Location - Bristol
Salary - £13.50 per hour
Immediate start
6-week assignment with possible extension
The Role
We are recruiting for a Customer Service Officer to join a busy and fast-paced team, acting as the first point of contact for a wide range of customer enquiries. This is an excellent opportunity for someone who is passionate about delivering high-quality service and resolving issues efficiently.
You will provide a comprehensive, one-stop service to customers, ensuring all enquiries are handled professionally from initial contact through to resolution.
Key Responsibilities
Deliver a high-quality, customer-focused service across multiple channels including phone, email, online, and face-to-face
Handle a wide variety of customer enquiries, providing clear and accurate guidance
Accurately log and assess requests, ensuring appropriate actions and priorities are assigned
Liaise with internal teams and external partners to resolve queries effectively
Manage challenging situations calmly, including complaints and sensitive cases
Maintain accurate records and ensure all data is handled in line with data protection requirements
Work towards individual and team performance targets
What We’re Looking For
Previous experience in a customer service environment
Strong communication skills, both written and verbal
Ability to manage multiple tasks in a fast-paced setting
Confident handling difficult or sensitive situations
Good administrative and IT skills, including Microsoft Office
A proactive and problem-solving approach
Understanding of confidentiality and data protection
Desirable
Experience working in a high-volume or contact centre environment
Experience coordinating or progressing service requests
About You
You will be customer-focused with a positive, can-do attitude. You will be calm under pressure, resilient, and highly organised with strong attention to detail. You will also be a team player who is committed to delivering excellent service.#
To apply for this brand-new job, click "apply" and send your cv to Nicola.Godfrey@reed.com