Customer Service

Senior Administrator Salary: Up to £35,000 (DOE) Location: Chelmsford, Essex Job Type: Full-time, office-based Working Hours: Monday – Friday, 8:15am – 5:00pm Role Overview As a Senior Administrator you will be responsible for providing comprehensive administrative, reception, and contract support to ensure the smooth day-to-day running of the office and project operations. This role supports internal teams, site operations, and management while maintaining high standards of organisation, compliance, and communication. Key Responsibilities Answer and manage incoming calls professionally Greet and assist visitors Prepare refreshments for meetings, including senior management and external stakeholders Book meeting rooms and coordinate meeting logistics Conduct routine office health & safety checks, including fire alarms and safety equipment Set up new projects on internal systems Prepare site documentation including H&S packs, folders, and site materials Manage and monitor project email inboxes Upload and file project documentation within systems Oversee drawing management (electronic and hard copies) Maintain and update document registers Issue weekly attestations communications Support pre-contract and end-of-contract review administration Visit sites when required to provide administrative support Archive project documentation and manage site returns Procure general office and project maintenance supplies Maintain H&S noticeboards Manage office supply ordering Process office-related purchases Upload and maintain building maintenance compliance documentation Oversee office equipment maintenance and servicing Key Skills & Competencies Strong organisational and administrative skills Excellent communication and interpersonal abilities Ability to manage multiple tasks and prioritise workload effectively Attention to detail and accuracy in documentation Proficiency in Microsoft Office and internal systems Ability to work independently and as part of a team If you have any questions, please call Sian on 01245 352332 or please apply today!

Senior Administrator Salary: Up to £35,000 (DOE) Location: Chelmsford, Essex Job Type: Full-time, office-based Working Hours: Monday – Friday, 8:15am – 5:00pm Role Overview As a Senior Administrator you will be responsible for providing comprehensive administrative, reception, and contract support to ensure the smooth day-to-day running of the office and project operations. This role supports internal teams, site operations, and management while maintaining high standards of organisation, compliance, and communication. Key Responsibilities Answer and manage incoming calls professionally Greet and assist visitors Prepare refreshments for meetings, including senior management and external stakeholders Book meeting rooms and coordinate meeting logistics Conduct routine office health & safety checks, including fire alarms and safety equipment Set up new projects on internal systems Prepare site documentation including H&S packs, folders, and site materials Manage and monitor project email inboxes Upload and file project documentation within systems Oversee drawing management (electronic and hard copies) Maintain and update document registers Issue weekly attestations communications Support pre-contract and end-of-contract review administration Visit sites when required to provide administrative support Archive project documentation and manage site returns Procure general office and project maintenance supplies Maintain H&S noticeboards Manage office supply ordering Process office-related purchases Upload and maintain building maintenance compliance documentation Oversee office equipment maintenance and servicing Key Skills & Competencies Strong organisational and administrative skills Excellent communication and interpersonal abilities Ability to manage multiple tasks and prioritise workload effectively Attention to detail and accuracy in documentation Proficiency in Microsoft Office and internal systems Ability to work independently and as part of a team If you have any questions, please call Sian on 01245 352332 or please apply today!

Temporary Receptionist My client based in Belfast, is currently seeking a temporary Receptionist. This is a temporary position to cover holiday leave. Working hours: Wed-Thursday 9am-5pm and Friday 9am-3pm Dates of Cover: Tuesday 9th June – Wednesday 17th June (Must be available for training on Friday the 5th or Monday 8th June. Hourly rate: £13.50 Job Role: As Receptionist, you will be the first point of contact for all visitors and staff, handling both internal and external switchboard calls for the company, ensuring first class customer service. Essential Criteria: Previous reception experience IT proficient with the use of Microsoft Office (Word, Excel, and Outlook) or similar applications Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels Ability to work on your own initiative as well as part of a team Ability to manage and prioritise a busy workload adhering to tight deadlines Main Duties and Responsibilities: To meet and greet visitors to the reception area Ensure meeting rooms and the reception area are kept in order, liaising with facilities associates, if required Ensure visitors are welcomed, provided with refreshment or facilities for their comfort and signed in Ensure all visitors are collected from Reception in a timely manner To be aware of the importance of answering the telephone as the first point of contact and to provide consistently high levels of customer service Copy and scan documentation as required Answer, screen, and redirect telephone enquiries Provision of administrative support Sort out incoming post and delivery to relevant teams Collect and prepare outgoing post to be with the courier by deadline

Temporary Driver Support Administrator Location: Stowmarket, Suffolk Contract: Temporary – 3 months Hours: Monday to Friday, 9:00am – 4:30pm Overview We are currently recruiting for a Temporary Driver Support Administrator to join a busy building materials supplier based in Stowmarket. This role will provide key support to a small and fast-paced transport planning team during a peak period of demand. The Role Working within a transport team of four, you will play a crucial role in supporting daily operations by acting as the first point of contact for drivers. The focus of this position is to manage incoming driver queries efficiently, ensuring that issues are either resolved promptly or escalated appropriately. Key Responsibilities Answer incoming calls from drivers in a professional and timely manner Provide assistance to drivers who may be lost, delayed, or require guidance Take accurate messages and relay information to the transport planning team Support the team during high volumes of incoming calls and operational demand Use initiative to resolve queries or complaints where possible Maintain clear and effective communication with drivers and colleagues Ensure a high level of customer service at all times Person Specification Previous experience in a high-volume call handling environment Confident communicator with strong interpersonal skills Ability to remain calm and resilient under pressure Proactive and able to use initiative to resolve issues Good organisational skills and attention to detail Comfortable working as part of a small, busy team Additional Information Immediate start available This is a fantastic opportunity to gain experience within a busy transport and logistics environment

Temporary Driver Support Administrator Location: Stowmarket, Suffolk Contract: Temporary – 3 months Hours: Monday to Friday, 9:00am – 4:30pm Overview We are currently recruiting for a Temporary Driver Support Administrator to join a busy building materials supplier based in Stowmarket. This role will provide key support to a small and fast-paced transport planning team during a peak period of demand. The Role Working within a transport team of four, you will play a crucial role in supporting daily operations by acting as the first point of contact for drivers. The focus of this position is to manage incoming driver queries efficiently, ensuring that issues are either resolved promptly or escalated appropriately. Key Responsibilities Answer incoming calls from drivers in a professional and timely manner Provide assistance to drivers who may be lost, delayed, or require guidance Take accurate messages and relay information to the transport planning team Support the team during high volumes of incoming calls and operational demand Use initiative to resolve queries or complaints where possible Maintain clear and effective communication with drivers and colleagues Ensure a high level of customer service at all times Person Specification Previous experience in a high-volume call handling environment Confident communicator with strong interpersonal skills Ability to remain calm and resilient under pressure Proactive and able to use initiative to resolve issues Good organisational skills and attention to detail Comfortable working as part of a small, busy team Additional Information Immediate start available This is a fantastic opportunity to gain experience within a busy transport and logistics environment

We are recruiting for an experienced professional to support the coordination and delivery of Education, Health and Care Plan (EHCP) annual reviews within a busy SEND service. This role involves managing a high-volume caseload and working closely with families, schools, and multi-agency professionals to ensure reviews are completed efficiently and within required timeframes. Key Responsibilities Manage and review EHCP annual review cases, ensuring actions are completed in line with statutory requirements Assess review outcomes and determine whether plans need to be updated Support monitoring and reporting on performance, including review outcomes and any issues raised Prepare and send communications to parents, schools, and professionals throughout the review process Ensure all relevant information and professional advice is received, recorded, and kept up to date Maintain accurate case records across internal systems Coordinate EHCP annual reviews across the academic year in partnership with internal teams Build and maintain effective working relationships with parents, schools, and professionals across education, health, and social care Manage casework and carry out consultations before any amendments are made to EHCPs Provide cover where required to ensure continuity of service Role Details Full time, 37 hours per week Hybrid working: 2 days in the office and 3 days working from home Managing a high-volume caseload (approximately 250 cases per officer) Candidates should have previous experience in a similar SEND role and be able to work with minimal supervision Systems Experience using Capita One is required Confident using SharePoint, Microsoft Teams, and Microsoft Office Ability to adapt to new systems, with a planned transition to Liquidlogic

Job Title: Administrator (Saturday Only) Location: Waltham Abbey, Essex Working Hours: Saturdays (Full day – hours flexible within 8:30am to 4pm) Reporting To: Office Manager We are seeking a reliable and detail-oriented Administrator to provide essential administrative and operational support within a busy environment on Saturdays. This is a great opportunity for someone looking for part-time weekend work in a structured and quality-driven setting. Key Responsibilities Support the day-to-day administrative functions of the business Monitor and manage stock levels, ensuring adequate supply of consumables Raise and process purchase orders with approved suppliers Assist with equipment maintenance Maintain accurate records Provide support during audits and compliance checks Deliver a high level of internal and external customer service Key Skills & Experience Strong administrative and organisational skills High attention to detail and ability to maintain accurate records Ability to work independently and as part of a team Good communication skills Previous experience in an administrative or laboratory environment is desirable Additional Information Saturday-only position Ideal for candidates seeking part-time or flexible work Training will be provided where required

HR Administrator Temp role to start ASAP £14.82 an hour, full time Monday to Friday Office based whilst training then moving to a hybrid role If you’re an organised administrator who enjoys working with people, systems, and data, this could be a great next step. You’ll join a collaborative HR team where your focus will be keeping processes running smoothly, ensuring employee information is accurate, and providing a responsive, helpful service across the business. This role suits someone who thrives in a fast-moving environment and takes pride in delivering high-quality work. What you’ll get involved in Supporting day-to-day HR operations and ensuring processes are completed accurately and on time Preparing offer packs, contracts, and onboarding documents for new starters Drafting a range of employee communications, including letters related to changes, absence, and leavers Responding to HR-related queries from employees and managers, providing clear guidance and solutions Keeping HR systems up to date, carrying out regular checks to maintain data accuracy Producing reports and supporting the team with HR data and insights Assisting with employee lifecycle activities, from onboarding through to exit processes Helping colleagues navigate HR systems and resolving basic system queries About you You’ll enjoy working with detail, take a structured approach to your work, and be confident communicating with people at all levels. You’ll likely bring: Previous experience in an administrative role, ideally within a busy environment Confidence working with systems, spreadsheets, and general office software A strong sense of discretion when handling sensitive information The ability to prioritise tasks and manage deadlines effectively Clear communication skills and a helpful, approachable style A proactive mindset and willingness to take ownership of your workload Nice to have (but not essential) Experience within an HR or people-focused role Exposure to HR systems or databases An understanding of HR processes or employment regulations CIPD Level 3 (or an interest in working towards it) Due to the office location- you must be able to drive What is in it for you Hybrid working after training completed Opportunity to gain experience within a HR role Free parking on site If you are interested in this role, please apply with your up-to-date CV or call Rachel Dunham at Reed Ipswich for more information

HR Administrator Temp role to start ASAP £14.82 an hour, full time Monday to Friday Office based whilst training then moving to a hybrid role If you’re an organised administrator who enjoys working with people, systems, and data, this could be a great next step. You’ll join a collaborative HR team where your focus will be keeping processes running smoothly, ensuring employee information is accurate, and providing a responsive, helpful service across the business. This role suits someone who thrives in a fast-moving environment and takes pride in delivering high-quality work. What you’ll get involved in Supporting day-to-day HR operations and ensuring processes are completed accurately and on time Preparing offer packs, contracts, and onboarding documents for new starters Drafting a range of employee communications, including letters related to changes, absence, and leavers Responding to HR-related queries from employees and managers, providing clear guidance and solutions Keeping HR systems up to date, carrying out regular checks to maintain data accuracy Producing reports and supporting the team with HR data and insights Assisting with employee lifecycle activities, from onboarding through to exit processes Helping colleagues navigate HR systems and resolving basic system queries About you You’ll enjoy working with detail, take a structured approach to your work, and be confident communicating with people at all levels. You’ll likely bring: Previous experience in an administrative role, ideally within a busy environment Confidence working with systems, spreadsheets, and general office software A strong sense of discretion when handling sensitive information The ability to prioritise tasks and manage deadlines effectively Clear communication skills and a helpful, approachable style A proactive mindset and willingness to take ownership of your workload Nice to have (but not essential) Experience within an HR or people-focused role Exposure to HR systems or databases An understanding of HR processes or employment regulations CIPD Level 3 (or an interest in working towards it) Due to the office location- you must be able to drive What is in it for you Hybrid working after training completed Opportunity to gain experience within a HR role Free parking on site If you are interested in this role, please apply with your up-to-date CV or call Rachel Dunham at Reed Ipswich for more information

HR Administrator Temp role to start ASAP £14.82 an hour, full time Monday to Friday Office based whilst training then moving to a hybrid role If you’re an organised administrator who enjoys working with people, systems, and data, this could be a great next step. You’ll join a collaborative HR team where your focus will be keeping processes running smoothly, ensuring employee information is accurate, and providing a responsive, helpful service across the business. This role suits someone who thrives in a fast-moving environment and takes pride in delivering high-quality work. What you’ll get involved in Supporting day-to-day HR operations and ensuring processes are completed accurately and on time Preparing offer packs, contracts, and onboarding documents for new starters Drafting a range of employee communications, including letters related to changes, absence, and leavers Responding to HR-related queries from employees and managers, providing clear guidance and solutions Keeping HR systems up to date, carrying out regular checks to maintain data accuracy Producing reports and supporting the team with HR data and insights Assisting with employee lifecycle activities, from onboarding through to exit processes Helping colleagues navigate HR systems and resolving basic system queries About you You’ll enjoy working with detail, take a structured approach to your work, and be confident communicating with people at all levels. You’ll likely bring: Previous experience in an administrative role, ideally within a busy environment Confidence working with systems, spreadsheets, and general office software A strong sense of discretion when handling sensitive information The ability to prioritise tasks and manage deadlines effectively Clear communication skills and a helpful, approachable style A proactive mindset and willingness to take ownership of your workload Nice to have (but not essential) Experience within an HR or people-focused role Exposure to HR systems or databases An understanding of HR processes or employment regulations CIPD Level 3 (or an interest in working towards it) Due to the office location- you must be able to drive What is in it for you Hybrid working after training completed Opportunity to gain experience within a HR role Free parking on site If you are interested in this role, please apply with your up-to-date CV or call Rachel Dunham at Reed Ipswich for more information