Customer Care Administrator

Works Planner / Scheduler - Local Authority Reading (Office-based, 5 days per week) Bennet Road, Reading Hourly rate: £14.59 Contract Length: initially 4 months with a possibility of getting extended About the Role We are working for local authority to recruit a Work Planner to support the delivery of responsive and high-quality housing services. This is a varied and fast-paced role combining administration and customer service. You will play a key part in ensuring housing repairs, maintenance, and inspections are managed smoothly, delivering a positive and reliable service to tenants, leaseholders, and stakeholders. If you are organised, proactive, and enjoy working in a customer-focused environment, this is a fantastic opportunity to make a meaningful impact within a public sector setting. Key Responsibilities Manage work orders and job tickets from initiation through to completion Raise, allocate, and close repair and maintenance jobs using internal systems Act as a key point of contact for tenants, contractors, and internal teams Ensure clear, timely, and professional communication to deliver excellent customer service Maintain accurate records and databases with a high level of attention to detail Produce and proofread documents, reports, and meeting minutes Support performance monitoring through data collection and customer feedback analysis Assist operational teams to ensure efficient service delivery If you have the expertise and experience?? APPLY NOW!! alternatively contact Muzna Naqvi at Reed Reading office

Works Planner / Scheduler - Local Authority Reading (Office-based, 5 days per week) Bennet Road, Reading Hourly rate: £14.59 Contract Length: initially 4 months with a possibility of getting extended About the Role We are working for local authority to recruit a Work Planner to support the delivery of responsive and high-quality housing services. This is a varied and fast-paced role combining administration and customer service. You will play a key part in ensuring housing repairs, maintenance, and inspections are managed smoothly, delivering a positive and reliable service to tenants, leaseholders, and stakeholders. If you are organised, proactive, and enjoy working in a customer-focused environment, this is a fantastic opportunity to make a meaningful impact within a public sector setting. Key Responsibilities Manage work orders and job tickets from initiation through to completion Raise, allocate, and close repair and maintenance jobs using internal systems Act as a key point of contact for tenants, contractors, and internal teams Ensure clear, timely, and professional communication to deliver excellent customer service Maintain accurate records and databases with a high level of attention to detail Produce and proofread documents, reports, and meeting minutes Support performance monitoring through data collection and customer feedback analysis Assist operational teams to ensure efficient service delivery If you have the expertise and experience?? APPLY NOW!! alternatively contact Muzna Naqvi at Reed Reading office

Works Planner / Scheduler - Local Authority Reading (Office-based, 5 days per week) Bennet Road, Reading Hourly rate: £14.59 Contract Length: initially 4 months with a possibility of getting extended About the Role We are working for local authority to recruit a Work Planner to support the delivery of responsive and high-quality housing services. This is a varied and fast-paced role combining administration and customer service. You will play a key part in ensuring housing repairs, maintenance, and inspections are managed smoothly, delivering a positive and reliable service to tenants, leaseholders, and stakeholders. If you are organised, proactive, and enjoy working in a customer-focused environment, this is a fantastic opportunity to make a meaningful impact within a public sector setting. Key Responsibilities Manage work orders and job tickets from initiation through to completion Raise, allocate, and close repair and maintenance jobs using internal systems Act as a key point of contact for tenants, contractors, and internal teams Ensure clear, timely, and professional communication to deliver excellent customer service Maintain accurate records and databases with a high level of attention to detail Produce and proofread documents, reports, and meeting minutes Support performance monitoring through data collection and customer feedback analysis Assist operational teams to ensure efficient service delivery If you have the expertise and experience?? APPLY NOW!! alternatively contact Muzna Naqvi at Reed Reading office

Bid Coordinator 📍 Harwell Campus 🕒 Full-time, 37.5 hours per week 💷 £26,227.50 – £28,000 🏢 Advertised by Reed Reed is delighted to be supporting a fantastic organisation in their search for a Bid Coordinator to join their growing Business Development team. This is an exciting opportunity for a highly organised and proactive individual to play a key role in coordinating and delivering high-quality bids and proposals. The Role As a Bid Coordinator, you will provide essential support to the Business Development function by identifying new opportunities and managing the end-to-end bid process. From initial qualification through to submission and feedback, you’ll ensure all proposals are delivered to the highest standard and within deadlines. You’ll collaborate closely with internal teams, helping to create compelling submissions while maintaining robust processes and documentation. Key Responsibilities Monitor and track tender opportunities across multiple frameworks and portals Manage and support the bid qualification (go/no-go) process Assist in the preparation of bids through research, data gathering, and cross-team coordination Format, proofread, and edit proposal documents to ensure accuracy and quality Produce engaging written content that clearly communicates value propositions Track deadlines and manage bid timelines to ensure timely submissions Maintain bid plans and schedules using tools such as Monday.com and AccessPlanIt Organise and manage the SharePoint bid library for easy access to materials Record and analyse bid activity, success rates, and outcomes Support continuous improvement of bid processes and procedures Ensure compliance with company policies, including health & safety and security About You ✅ Essential: GCSEs (or equivalent) including English and Maths Strong organisational skills with the ability to manage multiple deadlines Excellent written and verbal communication skills High attention to detail and document accuracy Proficiency with Microsoft Office (Teams, SharePoint, Excel, Outlook) A proactive, team-oriented approach with the ability to work under pressure Professional and confident communication style Ability to obtain UK Security Clearance ✨ Desirable: Experience in bids, proposals, or a similar role Project management knowledge (e.g. PRINCE2, APM PFQ) Familiarity with bid portals and submission systems Experience with Monday.com and/or AccessPlanIt Understanding of learning and development environments

Collections Team Leader Annual Salary: £30,000 - £40,000 + Bonus Location: Hatfield Office based Job Type: Full-time - Monday - Friday 9am - 5pm (35 hours per week) Do you have experience managing teams, monitoring KPIs, supporting with basic HR and being motivational? Our client is seeking a proactive Team Leader to oversee and motivate a team of approximately 10 staff members. This hands-on role is ideal for someone who thrives in a target-driven environment and is committed to achieving performance targets while maintaining high standards of professionalism and compliance. Day-to-day of the role: Manage and motivate a team in line with performance targets. Set, monitor, and drive performance targets. Conduct regular one-to-one meetings and performance reviews. Carry out call monitoring, provide coaching, and offer constructive feedback. Handle disciplinary matters and conduct return-to-work interviews. Liaise with clients, lead client meetings, and provide performance updates. Collaborate with other Team Leaders to ensure consistency and uniformity. Identify and implement improvements and innovative ideas. Required Skills & Qualifications: Strong leadership and people management skills Ability to motivate and develop a team in a target-driven environment. Confident communicator with a firm but fair approach to team management. Proactive, organised, and capable of taking initiative in various situations. Previous leadership experience in a performance-based environment is highly desirable. Experience in debt recovery, utilities, financial services, or credit management is advantageous but not essential. Benefits: Competitive salary ranging from £30,000 to £40,000, depending on experience. Performance bonus up to £6,000 per year. Monday to Friday working hours, with no weekend work. Supportive and professional working environment that fosters growth and development. If you are a driven leader who can effectively motivate a team and deliver outstanding results, we would like to hear from you.

Collections Team Leader Annual Salary: £30,000 - £40,000 + Bonus Location: Hatfield Office based Job Type: Full-time - Monday - Friday 9am - 5pm (35 hours per week) Do you have experience managing teams, monitoring KPIs, supporting with basic HR and being motivational? Our client is seeking a proactive Team Leader to oversee and motivate a team of approximately 10 staff members. This hands-on role is ideal for someone who thrives in a target-driven environment and is committed to achieving performance targets while maintaining high standards of professionalism and compliance. Day-to-day of the role: Manage and motivate a team in line with performance targets. Set, monitor, and drive performance targets. Conduct regular one-to-one meetings and performance reviews. Carry out call monitoring, provide coaching, and offer constructive feedback. Handle disciplinary matters and conduct return-to-work interviews. Liaise with clients, lead client meetings, and provide performance updates. Collaborate with other Team Leaders to ensure consistency and uniformity. Identify and implement improvements and innovative ideas. Required Skills & Qualifications: Strong leadership and people management skills Ability to motivate and develop a team in a target-driven environment. Confident communicator with a firm but fair approach to team management. Proactive, organised, and capable of taking initiative in various situations. Previous leadership experience in a performance-based environment is highly desirable. Experience in debt recovery, utilities, financial services, or credit management is advantageous but not essential. Benefits: Competitive salary ranging from £30,000 to £40,000, depending on experience. Performance bonus up to £6,000 per year. Monday to Friday working hours, with no weekend work. Supportive and professional working environment that fosters growth and development. If you are a driven leader who can effectively motivate a team and deliver outstanding results, we would like to hear from you.

Temporary Data Administrator 📍 Sheffield (S8) 💷 £13.00 – £15.00 per hour DOE 🕒 Temporary | Immediate Start We are currently recruiting for a Temporary Data Administrator to join a fast-paced team based in the S8 area of Sheffield. This is a fantastic opportunity for someone with strong administrative and data handling experience who is available to start immediately. Key Responsibilities: Updating and maintaining service response records Creating and processing sales orders Managing and updating workflow systems General data administration duties, ensuring accuracy at all times Requirements: Previous experience in a data administration or similar role Strong attention to detail and organisational skills Ability to work efficiently in a busy environment Experience using NetSuite is highly desirable Benefits: Competitive hourly rate of £13.00 – £14.00 per hour DOE Immediate start available Opportunity to gain valuable experience within a supportive team If you’re a proactive and detail-oriented administrator looking for your next opportunity, we’d love to hear from you. 👉 Apply today to be considered for an immediate start!

Customer Service Administrator Witham | Full-Time | Permanent I am working exclusively with a well-established and values-driven business in Witham to recruit a Customer Service Administrator for their Service Department. This is a key site-based role, ideal for someone who enjoys balancing customer interaction with strong administrative skills with a keen eye to detail within a fast-paced service environment. This position plays a vital role in ensuring customers receive a professional, transparent, and seamless experience from start to finish, while also maintaining precise control over costing and invoicing. The Role As Customer Service Administrator, you will act as the central link between customers, the workshop, and internal systems, ensuring service activity is delivered efficiently, compliantly, and profitably. Key responsibilities include: Acting as the main point of contact for customers throughout the service lifecycle Managing bookings and rebooking's in coordination with the Workshop Controller to optimise capacity Keeping customers fully informed at each stage of the process and identifying opportunities to upsell Accurately costing and invoicing both retail and work in line with company processes, legal requirements, and business standards Maintaining high levels of accuracy across systems, records, and financial data Proactively identifying opportunities to improve service processes and customer satisfaction Candidate Requirements Essential: Proven experience delivering excellent customer service and managing customer expectations Strong verbal and written communication skills High level of numeracy with confidence handling margins, costs, and invoicing Good IT skills with experience using CRM or customer record systems Strong organisation skills and attention to detail Salary & Benefits £30,500 basic salary with a discretionary bonus scheme (OTE £37,500) 45 hours per week and work every other Saturday for 5 hours (Paid overtime) 24 days annual leave plus bank holidays Simply Health care plan Staff referral scheme Enhanced maternity and paternity leave Employee Assistance Programme (EAP) To apply for this Customer Service Administrator position, please submit your CV any questions please call Sian on 01245 352332. **Please only apply if you have the relevant experience and can work every other Saturday (8am-1pm)**

If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career! This is a great opportunity to bring your previous customer service experience to an office environment with great training and long-term development on offer! Location: Gloucester and Home Based Shift Pattern: Rotating shifts between 08:00–20:00 - 35 hours per week Week 1- 08:00-16:00 Office Based Week 2 - 12:00- 20:00 Home based + Sat 9-5 from home (day off in the week) Week 3 - 08:00-16:00 Office Based Week 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week) Purpose of the Role Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth. Key Responsibilities Respond to customer queries via phone, email, chat, and letters. Update CRM systems with account changes and notes. Triage faults and schedule engineer visits. Assist with billing, payments, and account queries. Promote products and packages. Meet SLAs and KPIs to ensure high customer satisfaction. Collaborate with colleagues and contribute to team morale. Suggest relevant up-sell/cross-sell opportunities. Skills & Experience Essential: Strong communication and interpersonal skills. Confident IT skills. Ability to work in a fast-paced environment. Organised, self-motivated, and problem-solving mindset. Benefits Up to 12% bonus Annual cost-of-living pay review 33 days holiday (incl. bank holidays) + option to buy 2 extra weeks Enhanced parental leave £1000 referral bonus Career development opportunities Award-winning inclusive culture For immediate consideration to interview next week - please apply now!

A fantastic opportunity has arisen for an experienced Customer Service Manager to join a leading manufacturing organisation within a fast-paced commercial environment. This is a full-time, permanent role based in Wigan. Benefits: Salary - £50,000 to £55,000 per annum, dependant on experience Working Hours – Monday to Friday, 9am to 5pm Holidays – 25 days per annum, plus 8 Bank Holidays 4.5% Matched Pension Contribution Office-based The Role: You will be responsible for leading a customer service team, ensuring the delivery of exceptional service, and acting as a key link between customers, sales, production, and logistics. This role is critical in driving customer satisfaction and supporting the wider commercial strategy. Key Responsibilities: Lead, develop, and manage a team of Customer Service Coordinators Deliver outstanding customer service and manage expectations effectively Oversee order management, ensuring accuracy across pricing, stock, and delivery timelines Work cross-functionally with production, logistics, and sales to achieve OTIF targets Support account planning and customer review meetings Drive continuous improvement across customer service processes Specification: Experience working with ERP/CRM systems (e.g. SAP) Background in manufacturing, logistics, or commercial sectors is essential Understanding of order management and supply chain processes Customer-centric approach with strong empathy Excellent communication skills (written and verbal) Team leadership and development capability Please apply today if you match the specification and this role is right for you!