Customer Service Team Leader

Customer Service Host Shift Pattern: Operating hours: 02:30 – 08:30 (early-morning cover essential). Flexibility is required during major disruption events Location: Gatwick Airport Job Type: Temporary Start Date - 01st July - 31st October 2026 Reed is working exclusively with our client to recruit multiple Customer Hosts for their Gatwick Operation. This brand-new role is designed to enhance the customer journey from the moment they enter the terminal through to boarding. If you are passionate about delivering exceptional customer service in a fast-paced environment, this role is for you. Day-to-day of the role: Deliver an exceptional customer experience from bag drop through to boarding. Actively walk queues, meet and greet passengers, and provide proactive support throughout the airport. Work closely with ground operations partners to maintain high operational and service standards. Role model company customer-service standards across all partner interactions. Required Skills & Qualifications: Confident communicators who can inspire excellent service in others. Strong problem-solvers with the ability to manage challenging situations calmly and professionally. Individuals who can quickly build rapport and work collaboratively with a variety of stakeholders. Ability to digest and retain a broad range of operational information. Eligibility to obtain an airside ID pass (5-year background check and references required) 4-on / 4-off shift pattern Working hours: 02:30 – 08:30 (early‑morning cover essential) Must be able to commit fully to this shift pattern Benefits: Be part of an exciting new customer-facing initiative. Work in a dynamic and rewarding airport environment. Make a genuine difference to the passenger experience every day. Interested please reply to this email

Customer Service Host Shift Pattern: Operating hours: 02:30 – 08:30 (early-morning cover essential). Flexibility is required during major disruption events Location: Gatwick Airport Job Type: Temporary Start Date - 01st July - 31st October 2026 Reed is working exclusively with our client to recruit multiple Customer Hosts for their Gatwick Operation. This brand-new role is designed to enhance the customer journey from the moment they enter the terminal through to boarding. If you are passionate about delivering exceptional customer service in a fast-paced environment, this role is for you. Day-to-day of the role: Deliver an exceptional customer experience from bag drop through to boarding. Actively walk queues, meet and greet passengers, and provide proactive support throughout the airport. Work closely with ground operations partners to maintain high operational and service standards. Role model company customer-service standards across all partner interactions. Required Skills & Qualifications: Confident communicators who can inspire excellent service in others. Strong problem-solvers with the ability to manage challenging situations calmly and professionally. Individuals who can quickly build rapport and work collaboratively with a variety of stakeholders. Ability to digest and retain a broad range of operational information. Eligibility to obtain an airside ID pass (5-year background check and references required) 4-on / 4-off shift pattern Working hours: 02:30 – 08:30 (early‑morning cover essential) Must be able to commit fully to this shift pattern Benefits: Be part of an exciting new customer-facing initiative. Work in a dynamic and rewarding airport environment. Make a genuine difference to the passenger experience every day. Interested please reply to this email

Immediate start: Admin and Customer Service Coordinator 📍 Cheltenham 💰 up to £30,000 per annum (depending on experience) About the Company Our client is an established organisation within the green energy sector, focused on delivering innovative and sustainable solutions. They are seeking a highly organised and proactive Admin and Customer Service Coordinator, playing a key role in ensuring the smooth running of daily operations and supporting wider business objectives. The Role This is a pivotal position where you’ll provide comprehensive support to the Operations Director, helping to streamline workloads and ensure the seamless coordination of projects. You’ll be central to the business managing communications, coordinating activities, and contributing to process improvements that enhance overall efficiency. Key Responsibilities Administrative Support Support the day-to-day running of the administration function, ensuring tasks are completed efficiently. Communication Liaison Act as a key point of contact between the Operations Director and internal/external stakeholders. Project Coordination Assist in planning and executing projects, ensuring documentation is maintained and deadlines are met. Process Improvement Identify and support improvements to operational processes to increase efficiency. Document Management Maintain accurate, organised records and ensure all documentation is easily accessible. Planning & Coordination Coordinate projects, teams, and customer liaison to support operational delivery. Skills & Experience Proven experience in an administrative, finance or office-based customer service environment Strong organisational skills with the ability to manage multiple priorities Excellent communication skills, both written and verbal A proactive, problem-solving mindset with the ability to work independently An interest in sustainability or green energy is desirable

Customer Service Advisor Location: Bournemouth and surrounding area Salary: £25,000 rising to £26,250 after successful completion of probation A fantastic opportunity has arisen for a Customer Service Advisor to join a well-established and growing organisation. This role is ideal for someone who is passionate about delivering excellent customer service and is looking to build a long-term career within a supportive and rewarding environment. Key Responsibilities: Provide a high level of customer service via phone, email, and face-to-face interaction Handle customer enquiries efficiently and professionally Maintain accurate records and update systems as required Work collaboratively with internal teams to ensure a seamless customer experience Meet individual and team performance targets This is a great opportunity to join a business that values its employees and offers excellent benefits alongside career development. If you are a motivated individual with strong communication skills and a passion for customer service, we would love to hear from you. Additional Information: Probation period of 3–6 months Opportunities for progression within a growing business Salary & Benefits: Starting salary of £25,000, increasing to £26,250 after probation Monthly incentive scheme 23 days holiday, increasing by 1 day per year after your first full year (up to an additional 5 days) No requirement to work bank holidays Healthcare plan available after successful completion of probation Free gym access Chiropractor sessions upon passing probation Working Hours: Monday to Friday, 08:30am – 5:00pm 1 in 6 Saturdays, 9:00am – 12:00pm

Customer Service Advisor Location: Bournemouth and surrounding area Salary: £25,000 rising to £26,250 after successful completion of probation A fantastic opportunity has arisen for a Customer Service Advisor to join a well-established and growing organisation. This role is ideal for someone who is passionate about delivering excellent customer service and is looking to build a long-term career within a supportive and rewarding environment. Key Responsibilities: Provide a high level of customer service via phone, email, and face-to-face interaction Handle customer enquiries efficiently and professionally Maintain accurate records and update systems as required Work collaboratively with internal teams to ensure a seamless customer experience Meet individual and team performance targets This is a great opportunity to join a business that values its employees and offers excellent benefits alongside career development. If you are a motivated individual with strong communication skills and a passion for customer service, we would love to hear from you. Additional Information: Probation period of 3–6 months Opportunities for progression within a growing business Salary & Benefits: Starting salary of £25,000, increasing to £26,250 after probation Monthly incentive scheme 23 days holiday, increasing by 1 day per year after your first full year (up to an additional 5 days) No requirement to work bank holidays Healthcare plan available after successful completion of probation Free gym access Chiropractor sessions upon passing probation Working Hours: Monday to Friday, 08:30am – 5:00pm 1 in 6 Saturdays, 9:00am – 12:00pm

Customer Service Administrator (Call Centre) vacancy! Annual Salary: £27,000 Location: Finchley Central, N3 Job Type: Permanent, Full-time Join our team as a Customer Service Administrator in a dynamic call centre environment. This role is perfect for someone who thrives in a fast-paced setting and is committed to delivering exceptional customer service. You will be handling a high volume of inbound calls, managing email correspondence, and processing data efficiently. Day-to-day of the role: Handle a high volume of inbound calls from homeowners, solicitors, and third parties. Identify caller needs, resolve queries, and manage expectations effectively. Coordinate with internal departments and direct calls as needed. Maintain accurate records and update the database consistently. Review information from systems, leases, and HM Land Registry. Escalate priority issues where required. Manage correspondence in line with company policies. Support team members and contribute to team objectives. Identify trends and suggest process improvements. Required Skills & Qualifications: GCSEs (or equivalent) in English and Maths (Grade C or above). Strong IT skills, including database use and data entry. Excellent communication and customer service skills. High attention to detail and strong organisational ability. Ability to multitask in a fast-paced environment. Strong understanding of data protection and accuracy. Benefits: Competitive salary with potential increase. Hybrid working option available after probation. Structured working hours with rotating shifts. Professional development and training opportunities. Apply now!

Customer Service Administrator (Call Centre) vacancy! Annual Salary: £27,010 Location: Finchley Central, N3 Job Type: Permanent, Full-time Join our team as a Customer Service Administrator in a dynamic call centre environment. This role is perfect for someone who thrives in a fast-paced setting and is committed to delivering exceptional customer service. You will be handling a high volume of inbound calls, managing email correspondence, and processing data efficiently. Day-to-day of the role: Handle a high volume of inbound calls from homeowners, solicitors, and third parties. Identify caller needs, resolve queries, and manage expectations effectively. Coordinate with internal departments and direct calls as needed. Maintain accurate records and update the database consistently. Review information from systems, leases, and HM Land Registry. Escalate priority issues where required. Manage correspondence in line with company policies. Support team members and contribute to team objectives. Identify trends and suggest process improvements. Required Skills & Qualifications: GCSEs (or equivalent) in English and Maths (Grade C or above). Strong IT skills, including database use and data entry. Excellent communication and customer service skills. High attention to detail and strong organisational ability. Ability to multitask in a fast-paced environment. Strong understanding of data protection and accuracy. Benefits: Competitive salary with potential increase. Hybrid working option available after probation. Structured working hours with rotating shifts. Professional development and training opportunities. Apply now!

Customer Service Administrator (Call Centre) vacancy! Annual Salary: £27,010 Location: Finchley Central, N3 Job Type: Permanent, Full-time Join our team as a Customer Service Administrator in a dynamic call centre environment. This role is perfect for someone who thrives in a fast-paced setting and is committed to delivering exceptional customer service. You will be handling a high volume of inbound calls, managing email correspondence, and processing data efficiently. Day-to-day of the role: Handle a high volume of inbound calls from homeowners, solicitors, and third parties. Identify caller needs, resolve queries, and manage expectations effectively. Coordinate with internal departments and direct calls as needed. Maintain accurate records and update the database consistently. Review information from systems, leases, and HM Land Registry. Escalate priority issues where required. Manage correspondence in line with company policies. Support team members and contribute to team objectives. Identify trends and suggest process improvements. Required Skills & Qualifications: GCSEs (or equivalent) in English and Maths (Grade C or above). Strong IT skills, including database use and data entry. Excellent communication and customer service skills. High attention to detail and strong organisational ability. Ability to multitask in a fast-paced environment. Strong understanding of data protection and accuracy. Benefits: Competitive salary with potential increase. Hybrid working option available after probation. Structured working hours with rotating shifts. Professional development and training opportunities. Apply now!

Customer Care Coordinator Location: Exeter Job Type: Full-time Salary: £26.400 Temporary with the chance to go Permanent Reed is thrilled to announce an opening for a Customer Care Coordinator to join our client's dynamic team. This pivotal role, reporting to the Customer Care Manager, involves direct communication with customers, site managers, maintenance operatives, and contractors. The successful candidate will play a crucial role in enhancing our customer service by efficiently coordinating the resolution of customer issues. Day-to-day of the role: Provide effective support to homeowners, ensuring all communications regarding defects are handled professionally and in line with our Customer Care Policies and Procedures. Work collaboratively with various departments (Construction, Sales, Surveying, and Technical) to optimise communication and achieve the company's KPIs. Respond to incoming communications from homeowners following company guidelines. Issue works orders to maintenance operatives and subcontractors, monitoring progress through to completion. Ensure compliance with the Group's Health, Safety & Environment (HS&E) Policy and maintain high standards throughout the team. Perform general administrative duties to support the customer care function. Required Skills & Qualifications: Previous Customer Care experience in a fast-paced environment is preferred but not essential. Experience within the housing or construction industry is advantageous. Exceptional communication skills and meticulous attention to detail in capturing and logging customer information. Ability to remain composed and focused under pressure, with proactive problem-solving skills. IT literacy, with proficiency in Microsoft Word, Excel, and Outlook. Familiarity with COINS is beneficial, though training will be provided. Benefits: Contributory pension scheme. Performance-related bonus. To apply for the Customer Care Coordinator position, please submit your CV today! Please contact Emma Hutchings at the Reed Exeter office for more information.

Executive Enquiry Advisor Location: Pitsea (Hybrid Working) Pay Rate: £14.34 per hour Contract: Ongoing Temporary Hours: Full-time (36 hours per week, Monday–Friday) Important Dates Start Date: 6th July (mandatory) Interviews: 24th, 25th, or 26th June About the Role We are recruiting for two Executive Enquiry Advisors to join a busy and fast-paced team. This is an exciting opportunity for experienced customer service professionals to manage high-profile escalated complaints and enquiries. You will handle sensitive cases raised via the CEO’s office, MPs, and Councillors, ensuring all responses are timely, accurate, and compliant with the Housing Ombudsman Complaint Handling Code. Working Pattern Initial Training: 3 days onsite in Pitsea (starting from 6th July) Post-Training: Hybrid working 3 days from home 2 days in the Pitsea office Key Responsibilities Manage escalated complaints and enquiries from the CEO’s office, MPs, and Councillors Provide clear, accurate, and compliant responses in line with the Housing Ombudsman Complaint Handling Code Liaise with internal teams to gather information and resolve cases effectively Maintain accurate and transparent case records Identify trends in complaints and provide insights to senior management to support service improvement Success Measures High first contact resolution rates Meeting response time SLAs Strong stakeholder satisfaction (residents, MPs, Councillors) Delivery of effective and sustainable resolutions About You Experience Proven experience in a customer service or contact centre environment Experience within social housing or public sector (desirable) Skills & Knowledge Excellent verbal and written communication skills Strong organisation and time management Experience using CRM systems and contact centre platforms (e.g. Genesys) Knowledge of the Housing Ombudsman Complaint Handling Code Personal Attributes Customer-focused with a passion for improving resident experience Resilient and calm when managing complex or escalated issues Adaptable and able to prioritise in a fast-paced environment Additional Information Due to training requirements, candidates must be available to start on 6th July and attend interviews on the specified dates.