Customer Service Advisor

Customer Service Advisor Job Type: Temporary (3 months, potential extension) Location: Dereham Working Hours: 37 hours per week, Monday to Friday, shifts between 8.30am and 5.30pm We are currently seeking a Customer Service Advisor to join our team on a temporary basis. This role is ideal for someone with prior contact centre experience who can effectively multitask and navigate multiple IT systems. The position offers a structured weekday schedule and includes free parking. Day-to-day of the role: Assess and resolve verbal and written enquiries through various channels including telephone, email, webchat, social media, and face-to-face interactions. Complete service requests and log complaints, ensuring all customer interactions are handled efficiently and effectively. Remain customer-focused, responding positively and proactively, especially during periods of high demand. Undertake additional administrative duties to maximise productivity. This includes sending out information, dealing with post, scanning documents, franking the post, and performing other reasonable duties as required by your line manager. Required Skills & Qualifications: Previous experience in a contact centre environment. Strong ability to multitask and navigate several IT systems simultaneously. Excellent communication skills, capable of handling multiple channels of customer interaction. Proactive and positive attitude, especially under pressure. Competency in administrative tasks and a keen eye for detail. Benefits: Free parking. Structured working hours with weekends off. Opportunity for role extension based on performance. Please apply online or contact Maxine or Andrea at Reed Norwich.

Customer Account Advisor – Retentions 📍 Wrexham + 🕒 Monday–Friday + 🏢 Office‑based - 8:30am - 5pm - 37.5 Hours p/w 💰 Salary: £26,000 ✅ Full‑time + No weekend work + Free on‑site parking + Company pension + 20 Days Holiday + Bank Holidays (1 Additional day per full year of service) An established, family‑run organisation are looking to add a Customer Account Advisor to their busy Retentions team, based at the headquarters in Wrexham. This role is ideal for someone who enjoys problem‑solving, negotiating, and maintaining strong customer relationships in a fast‑paced environment. More About The Role As a Customer Account Advisor in Retentions, you’ll be the point of contact for customers who may be considering leaving - managing queries, complaints, and disputes while working towards positive, commercially sound outcomes that are aimed at retaining clients. Your focus will be on ensuring issues are handled professionally, efficiently, and with a clear solutions‑driven approach. Core Responsibilities Managing customer enquiries, complaints, and disputes Remaining customer‑focused while working towards the most appropriate resolution for the business & the client Demonstrating a calm, level‑headed approach to problem solving and decision‑making Confidently owning decisions and delivering clear outcomes to customers Managing a busy workload through an internal CRM system Engaging in contractual discussions and negotiations to retain valued customers Working independently while also collaborating with internal teams to ensure seamless service delivery What I'm Looking For Recent experience in a similar customer service, account management, or retention‑focused role (Helpful, but not Essential) Proven ability to find solutions in a fast‑paced, high‑volume environment Strong negotiation, problem‑solving, and diplomacy skills - (Important for Long-Term Success in the role) Excellent communication and interpersonal skills Confident IT user with the ability to organise and prioritise workloads to meet deadlines Why You'll Love It... The role has come about as a result of someone moving to another team within the business - Their staff retention is high so hiring is rare for this team! £26,000 salary Monday to Friday working hours (no weekend work!) Office‑based role with free on‑site parking with a desirable business Company pension + Holiday package Supportive team environment within a stable, family‑owned business Interested? My client is looking to see people as soon as possible, so apply now & I will call you for a screening interview ahead of booking in an interview with the client (if you meet the criteria!) Please ensure you meet the criteria for the role & have answered the screening questions - If you feel you're a very strong candidate for the role call me directly at 01244 405 100 between 9am & 4pm Monday - Friday

Customer Account Advisor – Retentions 📍 Wrexham + 🕒 Monday–Friday + 🏢 Office‑based - 8:30am - 5pm - 37.5 Hours p/w 💰 Salary: £26,000 ✅ Full‑time + No weekend work + Free on‑site parking + Company pension + 20 Days Holiday + Bank Holidays (1 Additional day per full year of service) An established, family‑run organisation are looking to add a Customer Account Advisor to their busy Retentions team, based at the headquarters in Wrexham. This role is ideal for someone who enjoys problem‑solving, negotiating, and maintaining strong customer relationships in a fast‑paced environment. More About The Role As a Customer Account Advisor in Retentions, you’ll be the point of contact for customers who may be considering leaving - managing queries, complaints, and disputes while working towards positive, commercially sound outcomes that are aimed at retaining clients. Your focus will be on ensuring issues are handled professionally, efficiently, and with a clear solutions‑driven approach. Core Responsibilities Managing customer enquiries, complaints, and disputes Remaining customer‑focused while working towards the most appropriate resolution for the business & the client Demonstrating a calm, level‑headed approach to problem solving and decision‑making Confidently owning decisions and delivering clear outcomes to customers Managing a busy workload through an internal CRM system Engaging in contractual discussions and negotiations to retain valued customers Working independently while also collaborating with internal teams to ensure seamless service delivery What I'm Looking For Recent experience in a similar customer service, account management, or retention‑focused role (Helpful, but not Essential) Proven ability to find solutions in a fast‑paced, high‑volume environment Strong negotiation, problem‑solving, and diplomacy skills - (Important for Long-Term Success in the role) Excellent communication and interpersonal skills Confident IT user with the ability to organise and prioritise workloads to meet deadlines Why You'll Love It... The role has come about as a result of someone moving to another team within the business - Their staff retention is high so hiring is rare for this team! £26,000 salary Monday to Friday working hours (no weekend work!) Office‑based role with free on‑site parking with a desirable business Company pension + Holiday package Supportive team environment within a stable, family‑owned business Interested? My client is looking to see people as soon as possible, so apply now & I will call you for a screening interview ahead of booking in an interview with the client (if you meet the criteria!) Please ensure you meet the criteria for the role & have answered the screening questions - If you feel you're a very strong candidate for the role call me directly at 01244 405 100 between 9am & 4pm Monday - Friday

Customer Account Advisor – Retentions 📍 Wrexham + 🕒 Monday–Friday + 🏢 Office‑based - 8:30am - 5pm - 37.5 Hours p/w 💰 Salary: £26,000 ✅ Full‑time + No weekend work + Free on‑site parking + Company pension + 20 Days Holiday + Bank Holidays (1 Additional day per full year of service) An established, family‑run organisation are looking to add a Customer Account Advisor to their busy Retentions team, based at the headquarters in Wrexham. This role is ideal for someone who enjoys problem‑solving, negotiating, and maintaining strong customer relationships in a fast‑paced environment. More About The Role As a Customer Account Advisor in Retentions, you’ll be the point of contact for customers who may be considering leaving - managing queries, complaints, and disputes while working towards positive, commercially sound outcomes that are aimed at retaining clients. Your focus will be on ensuring issues are handled professionally, efficiently, and with a clear solutions‑driven approach. Core Responsibilities Managing customer enquiries, complaints, and disputes Remaining customer‑focused while working towards the most appropriate resolution for the business & the client Demonstrating a calm, level‑headed approach to problem solving and decision‑making Confidently owning decisions and delivering clear outcomes to customers Managing a busy workload through an internal CRM system Engaging in contractual discussions and negotiations to retain valued customers Working independently while also collaborating with internal teams to ensure seamless service delivery What I'm Looking For Recent experience in a similar customer service, account management, or retention‑focused role (Helpful, but not Essential) Proven ability to find solutions in a fast‑paced, high‑volume environment Strong negotiation, problem‑solving, and diplomacy skills - (Important for Long-Term Success in the role) Excellent communication and interpersonal skills Confident IT user with the ability to organise and prioritise workloads to meet deadlines Why You'll Love It... The role has come about as a result of someone moving to another team within the business - Their staff retention is high so hiring is rare for this team! £26,000 salary Monday to Friday working hours (no weekend work!) Office‑based role with free on‑site parking with a desirable business Company pension + Holiday package Supportive team environment within a stable, family‑owned business Interested? My client is looking to see people as soon as possible, so apply now & I will call you for a screening interview ahead of booking in an interview with the client (if you meet the criteria!) Please ensure you meet the criteria for the role & have answered the screening questions - If you feel you're a very strong candidate for the role call me directly at 01244 405 100 between 9am & 4pm Monday - Friday

Customer Account Advisor – Retentions 📍 Wrexham + 🕒 Monday–Friday + 🏢 Office‑based - 8:30am - 5pm - 37.5 Hours p/w 💰 Salary: £26,000 ✅ Full‑time + No weekend work + Free on‑site parking + Company pension + 20 Days Holiday + Bank Holidays (1 Additional day per full year of service) An established, family‑run organisation are looking to add a Customer Account Advisor to their busy Retentions team, based at the headquarters in Wrexham. This role is ideal for someone who enjoys problem‑solving, negotiating, and maintaining strong customer relationships in a fast‑paced environment. More About The Role As a Customer Account Advisor in Retentions, you’ll be the point of contact for customers who may be considering leaving - managing queries, complaints, and disputes while working towards positive, commercially sound outcomes that are aimed at retaining clients. Your focus will be on ensuring issues are handled professionally, efficiently, and with a clear solutions‑driven approach. Core Responsibilities Managing customer enquiries, complaints, and disputes Remaining customer‑focused while working towards the most appropriate resolution for the business & the client Demonstrating a calm, level‑headed approach to problem solving and decision‑making Confidently owning decisions and delivering clear outcomes to customers Managing a busy workload through an internal CRM system Engaging in contractual discussions and negotiations to retain valued customers Working independently while also collaborating with internal teams to ensure seamless service delivery What I'm Looking For Recent experience in a similar customer service, account management, or retention‑focused role (Helpful, but not Essential) Proven ability to find solutions in a fast‑paced, high‑volume environment Strong negotiation, problem‑solving, and diplomacy skills - (Important for Long-Term Success in the role) Excellent communication and interpersonal skills Confident IT user with the ability to organise and prioritise workloads to meet deadlines Why You'll Love It... The role has come about as a result of someone moving to another team within the business - Their staff retention is high so hiring is rare for this team! £26,000 salary Monday to Friday working hours (no weekend work!) Office‑based role with free on‑site parking with a desirable business Company pension + Holiday package Supportive team environment within a stable, family‑owned business Interested? My client is looking to see people as soon as possible, so apply now & I will call you for a screening interview ahead of booking in an interview with the client (if you meet the criteria!) Please ensure you meet the criteria for the role & have answered the screening questions - If you feel you're a very strong candidate for the role call me directly at 01244 405 100 between 9am & 4pm Monday - Friday

Join a friendly, fast‑growing customer service team supporting customers across email, live chat, phone, and in-person. You’ll provide clear, helpful advice on our product range, resolve queries quickly, and deliver a high-quality service every time. Full training provided. Working Hours: Full time - 40 hours per week Shifts: 8 hours per day, mix of early and late shifts, weekends inc. Free parking onsite Free breakfast, lunch, snacks and drinks Casual dress, staff discounts and regular socials. What You’ll Do Handle customer enquiries across digital channels and occasionally by phone/in person Provide accurate information and great service Log interactions using internal systems Work collaboratively with the wider team What You’ll Need Strong communication skills Confidence using IT systems A positive, customer-first attitude Customer service experience is a bonus Please 'Apply' today for immediate consideration.

Scheduling Administrator South Leicestershire £26,000- £27,000 Full time-Monday- Friday Permanent role Are you highly organised, detail-orientated and great at keeping multiple plates spinning? We are thrilled to be managing the recruitment for a respected international consultancy business in South Leicestershire, in recruiting for a Scheduling Administrator on a permanent basis. You’ll be part of an exciting business that offers a great working environment and culture and reporting to the Operations Manager, you will play a pivotal role in planning and coordinating the consultants across the UK as part of a wider team. What You’ll Be Doing * Plan and schedule safety audits—allocating work based on competence, availability, location and client priorities, while proactively resolving scheduling challenges. * Arrange global travel requirements with travel partners and ensure auditors receive accurate itineraries and diary support. * Maintain accurate records across business systems, including Microsoft Dynamics 365 and client audit portals. * Communicate with clients and internal teams—providing updates, supporting KPIs, and acting as the first point of escalation for customer queries. * Support general administrative duties to keep the Operations Team running smoothly. What We’re Looking For * Strong organisational skills with exceptional attention to detail. * Excellent written and verbal communication skills. * Ability to work flexibly in a fast-paced environment. * Experience in food safety, quality assurance, auditing or scheduling (desirable but not essential). * IT literacy, particularly with Microsoft Office; scheduling tools advantageous. * Commercial awareness and sound decision-making capability. * Strong problem-solving skills and the ability to anticipate issues. * Solid grasp of geographical locations. * Due to the location of the company, you will need your own transport. Where You’ll Work * Rural office location in South Leicestershire- car will be required * Hybrid working available: up to two days per week from home after successful completion of six-month probation. What’s in It for You * Full-time role- Monday to Friday * 25 days holiday plus bank holidays * Salary: £26,000–£27,000 depending on experience * Workplace pension * Supportive and collaborative working environment focused on employee well-being * Discretionary annual bonus scheme

My client is seeking a proactive and versatile Logistics & Warehouse Administrator to join our team. This primarily office-based role requires a hands-on approach, supporting warehouse operations and occasional delivery duties as needed. The successful candidate will have strong systems knowledge, excellent organisational skills, and the flexibility to assist across multiple areas of the business. Day-to-day of the role: Administration & Systems Accurately process customer orders for parts using internal systems. Maintain and update stock and order records. Input, track and manage purchase orders and sales orders. Ensure data accuracy across systems and documentation. Generate reports and assist with inventory tracking. Liaising with Engineers for parts to fulfil Service contracts Warehouse Support Assist with receiving, checking and storing goods. Support picking, packing and dispatch of orders. Ensure warehouse operations run efficiently and safely. Logistics & Deliveries Support coordination of deliveries and shipments. Occasionally undertake deliveries when required. Liaise with engineers, couriers and suppliers. Customer & Internal Communication Communicate effectively with customers regarding orders and delivery updates. Liaise with internal departments including sales and warehouse. Handle queries and resolve issues promptly and professionally. Required Skills & Qualifications: Strong IT and systems knowledge (ERP/order processing systems preferred). Experience in order processing, logistics, or warehouse administration. Excellent communication and interpersonal skills. High level of accuracy and attention to detail. Ability to multitask and prioritise workload. Flexible, hands-on attitude with willingness to support different areas. Full UK driving licence (preferred/required depending on role needs).

Project Co-ordinator – Manufacturing / Logistics Projects Location: Walsall Full-time | Permanent Competitive salary + benefits Are you an organised and commercially aware project professional who thrives on managing multiple moving parts? We’re recruiting on behalf of a growing and highly reputable organisation within the manufacturing and logistics sector. This is an exciting opportunity to join a fast-paced team where you’ll take ownership of coordinating projects from initial order right through to final delivery. The Opportunity As a Project Co-ordinator, you’ll play a pivotal role in ensuring projects are delivered on time, within budget, and to client expectations. You’ll act as the central point of communication, working closely with customers, suppliers, and internal teams to keep everything running smoothly. Key Responsibilities Project Delivery & Coordination Oversee multiple projects simultaneously from order through to completion Manage timelines and ensure alignment across production, supply, and delivery schedules Monitor progress and proactively resolve challenges Client & Stakeholder Management Act as the main point of contact for key clients Confirm project requirements, specifications, and delivery plans Maintain clear, consistent communication throughout Planning, Procurement & Logistics Coordinate internal production and external subcontractors as required Source materials and services in a cost-effective manner Arrange transport and oversee delivery schedules to meet customer expectations Administration & Financial Tracking Manage project documentation, orders, and invoicing Track project costs and monitor budgets and margins Ensure all financial and operational data is accurate and up to date Quality & Compliance Ensure outputs meet agreed specifications and quality standards Maintain compliance with internal processes and regulatory requirements About You Experience in project coordination, project management, or a similar role Background in manufacturing, engineering, construction, or logistics is highly desirable Strong organisational skills with the ability to juggle multiple projects Commercial awareness and confidence managing costs and budgets Excellent communication and stakeholder management skills Proficient in Microsoft Office (Excel, Outlook, etc.) What You’ll Bring A proactive, solutions-focused mindset Ability to stay calm under pressure and solve problems effectively High attention to detail and a structured approach to work Strong relationship-building skills Why Apply? Join a growing business with a strong reputation in its field Take ownership of varied, end-to-end projects Be part of a collaborative and supportive team Gain exposure across operations, logistics, and client management

Buying Administrator Permanent role Monday to Friday 9am-5pm Office based in Ipswich Are you highly organised, detail-focused, and confident managing data and processes? We’re looking for a proactive administrator to support our purchasing and operations function in a fast-paced, collaborative environment. What is involved In this varied role, you’ll play a vital part in keeping products moving through the business, supporting purchasing, processing orders, and ensuring information is accurate across systems. Your responsibilities will include: Creating and managing purchase orders, ensuring quantities, pricing, and delivery details are correct Coordinating bulk purchasing requirements alongside customer and promotional orders Using internal systems to manage requisitions and ensure data is accurately uploaded Tracking orders, following up with suppliers, and keeping teams informed of any delays Maintaining accurate supplier agreements and system records Ensuring all documentation is complete and compliant for shipping, traceability, and regulatory purposes Supporting order processing for customers, including confirmations, stock allocation, and invoicing Arranging shipping and liaising with courier services Working closely with internal teams to resolve queries and ensure smooth operations Why you This is a great opportunity for someone who enjoys structure, accuracy, and teamwork. You’ll be part of a supportive environment where your contribution directly impacts efficiency and customer satisfaction. We’re looking for someone who brings: Strong organisational skills and attention to detail Confidence working with systems and data (experience with ERP systems is a plus) Solid Microsoft Office skills, particularly Excel The ability to manage multiple priorities and meet deadlines A professional, reliable, and collaborative approach A positive mindset and willingness to learn In return, you’ll benefit from: A supportive and team-focused culture Opportunities for training and development A varied and engaging role where no two days are the same If you’re ready to take the next step in your administrative career and be part of a dynamic team, we’d love to hear from you. If you are interested, please apply or contact Rachel Dunham at Reed Ipswich for more information