Customer Service Administrator

Job Title - Spare Parts Sales Specialist Spare Parts Quoting & Order Fulfilment • Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system • Process spare parts and service-related orders for UK & Ireland customers using the ERP system • Coordinate customer returns, repairs, invoicing, and credit processes via ERP • Proactively monitor and manage open orders to ensure ontime delivery • Expedite sales order backlog to maximise billing output Customer Service • Maintain and build strong relationships with our customers/suppliers to ensure satisfaction • Provide high-quality, responsive customer service across all forms of communication channels in line with SLA’s E-Store & Sales Initiatives • Support customer engagement through the E-Store strategy • Assist customer onboarding to the E-Store digital platform • Collaborate with the European team to enhance transactional efficiency Inventory Control & Availability • Monitor local stock levels and backorders, proactively addressing shortages or risks • Optimise inventory levels to meet customer demands Process Improvement / KPI’s / General • Drive improvements in quoting, order processing and customer service processes • Ensure adherence to established processes, standards, and SLA’s • Assess and maintain clarity of SLA’s, including terms and performance timelines and compliance • Track and report on key aftersales performance KPI’s • Work collaboratively across all departments to support business objectives • Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading Experience & Education • Minimum 4 years’ experience in aftersales or a similar role • Experience using ERP systems (ideally SAP S/4HANA & JD Edwards) & Microsoft 365 applications • Back-office quoting experience in a technical or industrial B2B environment (desirable) • Qualification in Business, Supply Chain, Engineering or a related field (or equivalent experience) preferable

Job Title - Spare Parts Sales Specialist Spare Parts Quoting & Order Fulfilment • Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system • Process spare parts and service-related orders for UK & Ireland customers using the ERP system • Coordinate customer returns, repairs, invoicing, and credit processes via ERP • Proactively monitor and manage open orders to ensure ontime delivery • Expedite sales order backlog to maximise billing output Customer Service • Maintain and build strong relationships with our customers/suppliers to ensure satisfaction • Provide high-quality, responsive customer service across all forms of communication channels in line with SLA’s E-Store & Sales Initiatives • Support customer engagement through the E-Store strategy • Assist customer onboarding to the E-Store digital platform • Collaborate with the European team to enhance transactional efficiency Inventory Control & Availability • Monitor local stock levels and backorders, proactively addressing shortages or risks • Optimise inventory levels to meet customer demands Process Improvement / KPI’s / General • Drive improvements in quoting, order processing and customer service processes • Ensure adherence to established processes, standards, and SLA’s • Assess and maintain clarity of SLA’s, including terms and performance timelines and compliance • Track and report on key aftersales performance KPI’s • Work collaboratively across all departments to support business objectives • Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading Experience & Education • Minimum 4 years’ experience in aftersales or a similar role • Experience using ERP systems (ideally SAP S/4HANA & JD Edwards) & Microsoft 365 applications • Back-office quoting experience in a technical or industrial B2B environment (desirable) • Qualification in Business, Supply Chain, Engineering or a related field (or equivalent experience) preferable

Job Title - Spare Parts Sales Specialist Spare Parts Quoting & Order Fulfilment • Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system • Process spare parts and service-related orders for UK & Ireland customers using the ERP system • Coordinate customer returns, repairs, invoicing, and credit processes via ERP • Proactively monitor and manage open orders to ensure ontime delivery • Expedite sales order backlog to maximise billing output Customer Service • Maintain and build strong relationships with our customers/suppliers to ensure satisfaction • Provide high-quality, responsive customer service across all forms of communication channels in line with SLA’s E-Store & Sales Initiatives • Support customer engagement through the E-Store strategy • Assist customer onboarding to the E-Store digital platform • Collaborate with the European team to enhance transactional efficiency Inventory Control & Availability • Monitor local stock levels and backorders, proactively addressing shortages or risks • Optimise inventory levels to meet customer demands Process Improvement / KPI’s / General • Drive improvements in quoting, order processing and customer service processes • Ensure adherence to established processes, standards, and SLA’s • Assess and maintain clarity of SLA’s, including terms and performance timelines and compliance • Track and report on key aftersales performance KPI’s • Work collaboratively across all departments to support business objectives • Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading Experience & Education • Minimum 4 years’ experience in aftersales or a similar role • Experience using ERP systems (ideally SAP S/4HANA & JD Edwards) & Microsoft 365 applications • Back-office quoting experience in a technical or industrial B2B environment (desirable) • Qualification in Business, Supply Chain, Engineering or a related field (or equivalent experience) preferable

Job Title - Spare Parts Sales Specialist Spare Parts Quoting & Order Fulfilment • Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system • Process spare parts and service-related orders for UK & Ireland customers using the ERP system • Coordinate customer returns, repairs, invoicing, and credit processes via ERP • Proactively monitor and manage open orders to ensure ontime delivery • Expedite sales order backlog to maximise billing output Customer Service • Maintain and build strong relationships with our customers/suppliers to ensure satisfaction • Provide high-quality, responsive customer service across all forms of communication channels in line with SLA’s E-Store & Sales Initiatives • Support customer engagement through the E-Store strategy • Assist customer onboarding to the E-Store digital platform • Collaborate with the European team to enhance transactional efficiency Inventory Control & Availability • Monitor local stock levels and backorders, proactively addressing shortages or risks • Optimise inventory levels to meet customer demands Process Improvement / KPI’s / General • Drive improvements in quoting, order processing and customer service processes • Ensure adherence to established processes, standards, and SLA’s • Assess and maintain clarity of SLA’s, including terms and performance timelines and compliance • Track and report on key aftersales performance KPI’s • Work collaboratively across all departments to support business objectives • Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading Experience & Education • Minimum 4 years’ experience in aftersales or a similar role • Experience using ERP systems (ideally SAP S/4HANA & JD Edwards) & Microsoft 365 applications • Back-office quoting experience in a technical or industrial B2B environment (desirable) • Qualification in Business, Supply Chain, Engineering or a related field (or equivalent experience) preferable

Account Executive Competitive Salary Location: Coventry - Hybrid role Job Type: Permanent, Full-time – 37.5 hours per week (flexibility required) We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Account Executive to join their team. You will play a key part in managing a portfolio of customers, ensuring the delivery of excellent customer service in a profitable and contractually compliant manner. This role is pivotal in developing customer relationships and working closely with the Customer Service Delivery Teams to achieve operational excellence. Day-to-day of the role: Conduct monthly customer review meetings to assess performance against contracts. Manage Service Level Agreements in line with contracts, collaborating with the Operational Team to ensure they are met. Foster a culture of cross-selling within our product base to our customers. Enhance relationship development within our customer base. Regularly review and manage the collection of recharges. Collaborate closely with internal stakeholders and customers to drive the technology roadmap. Undertake reviews to draw conclusions on queries and bad debt. Monitor compliance events and provide customer Management Information Packs. Ensure a clear customer experience through the pre-planning of appointments and attendance of planned customer meetings using correct protocols. Regularly update Salesforce and ensure customer information, contractual information, and operating details are correct. Work closely with the Technical Team to identify underperforming repairs, ensuring that action plans are implemented and manage the corrective measures. Participate in the development of tender responses if required. Manage any customer complaints ensuring responses are in line with agreed SLAs and analysis is carried out. Required Skills & Qualifications: Previous experience within a customer management role is essential. Substantial knowledge of the commercial vehicle industry, particularly Contract Hire & Fleet Management. Strong relationship management skills, including high levels of influencing and persuasion. Proven technical knowledge gained through experience or qualification. Excellent verbal and numerical skills, both written and oral. Experience of budgetary cost management. Strong communication skills, both verbal and written. Sound commercial awareness. Familiarity with Salesforce or other Customer Relationship Management tools. Proven ability to manage suppliers to agreed KPIs. Flexible attitude to working hours. Fully competent in computer literacy (Office 365/Excel/Word/PowerPoint/M3). Current clean driving license. To apply for this Account Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

National Account Manager Competitive Salary Location: Coventry - Hybrid role Job Type: Permanent, Full-time – 37.5 hours per week (flexibility required) We are working with a leading organisation in the commercial vehicle sector, seeking an experienced National Account Manager to join their team. You will play a key part in managing a portfolio of customers, ensuring the delivery of excellent customer service in a profitable and contractually compliant manner. This role is pivotal in developing customer relationships and working closely with the Customer Service Delivery Teams to achieve operational excellence. Day-to-day of the role: Conduct monthly customer review meetings to assess performance against contracts. Manage Service Level Agreements in line with contracts, collaborating with the Operational Team to ensure they are met. Foster a culture of cross-selling within our product base to our customers. Enhance relationship development within our customer base. Regularly review and manage the collection of recharges. Collaborate closely with internal stakeholders and customers to drive the technology roadmap. Undertake reviews to draw conclusions on queries and bad debt. Monitor compliance events and provide customer Management Information Packs. Ensure a clear customer experience through the pre-planning of appointments and attendance of planned customer meetings using correct protocols. Regularly update Salesforce and ensure customer information, contractual information, and operating details are correct. Work closely with the Technical Team to identify underperforming repairs, ensuring that action plans are implemented and manage the corrective measures. Participate in the development of tender responses if required. Manage any customer complaints ensuring responses are in line with agreed SLAs and analysis is carried out. Required Skills & Qualifications: Previous experience within a customer management role is essential. Substantial knowledge of the commercial vehicle industry, particularly Contract Hire & Fleet Management. Strong relationship management skills, including high levels of influencing and persuasion. Proven technical knowledge gained through experience or qualification. Excellent verbal and numerical skills, both written and oral. Experience of budgetary cost management. Strong communication skills, both verbal and written. Sound commercial awareness. Familiarity with Salesforce or other Customer Relationship Management tools. Proven ability to manage suppliers to agreed KPIs. Flexible attitude to working hours. Fully competent in computer literacy (Office 365/Excel/Word/PowerPoint/M3). Current clean driving license. To apply for this National Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Account Manager Competitive Salary Location: Coventry - Hybrid role Job Type: Permanent, Full-time – 37.5 hours per week (flexibility required) We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Account Manager to join their team. You will play a key part in managing a portfolio of customers, ensuring the delivery of excellent customer service in a profitable and contractually compliant manner. This role is pivotal in developing customer relationships and working closely with the Customer Service Delivery Teams to achieve operational excellence. Day-to-day of the role: Conduct monthly customer review meetings to assess performance against contracts. Manage Service Level Agreements in line with contracts, collaborating with the Operational Team to ensure they are met. Foster a culture of cross-selling within our product base to our customers. Enhance relationship development within our customer base. Regularly review and manage the collection of recharges. Collaborate closely with internal stakeholders and customers to drive the technology roadmap. Undertake reviews to draw conclusions on queries and bad debt. Monitor compliance events and provide customer Management Information Packs. Ensure a clear customer experience through the pre-planning of appointments and attendance of planned customer meetings using correct protocols. Regularly update Salesforce and ensure customer information, contractual information, and operating details are correct. Work closely with the Technical Team to identify underperforming repairs, ensuring that action plans are implemented and manage the corrective measures. Participate in the development of tender responses if required. Manage any customer complaints ensuring responses are in line with agreed SLAs and analysis is carried out. Required Skills & Qualifications: Previous experience within a customer management role is essential. Substantial knowledge of the commercial vehicle industry, particularly Contract Hire & Fleet Management. Strong relationship management skills, including high levels of influencing and persuasion. Proven technical knowledge gained through experience or qualification. Excellent verbal and numerical skills, both written and oral. Experience of budgetary cost management. Strong communication skills, both verbal and written. Sound commercial awareness. Familiarity with Salesforce or other Customer Relationship Management tools. Proven ability to manage suppliers to agreed KPIs. Flexible attitude to working hours. Fully competent in computer literacy (Office 365/Excel/Word/PowerPoint/M3). Current clean driving license. To apply for this Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Location: Smithies Lane Depot, Barnsley (S71 1NL) Pay: £19.66 PAYE / £25.59 Umbrella Contract: 3 Months (Immediate Start) Hours: 07:00–17:00 | Monday–Friday (4-day week, rolling day off) 🚨 Immediate Requirement – Face-to-Face Interviews We are currently recruiting for an experienced Workshop Supervisor to join a busy vehicle workshop based at Smithies Lane Depot. This is a great opportunity for a skilled automotive professional with supervisory experience to take on a hands-on leadership role within a fast-paced workshop environment. 🔍 Key Responsibilities Supervise and carry out servicing, inspection, and repair of vehicles, plant and equipment Ensure maintenance schedules are completed on time and to required standards Lead and manage workshop staff, including apprentices Prepare and oversee vehicles for MOT/HGV testing Manage maintenance planning, quality control and workshop productivity Ensure compliance with health & safety and all relevant regulations Support operational reporting and general workshop performance ✅ Requirements Level 3 Motor Vehicle qualification (or equivalent) Proven experience in fleet, HGV or workshop environments Previous supervisory or senior technician experience Strong leadership and communication skills Good knowledge of compliance, inspections and workshop operations Ability to plan workloads and meet deadlines Cat C licence and/or management or safety qualifications desirable 💡 What’s On Offer Competitive hourly rates 4-day working week (excellent work-life balance) Immediate start with fast interview process Opportunity within a well-established and busy workshop

Aftersales Operations & Fleet Support Specialist North of England / Scotland (Hybrid / Regional Travel) £40,000–£50,000 + Bonus + Benefits The Opportunity An expanding international automotive organisation is looking to strengthen its aftersales function with the appointment of an Aftersales Operations & Fleet Support Specialist. Supporting a growing regional network, this role offers strong visibility across leadership and the opportunity to directly influence performance, reporting, and operational standards. The Role You will act as a key support function across aftersales and fleet operations, helping drive performance, improve processes, and ensure consistency across multiple sites and partners. This role combines data analysis, stakeholder engagement, and operational coordination. Key Responsibilities Monitor and analyse aftersales and fleet KPIs, including customer satisfaction, warranty performance, service revenue, and parts sales Maintain reporting dashboards and ensure accuracy of operational data Produce regular performance reports to support decision-making Coordinate regional and national aftersales meetings, including agendas, actions, and follow-ups Provide analytical and administrative support to senior leadership Identify inefficiencies and contribute to operational improvement initiatives Collaborate with internal teams and external partners to maintain strong service standards About You (Essential Criteria) Minimum 3 years’ experience within automotive aftersales, fleet operations, or a data-driven automotive role Strong understanding of aftersales KPIs and performance metrics Advanced Excel skills, with experience in reporting and data analysis (Power BI advantageous) Proven ability to work with large data sets and deliver clear insights Highly organised, detail-oriented, and proactive Strong communication skills with the ability to engage stakeholders at all levels ⚠️ Applications without relevant automotive aftersales or fleet experience will not be considered. What’s on Offer Competitive base salary + performance-related bonus Company vehicle or car allowance Comprehensive health and life insurance Clear progression within a fast-growing international business Exposure to a high-growth, evolving automotive environment Apply Apply today for immediate consideration.

Aftersales Operations & Fleet Support Specialist West London | £40,000–£50,000 + Bonus + Benefits The Opportunity An established, rapidly scaling international organisation within the automotive mobility space is seeking an Aftersales Operations & Fleet Support Specialist to join its UK team. This position plays a key role in supporting senior leadership and ensuring the smooth delivery of aftersales operations across a growing network. The Role Working closely with senior stakeholders, you will contribute to the performance, reporting, and continuous improvement of fleet and retailer aftersales operations. This is a highly visible role combining data analysis, coordination, and operational support. Key Responsibilities Track and analyse fleet and aftersales performance data, including customer metrics, warranty, parts, and service activity Maintain accurate reporting dashboards and support the delivery of regular business insights Assist in the coordination of operational meetings, including agenda preparation, minutes, and follow-up actions Provide day-to-day analytical and administrative support across multiple teams Identify trends, inefficiencies, and opportunities to improve operational processes Support cross-functional collaboration to ensure consistent service delivery standards About You Experience within automotive aftersales, fleet operations, or a data-focused role Strong analytical capability with advanced Excel skills (Power BI desirable) Comfortable working with data and translating insights into actionable recommendations Highly organised, detail-oriented, and proactive in approach Confident communicator, able to engage with a range of stakeholders Additional language skills (particularly Mandarin) would be advantageous What’s Offered Competitive base salary with performance-related bonus Attractive vehicle scheme Comprehensive health and life insurance Clear progression opportunities within a fast-evolving international business Next Step If this aligns with your experience, let me know and I’ll share further details on the organisation and next steps.