hours Hybrid working model Friendly and supportive team environment Please apply if you are available to start within the next 4 weeks.

Customer Service Advisor (Temporary – 6 Months) Hybrid | Flexible Hours We are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract. This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment. About the Role You will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally. Key Responsibilities Supporting customers with account access, including login Responding to inbound emails and webchat requests Handling inbound and outbound calls in a contact centre environment Managing a high volume of customer queries and ensuring timely resolution Escalating more complex issues where required Maintaining accurate records and following internal processes Delivering a consistently high level of customer service across all interactions What We’re Looking For Previous experience in customer service or contact centre roles Excellent communication skills (written and verbal) Comfortable working across multiple systems and communication channels Strong problem-solving ability with good attention to detail A positive, flexible approach and ability to work both independently and as part of a team What’s on Offer 6‑month temporary contract Flexible working hours Hybrid working model Friendly and supportive team environment Please apply if you are available to start within the next 4 weeks.

Account Manager – Poole | Permanent | Office-Based We’re currently recruiting for an experienced Account Manager to join a well-established, fast-paced sales team based in Poole. This is a fantastic opportunity for someone who thrives in a customer-focused environment and enjoys building long-term, profitable relationships. The Role As Account Manager, you’ll play a key role in managing and growing a portfolio of customer accounts, acting as the main point of contact and ensuring an exceptional end-to-end service experience. Key responsibilities include: Proactively scheduling and completing a high volume of outbound customer calls each day Responding to customer email enquiries within agreed SLAs Managing quote requests and following up, working closely with internal teams on stock, pricing and delivery Booking appointments for Business Development Managers and ensuring CRM records are fully up to date Analysing customer accounts to identify growth, profitability and whitespace opportunities Selling existing and new product ranges aligned to customer needs Maintaining accurate, detailed records of all customer interactions on CRM/ERP systems Managing customer complaints professionally, ensuring timely resolution and clear documentation Monitoring NPS scores and using feedback to drive service improvements Staying up to date with industry trends and relevant product developments Scheduling and supporting customer account reviews Working in line with internal processes to ensure a “right first time” approach What’s on Offer Permanent contract, 40 hours per week 30 days paid holiday (including bank holidays) Monthly profit share bonus Holiday buy-back scheme Company sick pay Free onsite parking Cycle to Work scheme Perks and employee discounts platform Unlimited onsite snacks and free lunch every Friday Charity dress-down Fridays Birthday vouchers Subsidised workplace massage Employee Assistance Programme Regular company social and corporate events The Person This role would suit someone who is proactive, commercially minded and passionate about delivering outstanding customer service. You’ll ideally have: B2B or B2C account management or sales experience Confidence selling over the phone and via virtual meetings Strong commercial acumen with the ability to interpret data and spot opportunities Excellent relationship-building skills at all levels A self-motivated, organised approach with the ability to manage your own workload Strong written and verbal communication skills Negotiation and persuasion skills to achieve win–win outcomes A genuine appetite to develop product and industry knowledge The Environment You’ll be based in a modern, open-plan office that encourages collaboration, inclusivity and open communication. The culture is supportive, energetic and customer-centric, with real scope to make an impact and develop your career. If you’re an experienced Account Manager looking for a new challenge in a people-focused, high-performing business, we’d love to hear from you. Apply now for more information or a confidential discussion.

Account Manager – Poole | Permanent | Office-Based We’re currently recruiting for an experienced Account Manager to join a well-established, fast-paced sales team based in Poole. This is a fantastic opportunity for someone who thrives in a customer-focused environment and enjoys building long-term, profitable relationships. The Role As Account Manager, you’ll play a key role in managing and growing a portfolio of customer accounts, acting as the main point of contact and ensuring an exceptional end-to-end service experience. Key responsibilities include: Proactively scheduling and completing a high volume of outbound customer calls each day Responding to customer email enquiries within agreed SLAs Managing quote requests and following up, working closely with internal teams on stock, pricing and delivery Booking appointments for Business Development Managers and ensuring CRM records are fully up to date Analysing customer accounts to identify growth, profitability and whitespace opportunities Selling existing and new product ranges aligned to customer needs Maintaining accurate, detailed records of all customer interactions on CRM/ERP systems Managing customer complaints professionally, ensuring timely resolution and clear documentation Monitoring NPS scores and using feedback to drive service improvements Staying up to date with industry trends and relevant product developments Scheduling and supporting customer account reviews Working in line with internal processes to ensure a “right first time” approach What’s on Offer Permanent contract, 40 hours per week 30 days paid holiday (including bank holidays) Monthly profit share bonus Holiday buy-back scheme Company sick pay Free onsite parking Cycle to Work scheme Perks and employee discounts platform Unlimited onsite snacks and free lunch every Friday Charity dress-down Fridays Birthday vouchers Subsidised workplace massage Employee Assistance Programme Regular company social and corporate events The Person This role would suit someone who is proactive, commercially minded and passionate about delivering outstanding customer service. You’ll ideally have: B2B or B2C account management or sales experience Confidence selling over the phone and via virtual meetings Strong commercial acumen with the ability to interpret data and spot opportunities Excellent relationship-building skills at all levels A self-motivated, organised approach with the ability to manage your own workload Strong written and verbal communication skills Negotiation and persuasion skills to achieve win–win outcomes A genuine appetite to develop product and industry knowledge The Environment You’ll be based in a modern, open-plan office that encourages collaboration, inclusivity and open communication. The culture is supportive, energetic and customer-centric, with real scope to make an impact and develop your career. If you’re an experienced Account Manager looking for a new challenge in a people-focused, high-performing business, we’d love to hear from you. Apply now for more information or a confidential discussion.

Job Opportunity: Account Manager – Manufacturing Sector Location: Winsford, Cheshire Salary: £35,000 - £45,000 per annum DOE Working hours: Monday to Friday, 8am-5pm Are you ready to take the next step in your career with a dynamic and growing manufacturing company? We’re looking for a proactive and driven Account Manager to play a key role in managing major contracts and delivering exceptional customer service. Full training provided – this is a fantastic opportunity to carve out a long-term career within a thriving business! What You’ll Be Doing Managing a portfolio of large, high-value contracts. Providing outstanding customer service and ensuring long-term client satisfaction and retention. Learning and navigating technical stock management and production systems. Monitoring and managing stock levels to meet production targets. Processing Customer orders Collaborating across departments and getting involved in all aspects of the business. Attending occasional face-to-face client meetings and site visits. What We’re Looking For A motivated individual eager to grow a long-term career within our company. A team player with a strong work ethic and the willingness to learn new skills. Someone adaptable and ready to understand the technicalities of multiple product lines. Prior experience in a customer-facing role is essential. Manufacturing experience is highly desirable. Excellent phone etiquette and communication skills. Strong attention to detail and organisational skills. What’s in it for you Competitive Salary. Diverse and Engaging Role. A clear path of career progression. Enjoy a full company shutdown over the Christmas period. Free access to an on-site gym to support your health and wellbeing. Full training provided to support your development and long-term career progression. If you’re passionate about customer service, thrive in a fast-paced environment, and want to be part of a company that values initiative and dedication, we’d love to hear from you!

HR Administrator Temp role to start ASAP £14.82 an hour, full time Monday to Friday Office based whilst training then moving to a hybrid role If you’re an organised administrator who enjoys working with people, systems, and data, this could be a great next step. You’ll join a collaborative HR team where your focus will be keeping processes running smoothly, ensuring employee information is accurate, and providing a responsive, helpful service across the business. This role suits someone who thrives in a fast-moving environment and takes pride in delivering high-quality work. What you’ll get involved in Supporting day-to-day HR operations and ensuring processes are completed accurately and on time Preparing offer packs, contracts, and onboarding documents for new starters Drafting a range of employee communications, including letters related to changes, absence, and leavers Responding to HR-related queries from employees and managers, providing clear guidance and solutions Keeping HR systems up to date, carrying out regular checks to maintain data accuracy Producing reports and supporting the team with HR data and insights Assisting with employee lifecycle activities, from onboarding through to exit processes Helping colleagues navigate HR systems and resolving basic system queries About you You’ll enjoy working with detail, take a structured approach to your work, and be confident communicating with people at all levels. You’ll likely bring: Previous experience in an administrative role, ideally within a busy environment Confidence working with systems, spreadsheets, and general office software A strong sense of discretion when handling sensitive information The ability to prioritise tasks and manage deadlines effectively Clear communication skills and a helpful, approachable style A proactive mindset and willingness to take ownership of your workload Nice to have (but not essential) Experience within an HR or people-focused role Exposure to HR systems or databases An understanding of HR processes or employment regulations CIPD Level 3 (or an interest in working towards it) Due to the office location- you must be able to drive What is in it for you Hybrid working after training completed Opportunity to gain experience within a HR role Free parking on site If you are interested in this role, please apply with your up-to-date CV or call Rachel Dunham at Reed Ipswich for more information

HR Administrator Temp role to start ASAP £14.82 an hour, full time Monday to Friday Office based whilst training then moving to a hybrid role If you’re an organised administrator who enjoys working with people, systems, and data, this could be a great next step. You’ll join a collaborative HR team where your focus will be keeping processes running smoothly, ensuring employee information is accurate, and providing a responsive, helpful service across the business. This role suits someone who thrives in a fast-moving environment and takes pride in delivering high-quality work. What you’ll get involved in Supporting day-to-day HR operations and ensuring processes are completed accurately and on time Preparing offer packs, contracts, and onboarding documents for new starters Drafting a range of employee communications, including letters related to changes, absence, and leavers Responding to HR-related queries from employees and managers, providing clear guidance and solutions Keeping HR systems up to date, carrying out regular checks to maintain data accuracy Producing reports and supporting the team with HR data and insights Assisting with employee lifecycle activities, from onboarding through to exit processes Helping colleagues navigate HR systems and resolving basic system queries About you You’ll enjoy working with detail, take a structured approach to your work, and be confident communicating with people at all levels. You’ll likely bring: Previous experience in an administrative role, ideally within a busy environment Confidence working with systems, spreadsheets, and general office software A strong sense of discretion when handling sensitive information The ability to prioritise tasks and manage deadlines effectively Clear communication skills and a helpful, approachable style A proactive mindset and willingness to take ownership of your workload Nice to have (but not essential) Experience within an HR or people-focused role Exposure to HR systems or databases An understanding of HR processes or employment regulations CIPD Level 3 (or an interest in working towards it) Due to the office location- you must be able to drive What is in it for you Hybrid working after training completed Opportunity to gain experience within a HR role Free parking on site If you are interested in this role, please apply with your up-to-date CV or call Rachel Dunham at Reed Ipswich for more information

I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team. They are looking for an attentive and proactive Customer Account Manager to join their operation on a full-time, permanent basis. Role Purpose This is an exciting opportunity for someone who enjoys building relationships, delivering excellent service, and supporting business growth within a busy multi-depot environment, working with National and B2B customers. As the first point of contact for customers, you will play a key role in handling enquiries, processing orders, preparing quotations, and supporting both new and existing accounts. You will collaborate closely with internal teams, suppliers, and account managers to ensure a seamless customer experience while contributing to sales growth and profitability Salary ranges from £26,000 to £28,500 Mon-Fri 08:30-17:00 32 days holiday inclusive of bank holidays Option to buy additional holidays Healthcare plan Progression and development opportunities Join a supportive, practical depot environment Hands-on, varied role with plenty of customer interaction Work closely with a friendly team across sales, operations, and workshop functions Day-to-Day of the Role Respond to customer enquiries via telephone, email, and web platforms in a professional and timely manner Manage customer requests, quotations, purchase orders, and sales enquiries through to completion Build strong working relationships with National Accounts, Key Trading Accounts, and new customers Support the onboarding and adoption of B2B trade portal platforms Identify upselling opportunities and promote new products where appropriate Use CRM and Orderwise systems to accurately manage quotes, orders, and customer information Follow up quotations and record outcomes and lost sales reasons Process returns and credits in line with company procedures Liaise with suppliers regarding products, pricing, and parts enquiries Deliver excellent customer service and resolve or escalate complaints where necessary Maintain compliance with GDPR, Health & Safety, and company procedures Continuously develop product knowledge and systems understanding through training Specification Previous experience in a customer service, sales support, or internal sales role (ideally within plant hire, construction, or groundcare sectors) Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage multiple tasks effectively A positive and professional approach to customer relationships Good IT skills and confidence using digital platforms and CRM systems Commercial awareness with the ability to identify sales opportunities A team player with strong attention to detail Ability to thrive in a fast-paced environment If this opportunity sounds like the right fit for you, and you meet the criteria above, we encourage you to apply today!

Customer Account Representative Due to company growth, we are currently recruiting for a Customer Account Representative to manage client accounts. The role involves taking and processing orders from existing customers via telephone and email while delivering excellent customer service. Experience within a business-to-business environment is preferred. However, if you have experience providing customer service or sales via telephone and email, we would like to hear from you. Full training and ongoing development will be provided. Working Hours: Monday – Friday, 08:30 – 17:00 Salary: Dependent on experience and skills Key Responsibilities: Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone and email. Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve complaints. Product/Service Knowledge: Develop a comprehensive understanding of products and services. Order Processing: Assist customers with order placement, tracking, cancellations, and modifications, ensuring a smooth buying experience. Up-Selling: Identify opportunities to promote additional products that will benefit the customer. Professional Communication: Maintain a friendly, empathetic, and professional communication style, ensuring customers feel valued and respected. This is a great opportunity for anyone with relevant experience. We are looking for a motivated individual to join a growing organisation that offers long-term career prospects. Job Details: Job Type: Full-time, Permanent Benefits: Company pension Employee discount Free parking Life insurance On-site parking Application Questions: Are you able to commute to Avonmouth? What is your salary expectation for this role?