Customer Account Manager

Customer Account Representative Due to company growth, we are currently recruiting for a Customer Account Representative to manage client accounts. The role involves taking and processing orders from existing customers via telephone and email while delivering excellent customer service. Experience within a business-to-business environment is preferred. However, if you have experience providing customer service or sales via telephone and email, we would like to hear from you. Full training and ongoing development will be provided. Working Hours: Monday – Friday, 08:30 – 17:00 Salary: Dependent on experience and skills Key Responsibilities: Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone and email. Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve complaints. Product/Service Knowledge: Develop a comprehensive understanding of products and services. Order Processing: Assist customers with order placement, tracking, cancellations, and modifications, ensuring a smooth buying experience. Up-Selling: Identify opportunities to promote additional products that will benefit the customer. Professional Communication: Maintain a friendly, empathetic, and professional communication style, ensuring customers feel valued and respected. This is a great opportunity for anyone with relevant experience. We are looking for a motivated individual to join a growing organisation that offers long-term career prospects. Job Details: Job Type: Full-time, Permanent Benefits: Company pension Employee discount Free parking Life insurance On-site parking Application Questions: Are you able to commute to Avonmouth? What is your salary expectation for this role?

We are currently recruiting for a Customer Service Representative / Administrator to work for a client based in Newbury for the next 3 months. Full time Monday to Friday, £13.50 per hour. We are seeking a Customer Service Representative to join a busy and supportive team on a temporary basis. This is an excellent opportunity for someone who is customer-focused, organised, and able to manage a varied workload in a fast-paced environment. Candidates should be available to commit for the full 3 months. Key Responsibilities: Process customer orders, requests, and service-related queries accurately and efficiently. Coordinate returns, collections, and deliveries, ensuring all documentation is handled correctly. Manage incoming communications (phone and email), providing timely and professional responses. Liaise with internal teams and external customers to maintain smooth day-to-day operations. Investigate and resolve customer queries, including billing or invoice discrepancies. Track, log, and follow up on issues through to resolution, keeping customers informed throughout. Support team members across a range of tasks and contribute to shared objectives. Collaborate with different departments on customer-related matters or operational processes. Skills & Experience: Previous experience in a customer service, customer support, or administrative role. Strong communication and interpersonal skills, with the ability to build positive relationships. Proactive, adaptable, and able to manage multiple priorities. Confident using Microsoft Office (Excel, Outlook, Word) and general IT systems. If you are available to temp for the next 3 months and have previous experience within a similar role, then please apply online and I will screen your cv and contact you with more information if successful.

Reed is working with a manufacturing client based in Clevedon, North Somerset that is experiencing rapid growth in the UK and European markets. Recruiting for a Customer Service & Despatch Administrator on a full time, permanent basis. This role is ideal for a highly motivated, energetic individual with a positive outlook, who thrives in a fast-paced environment. The successful candidate will be a confident team player who can also work independently, ensuring the highest level of customer service and efficient despatch operations. Hours: 40 hours per week (08:45 to 16:45 Mon-Thurs, 08:45 to 16:00 Fri) Duties: Liaise with customers and suppliers to facilitate the efficient processing of sales and purchase orders. Manage customer expectations to ensure a high level of service, including timely deliveries and responses to queries and orders. Coordinate the despatch of goods in liaison with Logistics, Hauliers, and Customers. Prepare necessary despatch paperwork. Coordinate and manage third-party storage. Ensure customer deliveries are on time and complete. Requirements: Strong customer service skills both telephone and email Competence in using Microsoft Office and Outlook, including Word and Excel. GCSE or equivalent at Grade B or above in Maths and English. Excellent time management skills with a flexible approach to work. Full Right to Work in the UK. Full Clean Driving Licence. Benefits: Auto-enrolment Pension Scheme. WPA Healthcare NHS Top-up Scheme (after probation). Death in Service policy of twice basic salary, including Help@Hand Benefits Scheme. Employee Benefits Scheme/Employee Assistance Programme with discounts at major retailers. Generous holiday entitlement, increasing with service and including Christmas shutdown.

Customer Service Administrator My client is a well-established and growing business, proudly working with a wide range of leading manufacturer approvals and insurance partners. Due to continued growth, they are looking for a professional and customer-focused Customer Adviser to join their team in Portadown. This is an excellent opportunity for someone with strong communication skills who enjoys delivering outstanding customer service in a fast-paced environment. Working Hours: 8am-5pm or 8.30am-5.30pm and 4.30pm finish on a Friday. Salary: £13-£14 per hour depending on experience The Role As the first point of contact for our customers, you will: Manage customer enquiries by phone, email, and in person Keep customers updated throughout the process Liaise with insurers, engineers, and workshop teams Schedule bookings and coordinate appointments Maintain accurate customer records and job updates Deliver a high standard of customer care at every stage What We’re Looking For Previous customer service or adviser experience preferred Excellent communication and organisational skills Confident telephone manner and IT skills Ability to work well under pressure Positive, professional, and team-focused attitude What is on Offer Attractive salary package Bonus scheme Career development opportunities Supportive team environment Modern working facilities Full training provided

International Assignment Consultant .Our client has been recognised as one of the World’s Most Ethical Companies, a Great Place to Work for multiple consecutive years, and is listed among Forbes World’s Best Employers. They are currently recruiting for an International Assignment Consultant. This is a fully remote position (UK based) where you will act as the primary point of contact for employees relocating across the EMEA region. About the Role • Act as the single point of contact throughout the international relocation process • Coordinate and manage the delivery of relocation services in line with client policies • Build and maintain strong customer relationships • Manage multiple cases simultaneously in a fast-paced environment • Work closely with internal teams and external partners • Take full ownership of each relocation to ensure a smooth experience What the Client Is Looking For • Background in customer service, account management, or project coordination • Strong organisational skills and ability to manage a high workload • Confident working independently from home • Excellent multitasking and communication skills • Proactive, detail-focused, and comfortable prioritising tasks Role Details • Location: Remote (UK based) – Head Office in Swindon • Hours: Monday to Friday, 9:00am to 5:15pm • Contract: Permanent • Competitive salary, annual bonus scheme, medical and healthcare benefits

Job overview Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts 7am-7pm and 7pm-7am. This role is initially on a temporary basis with a view to go permanent after about 6 months. They will accept full and part time applications, but you be free to cover any of the suggested shifts. Training will take place from Monday to Friday, 8am to 4pm and within this time you must have no annual leave in the first 4 weeks of training. Pay Rates: Pre-12-week rates: Weekdays pay rate @ £12.71 per hour Nights & Saturdays pay rate @ £17.16 per hour Sundays & Public Holidays pay rate @ £21.48 per hour Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required. All of the instructions and advice you will be giving to callers/patients is managed through a triage tool, it is intuitive and will present to you at the right time. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Main duties of the job Answer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisation Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. Working for our organisation Person specification Qualifications Essential criteria 4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience. Skills & Knowledge Essential criteria Effective verbal and written communication skills Work on own initiative Prioritise and undertake numerous tasks simultaneously Remain calm under pressure Work as part of a high performance team Personal Attributes Essential criteria High standards of personal professionalism Determination to meet targets Ability to judge priorities when dealing with emergency situations Willingness to learn Empathy and compassion For more information about the client or the role please do call the Norwich office of Reed on 01603 616190

Job overview Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts 7am-7pm and 7pm-7am. This role is initially on a temporary basis with a view to go permanent after about 6 months. They will accept full and part time applications, but you be free to cover any of the suggested shifts. Training will take place from Monday to Friday, 8am to 4pm and within this time you must have no annual leave in the first 4 weeks of training. Pay Rates: Pre-12-week rates: Weekdays pay rate @ £12.71 per hour Nights & Saturdays pay rate @ £17.16 per hour Sundays & Public Holidays pay rate @ £21.48 per hour Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required. All of the instructions and advice you will be giving to callers/patients is managed through a triage tool, it is intuitive and will present to you at the right time. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Main duties of the job Answer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisation Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. Working for our organisation Person specification Qualifications Essential criteria 4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience. Skills & Knowledge Essential criteria Effective verbal and written communication skills Work on own initiative Prioritise and undertake numerous tasks simultaneously Remain calm under pressure Work as part of a high performance team Personal Attributes Essential criteria High standards of personal professionalism Determination to meet targets Ability to judge priorities when dealing with emergency situations Willingness to learn Empathy and compassion For more information about the client or the role please do call the Norwich office of Reed on 01603 616190

Job overview Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts 7am-7pm and 7pm-7am. This role is initially on a temporary basis with a view to go permanent after about 6 months. They will accept full and part time applications, but you be free to cover any of the suggested shifts. Training will take place from Monday to Friday, 8am to 4pm and within this time you must have no annual leave in the first 4 weeks of training. Pay Rates: Pre-12-week rates: Weekdays pay rate @ £12.71 per hour Nights & Saturdays pay rate @ £17.16 per hour Sundays & Public Holidays pay rate @ £21.48 per hour Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required. All of the instructions and advice you will be giving to callers/patients is managed through a triage tool, it is intuitive and will present to you at the right time. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Main duties of the job Answer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisation Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. Working for our organisation Person specification Qualifications Essential criteria 4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience. Skills & Knowledge Essential criteria Effective verbal and written communication skills Work on own initiative Prioritise and undertake numerous tasks simultaneously Remain calm under pressure Work as part of a high performance team Personal Attributes Essential criteria High standards of personal professionalism Determination to meet targets Ability to judge priorities when dealing with emergency situations Willingness to learn Empathy and compassion For more information about the client or the role please do call the Norwich office of Reed on 01603 616190

Job overview Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts 7am-7pm and 7pm-7am. This role is initially on a temporary basis with a view to go permanent after about 6 months. They will accept full and part time applications, but you be free to cover any of the suggested shifts. Training will take place from Monday to Friday, 8am to 4pm and within this time you must have no annual leave in the first 4 weeks of training. Pay Rates: Pre-12-week rates: Weekdays pay rate @ £12.71 per hour Nights & Saturdays pay rate @ £17.16 per hour Sundays & Public Holidays pay rate @ £21.48 per hour Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required. All of the instructions and advice you will be giving to callers/patients is managed through a triage tool, it is intuitive and will present to you at the right time. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Main duties of the job Answer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisation Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. Working for our organisation Person specification Qualifications Essential criteria 4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience. Skills & Knowledge Essential criteria Effective verbal and written communication skills Work on own initiative Prioritise and undertake numerous tasks simultaneously Remain calm under pressure Work as part of a high performance team Personal Attributes Essential criteria High standards of personal professionalism Determination to meet targets Ability to judge priorities when dealing with emergency situations Willingness to learn Empathy and compassion For more information about the client or the role please do call the Norwich office of Reed on 01603 616190

Business Support Officer (Housing Adaptations & Grants) Location: Berkshire Contract: 12-Month Fixed Term Contract Salary: £14.59 per hour About the Role We are seeking a motivated and organised Business Support Officer to join the Housing Adaptations & Grants Team on a 12-month fixed-term contract for a Local Authority in Berkshire. This is an excellent opportunity to play a key role in supporting the delivery of essential housing services that make a real difference to the community. You will provide efficient administrative, technical, and customer-focused support to ensure the smooth running of the service. Key Responsibilities Respond to customer enquiries via email, telephone, and written correspondence Input and maintain accurate data on service databases Process customer applications, ensuring validation and completeness Generate reports and assist with Freedom of Information and statistical requests Manage shared mailboxes and allocate enquiries appropriately Support financial processes, including processing invoices and related documentation Arrange meetings, prepare agendas, and take meeting minutes when required Maintain electronic and physical records, including scanning, filing, and document management Liaise with internal departments and external agencies to support service delivery Assist with updating website content and maintaining accurate information Ensure compliance with Data Protection, confidentiality, and council policies Provide cover and support across the wider business support team when required About You We are looking for an individual who has: Strong administrative and organisational skills Excellent communication skills (both written and verbal) Experience working in a customer-facing or administrative role Good attention to detail and accuracy in data entry Ability to manage and prioritise workloads effectively Experience using IT systems, databases, and Microsoft Office An understanding of confidentiality and data protection principles A proactive and flexible approach to teamwork Have the expertise and experience? Apply Now!! Alternatively contact Muzna Naqvi at Reed Reading office