Customer Services Application Officer

Site Supervisor – Engineering Location: West Bromwich, B70 Salary: Competitive Job Type: Permanent, Full-Time We are seeking an experienced Site Supervisor in Engineering to oversee site operations, ensure project delivery, and support both on-site and workshop activities. This role is based in West Bromwich and offers a competitive salary with a comprehensive benefits package. Day-to-Day of the Role: Conduct site surveys to prepare for upcoming jobs. Compile risk assessments and method statements. Order materials and arrange transport for site projects. Carry out vibration analysis (VA) and pump testing. Assist with site work and workshop activities as required. Develop test procedures and ensure delivery of high-quality work to customers. Deliver projects in line with agreed schedules. Undertake strip and inspection procedures, producing reports. Contribute to site visit reports alongside the Project Engineer. Attend breakdowns and carry out routine service work on client sites. Maintain strong client relationships and deliver excellent customer service. Complete job documentation, including “job completion notes”. Collect and process team hours and mileage. Supervision & Leadership: Organise and supervise day-to-day site activities. Provide first-line support to team members. Resolve problems and make decisions on-site. Promote a positive company image. Ensure adherence to company systems, procedures, and client site rules. Health & Safety: Ensure full compliance with company Health & Safety policies. Promote a culture of safe working practices at all times. Required Skills & Qualifications: Completed Engineering Apprenticeship. Degree, higher education qualification, or equivalent experience in a relevant field. Proven experience in a supervisory role within the engineering sector. Strong leadership skills and the ability to manage and motivate a team. Excellent problem-solving and decision-making skills. Strong communication and interpersonal skills. Benefits: Competitive salary package. Opportunities for professional development and training. Supportive work environment. Comprehensive health and safety policies.

Housing Officer Hourly rate: £20.89 PAYE or £27.46 Umbrella per hour (37.5hrs per week) Location: Arnold NG5 (Based in Nottingham or Derby office) Job Type: Full-time, Temporary till end of September with possibly extension Working Hours: 37.5 hours per week Join a team as a Housing Officer where you will manage and coordinate excellent housing and estate services within a defined geographical patch. This role is crucial in being the accountable customer-facing representative of MTVH across all tenures including rented, shared ownership, and leasehold customers. You will also manage relationships with Local Authority Partners and other external agencies to enhance the lives of our customers. Day-to-day of the role: Develop and maintain local multi-agency links to deliver efficient, coordinated services. Manage complaints effectively, using strong customer and communication skills. Develop and maintain relationships with key local stakeholders and respond to enquiries from MPs, Councillors, and other stakeholders. Lead tenant and resident associations and coordinate the input and performance of internal and external performance areas. Manage complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies. Take the lead on managing ASB cases in your assigned area. Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits. Required Skills & Qualifications: Experience managing Leasehold & shared ownership tenures. Knowledge of housing and anti-social behaviour-related legislation, including service charges. Well-developed communication skills, both written and verbal. Proven record of delivering excellent customer-focused services. Strong planning, organising, and prioritisation skills. Good IT skills and ability to interpret financial and other systems data. Must be able to travel independently as considerable travel is required to fully meet the responsibilities of this role. To apply for the Housing Officer position, please submit your CV detailing your relevant experience.

REED are delighted to be assisting a Major NI Client with the Recruitment of a Health & Safety Officer to join a growing and dynamic business based in their Maghera site. SHEQ Officer £35,000 – £40,000 The Opportunity A fantastic opportunity for a SHEQ professional to join a growing construction business with a strong reputation for quality and safety. This role offers broad exposure across operations and the chance to make a real impact on safety culture, compliance, and continuous improvement. Reporting to the SHEQ Manager, you’ll play a key role in embedding best practice, supporting operational teams, and driving performance across multiple sites. Key Responsibilities SHEQ Compliance & Culture Promote a strong SHEQ culture across the business Provide expert advice on health, safety, environmental and quality standards Ensure compliance with statutory, client and corporate requirements Systems & Standards Maintain and improve ISO standards (9001, 14001, 45001) Support development of the Integrated Management System Drive non-conformance processes and continuous improvement Site Support & Monitoring Conduct site inspections, audits and compliance checks Support managers to implement safe systems of work Monitor SHEQ performance and identify improvement opportunities Incident & Risk Management Lead accident/incident investigations and root cause analysis Support risk assessments and mitigation planning Produce reports, insights and improvement plans Training & Engagement Deliver SHEQ training, toolbox talks and coaching Support employee engagement and wellbeing initiatives Build strong relationships across all levels of the business Sustainability Contribute to environmental and sustainability initiatives aligned to 2030 targets About You Essential: Experience in a SHEQ / HSE role within construction, FM or engineering IOSH or NEBOSH qualified Strong knowledge of SHEQ regulations and best practice Full UK driving licence Confident communicator with the ability to influence at all levels Desirable: ISO (9001, 14001, 45001) experience Internal or external auditing experience Environmental qualification (or working towards) Why Apply? Join a growing, forward-thinking business with strong values Opportunity to influence SHEQ strategy and culture Broad, varied role with exposure across multiple projects and teams

REED are delighted to be assisting a Major Construction Client with the Recruitment of a Contracts Manager to join a growing and dynamic company based in NI with some remit in ROI also. Contracts Manager (NI & ROI Projects) £65,000 – £75,000 + Package NI & ROI | Mon–Thurs 8:30–5:30 | Fri 8:30–4:00 We are recruiting an experienced Contracts Manager to lead the delivery of residential and commercial construction projects across Northern Ireland and the Republic of Ireland. This is a key leadership role offering strong career progression within a growing, high-performing construction business. The Role You’ll take full ownership of multiple projects from pre-construction through to completion, ensuring delivery is safe, on time, within budget, and to the highest quality standards. Key responsibilities: Manage contracts lifecycle, including compliance, change control, and dispute resolution Lead project planning, programming, and progress reporting Oversee site teams, subcontractors, and resource allocation Drive quality assurance through inspections and audits Manage budgets, costs, and financial performance Build strong relationships with clients, stakeholders, and internal teams Champion health & safety and continuous improvement across projects What We’re Looking For 10+ years’ experience in construction (or 15+ years industry experience) Strong background in residential projects (essential) Proven track record delivering projects to programme and budget Knowledge of JCT, NEC or similar contract forms Experience managing multiple stakeholders and site teams Strong commercial awareness and organisational skills Full driving licence Desirable: social housing experience across NI/ROI, exposure to commercial or education projects What’s on Offer Competitive salary (£65k–£75k) + performance-related bonus Company vehicle / car allowance Private healthcare & life insurance Enhanced holidays & long-service rewards Hybrid working options Ongoing training and career development support

Location: Belfast Pay Rate: £13.50 per hour Job Description We are currently recruiting a reliable Cleaning Operative to work on a busy construction site in Belfast. This role involves maintaining high standards of cleanliness across site facilities and communal areas. Duties & Responsibilities Cleaning construction site buildings and welfare units Cleaning and maintaining comms rooms Cleaning stairwells, corridors, and communal areas Sweeping, mopping, and general housekeeping duties Ensuring all areas are kept clean, tidy, and safe Adhering to site health & safety regulations at all times Requirements Valid CSCS card (essential) Must have own safety boots and high‑visibility clothing Previous cleaning experience on construction sites preferred Good attention to detail Ability to work independently and as part of a team Reliable and punctual What’s on Offer Competitive pay rate of £13.50 per hour Ongoing work for the right candidate Immediate start available

Labourer Required – Immediate Start (Bournemouth) We are currently looking for a reliable Labourer to join our team in Bournemouth for an immediate start. Duties will include: Assisting trades on site General site labouring duties Moving materials and keeping site tidy Operating basic power tools Requirements: Previous labouring experience preferred Must be confident using power tools Good work ethic and punctuality CSCS card preferred (not essential depending on site) Own PPE (hard hat, high-vis, boots) Details: Immediate start available Competitive pay (depending on experience) Ongoing work for the right candidate If you are available and ready to start straight away, please apply now or get in touch.

Maintenance Surveyor Location: Mobile role Job Type: Full-time - 3 month initial assignment Salary: £24.81 per hour - PAYE We are seeking a Maintenance Surveyor responsible for overseeing pre/post-inspections and reports for responsive repairs, void works, and cyclical repairs within the designated area. This role involves consulting and engaging with customers, leaseholders, and both internal and external stakeholders. The successful candidate will ensure high standards of delivery, minimal defects, and high customer satisfaction, while managing the performance and on-site progress of contractors to ensure works are delivered on time, within a regional budget of £10m, and to quality standards. Day-to-day of the role: Deliver an effective & efficient Repairs & Maintenance service at an operational level Conduct diagnostic inspections, surveys & technical reports, providing accurate technical advice. Manage legal disrepair claims and Environmental Health Orders, providing detailed reports and managing complex repairs to protect organisational interests. Coordinate with in-house service providers, M&E contractors, and external subcontractors to ensure service delivery in line with industry standards and health & safety regulations. Manage and coordinate empty properties to ensure minimal rental loss and maximum return, conducting major void inspections and providing detailed costing for Options Appraisals. Ensure all works comply with health & safety policies and legislation, completing/reviewing personal risk assessments and taking relevant actions to mitigate risks. Required Skills & Qualifications: Diploma in Surveying, Property and Maintenance Level 3. Extensive knowledge of the Social Housing Sector and its regulations. Demonstrable knowledge of building construction, standards, planning regulations, and regulatory standards. Proficient in financial management and controls within a contractor management and day-to-day repairs delivery context. Intermediate level experience in Microsoft Excel, Word, and PowerPoint. Excellent communication skills, both oral and written, with the ability to liaise effectively with various stakeholders. Strong negotiating skills and ability to manage small projects Ability to work independently and as part of a team in a changing environment with conflicting priorities and deadlines.

Maintenance Surveyor Location: Mobile role Job Type: Full-time - 3 month initial assignment Salary: £24.81 per hour - PAYE We are seeking a Maintenance Surveyor responsible for overseeing pre/post-inspections and reports for responsive repairs, void works, and cyclical repairs within the designated area. This role involves consulting and engaging with customers, leaseholders, and both internal and external stakeholders. The successful candidate will ensure high standards of delivery, minimal defects, and high customer satisfaction, while managing the performance and on-site progress of contractors to ensure works are delivered on time, within a regional budget of £10m, and to quality standards. Day-to-day of the role: Deliver an effective & efficient Repairs & Maintenance service at an operational level Conduct diagnostic inspections, surveys & technical reports, providing accurate technical advice. Manage legal disrepair claims and Environmental Health Orders, providing detailed reports and managing complex repairs to protect organisational interests. Coordinate with in-house service providers, M&E contractors, and external subcontractors to ensure service delivery in line with industry standards and health & safety regulations. Manage and coordinate empty properties to ensure minimal rental loss and maximum return, conducting major void inspections and providing detailed costing for Options Appraisals. Ensure all works comply with health & safety policies and legislation, completing/reviewing personal risk assessments and taking relevant actions to mitigate risks. Required Skills & Qualifications: Diploma in Surveying, Property and Maintenance Level 3. Extensive knowledge of the Social Housing Sector and its regulations. Demonstrable knowledge of building construction, standards, planning regulations, and regulatory standards. Proficient in financial management and controls within a contractor management and day-to-day repairs delivery context. Intermediate level experience in Microsoft Excel, Word, and PowerPoint. Excellent communication skills, both oral and written, with the ability to liaise effectively with various stakeholders. Strong negotiating skills and ability to manage small projects Ability to work independently and as part of a team in a changing environment with conflicting priorities and deadlines.

Maintenance Surveyor Location: Mobile role Job Type: Full-time - 3 month initial assignment Salary: £24.81 per hour - PAYE We are seeking a Maintenance Surveyor responsible for overseeing pre/post-inspections and reports for responsive repairs, void works, and cyclical repairs within the designated area. This role involves consulting and engaging with customers, leaseholders, and both internal and external stakeholders. The successful candidate will ensure high standards of delivery, minimal defects, and high customer satisfaction, while managing the performance and on-site progress of contractors to ensure works are delivered on time, within a regional budget of £10m, and to quality standards. Day-to-day of the role: Deliver an effective & efficient Repairs & Maintenance service at an operational level Conduct diagnostic inspections, surveys & technical reports, providing accurate technical advice. Manage legal disrepair claims and Environmental Health Orders, providing detailed reports and managing complex repairs to protect organisational interests. Coordinate with in-house service providers, M&E contractors, and external subcontractors to ensure service delivery in line with industry standards and health & safety regulations. Manage and coordinate empty properties to ensure minimal rental loss and maximum return, conducting major void inspections and providing detailed costing for Options Appraisals. Ensure all works comply with health & safety policies and legislation, completing/reviewing personal risk assessments and taking relevant actions to mitigate risks. Required Skills & Qualifications: Diploma in Surveying, Property and Maintenance Level 3. Extensive knowledge of the Social Housing Sector and its regulations. Demonstrable knowledge of building construction, standards, planning regulations, and regulatory standards. Proficient in financial management and controls within a contractor management and day-to-day repairs delivery context. Intermediate level experience in Microsoft Excel, Word, and PowerPoint. Excellent communication skills, both oral and written, with the ability to liaise effectively with various stakeholders. Strong negotiating skills and ability to manage small projects Ability to work independently and as part of a team in a changing environment with conflicting priorities and deadlines.

Multi-Skilled Joiner – Voids Rate: £23–£25 per hour Contract: Full-time Working Hours: Monday to Friday We are currently seeking an experienced Multi-Skilled Joiner to carry out works on void properties. The successful candidate will be responsible for delivering high-quality repairs, maintenance, and refurbishments to ensure properties are ready for re-letting. Day-to-day of the role: Joinery Duties Carry out first and second fix joinery including doors, frames, skirting boards, and architraves. Install and repair kitchen units, worktops, and associated fixtures. Undertake repairs to windows, composite doors, and locking mechanisms. Complete general carpentry works including flooring, roofing repairs, and stud wall construction. Multi-Skilled Works Carry out basic plumbing tasks including fitting sinks, baths, WCs, and wash hand basins. Perform minor pipework adjustments and repairs. Undertake tiling, re-grouting, and plaster patch repairs. Complete general maintenance including replacing fixtures (taps, toilet seats, shower fittings). Carry out minor brickwork, pointing, and external repairs such as paving and gutters. Respond to void-specific maintenance requirements and property preparation standards. Health & Safety Follow all risk assessments and safe working procedures (RAMS). Use tools and equipment safely and correctly. Maintain awareness of asbestos risks and report hazards immediately. Ensure correct use of PPE at all times. Customer & Work Standards Maintain professional and respectful conduct in all properties. Communicate clearly regarding works and any changes required. Ensure all work areas are left clean and safe upon completion. Record accurate job details, including before and after photos. Performance Expectations Deliver high-quality, right-first-time repairs. Work efficiently to meet productivity targets. Ensure all work complies with required standards and specifications. Required Skills & Qualifications Proven experience as a Multi-Skilled Joiner. Ability to carry out a range of joinery and basic multi-trade tasks. Full UK driving licence (preferred). Strong understanding of void property works.