Customer Service Advisor

Showroom Sales Advisor Monday to Friday: 8:00am – 5:30pm (with 1-hour unpaid lunch) Saturdays: 8:30am – 12:30pm on a rota basis Contract Type: Full-time, permanent, office based Start Date: As soon as possible (subject to notice period) Salary: Competitive with bonus We are seeking an enthusiastic and customer-oriented individual to join our client's team in a Showroom & Domestic Ground care Sales role at their Framlingham location in Suffolk. This is an excellent opportunity for someone who enjoys working with customers, has an interest in machinery or outdoor equipment, and thrives in a sales-focused environment. About the Role Reporting into the Branch and Sales Manager, you will play a key part in driving sales within the showroom while supporting its day-to-day operation. You will be responsible for creating a welcoming environment, identifying customer needs, and helping to maximise revenue opportunities across the domestic ground care product range. Key Responsibilities Ensure the showroom is well presented, fully stocked, and clearly priced Process customer purchases and liaise with suppliers to source products and parts Monitor stock levels and complete regular inventory checks Manage point-of-sale transactions and associated administration Support and organise product demonstrations where required Actively promote products, services, and seasonal offers Identify opportunities to upsell and cross-sell Assist with goods in/out, including unloading deliveries and preparing orders Continuously develop product knowledge through training Provide excellent customer service across in-person, phone, and email interactions Work towards individual and team sales objectives Follow internal procedures and health & safety standards at all times Maintain a proactive and positive approach to sales and customer engagement Why Join Us We are looking for someone who brings enthusiasm, a strong customer focus, and a willingness to learn. The ideal candidate will have: A good understanding of ground care machinery or previous retail/sales experience Confidence in dealing with customers and identifying their needs A proactive attitude with a drive to achieve sales targets Strong communication and organisational skills A team-focused approach with the ability to work independently when required Benefits Generous holiday allowance including bank holidays Pension scheme Life assurance Employee discount Sick pay scheme Health initiatives such as flu vaccinations Employee referral programme If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunham at Reed Ipswich for more information.

Showroom Sales Advisor Monday to Friday: 8:00am – 5:30pm (with 1-hour unpaid lunch) Saturdays: 8:30am – 12:30pm on a rota basis Contract Type: Full-time, permanent, office based Start Date: As soon as possible (subject to notice period) Salary: Competitive with bonus We are seeking an enthusiastic and customer-oriented individual to join our client's team in a Showroom & Domestic Ground care Sales role at their Framlingham location in Suffolk. This is an excellent opportunity for someone who enjoys working with customers, has an interest in machinery or outdoor equipment, and thrives in a sales-focused environment. About the Role Reporting into the Branch and Sales Manager, you will play a key part in driving sales within the showroom while supporting its day-to-day operation. You will be responsible for creating a welcoming environment, identifying customer needs, and helping to maximise revenue opportunities across the domestic ground care product range. Key Responsibilities Ensure the showroom is well presented, fully stocked, and clearly priced Process customer purchases and liaise with suppliers to source products and parts Monitor stock levels and complete regular inventory checks Manage point-of-sale transactions and associated administration Support and organise product demonstrations where required Actively promote products, services, and seasonal offers Identify opportunities to upsell and cross-sell Assist with goods in/out, including unloading deliveries and preparing orders Continuously develop product knowledge through training Provide excellent customer service across in-person, phone, and email interactions Work towards individual and team sales objectives Follow internal procedures and health & safety standards at all times Maintain a proactive and positive approach to sales and customer engagement Why Join Us We are looking for someone who brings enthusiasm, a strong customer focus, and a willingness to learn. The ideal candidate will have: A good understanding of ground care machinery or previous retail/sales experience Confidence in dealing with customers and identifying their needs A proactive attitude with a drive to achieve sales targets Strong communication and organisational skills A team-focused approach with the ability to work independently when required Benefits Generous holiday allowance including bank holidays Pension scheme Life assurance Employee discount Sick pay scheme Health initiatives such as flu vaccinations Employee referral programme If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunham at Reed Ipswich for more information.

Showroom Sales Advisor Monday to Friday: 8:00am – 5:30pm (with 1-hour unpaid lunch) Saturdays: 8:30am – 12:30pm on a rota basis Contract Type: Full-time, permanent, office based Start Date: As soon as possible (subject to notice period) Salary: Competitive with bonus We are seeking an enthusiastic and customer-oriented individual to join our client's team in a Showroom & Domestic Ground care Sales role at their Framlingham location in Suffolk. This is an excellent opportunity for someone who enjoys working with customers, has an interest in machinery or outdoor equipment, and thrives in a sales-focused environment. About the Role Reporting into the Branch and Sales Manager, you will play a key part in driving sales within the showroom while supporting its day-to-day operation. You will be responsible for creating a welcoming environment, identifying customer needs, and helping to maximise revenue opportunities across the domestic ground care product range. Key Responsibilities Ensure the showroom is well presented, fully stocked, and clearly priced Process customer purchases and liaise with suppliers to source products and parts Monitor stock levels and complete regular inventory checks Manage point-of-sale transactions and associated administration Support and organise product demonstrations where required Actively promote products, services, and seasonal offers Identify opportunities to upsell and cross-sell Assist with goods in/out, including unloading deliveries and preparing orders Continuously develop product knowledge through training Provide excellent customer service across in-person, phone, and email interactions Work towards individual and team sales objectives Follow internal procedures and health & safety standards at all times Maintain a proactive and positive approach to sales and customer engagement Why Join Us We are looking for someone who brings enthusiasm, a strong customer focus, and a willingness to learn. The ideal candidate will have: A good understanding of ground care machinery or previous retail/sales experience Confidence in dealing with customers and identifying their needs A proactive attitude with a drive to achieve sales targets Strong communication and organisational skills A team-focused approach with the ability to work independently when required Benefits Generous holiday allowance including bank holidays Pension scheme Life assurance Employee discount Sick pay scheme Health initiatives such as flu vaccinations Employee referral programme If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunham at Reed Ipswich for more information.

Showroom Sales Advisor Monday to Friday: 8:00am – 5:30pm (with 1-hour unpaid lunch) Saturdays: 8:30am – 12:30pm on a rota basis Contract Type: Full-time, permanent, office based Start Date: As soon as possible (subject to notice period) Salary: Competitive with bonus We are seeking an enthusiastic and customer-oriented individual to join our client's team in a Showroom & Domestic Ground care Sales role at their Framlingham location in Suffolk. This is an excellent opportunity for someone who enjoys working with customers, has an interest in machinery or outdoor equipment, and thrives in a sales-focused environment. About the Role Reporting into the Branch and Sales Manager, you will play a key part in driving sales within the showroom while supporting its day-to-day operation. You will be responsible for creating a welcoming environment, identifying customer needs, and helping to maximise revenue opportunities across the domestic ground care product range. Key Responsibilities Ensure the showroom is well presented, fully stocked, and clearly priced Process customer purchases and liaise with suppliers to source products and parts Monitor stock levels and complete regular inventory checks Manage point-of-sale transactions and associated administration Support and organise product demonstrations where required Actively promote products, services, and seasonal offers Identify opportunities to upsell and cross-sell Assist with goods in/out, including unloading deliveries and preparing orders Continuously develop product knowledge through training Provide excellent customer service across in-person, phone, and email interactions Work towards individual and team sales objectives Follow internal procedures and health & safety standards at all times Maintain a proactive and positive approach to sales and customer engagement Why Join Us We are looking for someone who brings enthusiasm, a strong customer focus, and a willingness to learn. The ideal candidate will have: A good understanding of ground care machinery or previous retail/sales experience Confidence in dealing with customers and identifying their needs A proactive attitude with a drive to achieve sales targets Strong communication and organisational skills A team-focused approach with the ability to work independently when required Benefits Generous holiday allowance including bank holidays Pension scheme Life assurance Employee discount Sick pay scheme Health initiatives such as flu vaccinations Employee referral programme If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunham at Reed Ipswich for more information.

🌟 Senior Customer Service Manager Salary: £40,000 – £50,000 | Full-time | Permanent Are you a driven customer service leader ready to step into a role where you can truly make your mark? We’re partnering with a fast-growing, entrepreneurial business that is investing heavily in its people, processes, and service delivery. As part of this exciting growth phase, a brand-new leadership role has been created — giving you the opportunity to shape, influence, and elevate the entire customer experience function from day one. This isn’t a “steady-state” role — it’s a chance to build, refine, and lead in a company that values ideas, innovation, and impact. 🚀 The Opportunity You’ll take ownership of the full customer service operation, leading both a UK-based team and an offshore order processing function. With strong backing from senior leadership, your focus will be to bring structure, accountability, and continuous improvement to a busy, fast-paced environment. You’ll have the autonomy to: Implement new processes and ways of working Drive performance and service excellence Improve cross-department collaboration Influence how customer service supports wider business growth 💼 What You’ll Be Doing Leading and developing a high-performing customer service team Managing an offshore order processing function to ensure accuracy and efficiency Driving KPI performance including response times, SLAs, and customer satisfaction Handling escalations and resolving complex customer queries Working closely with Sales, Warehouse, and Purchasing to improve communication and workflow Identifying and implementing improvements to processes and systems Creating a structured, motivated, and accountable team culture ✅ What We’re Looking For Proven experience managing customer service or operational teams A hands-on leader who thrives in a fast-moving environment Someone who enjoys improving processes and driving change Strong organisational and communication skills Experience managing or working with offshore teams (a bonus) A proactive, solutions-focused mindset with the ability to influence others 🌟 Why Apply? Newly created role — shape it and make it your own Join a growing, entrepreneurial business with real momentum High visibility with leadership — your ideas will be heard Opportunity to make a genuine impact on service and operations A collaborative environment where teams work closely together Clear scope for progression as the business continues to expand 🎯 What Success Looks Like A well-structured, high-performing customer service function Improved communication across departments Faster response times and stronger customer satisfaction Reduced errors and more efficient order processing A motivated, accountable, and engaged team If you’re ready to step into a role where you can lead, influence, and grow alongside an ambitious business, we want to hear from you. 👉 Apply now or contact Alex on 0113 236 8956 for a confidential conversation.

Sales Coordinator 📍 Hull 💰 Up to £27,000 per annum 🕒 Full-time | Permanent The Company We are recruiting on behalf of a well-established and growing engineering business based in Hull. Known for delivering high-quality products and exceptional customer service, the company is looking to strengthen its commercial team with the addition of a Sales Coordinator. The Role As a Sales Coordinator, you will play a key role in supporting the sales function, acting as a link between customers, internal teams, and external stakeholders. This is a fast-paced, varied position suited to someone highly organised with strong communication skills. Key Responsibilities Supporting the sales team with day-to-day administrative tasks Managing customer enquiries via phone and email Preparing quotes, processing orders, and updating internal systems Liaising with production, logistics, and engineering teams to ensure timely delivery Maintaining accurate customer records and reporting data Building strong relationships with customers and ensuring excellent service delivery About You Previous experience in a sales support, sales administration, or coordination role Experience within an engineering, manufacturing, or technical environment is desirable Strong organisational skills and attention to detail Confident communicator with a proactive approach Ability to manage multiple tasks in a fast-paced environment Proficient in Microsoft Office and CRM systems What’s on Offer Salary up to £27,000 per annum Full-time, permanent role Opportunity to join a stable and growing engineering business Supportive team environment with training and development opportunities

Sales Coordinator 📍 Hull 💰 Up to £27,000 per annum 🕒 Full-time | Permanent The Company We are recruiting on behalf of a well-established and growing engineering business based in Hull. Known for delivering high-quality products and exceptional customer service, the company is looking to strengthen its commercial team with the addition of a Sales Coordinator. The Role As a Sales Coordinator, you will play a key role in supporting the sales function, acting as a link between customers, internal teams, and external stakeholders. This is a fast-paced, varied position suited to someone highly organised with strong communication skills. Key Responsibilities Supporting the sales team with day-to-day administrative tasks Managing customer enquiries via phone and email Preparing quotes, processing orders, and updating internal systems Liaising with production, logistics, and engineering teams to ensure timely delivery Maintaining accurate customer records and reporting data Building strong relationships with customers and ensuring excellent service delivery About You Previous experience in a sales support, sales administration, or coordination role Experience within an engineering, manufacturing, or technical environment is desirable Strong organisational skills and attention to detail Confident communicator with a proactive approach Ability to manage multiple tasks in a fast-paced environment Proficient in Microsoft Office and CRM systems What’s on Offer Salary up to £27,000 per annum Full-time, permanent role Opportunity to join a stable and growing engineering business Supportive team environment with training and development opportunities

Sales Coordinator 📍 Hull 💰 Up to £27,000 per annum 🕒 Full-time | Permanent The Company We are recruiting on behalf of a well-established and growing engineering business based in Hull. Known for delivering high-quality products and exceptional customer service, the company is looking to strengthen its commercial team with the addition of a Sales Coordinator. The Role As a Sales Coordinator, you will play a key role in supporting the sales function, acting as a link between customers, internal teams, and external stakeholders. This is a fast-paced, varied position suited to someone highly organised with strong communication skills. Key Responsibilities Supporting the sales team with day-to-day administrative tasks Managing customer enquiries via phone and email Preparing quotes, processing orders, and updating internal systems Liaising with production, logistics, and engineering teams to ensure timely delivery Maintaining accurate customer records and reporting data Building strong relationships with customers and ensuring excellent service delivery About You Previous experience in a sales support, sales administration, or coordination role Experience within an engineering, manufacturing, or technical environment is desirable Strong organisational skills and attention to detail Confident communicator with a proactive approach Ability to manage multiple tasks in a fast-paced environment Proficient in Microsoft Office and CRM systems What’s on Offer Salary up to £27,000 per annum Full-time, permanent role Opportunity to join a stable and growing engineering business Supportive team environment with training and development opportunities

We are currently recruiting for a Temporary Administrator to support a busy and fast-paced team during a peak period. This is a fantastic opportunity for a highly organised and proactive individual to make an immediate impact. You will play a key role in supporting operational activity during a particularly busy time of year. This position requires a confident administrator who can manage multiple tasks efficiently and communicate effectively with external stakeholders. ✅ Key Responsibilities: Contact clients to confirm invoice details Chasing and following up on outstanding information Ensuring all quotations are accurate and error-free Maintaining organised and up-to-date records Managing a high volume of administrative tasks with attention to detail Building strong relationships with external stakeholders Proactively picking up the phone and driving progress 🔎 About You: Strong administrative background (“a real administrator”) Highly organised, methodical, and detail-oriented Confident communicator, comfortable speaking with external stakeholders Able to multitask and manage workloads effectively Proactive and not afraid to chase information Strong accuracy and attention to detail If you’re a diligent and driven administrator looking for a short-term role where you can hit the ground running, then this is the role for you!

Customer Service Location: Crawley Salary: 24,000 to 27,000 Job Type: Full-time, Permanent Looking for a role where you can truly make a difference every day? This is more than just answering calls, it’s about being the friendly, knowledgeable and reliable point of contact that customers remember for all the right reasons. A customer-focused and fast-growing organisation is looking for a Customer Service Representative who thrives on helping others, solving problems and delivering service that goes above and beyond. As the first point of contact, this person will play a vital role in shaping the customer experience, building lasting relationships and upholding the company’s reputation for excellence. Day-to-day of the role: Respond to customer enquiries via phone, email, and live chat in a timely and professional manner. Resolve issues efficiently and empathetically, ensuring a positive customer experience. Process orders, returns and account updates accurately using internal systems. Maintain detailed records of customer interactions and feedback. Collaborate with internal departments (e.g., sales, logistics, technical support) to resolve queries. Identify opportunities to improve service and contribute to team goals. Stay up to date with product knowledge, company policies and service standards. Required Skills & Qualifications: Previous experience in a customer service or client-facing role. Excellent communication skills, both written and verbal. Strong problem-solving abilities and a calm, professional approach. Good organisational skills and attention to detail. Proficiency in Microsoft Office and CRM systems. Ability to work independently and as part of a team. Benefits: Competitive salary and benefits package. A supportive and inclusive team culture. Opportunities for training and career development. Modern office facilities and flexible working options. Recognition and rewards for outstanding performance. If you are interested in this vacancy should apply as soon as possible.