Customer Service

We are currently recruiting for a Temporary Administrator to support a busy and fast-paced team during a peak period. This is a fantastic opportunity for a highly organised and proactive individual to make an immediate impact. You will play a key role in supporting operational activity during a particularly busy time of year. This position requires a confident administrator who can manage multiple tasks efficiently and communicate effectively with external stakeholders. ✅ Key Responsibilities: Contact clients to confirm invoice details Chasing and following up on outstanding information Ensuring all quotations are accurate and error-free Maintaining organised and up-to-date records Managing a high volume of administrative tasks with attention to detail Building strong relationships with external stakeholders Proactively picking up the phone and driving progress 🔎 About You: Strong administrative background (“a real administrator”) Highly organised, methodical, and detail-oriented Confident communicator, comfortable speaking with external stakeholders Able to multitask and manage workloads effectively Proactive and not afraid to chase information Strong accuracy and attention to detail If you’re a diligent and driven administrator looking for a short-term role where you can hit the ground running, then this is the role for you!

Corporate Account & Supply Manager Location: Leicestershire (office-based with travel) Salary: £28,000 – £30,000 Job Type: Full-Time Overview An exciting opportunity has arisen for a commercially driven individual to join a fast-growing business operating within the corporate accommodation and short-term lettings sector. This role is ideal for someone with property, hospitality, or commercial account management experience who is looking to take the next step in their career within a dynamic and expanding organisation. You will play a key role in growing corporate bookings, managing client relationships, and sourcing high-quality accommodation solutions tailored to business clients. The Role This position combines account management, business development, and property sourcing. You will be responsible for managing existing corporate relationships while actively developing new business opportunities. Using your commercial awareness, you will ensure all bookings are delivered profitably, balancing client satisfaction with business margins. You will also build a network of property suppliers, enabling quick turnaround on client requirements. The role is primarily office-based but will involve regular travel for client meetings, networking, and property viewings. Key Responsibilities Build and manage a strong corporate client pipeline, maintaining accurate CRM records Develop new business through networking, partnerships, and outreach Manage and nurture existing client relationships, ensuring high service standards Collaborate with internal teams to generate leads and enhance brand visibility Support marketing initiatives targeting corporate clients and property partners Provide tailored accommodation solutions aligned to client needs and budgets Negotiate rates with property owners and suppliers Ensure all bookings meet profitability targets through effective pricing strategies Conduct market research and monitor competitor activity Source and onboard high-quality properties suitable for corporate accommodation Ensure compliance with legal, regulatory, and company standards Produce regular pipeline and performance reports for senior leadership Candidate Profile Strong commercial mindset with an understanding of pricing, margins, and negotiation Confident communicator with excellent relationship-building skills Experience in property, hospitality, or a B2B commercial role Proven ability to win new business and manage client accounts Highly organised with strong attention to detail Self-motivated and able to work independently Adaptable and solutions-focused in a fast-paced environment Full UK driving licence (preferred due to travel requirements) Key Skills & Experience Account management and business development experience Negotiation and supplier management CRM management and pipeline tracking Market awareness within property or short-term lettings (desirable) What’s on Offer Starting base salary of up to £30,000 Opportunity to join a high-growth business with strong career progression Collaborative and supportive team environment Exposure to a premium property portfolio Ongoing development and progression opportunities

Business Support Assistant Location: Coventry - On - site with Travel (must have Full UK Driving License) Job Type: Full-time Salary: Competitive starting salary with potential for career progression We are seeking a proactive and organised Business Support Assistant to join our team. This role is ideal for someone who is eager to develop their skills in a dynamic work environment. The successful candidate will handle a variety of tasks from administrative duties to client communication, with ample opportunities for training and career advancement. Day-to-day of the role: Answer telephone calls, take messages, and handle callbacks efficiently. Monitor the Sales Inbox and respond to emails promptly. Prepare quotes, organise transport, and order stock following comprehensive training. Perform price checks and maintain stock levels. Undertake general administrative tasks such as printing, scanning, and making enquiries to suppliers. Participate actively in training and development sessions. Engage in meetings and team calls, with potential future travel requirements. Maintain a clean and efficient workstation. Handle sensitive data securely, whether communicated by email, post, or verbally. Liaise with clients regarding overdue invoices. Required Skills & Qualifications: Computer literate, proficient in Microsoft Excel and Word. Minimum educational requirement: 5 GCSEs or 2 A-Levels, must include Maths and English. Proficient in English. Previous experience is beneficial but not essential. Full driving licence is essential. Excellent communication skills, outgoing and open-minded. Benefits: Competitive salary with potential for growth through career progression. Comprehensive training programme. Clear career path for dedicated candidates. Full-time employment. Opportunities for future travel. To apply for this Business Support Assistant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

Customer Service Advisor (Temporary – 6 Months) Hybrid | Flexible Hours We are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract. This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment. About the Role You will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally. Key Responsibilities Supporting customers with account access, including login Responding to inbound emails and webchat requests Handling inbound and outbound calls in a contact centre environment Managing a high volume of customer queries and ensuring timely resolution Escalating more complex issues where required Maintaining accurate records and following internal processes Delivering a consistently high level of customer service across all interactions What We’re Looking For Previous experience in customer service or contact centre roles Excellent communication skills (written and verbal) Comfortable working across multiple systems and communication channels Strong problem-solving ability with good attention to detail A positive, flexible approach and ability to work both independently and as part of a team What’s on Offer 6‑month temporary contract Flexible working hours Hybrid working model Friendly and supportive team environment Please apply if you are available to start within the next 4 weeks.

Customer Service Advisor (Temporary – 6 Months) Hybrid | Flexible Hours We are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract. This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment. About the Role You will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally. Key Responsibilities Supporting customers with account access, including login Responding to inbound emails and webchat requests Handling inbound and outbound calls in a contact centre environment Managing a high volume of customer queries and ensuring timely resolution Escalating more complex issues where required Maintaining accurate records and following internal processes Delivering a consistently high level of customer service across all interactions What We’re Looking For Previous experience in customer service or contact centre roles Excellent communication skills (written and verbal) Comfortable working across multiple systems and communication channels Strong problem-solving ability with good attention to detail A positive, flexible approach and ability to work both independently and as part of a team What’s on Offer 6‑month temporary contract Flexible working hours Hybrid working model Friendly and supportive team environment Please apply if you are available to start within the next 4 weeks.

Customer Service Advisor (Temporary – 6 Months) Hybrid | Flexible Hours We are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract. This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment. About the Role You will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally. Key Responsibilities Supporting customers with account access, including login Responding to inbound emails and webchat requests Handling inbound and outbound calls in a contact centre environment Managing a high volume of customer queries and ensuring timely resolution Escalating more complex issues where required Maintaining accurate records and following internal processes Delivering a consistently high level of customer service across all interactions What We’re Looking For Previous experience in customer service or contact centre roles Excellent communication skills (written and verbal) Comfortable working across multiple systems and communication channels Strong problem-solving ability with good attention to detail A positive, flexible approach and ability to work both independently and as part of a team What’s on Offer 6‑month temporary contract Flexible working hours Hybrid working model Friendly and supportive team environment Please apply if you are available to start within the next 4 weeks.

Selective Licensing Applications Officer Location: Oxford (Hybrid/Office-based) Contract: 12-Month with a possibility of getting extended Hours: Part-time – 22 hours per week Pay Rate: £13.12 - 14.24 per hour About the Role We are currently recruiting for a Selective Licensing Applications Officer to join a busy and dynamic team supporting a Local Authority’s Selective Licensing scheme. This scheme requires all private rented properties in the local area to be licensed, helping to ensure landlords meet essential safety and management standards. This role is key in supporting the administration of the scheme and delivering excellent service to residents, landlords, and stakeholders. Key Responsibilities Handling a high volume of customer enquiries via telephone and email Processing licensing applications using internal systems and detailed procedures Reviewing documentation to ensure accuracy and compliance with licensing requirements Providing clear guidance to applicants on the licensing process Managing and updating records in line with internal processes Supporting the team to meet service targets in a fast-paced environment We are looking for someone who is: Customer-focused with strong communication skills Highly organised with excellent attention to detail Comfortable working with data, systems, and structured processes Able to manage a busy workload and prioritise tasks effectively Quick to learn new systems and adapt to changing procedures A proactive team player with a positive, can-do attitude Previous administrative or customer service experience is desirable, but this is an entry-level opportunity, and full training will be provided. available in the market for a new role?? APPLY NOW!! alternatively contact Muzna Naqvi at Reed Reading office

Account Manager – Poole | Permanent | Office-Based We’re currently recruiting for an experienced Account Manager to join a well-established, fast-paced sales team based in Poole. This is a fantastic opportunity for someone who thrives in a customer-focused environment and enjoys building long-term, profitable relationships. The Role As Account Manager, you’ll play a key role in managing and growing a portfolio of customer accounts, acting as the main point of contact and ensuring an exceptional end-to-end service experience. Key responsibilities include: Proactively scheduling and completing a high volume of outbound customer calls each day Responding to customer email enquiries within agreed SLAs Managing quote requests and following up, working closely with internal teams on stock, pricing and delivery Booking appointments for Business Development Managers and ensuring CRM records are fully up to date Analysing customer accounts to identify growth, profitability and whitespace opportunities Selling existing and new product ranges aligned to customer needs Maintaining accurate, detailed records of all customer interactions on CRM/ERP systems Managing customer complaints professionally, ensuring timely resolution and clear documentation Monitoring NPS scores and using feedback to drive service improvements Staying up to date with industry trends and relevant product developments Scheduling and supporting customer account reviews Working in line with internal processes to ensure a “right first time” approach What’s on Offer Permanent contract, 40 hours per week 30 days paid holiday (including bank holidays) Monthly profit share bonus Holiday buy-back scheme Company sick pay Free onsite parking Cycle to Work scheme Perks and employee discounts platform Unlimited onsite snacks and free lunch every Friday Charity dress-down Fridays Birthday vouchers Subsidised workplace massage Employee Assistance Programme Regular company social and corporate events The Person This role would suit someone who is proactive, commercially minded and passionate about delivering outstanding customer service. You’ll ideally have: B2B or B2C account management or sales experience Confidence selling over the phone and via virtual meetings Strong commercial acumen with the ability to interpret data and spot opportunities Excellent relationship-building skills at all levels A self-motivated, organised approach with the ability to manage your own workload Strong written and verbal communication skills Negotiation and persuasion skills to achieve win–win outcomes A genuine appetite to develop product and industry knowledge The Environment You’ll be based in a modern, open-plan office that encourages collaboration, inclusivity and open communication. The culture is supportive, energetic and customer-centric, with real scope to make an impact and develop your career. If you’re an experienced Account Manager looking for a new challenge in a people-focused, high-performing business, we’d love to hear from you. Apply now for more information or a confidential discussion.

Account Manager – Poole | Permanent | Office-Based We’re currently recruiting for an experienced Account Manager to join a well-established, fast-paced sales team based in Poole. This is a fantastic opportunity for someone who thrives in a customer-focused environment and enjoys building long-term, profitable relationships. The Role As Account Manager, you’ll play a key role in managing and growing a portfolio of customer accounts, acting as the main point of contact and ensuring an exceptional end-to-end service experience. Key responsibilities include: Proactively scheduling and completing a high volume of outbound customer calls each day Responding to customer email enquiries within agreed SLAs Managing quote requests and following up, working closely with internal teams on stock, pricing and delivery Booking appointments for Business Development Managers and ensuring CRM records are fully up to date Analysing customer accounts to identify growth, profitability and whitespace opportunities Selling existing and new product ranges aligned to customer needs Maintaining accurate, detailed records of all customer interactions on CRM/ERP systems Managing customer complaints professionally, ensuring timely resolution and clear documentation Monitoring NPS scores and using feedback to drive service improvements Staying up to date with industry trends and relevant product developments Scheduling and supporting customer account reviews Working in line with internal processes to ensure a “right first time” approach What’s on Offer Permanent contract, 40 hours per week 30 days paid holiday (including bank holidays) Monthly profit share bonus Holiday buy-back scheme Company sick pay Free onsite parking Cycle to Work scheme Perks and employee discounts platform Unlimited onsite snacks and free lunch every Friday Charity dress-down Fridays Birthday vouchers Subsidised workplace massage Employee Assistance Programme Regular company social and corporate events The Person This role would suit someone who is proactive, commercially minded and passionate about delivering outstanding customer service. You’ll ideally have: B2B or B2C account management or sales experience Confidence selling over the phone and via virtual meetings Strong commercial acumen with the ability to interpret data and spot opportunities Excellent relationship-building skills at all levels A self-motivated, organised approach with the ability to manage your own workload Strong written and verbal communication skills Negotiation and persuasion skills to achieve win–win outcomes A genuine appetite to develop product and industry knowledge The Environment You’ll be based in a modern, open-plan office that encourages collaboration, inclusivity and open communication. The culture is supportive, energetic and customer-centric, with real scope to make an impact and develop your career. If you’re an experienced Account Manager looking for a new challenge in a people-focused, high-performing business, we’d love to hear from you. Apply now for more information or a confidential discussion.

Job Opportunity: Account Manager – Manufacturing Sector Location: Winsford, Cheshire Salary: £35,000 - £45,000 per annum DOE Working hours: Monday to Friday, 8am-5pm Are you ready to take the next step in your career with a dynamic and growing manufacturing company? We’re looking for a proactive and driven Account Manager to play a key role in managing major contracts and delivering exceptional customer service. Full training provided – this is a fantastic opportunity to carve out a long-term career within a thriving business! What You’ll Be Doing Managing a portfolio of large, high-value contracts. Providing outstanding customer service and ensuring long-term client satisfaction and retention. Learning and navigating technical stock management and production systems. Monitoring and managing stock levels to meet production targets. Processing Customer orders Collaborating across departments and getting involved in all aspects of the business. Attending occasional face-to-face client meetings and site visits. What We’re Looking For A motivated individual eager to grow a long-term career within our company. A team player with a strong work ethic and the willingness to learn new skills. Someone adaptable and ready to understand the technicalities of multiple product lines. Prior experience in a customer-facing role is essential. Manufacturing experience is highly desirable. Excellent phone etiquette and communication skills. Strong attention to detail and organisational skills. What’s in it for you Competitive Salary. Diverse and Engaging Role. A clear path of career progression. Enjoy a full company shutdown over the Christmas period. Free access to an on-site gym to support your health and wellbeing. Full training provided to support your development and long-term career progression. If you’re passionate about customer service, thrive in a fast-paced environment, and want to be part of a company that values initiative and dedication, we’d love to hear from you!