Are you a Credit Controller who thrives on variety and isn’t afraid to switch between hats? One minute you’re speaking with tenants, the next you’re liaising with landlords or chasing arrears - if that sounds like your kind of day, keep reading.
We’re working with a well-established and growing estate agency looking for a confident and proactive Credit Controller to join their finance team. This is a fast-paced, people-facing role where your communication skills are just as important as your numbers.
The Role
As Credit Controller, you’ll be responsible for managing a mixed ledger within an estate agency environment meaning you’ll be balancing both Tenants and Landlords.
Key responsibilities include:
Chasing arrears across tenant accounts in a professional and empathetic manner
Liaising with landlords regarding outstanding balances and account updates
Managing a portfolio of accounts, ensuring timely collections and reducing aged debt
Identifying process improvements and efficiencies, with a keen eye for detail to ensure accuracy across accounts
Handling high volumes of calls and emails, confidently “flipping” between different stakeholders
Resolving queries efficiently to avoid delays in payment
Maintaining accurate records and updating internal systems
Supporting the finance function with ad hoc finance tasks as required
About You
We’re looking for someone who is as comfortable on the phone as they are working through a ledger.
You’ll ideally have:
Proven experience in credit control across both B2B and B2C environments
Strong communication skills — able to handle sensitive conversations whilst maintaining relationships
The ability to manage multiple priorities in a busy setting
A proactive approach with strong problem-solving skills
Confidence working with a range of stakeholders (tenants, landlords, internal teams)
Experience within property or estate agency would be a bonus, but not essential
What’s on Offer
29 days holiday
Cycle to Work Scheme
Employee rewards scheme offering savings across a wide range of brands and retailers
Opportunity to work in a dynamic, growing business where no two days are the same
If you’re a relationship-led Credit Controller who enjoys a role with real variety (and a little controlled chaos), this could be a great fit.