Customer Contact Advisor – Social Housing

Customer Success Representative Temp Chessington 09.00am-2.00pm Join a leading company in the coffee industry, dedicated to enhancing workplace environments with top-quality coffee solutions. We are seeking a Customer Success Representative who is passionate about coffee and excels in providing exceptional customer service. This role is vital for maintaining our high standards of customer satisfaction and ensuring a delightful experience with every interaction. Day-to-day of the role: Assist customers in selecting the perfect coffee solutions for various office areas. Manage machine order specifications and oversee the ordering process, including lease arrangements and customization of orders to meet client specifications. Coordinate with technical teams for site visits and installations as necessary. Maintain regular contact with clients after installation to ensure satisfaction with products and services. Support clients with orders for coffee and other consumables, ensuring a continuous supply and addressing any concerns promptly. Serve as the primary point of contact for clients, ensuring all their needs are met and they are delighted with the services provided. Required Skills & Qualifications: Proven experience in a customer service or customer success role. Exceptional communication and interpersonal skills. Strong organizational skills with the ability to manage multiple tasks efficiently. A deep love for coffee and a commitment to providing top-notch customer service. Ability to work effectively both independently and as part of a team. Experience in client-facing communications and problem resolution. Benefits: Competitive salary of up to £35,000 per annum. Opportunities for professional growth and development within a passionate team. Regular team events and a friendly working environment. Product discounts and free coffee for personal use.

Customer Success Representative Temp Chessington 09.00am-2.00pm Join a leading company in the coffee industry, dedicated to enhancing workplace environments with top-quality coffee solutions. We are seeking a Customer Success Representative who is passionate about coffee and excels in providing exceptional customer service. This role is vital for maintaining our high standards of customer satisfaction and ensuring a delightful experience with every interaction. Day-to-day of the role: Assist customers in selecting the perfect coffee solutions for various office areas. Manage machine order specifications and oversee the ordering process, including lease arrangements and customization of orders to meet client specifications. Coordinate with technical teams for site visits and installations as necessary. Maintain regular contact with clients after installation to ensure satisfaction with products and services. Support clients with orders for coffee and other consumables, ensuring a continuous supply and addressing any concerns promptly. Serve as the primary point of contact for clients, ensuring all their needs are met and they are delighted with the services provided. Required Skills & Qualifications: Proven experience in a customer service or customer success role. Exceptional communication and interpersonal skills. Strong organizational skills with the ability to manage multiple tasks efficiently. A deep love for coffee and a commitment to providing top-notch customer service. Ability to work effectively both independently and as part of a team. Experience in client-facing communications and problem resolution. Benefits: Competitive salary of up to £35,000 per annum. Opportunities for professional growth and development within a passionate team. Regular team events and a friendly working environment. Product discounts and free coffee for personal use.

Customer Success Representative Temp Chessington 09.00am-2.00pm Join a leading company in the coffee industry, dedicated to enhancing workplace environments with top-quality coffee solutions. We are seeking a Customer Success Representative who is passionate about coffee and excels in providing exceptional customer service. This role is vital for maintaining our high standards of customer satisfaction and ensuring a delightful experience with every interaction. Day-to-day of the role: Assist customers in selecting the perfect coffee solutions for various office areas. Manage machine order specifications and oversee the ordering process, including lease arrangements and customization of orders to meet client specifications. Coordinate with technical teams for site visits and installations as necessary. Maintain regular contact with clients after installation to ensure satisfaction with products and services. Support clients with orders for coffee and other consumables, ensuring a continuous supply and addressing any concerns promptly. Serve as the primary point of contact for clients, ensuring all their needs are met and they are delighted with the services provided. Required Skills & Qualifications: Proven experience in a customer service or customer success role. Exceptional communication and interpersonal skills. Strong organizational skills with the ability to manage multiple tasks efficiently. A deep love for coffee and a commitment to providing top-notch customer service. Ability to work effectively both independently and as part of a team. Experience in client-facing communications and problem resolution. Benefits: Competitive salary of up to £35,000 per annum. Opportunities for professional growth and development within a passionate team. Regular team events and a friendly working environment. Product discounts and free coffee for personal use.

Emergency Call Handler Salary: £27,500 Location: Exeter Job Type: Full-time Assessment Day: 28th May Start date: 8th June 5 weeks' worth of training Monday-Friday 08:00 - 16:00 Join our client’s dedicated team as an Emergency Call Handler! As the first point of contact for patients experiencing medical emergencies, you play a crucial role in delivering timely advice and care. This position requires a high level of emotional intelligence and resilience to support callers through both physical and mental health emergencies. Day-to-day of the role: Emergency Calls: Answer emergency calls from the public and other services, triaging via the Computer Aided Dispatch System (CAD) and adhering to the Advanced Medical Priority Dispatch System (AMPDS) policies. Healthcare Professional Urgent Calls: Respond to urgent calls from GPs and other healthcare professionals, using the HCP Questionnaire to determine the appropriate response. General Enquiries: Handle general enquiries and calls from other services, ensuring accurate and timely communication. Welfare Checks: Conduct welfare calls as directed by the EMD Team Leader, coordinating with the Navigation Assistant and CSD Team. Record Keeping: Maintain accurate control records and ensure that notes taken during calls are detailed and comply with Trust policies. Team Collaboration: Work closely with EOC colleagues, supporting new EMD entrants and participating in professional development activities. Required Skills & Qualifications: Certification: Must pass and maintain regulatory body certification. Resilience: Ability to handle distressing calls with compassion and empathy. Communication: Strong verbal and written communication skills. Teamwork: Experience working collaboratively in a high-pressure environment. Technical Skills: Proficiency in using dispatch and communication systems. Benefits: Professional Development: Continuous training and development opportunities to maintain certification and enhance skills. Supportive Environment: Engage with the Emergency Dispatch Quality Team for regular quality reviews. Health and Safety: Comprehensive training on health and safety protocols to ensure the wellbeing of both staff and patients. To apply for the Emergency Call Handler position, please contact George at the Reed Exeter office for further details.

Customer Service Advisor Salary: £28,000 plus bonus (rising to £29,000 after probation) Hours: Monday–Friday, 08:30–17:00 (37.5 hours per week) Location: Halesowen – 100% office-based Benefits: Great bonus scheme, Free on-site parking, pension scheme, competitive holiday allowance, and more Looking for a role that combines stability, variety, and a friendly team environment? Join a global manufacturing business with an outstanding reputation. This company is a leader in the building industry and continues to invest heavily in research, development, and sustainability initiatives. We’re seeking a Customer Service Coordinator to join our vibrant and relaxed team in Halesowen. This is not a call centre role - you’ll handle a mix of customer enquiries and administrative tasks, ensuring every client receives exceptional service. What you’ll be doing: Processing sales orders from phone and email requests Managing the shared email inbox and making proactive calls for missing details Raising invoices and obtaining purchase order numbers Tracking deliveries and checking stock levels Handling complaints professionally and resolving issues promptly Liaising with multiple internal departments Performing general admin tasks such as scanning and filing What we’re looking for: Ideally based locally Previous experience in telephone-based customer service or administration Confident using general IT packages Excellent communication skills and a professional telephone manner Why join us? Work for a global leader with a strong reputation Enjoy a friendly, supportive team environment Benefit from free parking, pension scheme, and competitive holiday allowance Receive a discretionary bonus and salary increase after probation Ready to take the next step? Apply today with your CV only – no cover letter required!

Ready to take your Customer Service skills to the next level? Whether you are looking to move your Customer Service experience into an office environment, or you already have office-based experience and are ready for a fresh opportunity, this could be the role for you. Do you want to join a company that genuinely invests in their people, supports development, and even offers funded study? How about a hybrid role with Fridays working from home? If this is ticking boxes already, keep reading. The role You will be joining a thriving, supportive team where strong management and collaboration are part of everyday life. This is a business that values its people and gives them the tools and encouragement to succeed. We are looking for truly customer‑centric individuals who naturally deliver the 4 Cs of great Customer Service: Customer experience, Conversation, Content, and Collaboration. What you will be doing Building strong relationships with clients and partners to deliver a consistently high level of service Communicating clearly, professionally, and promptly across all channels Maintaining accurate records and providing key updates to clients and partners Diagnosing and resolving issues efficiently and calmly Anticipating challenges and taking proactive steps to support customers before problems arise What we are looking for Strong, confident communication skills A natural problem‑solver mindset Ability to stay calm and focused under pressure Highly organised with excellent attention to detail A genuine passion for delivering outstanding customer service Salary and benefits Salary of £25,000 Hybrid working – Fridays from home 21 days holiday plus Bank Holidays Up to 10 percent annual bonus 8 percent pension Gym membership Parking provided Ongoing development with supported study options If you are looking for a role where you can grow, feel supported, and genuinely enjoy what you do, this is well worth exploring.

Customer Service Advisor – Rochester (Permanent) Reed Business Support is actively supporting our client in Rochester with the recruitment of a Customer Service Advisor to join their team on a permanent basis. This Customer Service Advisor role offers an excellent opportunity to work within a customer‑focused organisation where service quality is at the heart of everything they do. As a Customer Service Advisor, you will be responsible for managing enquiries and delivering a positive experience at every touchpoint. Key Responsibilities: Responding to customer enquiries via phone and email Resolving queries efficiently while maintaining high service standards Updating internal systems with accurate customer information Liaising with internal teams to ensure smooth query resolution Skills & Experience: Previous experience in a customer‑facing office environment Strong communication skills with a confident telephone manner Ability to manage multiple tasks in a fast‑paced setting Good IT skills, including Microsoft Office Benefits: Permanent role with long‑term stability Competitive salary package Supportive and friendly team culture Ongoing training and development opportunities This Customer Service Advisor position is ideal for someone who enjoys building customer relationships and working as part of a collaborative team. The Customer Service Advisor role offers variety, responsibility, and clear progression potential. Candidates will be required to demonstrate relevant experience obtained from a similar role.

Customer Services Executive Annual Salary: Up to £28,000 plus bonus Location: Outskirts of Chelmsford, Essex - **PLEASE NOTE YOU WILL NEED TO DRIVE DUE TO LOCATION** Job Type: Full-time office based (Monday 8am to 5:30pm, Tuesday to Thursday 8:30am to 5:30pm Friday 8.30am to 4.30pm) Join our growing client as a Customer Services Executive at a dynamic retailer of home and industrial based near Chelmsford, Essex. We are seeking an experienced individual who excels in customer service and possesses a high standard of written and spoken English. Day-to-day of the role: Provide exceptional customer service via telephone, live chat, and email. Advise customers on their range of storage solutions for both home and business. Process orders over the phone and resolve any delivery issues. Tactfully handle complaints and respond to enquiries across multiple platforms. Perform general administrative tasks and continually develop product knowledge. Required Skills & Qualifications: Previous experience in a customer service environment is essential. Excellent verbal and written communication skills. Good attention to detail, organisational skills, and computer literacy. Ability to work effectively both independently and as part of a team. Experience in complaint handling and a confident, positive, can-do attitude. Driver’s licence required due to location. Benefits: Casual dress code. Employee discount on products. Free on-site parking. Bonus scheme. Holiday allowance: 20 days plus bank holidays. If you are interested in this role, please apply as soon as possible, as interviews are already underway. If you have any questions, feel free to contact Sian Moseley‑Moon on 01245 352332.

Customer Services Executive Annual Salary: Up to £28,000 plus bonus Location: Outskirts of Chelmsford, Essex - **PLEASE NOTE YOU WILL NEED TO DRIVE DUE TO LOCATION** Job Type: Full-time office based (Monday 8am to 5:30pm, Tuesday to Thursday 8:30am to 5:30pm Friday 8.30am to 4.30pm) Join our growing client as a Customer Services Executive at a dynamic retailer of home and industrial based near Chelmsford, Essex. We are seeking an experienced individual who excels in customer service and possesses a high standard of written and spoken English. Day-to-day of the role: Provide exceptional customer service via telephone, live chat, and email. Advise customers on their range of storage solutions for both home and business. Process orders over the phone and resolve any delivery issues. Tactfully handle complaints and respond to enquiries across multiple platforms. Perform general administrative tasks and continually develop product knowledge. Required Skills & Qualifications: Previous experience in a customer service environment is essential. Excellent verbal and written communication skills. Good attention to detail, organisational skills, and computer literacy. Ability to work effectively both independently and as part of a team. Experience in complaint handling and a confident, positive, can-do attitude. Driver’s licence required due to location. Benefits: Casual dress code. Employee discount on products. Free on-site parking. Bonus scheme. Holiday allowance: 20 days plus bank holidays. If you are interested in this role, please apply as soon as possible, as interviews are already underway. If you have any questions, feel free to contact Sian Moseley‑Moon on 01245 352332.

Customer Services Executive Annual Salary: Up to £28,000 plus bonus Location: Outskirts of Chelmsford, Essex - **PLEASE NOTE YOU WILL NEED TO DRIVE DUE TO LOCATION** Job Type: Full-time office based (Monday 8am to 5:30pm, Tuesday to Thursday 8:30am to 5:30pm Friday 8.30am to 4.30pm) Join our growing client as a Customer Services Executive at a dynamic retailer of home and industrial based near Chelmsford, Essex. We are seeking an experienced individual who excels in customer service and possesses a high standard of written and spoken English. Day-to-day of the role: Provide exceptional customer service via telephone, live chat, and email. Advise customers on their range of storage solutions for both home and business. Process orders over the phone and resolve any delivery issues. Tactfully handle complaints and respond to enquiries across multiple platforms. Perform general administrative tasks and continually develop product knowledge. Required Skills & Qualifications: Previous experience in a customer service environment is essential. Excellent verbal and written communication skills. Good attention to detail, organisational skills, and computer literacy. Ability to work effectively both independently and as part of a team. Experience in complaint handling and a confident, positive, can-do attitude. Driver’s licence required due to location. Benefits: Casual dress code. Employee discount on products. Free on-site parking. Bonus scheme. Holiday allowance: 20 days plus bank holidays. If you are interested in this role, please apply as soon as possible, as interviews are already underway. If you have any questions, feel free to contact Sian Moseley‑Moon on 01245 352332.